Comdial Impression Non-LCD Multi-line Telephone Reference Manual

							Non-LCD Multi-line Telephone
Reference Manual
DXP, DXPPlus, and FX Series
Digital Communications System
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							CERTIFIEDISO 9001
Accredited by the Dutch Council
for Accreditation for certification
and registration activities.CERTIFICAT
ION
Comdials Quality Management System Is
Certified To The ISO 9001 Standard.
ACCR
RE
ISTR
RA
ED
D
ITE
GANSI-RAB
Comdial    strives to design the features in our communications systems to
be fully interactive with one another. However, this is not always possible,
as the combinations of accessories and features are too varied and extensive
to insure total feature compatibility. Accordingly, some features identified
in this publication will not operate if some other feature is activated.
Comdial disclaims all liability  relating to feature non-compatibility or
associated in any way with problems which may be encountered by
incompatible features. Notwithstanding anything contained in this
publication to the contrary, Comdial makes no representation herein as to
the compatibility of features.Ò
Ò
2/12/97
This manual is applicable to the DigiTech
models 7714S-
**and 7714X as well as the
Impression models 2122S-** and 2122X-**
non-LCD telephones when used with the fol-
lowing digital communications systems:
DXP with Software Revision 9C
DXP or DXPPluswith Software Revision
11A and later
FX Series with Software Revision 12A and
later
NOTE: “S” in the model number means
Speakerphone and “X” means Monitor Tele-
phone. 
						

							Contents
1 IntroducingTheTelephone................ 1-1
1.1 Using This Guide ................................................ 1-1
1.2 Using Your Speakerphone ................................... 1-2
1.3 Knowing Your Station’s Functions ..................... 1-5
1.4 Understanding What The Lights Mean .............. 1-8
2 AnsweringCalls......................... 2-1
2.1 Using Chapter Two ............................................. 2-1
2.2 Answering Outside Calls .................................... 2-2
2.3 Answering Intercom Calls .................................. 2-2
2.4 Answering Calls At Monitored Stations............. 2-3
2.5 Answering Night Transferred Calls .................... 2-4
2.6 Making A Call Pick-Up ...................................... 2-5
2.7 Responding To A Subdued Off-Hook
Voice Announcement .......................................... 2-6
3 Making Calls........................... 3-1
3.1 Using Chapter Three ........................................... 3-1
3.2 Dialing Automatically ......................................... 3-2
3.3 Dialing Manually ................................................ 3-3
3.4 Redialing A Previously Dialed Number ............. 3-4
3.5 Using Line Groups .............................................. 3-6
3.6 Waiting For A Line (Queuing) ............................ 3-7
3.7 Making Intercom Calls ....................................... 3-8
3.8 Camping On At A Busy Station And Waiting
For An Automatic Callback .............................. 3-10
3.9 Camping On At An Idle Station And Waiting
For An Automatic Callback .............................. 3-11
3.10 Camping On At A Busy Station And Waiting
For An Answer (Call Waiting) .......................... 3-12
3.11 Overriding A Call Or A Do Not Disturb
Condition At Another Telephone ...................... 3-13
3.12 Making A Subdued Off-Hook
Voice Announcement ........................................ 3-14
4 PlacingCallsOnHold.................... 4-1
4.1 Using Chapter Four ............................................. 4-1
4.2 Holding Calls ...................................................... 4-2
GCA70-224 Contents
Reference Manual – iii 
						

							4.3 Handling Hold Recalls ........................................ 4-4
4.4 Parking Calls ....................................................... 4-5
4.5 Handling Park Recalls ........................................ 4-6
5 TransferringCalls....................... 5-1
5.1 Using Chapter Five ............................................. 5-1
5.2 Transferring Calls—Screened ............................ 5-2
5.3 Transferring Calls—Unscreened ........................ 5-3
5.4 Making A Hot Transfer ....................................... 5-4
5.5 Transferring Calls Using Quick Transfer ........... 5-5
6 ConferencingCalls ...................... 6-1
6.1 Using Chapter Six ............................................... 6-1
6.2 Conferencing Telephones Together .................... 6-2
7 Using The Other Telephone Features . . . . . . . 7-1
7.1 Using Chapter Seven........................................... 7-1
7.2 Blocking Voice Announce Calls ......................... 7-2
7.3 Diverting Incoming Calls To Another Station .... 7-2
7.4 Entering Account Codes ..................................... 7-3
7.5 Entering Authorization Codes ............................ 7-4
7.6 Forwarding Calls................................................. 7-6
7.7 Identifying Your Telephone With Automatic
Set Relocation ..................................................... 7-7
7.8 Listening To A Call Over The Telephone
Speaker (Group Listening) ................................. 7-8
7.9 Making A Call Non-Private
(Privacy Release) ................................................ 7-9
7.10 Monitoring A Conversation Between
Two Telephones (Service Observing) ............... 7-10
7.11 Muting Your Telephone ..................................... 7-11
7.12 Sending A Paging Announcement .................... 7-12
7.13 Setting A Do Not Disturb Condition
At Your Station .................................................. 7-14
7.14 Setting The Volume Control ............................. 7-16
7.15 Setting Your Personal Ring Tones..................... 7-18
7.16 Switching The Dialing Mode Between
Pulse And Tone ................................................. 7-19
7.17 Using Background Music ................................. 7-19
7.18 Using Direct Inward System Access (DISA) ... 7-20
7.19 Using The Tracker Paging System ................... 7-23
7.20 Using E and M Tie Lines .................................. 7-26
7.21 Using Call Forward Outside System (CFOS) .. 7-28
Contents GCA70-224
iv – Reference Manual 
						

							8 Sending And Receiving Non-Verbal Messages 8-1
8.1 Using Chapter Eight .......................................... 8-1
8.2 Lighting The Message Waiting Light ................. 8-2
8.3 Sending Messages To LCD Speakerphones ....... 8-4
8.4 Sending Response Messages .............................. 8-6
9 ProgrammingYourTelephone............. 9-1
9.1 Using Chapter Nine ............................................ 9-1
9.2 Programming For Speed Dialing ........................ 9-2
9.3 Storing Speed Dial Numbers .............................. 9-4
9.4 Storing DSS Numbers......................................... 9-5
9.5 Storing The Feature Buttons ............................... 9-6
9.6 Storing The Response Message Button .............. 9-9
10 TroubleshootingYourTelephone.......... 10-1
Glossary ....................................................................... G-1
Index .............................................................................. I-1
Quick Reference Guide................................................ A-1
GCA70-224 Contents
Reference Manual – v 
						

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							Introducing The Telephone
The Impression and DigiTech multi-line telephones consist of
two models—the speakerphone model and the monitor model.
The monitor model can be used for receiving speakerphone
calls and for answering a call announcement. When making
calls with this model, you must use the handset for delivering
your verbal messages. The operating instructions in this
manual, while mainly for the speakerphone, also apply to the
monitor telephone with the few noted exceptions that apply
when making speakerphone calls.
Although there are minor differences in physical appearance
between the Impression and DigiTech telephones, there are no
functional differences between them.
1.1 Using This Guide
This comprehensive user’s guide describes your speakerphone
(or monitor telephone) and tells you how to use it.
The sections in this introductory chapter help you become
familiar with your speakerphone’s controls and indicators. The
remaining sections are titled
1.2 Using Your Speakerphone
1.3 Knowing Your Speakerphone’s Functions
1.4 Understanding What The Lights Mean
The operation chapters define often-used features and provide
instructions for their use. These chapters are titled
2 Answering Calls
3MakingCalls
4 Placing Calls On Hold
5 Transferring Calls
6 Conferencing Calls
The special-purpose features of the telephone are grouped into
one chapter titled
7 Using The Other Telephone Features
1
GCA70-224 Introducing The Telephone
Reference Manual 1–1 
						

							Your telephone provides several non-verbal ways to
communicate using lights and indicators. The descriptions of
these methods are provided in a separate chapter titled
8 Sending And Receiving Non-Verbal Messages
You can program many of the buttons on your telephone to
enhance the unit’s versatility and usability. These programming
instructions are found in the chapter titled
9 Programming Your Telephone
For your convenience, a troubleshooting chart, a quick
reference guide, and a glossary are included in the chapter titled
10 Troubleshooting Your Telephone
1.2 Using Your Speakerphone
NOTE: The instructions in this section do not apply to the
monitor telephone.
When using your speakerphone, the microphone and
loudspeaker are farther away from you than when you use a
handset. Both the signal from the loudspeaker and the signal to
the microphone must be strengthened. When microphones and
loudspeakers are close together (such as in a speakerphone),
additional amplification typically generates a ringing sound
(public address systems do this if the volume is too high or the
microphone is too close to a loudspeaker).
Your speakerphone’s sound-activated switches allow either the
microphone or the loudspeaker to be on at a given time. This
means that voice sounds travel in only one direction at a
particular moment.
Speakerphone User Guidelines
·
Both parties cannot talk at the same time. You must wait for
silence out of your loudspeaker before talking. You must stop
talking to hear the other party.
·Background noise may prevent the sound-activated switches
from operating properly. Avoid placing the speakerphone
where it will detect sounds from typewriters, keyboards,
printers, paging systems, and other equipment.
Introducing The Telephone GCA70-224
1–2 Reference Manual 
						

							·Speak slightly louder than normal and with a clear,
authoritative voice. For the microphone to best detect your
voice, speak within three feet of it and face the telephone.
·Raising the volume of the loudspeaker makes it easier for the
sound-activated switches in your telephone to select the
distant party’s voice. Lowering the volume of the loudspeaker
makes it easier for the switches to select your voice.
·Since the system takes several seconds to provide the best
switching, constant sound patterns—such as elongating your
words and playing externally-supplied music—may prevent
the sound-activated switches from operating properly.
·Place the telephone on a hard surface and away from table
edges. Do not place the telephone in corners or enclosures. Do
not let obstructions come between you and the microphone.
Rooms with hard, flat surfaces that reflect sound may affect
the sound-activated switches.
·If you are using a handset and the other party is using a
speakerphone, avoid breathing heavily into your microphone.
Avoid other sounds that may affect the distant telephone’s
sound-activated switches.
·In some situations, such as when either you or the distant
party are in a noisy environment, you may have to lift your
handset to ensure a clear conversation.
·When both you and the distant party use speakerphones, the
sound-activated switches can occasionally detect both voices
simultaneously, thus blocking out both voices.
GCA70-224 Introducing The Telephone
Reference Manual 1–3 
						

							·To manually place a call using your speakerphone,
1. Press theINTERCOMor line button.
2. Dial the number.
3. When party answers, speak toward the telephone.
·To manually place a call using your monitor telephone,
1. Press theINTERCOMor line button.
2. Dial the number.
3. When party answers, lift the handset to speak.
·To automatically dial a number using your
speakerphone,
1. Press the preprogrammed speed dial or DSS button and
speak toward the telephone when your party answers.
·To automatically dial a number using your monitor
telephone,
1. Press the preprogrammed speed dial or DSS button and
lift the handset to speak when your party answers.
·To answer a call with your speakerphone,
1. Press theINTERCOMor line button with flashing red
or orange light.
2. Speak toward the telephone to answer the call.
3. To end a call with your speakerphone, just press the
SPEAKERbutton.
·To answer a call with your monitor telephone,
1. Press theINTERCOMor line button with flashing red
or orange light.
2. Lift the handset to answer a call.
3. Hang up the handset to end a call.
Introducing The Telephone GCA70-224
1–4 Reference Manual