Comdial Impression Non-LCD Multi-line Telephone Reference Manual
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Glossary A Account code: A number you enter for incoming or outgoing calls that you want recorded or applied to a specific account for reporting purposes. The system can print out a record of each call and the account to which the call has been charged. Account code entry can be forced or optional, as determined through system programming. All-call paging:Paging announcements that are made through the speakers of all stations in the system. Answer button:An installer-programmed button that allows a user to answer a call that is audibly ringing at his or her station (it is possible for more than one call to be ringing at the same time; however, only one of the calls will ring audibly). Automatic call back:System will ring a telephone when it becomes idle after being called while busy. Automatic dialing:Using programmable buttons to store numbers for one- or two-button speed dialing. Automatic redialing:Turning on a program that automatically redials the last number dialed once a minute for 10 minutes. B Busy Lamp Field (BLF):Busy lamp field or BLF is a term for a light that identifies current call status of a DSS station. C Call forward:Designating another telephone to receive calls normally directed to the user’s telephone. Call park:Placing an active call in system hold (park orbit) and retrieving it at any system telephone. Call pickup:Answering a call at one telephone when it is ringing at another telephone. Call waiting:When you call a system telephone and hear a busy tone, you can dial a code that sends a call-waiting tone to the busy telephone to let the user know that a call is waiting. You may end the current call or place it on hold in order to answer your call-waiting tone. GCA70-224 Glossary Reference Manual G–1
Call transfer:Transferring a call from one station to another. The transfer can be screened (you find out who is calling and announce the caller to the party receiving the transfer) or unscreened (you transfer the call without first identifying the calling party). Camp-on:Setting an automatic call back condition at a telephone that is busy or unattended. When the telephone becomes available, the system will ring your telephone to signal that the called telephone is ready for your call. Central message desk:A station assigned to control message waiting lights and deliver messages to other stations in the system. Class of Service programming:Customized programming of your system by the installer that establishes the basic operating parameters of the system and individual stations. Conference call:Joining up to five telephones (including your own) in a single call. If you set up a conference call and then drop out of it, you have created anunattended conference, which will disconnect when all parties hang up. D Direct Station Selection (DSS):Using one button to place intercom calls; the button is sometimes referred to as a DSS button. Do not disturb:A mode that disables incoming call ringing and intercom calling. E Exclusive hold:A call placed on hold so that it can be retrieved only at the telephone where the hold was originated. Executive override:Breaking into a conversation at a busy called telephone or overriding a DND condition set at another telephone. This intrusion is announced by several quick tone bursts. G Group intercom number:A number that is available for use by several stations (i.e., more than one person is assigned to a single extension number). Glossary GCA70-224 G–2 Reference Manual
Group listen:A feature that allows you to activate your telephone speaker so that other people may hear the distant party’s voice. Only the handset or headset microphone remains active, however. H Hookflash:Occurs when the TAP button is pressed under certain dialing conditions. Needed for activating host system features. Hot transfer:A type of screened transfer that does not ring at the station after the call announcement has been made over the telephone speaker. A person receiving a hot transfer hears the call announcement over the speaker and then can begin speaking toward the telephone to answer the transfer without lifting the handset (speakerphones only). K Keypad:Buttons 0 through 9,Sand#usedfordialing numbers. L Last number redialing:Automatically dialing the last number dialed. Lock button:Users can press this installer-programmed buttonanddialanauthorizationcodetodenyotherusers access to lines and features at their telephone. M Message deposit:Calling an LCD speakerphone and leaving a message on its display for the user to read. Messaging:Turning on a telephone lamp to let the user know that a message awaits pickup; leaving a message on the display of a telephone that gives information on your status. Mute:A fixed feature button that keeps a distant party from hearing your conversation. N Night transfer:Transferring incoming calls to a particular station(s) for off-hour answering. GCA70-224 Glossary Reference Manual G–3
P Parked calls:Calls that are placed on hold in the system so that they can be retrieved from any other system telephone by dialing a code for the zone in which the call is parked. Personal intercom number:A unique number assigned to a station for the exclusive use of that station’s user. Personal ringing tones:A telephone can be arranged to ring in one of eight distinctive tones. Prime line:A line designated to a particular telephone and automatically selected when the handset is lifted. Privacy release:A system feature that allows other users access to the line you are currently on so that they may join in the call (normally, the system prohibits other users from pressing the line button of an active call in order to access the line). Programmable buttons:Each telephone or station has buttons that can be user-programmed for speed dialing numbers or feature codes or other special-purpose dialing requirements. Pulse/Tone switching:Changing from pulse/rotary dial signals to tone signals. R Recall:A call that has been placed on hold, parked, or transferred by a station will ring back at that station if the call is not answered in a specified period (set by the system installer). Release button:When a telephone user presses this installer-programmed button, the system discontinues the current active status and returns the station to its idle state. Response messaging:Responding non-verbally to a calling station by pressing a programmed button that sends a message to the calling station’s display. Ringing line preference:An automatic connection to any outside line ringing at the station when the station handset is taken off-hook. Glossary GCA70-224 G–4 Reference Manual
S Saved number redialing:Saving a last manually dialed number for later speed dialing. Screened transfer:A call that is transferred from one system telephone to another and is accompanied by an announcement of the call to the person receiving the call. Service observing:Monitoring activity at another telephone within the system in an undetected manner. Silent mode button:When the user presses this installer- programmed button, the ringer at his or her station is turned off for the duration of the current ringing call and is restored when a new call rings at the station. Speed dialing:One- or two-button dialing using the keypad buttons or other programmable buttons. Speed dialing can be station calls (personal and accessed by only one specific user) or system calls (numbers used and accessed by anyone in the system). Split button:Users can press this installer-programmed button to switch between the last call placed on hold (intercom, outside line, or conference) and a current, active call. Subdued off-hook voice announcement (SOHVA):Aprivate announcement that can be made to a busy party which they hear through the handset or headset receiver. T TA P :Depending on your system’s programming, this button gives you a new dial tone, activates a hookflash, or retrieves the last call placed on hold at your station. Tone call:A ringing intercom call. T/C:A fixed feature button that allows you to transfer calls and set up conference calls. U Unscreened transfer:A call that is transferred from one system telephone to another without an announcement of the call to the person receiving the transfer. GCA70-224 Glossary Reference Manual G–5
V Voice announce:A intercom call made over the speaker of the called telephone. Voice announce blocking:A telephone can be set to block voice calls sent to it over the speaker. This feature also blocks SOHVA calls. Z Zone paging:Paging through the intercoms of some stations or departments in the system. Glossary GCA70-224 G–6 Reference Manual
Publication Index A Account Codes, Entering . . . . . . . . . . . . . . 7.4 AnsweringCalls................... 2.0 Answering Calls At Monitored Stations . . . . . . 2.4 AnsweringIntercomCalls ............. 2.3 Answering Night Transferred Calls . . . . . . . . . 2.5 AnsweringOutsideCalls .............. 2.2 AuthorizationCodes,Entering ........... 7.5 B Blocking Voice Announce Calls . . . . . . . . . . 7.2 C Call, Listening Over The Telephone Speaker . . . . 7.8 Call, Making A Call Non-Private . . . . . . . . . . 7.9 Call, Overriding At Another Telephone . . . . . . . 3.11 CallPick-Up,Making................ 2.6 CallWaiting.....................3.10 Calls, Answering At Monitored Stations . . . . . . 2.4 Calls,AnsweringIntercom ............. 2.3 Calls, Answering Night Transferred . . . . . . . . 2.5 Calls,AnsweringOutside.............. 2.2 Calls, Blocking Voice Announce . . . . . . . . . . 7.2 Calls, Diverting To Another Station . . . . . . . . 7.3 Calls, Forwarding To Another Station . . . . . . . 7.6 Calls,Holding.................... 4.2 Calls,Making .................... 3.0 Calls,MakingIntercom............... 3.7 Camping On At A Busy Station And Waiting ForAnAutomaticCallback ........... 3.8 Camping On At A Busy Station And Waiting ForAnAnswer ..................3.10 CampingOnAtAnIdleStationAndWaiting ForAnAutomaticCallback ........... 3.9 ConferencingCalls ................. 6.0 Conferencing Telephones Together . . . . . . . . . 6.2 GCA70-224 Index Reference Manual I–1
D DialingAutomatically................ 3.2 DialingManually .................. 3.3 Direct Inward System Access (DISA), Using . . . 7.18 Diverting Incoming Calls To Another Station . . . 7.3 Do Not Disturb Condition, Overriding A . . . . . . 3.11 Do Not Disturb Condition, SettingAtYourStation..............7.13 DSSNumbers,Storing ............... 9.4 E EnteringAccountCodes .............. 7.4 Entering Authorization Codes . . . . . . . . . . . 7.5 F FeatureButtons,StoringThe ............ 9.5 ForwardingCalls .................. 7.6 G Glossary....................... G1 GroupListening................... 7.8 H HandingHoldRecalls................ 4.3 HandlingParkRecalls ............... 4.5 Hold,PlacingCallsOn ............... 4.0 HoldRecalls,Handling ............... 4.3 HoldingCalls .................... 4.2 I Identifying Your Telephone With Automatic Set Relocation .................... 7.7 IntercomCalls,Answering ............. 2.3 IntercomCalls,Making............... 3.7 Introducing The Telephone . . . . . . . . . . . . . 1.0 K Knowing Your Station’s Functions . . . . . . . . . 1.3 Index GCA70-224 I–2 Reference Manual
L LastNumberRedial................. 3.4 Lighting The Message Waiting Light . . . . . . . . 8.2 Lights, Understanding What They Mean . . . . . . 1.4 LineGroups,Using ................. 3.5 ListeningToACallOverTheTelephone Speaker...................... 7.8 M Making a Subdued Off-Hook Voice Announcement . . . . . . . . . . . . . . . . . . 3.12 Making A Call Non-Private . . . . . . . . . . . . . 7.9 MakingACallPick-Up............... 2.6 MakingAHotTransfer ............... 5.4 MakingCalls .................... 3.0 MakingIntercomCalls ............... 3.7 Message Waiting Light, Lighting The . . . . . . . 8.2 Messages, Sending And Receiving Non-VerbalMessages .............. 8.0 Messages,SendingLCD .............. 8.3 Messages, Sending Response . . . . . . . . . . . . 8.4 Monitoring A Conversation Between Two Telephones . . . . . . . . . . . . . . . . . . . . 7.10 Music, Using Background . . . . . . . . . . . . . 7.17 MutingYourTelephone ...............7.11 N Night Transferred Calls, Answering . . . . . . . . 2.5 O OutsideCalls,Answering.............. 2.2 Overriding A Call Or A Do Not Disturb Condition At Another Telephone . . . . . . . . 3.11 GCA70-224 Index Reference Manual I–3
P Paging, Sending A Announcement . . . . . . . . . 7.12 ParkRecalls,Handling ............... 4.5 ParkingCalls .................... 4.4 Personal Ring Tones, Setting Your . . . . . . . . . 7.15 PlacingCallsOnHold ............... 4.0 Privacy, Making A Call Non-Private . . . . . . . . 7.9 ProgrammingForSpeedDialing .......... 9.2 Programming Your Telephone . . . . . . . . . . . 9.0 Pulse And Tone, Switching The Dialing Mode . . . 7.16 Q QuickReferenceGuide............... A1 Quick Transfer, Transferring Calls Using . . . . . 5.5 R Redialing A Previously Dialed Number . . . . . . 3.4 RedialingLastDialedNumber ........... 3.4 ReminderAlert,SettingA..............10.8 Responding To A Subdued Off-Hook Voice Announcement . . . . . . . . . . . . . . . . . . 2.7 Response Message Button, Storing The . . . . . . 9.6 S Sending A Paging Announcement . . . . . . . . . 7.12 Sending And Receiving Non-Verbal Messages . . . 8.0 SendingLCDMessages............... 8.3 SendingResponseMessages ............ 8.4 Setting A Do Not Disturb Condition At Your Station ......................7.13 SettingAReminderAlert..............10.8 Setting The Volume Control . . . . . . . . . . . . 7.14 Setting Your Personal Ring Tones . . . . . . . . . . 7.15 Speakerphone,UsingYour ............. 1.2 SpeedDialNumbers,Storing............ 9.3 SpeedDialing,ProgrammingThe ......... 9.2 Station’s Functions, Knowing Your . . . . . . . . . 1.3 StoringDSSNumbers................ 9.4 StoringSpeedDialNumbers ............ 9.3 Index GCA70-224 I–4 Reference Manual