Comdial Impact Dsu II Attendant Instructions Manual

To cancel call forwarding,
1.SELECT
OPTIONS.
2.SELECT
NEXTuntil
CFWDappears.
3.SELECT
CFWD.
4.SELECT
PERSfor prime line and intercom
calls,OR SELECT
ALLfor all calls.
5.SELECT
CLEARto disable call forwarding.
6.PRESSSPEAKERto end.
The installer can assign a call forward button to individual telephones. If your
telephone has a call forward button available at a programmable button location
that includes an associated light, the light turns on when you press the button.
Your LCD display shows a call...

Call Forward Outside System (CFOS)
The Call Forward Outside System (CFOS)* feature allows you to forward
incoming or transferred line calls to telephone numbers that are outside the
system. The CFOS feature forwards calls over any available outbound lines or
line groups. Since CFOS involves outbound calls, those calls are subject to all
line access and toll restriction normally imposed on your calls.
You activate or deactivate CFOS by dialing a feature code or pressing a prepro
-
grammed button. Once you...

Nonverbal Messaging
Station-to-Station Message Delivery
When you call another telephone and receive no answer, you may leave a
reminder that you have called. Do this by turning on the BLF light at the called
telephone. This light indicates that you have requested a callback. The system
automatically turns the light off if a successful callback is made.
If your telephone is not stored as aDSS/BLFbutton at the called telephone, your
messaging call goes to the central message desk, if one is programmed....

Message Waiting Light and Messaging
A special feature access code allows you to control the message waiting (MW)
light at other stations in the system. When the message waiting light is turned on
at a station, the user can automatically call the station that turned it on. Stations
that include an LCD display show the source of the message.
The installer can program one station as the central message desk and arrange it
for exclusive message waiting control. The central message desk user (often the
system...

To turn on the message waiting light at an idle telephone,
1.PRESSINTERCOMAND DIAL
OR PRESSMESSAGE
for Impact SCS models.
2.DIALextension number of station to be alerted. The message
waiting light of called station will flash.


To turn off the message waiting light at a busy or idle
station,
1.PRESSINTERCOMAND DIALOR PRESSMESSAGE
for Impact SCS models.
2.DIALextension number of station that was alerted. The message
waiting light of called station will turn off.


To turn off the message waiting...

LCD Message Delivery
You can set standard and system supplied custom display messages by dialing a
specific code at your telephone. When another user places a call from an LCD
speakerphone, the preset LCD message from your station will flash on the
caller’s LCD. When you set a message, the intercom light at your telephone
flashes to indicate that the feature is active.


To turn message on,
1.PRESSINTERCOM.
2.DIAL

.
3.DIALthe desired number from your message list. The default
messages of “Back At” and...

LCD Message List
(Write attendant supplied messages here)
Dial Code Message
0
1
Back At
2
Call
3
4
5
6
7
8
9
Attendant Manual - DSU II Digital Expandable System 49
GCA70-245 Nonverbal Messaging 

Assist Button Message Delivery
If you have preprogrammed an ASSIST button on your telephone, you can use it
to send a message to your supervisor, asking for assistance while you are on a
call. Your message shows in the supervisor’s telephone display.


To send a message for assistance,
1.PRESSASSIST button that you have programmed.
2.PRESSDSS/BLFof the telephone user you need help from. (This
is not necessary when the desired extension number was stored
along with the ASSIST button programming.)
3. If...

Programming
DSS Numbers
Storing another station extension number at a DSS/BLF programmable location
allows you to monitor that station, dial it with the press of one button, or pick up
or hold calls at that station quickly and conveniently.


To store an intercom extension number as aDSSnumber,
proceed as follows:
1.SELECT
OPTIONS.
2.SELECT
NEXTuntil
DSSappears.
3.SELECT
DSS.
4.PRESSprogrammable button to choose
location.
5.DIALextension number.
6.PRESSnext location buttonAND STOREnextDSSnumber....

Autodial And Speed Dial Numbers
Automatic dialing is a feature that lets you store and dial frequently called
numbers using one or two buttons. You can store numbers for speed dialing at
any programmable button that is not now assigned as a line button or other
feature by the system administrator or installer or at the keypad numbers.
Autodial and speed dial buttons can store up to 16 digits plus an intercom or line
selection. Stored digits include 0–9,
and #. The system stores a pause at any
point where...