Epson AcuLaser C3800N User Manual
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11 EPSON AcuLaser C3800 Users Guide Paper does not feed from the optional paper cassette . . . . . . . . . . . . . . . . . . . . . . . . 270 Feed jam when using the optional paper cassette. . . . . . . . . . . . . . . . . . . . . . . . . . . . 270 An installed option cannot be used . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 270 Correcting USB Problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 271 USB connections . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 271 Windows operating system . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 271 Printer software installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 271 Status and Error Messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 276 Canceling Printing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 276 Printing in the PostScript 3 Mode Problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 276 The printer does not print correctly in the PostScript mode . . . . . . . . . . . . . . . . . . . . . 276 The printer does not print . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 277 The printer driver or printer that you need to use does not appear in the Printer Setup Utility (Mac OS 10.3.x and 10.4.x), Print Center (Mac OS 10.2.x), or Chooser (Mac OS 9) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 277 The font on the printout is different from that on the screen . . . . . . . . . . . . . . . . . . . . 278 The printer fonts cannot be installed . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 278 The edges of texts and/or images are not smooth. . . . . . . . . . . . . . . . . . . . . . . . . . . . 278 The printer does not print normally via the USB interface . . . . . . . . . . . . . . . . . . . . . . 279 The printer does not print normally via the network interface . . . . . . . . . . . . . . . . . . . 279 An undefined error occurs (Macintosh only) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 280 Insufficient memory to print data (Macintosh only) . . . . . . . . . . . . . . . . . . . . . . . . . . . 280 Appendix A Customer Support Contacting Customer Support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 281 Before Contacting Epson . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 281 Help for Users in Australia . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 281 Help for Users in Singapore . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 282 Help for Users in Thailand . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 283 Help for Users in Vietnam . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 283 Help for Users in Indonesia . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 283 Help for Users in Hong Kong . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 284 Help for Users in Malaysia . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 285 Help for Users in India . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 286 Help for Users in the Philippines . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 287 Appendix B Technical Specifications Paper . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 288 Available paper types. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 288 Paper that should not be used . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 289 Printable area. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 290
12 EPSON AcuLaser C3800 Users Guide Printer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 290 General . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 290 Environmental . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 291 Mechanical . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 292 Electrical . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 292 Standard and approvals . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 292 Interfaces . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 294 USB interface . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 294 Ethernet interface. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 294 USB Host interface . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 294 Options and Consumable Products . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 295 Optional paper cassette unit . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 295 Duplex Unit . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 296 Memory modules . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 296 Imaging cartridge . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 296 Fuser unit . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 297 Transfer unit . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 297 Index
Safety Instructions13 EPSON AcuLaser C3800 Users Guide Safety Instructions Safety Warnings, Cautions, and Notes w Warnings must be followed carefully to avoid bodily injury. c Cautions must be observed to avoid damage to your equipment. Notes contain important information and useful tips on the operation of your printer. Safety precautions Be sure to follow the precautions carefully to ensure safe, efficient operation: ❏Because the printer weighs approximately 31 kg (68.2 lb) with consumable products installed, one person should not lift or carry it. Two people should carry the printer, lifting it by the correct positions as shown below.
Safety Instructions14 EPSON AcuLaser C3800 Users Guide ❏Be careful not to touch the fuser, which is marked CAUTION HIGH TEMPERATURE, or the surrounding areas. If the printer has been in use, the fuser and the surrounding areas may be very hot. If you must touch one of these areas, wait 30 minutes to allow the heat to subside before doing so. 1. CAUTION HIGH TEMPERATURE 2. Do not insert your hand deep into the fuser unit. ❏Do not insert your hand deep into the fuser unit as some components are sharp and may cause injury. ❏Avoid touching the components inside the printer unless instructed to do so in this guide. ❏Never force the printer’s components into place. Although the printer is designed to be sturdy, rough handling can damage it. ❏When handling an imaging cartridge, always place it on a clean, smooth surface. ❏Do not attempt to modify an imaging cartridge or take it apart. It cannot be refilled. ❏Do not touch the toner. Keep the toner away from your eyes. ❏Do not dispose of used imaging cartridge or transfer unit in fire, as they can explode and cause injury. Dispose of them according to local regulations. ❏If toner is spilled, use a broom and dustpan or a damp cloth with soap and water to clean it up. Because the fine particles can cause a fire or explosion if they come into contact with a spark, do not use a vacuum cleaner. ❏Wait at least one hour before using an imaging cartridge after moving it from a cool to a warm environment to prevent damage from condensation. 1 2
Safety Instructions15 EPSON AcuLaser C3800 Users Guide ❏When removing the imaging cartridge, do not expose it to sunlight at all and avoid exposing it to room light for more than five minutes. The imaging cartridge contains a light-sensitive drum that is purple. Exposure to light can damage the drum, causing dark or light areas to appear on the printed page and reducing the service life of the drum. If you need to keep the imaging cartridge out of the printer for long periods, cover it with an opaque cloth. ❏Be careful not to scratch the surface of the drum. When you remove the imaging cartridge from the printer, always place it on a clean, smooth surface. Avoid touching the drum, since oil from your skin can permanently damage its surface and affect print quality. ❏To get the best print quality, do not store the imaging cartridge in an area subject to direct sunlight, dust, salty air, or corrosive gases (such as ammonia). Avoid locations subject to extreme or rapid changes in temperature or humidity. ❏Be sure to keep consumable components out of the reach of children. ❏Do not leave jammed paper inside the printer. This can cause the printer to overheat. ❏Avoid sharing outlets with other appliances. ❏Use only an outlet that meets the power requirements of this printer. Important Safety Instructions Read all of the following instructions before operating your printer: When choosing a place and power source for the printer ❏Place the printer near an electrical outlet where you can easily plug in and unplug the power cord. ❏Do not place the printer on an unstable surface. ❏Do not put your printer where the cord will be stepped on. ❏Slots and openings in the cabinet and the back or bottom are provided for ventilation. Do not block or cover them. Do not put the printer on a bed, sofa, rug, or other similar surface or in a built-in installation unless proper ventilation is provided. ❏All interface connectors for this printer are Non-LPS (non-limited power source).
Safety Instructions16 EPSON AcuLaser C3800 Users Guide ❏Connect your printer to an electrical outlet that meets the power requirements of this printer. Your printer’s power requirements are indicated on a label attached to the printer. If you are not sure of the power supply specifications in your area, contact your local power company or consult your dealer. ❏If you are unable to insert the AC plug into the electrical outlet, contact an electrician. ❏Avoid using outlets that other appliances are plugged into. ❏Use the type of power source indicated on the label. If you are not sure of the type of power available, consult your dealer or local power company. ❏If you are unable to insert the plug into the outlet, contact a qualified electrician. ❏When connecting this product to a computer or other device with a cable, ensure the correct orientation of the connectors. Each connector has only one correct orientation. Inserting a connector in the wrong orientation may damage both devices connected by the cable. ❏If you use an extension cord, make sure that the total of the ampere ratings on the products plugged into the extension cord does not exceed the extension cord ampere rating. ❏Unplug this printer from the wall outlet and refer servicing to a qualified service representative under the following conditions: A. When the power cord or plug is damaged or frayed. B. If liquid has been spilled into it. C. If it has been exposed to rain or water. D. If it does not operate normally when the operating instructions are followed. Adjust only those controls that are covered by the operating instructions since improper adjustment of other controls may result in damage and will often require extensive work by a qualified technician to restore the product to normal operation. E. If it has been dropped or the cabinet has been damaged. F. If it exhibits a distinct change in performance, indicating a need for service.
Safety Instructions17 EPSON AcuLaser C3800 Users Guide When using the printer ❏The printer weighs about 31 kg (68.2 lb). One person should not attempt to lift or carry the printer. Two people should carry it. ❏Follow all warnings and instructions marked on the printer. ❏Unplug this printer from the wall outlet before cleaning. ❏Use a well-wrung cloth for cleaning and do not use liquid or aerosol cleaners. ❏Avoid touching the components inside the printer unless instructed to do so in this guide. ❏Never force printer components into place. Although the printer is designed to be sturdy, rough handling can damage it. ❏Be sure to keep consumables out of the reach of children. ❏Do not use printer in a damp environment. ❏Do not leave jammed paper inside of the printer. This can cause the printer to overheat. ❏Never push objects of any kind through cabinet slots as they may touch dangerous voltage points or short out parts that could result in a risk of fire or electric shock. ❏Never spill liquid of any kind on the printer. ❏Except as specifically explained in the printer’s documentation, do not attempt to service this product yourself. ❏Adjust only those controls that are covered by the operating instructions. Improper adjustment of other controls may result in damage and may require repair by a qualified service representative. Safety Information Power cord c Caution: Be sure the AC power cord meets the relevant local safety standards. Use only the power cord that comes with this product. Use of the another cord may result in fire or electric shock. This product’s power cord is for use with this product only. Use with other equipment may result in fire or electric shock.
Safety Instructions18 EPSON AcuLaser C3800 Users Guide Laser safety labels w Warning: The performance of procedures and adjustments other than those specified in the printer’s documentation may result in hazardous radiation exposure. Your printer is a Class 1 laser product as defined in the IEC60825 specifications. The label shown is attached to the back of the printer in countries where required. Internal laser radiation This is a Class III b Laser Diode Assembly that has an invisible laser beam. The printer head unit is NOT A SERVICE ITEM, therefore, the printer head unit should not be opened under any circumstances. An additional laser warning label is affixed to the inside of the printer. Ozone safety Ozone emission Ozone gas is generated by laser printers as a by-product of the printing process. Ozone is produced only when the printer is printing. Ozone exposure limit The recommended exposure limit for ozone is 0.1 parts per million (ppm) expressed as an average time-weighted concentration over an eight (8) hour period. The Epson laser printer generates less than 0.1 ppm for eight (8) hours of continuous printing. Max. Average Radiation Power: 5 mW at laser aperture Wavelength: 770 to 800 nm
Safety Instructions19 EPSON AcuLaser C3800 Users Guide Minimize the risk To minimize the risk of exposure to ozone, you should avoid the following conditions: ❏Use of multiple laser printers in a confined area ❏Operation in conditions of extremely low humidity ❏Poor room ventilation ❏Long, continuous printing together with any of the above Printer location The printer should be located so that the exhaust gases and heat generated are: ❏Not blown directly into the user’s face ❏Vented directly out of the building whenever possible Power On/Off Cautions Do not turn off the printer: ❏After turning on the printer, wait until Ready appears on the LCD panel. ❏While the Ready light is flashing. ❏While the Data light is on or flashing. ❏While printing.
Getting to Know Your Printer20 EPSON AcuLaser C3800 Users Guide Chapter 1 Getting to Know Your Printer Where to Find Information Setup Guide Provides you with information on assembling the printer and installing the printer software. User’s Guide (this manual) Provides you with detailed information on the printer’s functions, optional products, maintenance, troubleshooting, and technical specifications. Network Guide Provides network administrators with information on both the printer driver and network settings.You need to install this guide from the Network Utilities CD-ROM to your computer’s hard disk before referring it. Paper Jam Guide Provides you with solutions for paper jam problems about your printer you may need to refer to on a regular basis. We recommend printing this guide and keeping it near the printer. Font Guide Provides you with information on fonts used on the printer. You need to copy this guide, or you can open it directly from following directory on the software CD-ROM. /COMMON/MANUAL/ENG/FNTG Online Help for printer software Click Help for detailed information and instructions on the printer software that controls your printer. Online help is automatically installed when you install the printer software.