Epson AcuLaser C3800N User Manual
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Troubleshooting261 EPSON AcuLaser C3800 Users Guide Printout Problems The font cannot be printed Printout is garbled Note: If a status sheet does not print correctly, your printer may be damaged. Contact your dealer or a qualified service representative. The printout position is not correct Cause What to do You may use the printer fonts substituted for specified TrueType fonts.In the printer driver, choose the Print TrueType fonts as bitmap button in the Extended Settings dialog box. The selected font is not supported by your printer.Make sure that you have installed the correct font. See the Font Guide for more information. Cause What to do The interface cable may not be plugged in securely.Make sure that both ends of the interface cable are plugged in securely. You may not be using the correct interface cable.If you are using the USB interface, use a Revision 2.0 cable. The emulation setting for the port may not be correct.Specify the emulation mode by using the printer’s control panel menus. See Emulation Menu on page 173. Cause What to do The page length and margins may be set incorrectly in your application.Make sure that you are using the correct page length and margin settings in your application. The Paper Size setting may be incorrect. Make sure the correct paper size is set in the Tray Menu on the control panel. MP Tray Size setting may be incorrect. When loading paper for which the size is not specified with Auto setting, specify the correct paper size on the MP Tray Size setting in the Tray Menu on the control panel.
Troubleshooting262 EPSON AcuLaser C3800 Users Guide Misalignment of colors Graphics do not print correctly Transparencies are output blank from the MP tray When there are errors while printing on transparencies, the Check Transparency error message is displayed on the LCD panel. Remove the transparencies from the MP tray. Open and close the front cover. Confirm the paper type and size, and then load the correct type of transparencies. Note: ❏When using transparencies, load them in the MP tray and set the Paper Type setting to Transparency in the printer driver. ❏When the Paper Type setting in the printer driver is set to Transparency, do not load any other type of paper except transparencies. Cause What to do The registration position of each color may have shifted while the printer was being shipped or moved to a new location.Adjust the color registration alignment. See Adjusting Color Registration on page 206 for instructions. Cause What to do The printer emulation setting in your application may be incorrect.Make sure that your application is set for the printer emulation you are using. For example, if you are using the ESC/Page mode, make sure that your application is set to use an ESC/Page printer. You may need more memory. Graphics require large amounts of memory. Install an appropriate memory module. See Memory Module on page 220.
Troubleshooting263 EPSON AcuLaser C3800 Users Guide Color Printing Problems Cannot print in color The printout color differs when printed from different printers The color looks different from what you see on the computer screen Cause What to do Black is selected as the Color setting in the printer driver.Change this setting to Color. The color setting in the application you are using is not appropriate for color printing.Make sure that the settings in your application are appropriate for color printing. One of the imaging cartridges may be the end of its service life but printing was continued by pressing NStart/Stop button.If a Replace Toner uuuu error occurs, replace the imaging cartridge without pressing the NStart/Stop button. See Imaging Cartridge on page 228. Cause What to do Printer driver default settings and color tables vary by printer model.Set the Gamma setting to 1.8 in the More Settings dialog box in the printer driver, then print again. If you still do not get the printouts you expect, adjust the color using the slide bar for each color. For details about the More Settings dialog box, see the printer driver’s online help. Cause What to do Printed colors do not exactly match the colors on your monitor, since printers and monitors use different color systems: monitors use RGB (red, green, and blue), while printers typically use CMYK (cyan, magenta, yellow, and black). Although it is difficult to match colors perfectly, selecting the printer driver’s ICM setting (for Windows XP, XP x64, Me, 98, 2000, Server 2003, or Server 2003 x64) or ColorSync setting (for Macintosh) can improve color matching between different devices. For details, see the printer driver’s online help. For Macintosh, the System Profile setting is not in use.To apply ColorSync properly, your input device and the application must support ColorSync, and a System Profile must be used for your monitor. PhotoEnhance may be selected in the printer driver.The PhotoEnhance feature corrects the contrast and brightness of the original image data, and so may not be suitable for printing vivid images.
Troubleshooting264 EPSON AcuLaser C3800 Users Guide Print Quality Problems The background is dark or dirty White dots appear in the printout Print quality or tone is uneven Cause What to do You may not be using the correct type of paper for your printer.If the surface of your paper is too rough, printed characters may appear distorted or broken. EPSON Color Laser Paper, or smooth, high-quality copier paper is recommended for best results. See Available paper types on page 288 for information on choosing paper. The paper path inside the printer may be dusty.Clean internal printer components by printing three pages with only one character per page. Cause What to do The paper path inside the printer may be dusty.Clean internal printer components by printing three pages with only one character per page. Cause What to do Your paper may be moist or damp. Do not store paper in a humid or damp environment. One of the imaging cartridges may be near the end of its service life.If the message on the LCD panel or in EPSON Status Monitor indicates that the amount of toner left is low, replace the imaging cartridge. See Imaging Cartridge on page 228. You can also check the amount of toner remaining in the cartridge by looking at the Basic Settings tab in the printer driver.
Troubleshooting265 EPSON AcuLaser C3800 Users Guide Half-tone images print unevenly Toner smudges Cause What to do Your paper may be moist or damp. Do not store paper in a humid or damp environment. Be sure to use paper that is newly unwrapped. One of the imaging cartridges may be near the end of its service life.If the message on the LCD panel or in EPSON Status Monitor indicates that the amount of toner is low, replace the imaging cartridge. See Imaging Cartridge on page 228. You can also check the amount of toner remaining in the cartridge by looking at the Basic Settings tab in the printer driver. The gradation setting is too small when printing graphics.For Windows users, on the Basic Settings tab in the printer driver, click the Advanced tab and select the More Settings button. Then select the Halftoning. For Mac users, on the Basic Settings tab in the printer driver, click More Settings, select the Enh.MG button, then select Smooth. The setting above can be set only when printing in black and white. Cause What to do Your paper may be moist or damp. Do not store your paper in a humid or damp environment. You may not be using the correct type of paper for your printer.EPSON Color Laser Paper or smooth, high-quality copier paper is recommended for best results. See Available paper types on page 288 for information on choosing paper. The paper path inside the printer may be dusty.Clean internal printer components by printing three pages with only one character per page.
Troubleshooting266 EPSON AcuLaser C3800 Users Guide Areas are missing in the printed image Completely blank pages are output Cause What to do Your paper may be moist or damp. This printer is sensitive to moisture absorbed by the paper. The higher the moisture content in the paper, the lighter the printout. Do not store paper in a humid or damp environment. You may not be using the correct type of paper for your printer.If the surface of your paper is too rough, printed characters may appear distorted or broken. EPSON Color Laser Paper or smooth, high-quality copier paper is recommended for best results. See Available paper types on page 288 for information on choosing paper. Cause What to do The printer may have loaded more than one sheet at a time.Remove the paper stack and fan it. Tap it on a flat surface to even the edges, then reload the paper. One of the imaging cartridges may be near the end of its service life.If the message on the LCD panel or in EPSON Status Monitor indicates that the amount of toner is low, replace the imaging cartridge. See Imaging Cartridge on page 228. You can also check the amount of toner remaining in the cartridge by looking at the Basic Settings tab in the printer driver. The problem may be with your application or interface cable.Print out a status sheet. See Printing a Status Sheet on page 205. If a blank page is ejected, the problem may be with the printer. Turn off the printer and contact your dealer. The Paper Size setting may be incorrect. Make sure the correct paper size is set in the Tray Menu on the control panel. MP Tray Size setting may be incorrect. When loading paper for which the size is not specified with Auto setting, specify the correct paper size on the MP Tray Size setting in the Tray Menu on the control panel. The cartridge seal may not be pulled out of the imaging cartridge.Make sure that the cartridge seal has been pulled out completely. See Imaging Cartridge on page 228 for details.
Troubleshooting267 EPSON AcuLaser C3800 Users Guide The printed image is light or faint The non-printed side of the page is dirty Cause What to do Your paper may be moist or damp. Do not store your paper in a humid or damp environment. The Toner Save mode may be on. Turn off the Toner Save mode using the printer driver or the printer’s control panel menus. To modify the Toner Save mode using the printer driver, select the Advanced button in the Basic Settings tab, and click the More Settings. Deselect the Toner Save check box in the More Settings dialog box for Windows users or in the Advanced dialog for Mac users. One of the imaging cartridges may be near the end of its service life.If the message on the LCD panel or in EPSON Status Monitor indicates that the amount of toner is low, replace the imaging cartridge. See Imaging Cartridge on page 228. You can also check the amount of toner remaining in the cartridge by looking at the Basic Settings tab in the printer driver. Cause What to do Toner may have spilled onto the paper feed path.Clean internal printer components by printing three pages with only one character per page.
Troubleshooting268 EPSON AcuLaser C3800 Users Guide Memory Problems Print quality decreased Insufficient memory for current task Insufficient memory to print all copies Cause What to do The printer cannot print in the required quality level because of insufficient memory, and the printer lowers the quality automatically so that the printer can continue printing.Check to see if the printout is acceptable. If not, add more memory for a permanent solution or lower print quality temporarily in the printer driver. If RAM Disk is set to Maximum or Normal on the control panel, you can increase the available memory space by changing this setting to Off. Cause What to do The printer has insufficient memory for current task.Add more memory for a permanent solution or lower print quality temporarily in the printer driver. If RAM Disk is set to Maximum or Normal on the control panel, you can increase the available memory space by changing this setting to Off. Cause What to do The printer does not have sufficient memory to collate print jobs.Only one set of copies will be printed. Reduce the contents of print jobs, or add more memory. For information on installing more memory, see Memory Module on page 220. If RAM Disk is set to Maximum or Normal on the control panel, you can increase the available memory space by changing this setting to Off.
Troubleshooting269 EPSON AcuLaser C3800 Users Guide Paper Handling Problems Paper does not feed properly Problems Using Options To confirm your options are installed correctly, print a status sheet. See Printing a Status Sheet on page 205 for details. The message Invalid AUX /IF Card appears on the LCD panel Cause What to do The paper guides are not set correctly. Make sure that the paper guides in all the paper cassettes and the MP tray are set to the correct paper size positions. The paper source setting may not be correct. Make sure that you have selected the correct paper source in your application. There may be no paper in the paper cassettes.Load paper into the selected paper source. The size of loaded paper differs from the control panel or printer driver settings.Make sure that the correct paper size and paper source are set in the control panel or printer driver. Too many sheets may be loaded in the MP tray or paper cassettes.Make sure that you have not tried to load too many sheets of paper. For the maximum paper capacity for each paper source, see MP tray on page 32, Standard lower paper cassette on page 33, and 550-sheet Paper Cassette Unit on page 33. If paper does not feed from the optional paper cassette unit, the unit may not be installed properly.For instructions on installing the unit, see Optional Paper Cassette Unit on page 211. Cause What to do The printer cannot read the installed optional interface card.Turn off the computer, then remove the card. Make sure the interface card is of a supported model.
Troubleshooting270 EPSON AcuLaser C3800 Users Guide Paper does not feed from the optional paper cassette Feed jam when using the optional paper cassette An installed option cannot be used Cause What to do The paper guides are not set correctly. Make sure that the paper guides in the optional paper cassettes are set to the correct paper size positions. The optional paper cassette may not be installed properly.See Optional Paper Cassette Unit on page 211 for instructions on installing an optional paper cassette unit. The paper source setting may not be correct. Make sure you have selected the proper paper source in your application. There may be no paper in the paper cassette.Load paper into the selected paper source. Too many sheets may be loaded in the paper cassette.Make sure that you have not tried to load too many sheets of paper. For the maximum paper capacity for each paper source, see MP tray on page 32, Standard lower paper cassette on page 33, and 550-sheet Paper Cassette Unit on page 33. The paper size is not set correctly. Make sure to set the paper guides in the optional paper cassette correctly. Cause What to do The paper is jammed at the optional paper cassette.See Clearing Jammed Paper on page 247 to clear jammed paper. Cause What to do The installed option is not defined in the printer driver.For Windows users: You have to make settings manually in the printer driver. See Making Optional Settings on page 71. For Macintosh users: When you have attached or removed printer options, you need to delete the printer using Print Setup Utility (for Mac OS X 10.3 and 10.4), Print Center (for Mac OS X 10.2 or below), or Chooser (for Mac OS 9), and then re-register the printer. For Mac OS X, start EPSON Status Monitor before re-registering the printer.