Epson AcuLaser C3800N User Manual

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Correcting USB Problems
If you are having difficulty using printer with a USB connection, see if your problem is listed 
below, and take any recommended actions.
USB connections
USB cables or connections can sometimes be the source of USB problems. Try one or 
both of these solution.
❏For best results, you should connect the printer directly to the computer’s USB port. If 
you must use multiple USB hubs, we recommend that you connect the printer to the 
first-tier hub.
Windows operating system
Your computer must be a model pre-installed with Windows XP, XP x64, Me, 98, 2000, 
Server 2003, or Server 2003 x64, a model that was pre-installed with Windows 98 and 
upgraded to Windows Me, or a model that was pre-installed with Windows Me, 98, 2000, 
Server 2003, or Server 2003 x64, and upgraded to Windows XP or XP x64. You may not 
be able to install or run the USB printer driver on a computer that does not meet these 
specifications or that is not equipped with a built-in USB port.
For details about your computer, contact your dealer.
Printer software installation
Incorrect or incomplete software installation can lead to USB problems. Take note of the 
following and perform the recommended checks to ensure proper installation.
Checking printer software installation for Windows XP, XP x64, 2000, Server 
2003, or Server 2003 x64
When using Windows XP, XP x64, 2000, Server 2003, or Server 2003 x64, you must follow 
the steps in the Setup Guide packed with the printer to install the printer software. 
Otherwise, Microsoft’s Universal driver may be installed instead. To check if the Universal 
driver has been installed, follow the steps below.
1. Open the Printers folder, then right-click the icon of your printer.
 
						

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2. Click Printing Preferences on the shortcut menu that appears, then right-click 
anywhere in the driver.
If About is displayed in the shortcut menu that appears, click it. If a message box with 
the words “Unidrv Printer Driver” appears, you must reinstall the printer software as 
described in the Setup Guide. If About is not displayed, the printer software has been 
installed correctly.
Note:
For Windows 2000, if the Digital Signature Not Found dialog box appears during the installation 
process, click Yes. If you click No, you will have to install the printer software again.
For Windows XP, XP x64, Server 2003, or Server 2003 x64, if the Software Installation dialog box 
appears during the installation process, click Continue Anyway. If you click STOP Installation, 
you will have to install the printer software again.
Checking printer software in Windows Me or 98
If you canceled the plug-and-play driver installation in Windows Me or 98 before the 
procedure was complete, the USB printer device driver or the printer software may be 
incorrectly installed. Follow the directions below to ensure that the driver and printer 
software are installed correctly.
Note:
The screen shots shown in this section are taken from Windows 98. Windows Me screens may 
differ slightly.
1. Access the printer driver, see Accessing the printer driver on page 46, then click the 
Details tab.
 
						

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If EPUSBX: (your printer name) is displayed in the “Print to the following port” 
drop-down list, then the USB printer device driver and printer software are installed 
correctly. If the correct port is not displayed, proceed to the next step.
2. Right-click the My Computer icon on your desktop, then click Properties.
 
						

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3. Click the Device Manager tab.
If your drivers are correctly installed, EPSON USB Printer Devices should appear on 
the Device Manager menu.
If EPSON USB Printer Devices does not appear on the Device Manager menu, click the 
plus(+) sign beside Other devices to view the installed devices.
If USB Printer or your printer name appears under Other devices, the printer software 
is not installed correctly. Proceed to step 5.
 
						

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If neither USB Printer nor your printer name appears under Other devices, click 
Refresh or unplug the USB cable from the printer, then plug it into the printer again. 
Once you’ve confirmed that these items appear, proceed to step 5.
4. Under Other devices, select USB Printer or EPSON AL-CXXXX, click Remove, then 
click OK.
When the following dialog box appears, click OK, then click OK to close the System 
Properties dialog box.
5. Uninstall the printer software as explained in Uninstalling the Printer Software on page 
92. Turn the printer off, restart your computer, then reinstall the printer software as 
described in the Setup Guide.
 
						

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Status and Error Messages
You can see the printer’s status and error messages on the LCD panel. For more 
information, see Status and Error Messages on page 192.
Canceling Printing
 You can cancel printing from your computer by using the printer driver or from the printer’s 
control panel.
To cancel a print job before it is sent from your computer, for Windows, see Canceling 
Printing on page 91 or for Macintosh, see Canceling Printing on page 145.
The +Cancel Job button on your printer is the quickest and easiest way to cancel printing.
For instructions, see Canceling Printing on page 210.
Printing in the PostScript 3 Mode Problems
The problems listed in this section are those that you may encounter when printing with the 
PostScript driver. All procedural instructions refer to the PostScript printer driver.
The printer does not print correctly in the PostScript mode
Cause What to do
The printer’s emulation mode setting is 
incorrect.The printer is set to the Auto mode by default, so that 
it can automatically determine the encoding used in 
the received print job data and select the 
appropriate emulation mode. However, there are 
situations where the printer cannot select the correct 
emulation mode. In this case, it must be set manually 
to PS3.
Set the emulation mode through the SelecType 
Emulation menu on the printer. See Emulation 
Menu on page 173.
 
						

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The printer does not print
The printer driver or printer that you need to use does not appear in 
the Printer Setup Utility (Mac OS 10.3.x and 10.4.x), Print Center 
(Mac OS 10.2.x), or Chooser (Mac OS 9)
The printer’s emulation mode setting for the 
interface that you are using is incorrect.The emulation mode can be set individually for each 
interface which receives print job data. Set the 
emulation mode for the interface you are using to 
PS3. 
Set the emulation mode through the SelecType 
Emulation menu on the printer. See Emulation 
Menu on page 173.
Cause What to do
The Print to file check box is selected in the 
Print dialog box (except on Mac OS X).Clear the Print to file check box in the Print dialog 
box.
The Save as File check box is selected on the 
Output Option sheet in the Print dialog box 
(Mac OS X only).Clear the Save as File check box on the Output 
Option sheet in the Print dialog box.
An incorrect printer driver is selected. Make sure that the PostScript printer driver that you 
are using to print is selected.
For Mac OS 9 users only
The Unlimited Downloadable Fonts check box 
on the PostScript Options setup option page 
in the Page Setup dialog box is selected.Clear the Unlimited Downloadable Fonts check box.
The Emulation menu in the printer’s Control 
Panel is set to a mode other than Auto or PS3 
for the interface that you are using.Change the mode setting to either Auto or PS3.
Cause What to do
QuickDraw GX is in use (Mac OS 9). This printer’s driver does not support QuickDraw GX. 
Disable QuickDraw GX.
The printer name has been changed. Ask the network administrator for details, then select 
the appropriate printer name.
The AppleTalk zone setting is incorrect. Open the Printer Setup Utility (Mac OS 10.3.x and 
10.4.x), Print Center (Mac OS 10.2.x), or Chooser 
(Mac OS 9), then select the AppleTalk zone that the 
printer is connected to.
 
						

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The font on the printout is different from that on the screen
The printer fonts cannot be installed
The edges of texts and/or images are not smooth
Cause What to do
The PostScript screen fonts are not installed. The PostScript screen fonts must be installed on the 
computer that you are using. Otherwise, the font 
that you select is substituted by some other font for 
display on the screen.
For Windows users only
The Send TrueType fonts to printer according 
to the font Substitution Table setting on the 
Fonts sheet of the printer’s Properties dialog 
box is turned on, but the TrueType fonts are 
not replaced by the printer fonts.
(For Windows Me or 98)
The appropriate substitution fonts are not 
correctly specified on the Device Settings 
sheet of the printer’s Properties dialog box.
(For Windows XP. XP x64, or 2000)If the Send TrueType fonts to printer according to the 
font Substitution Table setting on the Fonts sheet of 
the printer’s Properties dialog box is turned on, 
TrueType fonts are replaced by the printer fonts 
before they are printed. Specify the appropriate 
substitution fonts using the Font Substitution Table.
Specify the appropriate substitution fonts using the 
Font Substitution Table.
Cause What to do
The Emulation menu in the printer’s Control 
Panel is not set to PS3 for the interface that 
you are using.Change the Emulation menu setting to PS3 for the 
interface that you are using, then try reinstalling the 
printer fonts again.
Cause What to do
The Print Quality is set to Fast. Change the Print Quality setting to Quality or Super.
The printer does not have sufficient memory. Increase the printer memory.
 
						

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The printer does not print normally via the USB interface
The printer does not print normally via the network interface
Cause What to do
For Windows users only
The Data Format setting in the printer’s 
Properties is not set to ASCII or TBCP.The printer cannot print binary data when it is 
connected to the computer via the USB interface. 
Make sure that the Data Format setting, which is 
accessed by clicking Advanced on the PostScript 
sheet of the printer’s Properties, is set to ASCII or 
TBCP.
If your computer is running Windows XP, XP x64, click 
the Device Settings tab in the printer’s Properties, 
then click the Output Protocol setting and select 
ASCII or TBCP.
For Macintosh users only
The Data Format setting in the printer’s 
Properties is not set to ASCII.The printer cannot print binary data when it is 
connected to the computer via the USB interface. 
Make sure that the Data Format setting, which is 
accessed by clicking Print from the File menu, is set to 
ASCII.
Cause What to do
The Data Format setting is different from the 
data format setting specified in the 
application (except on Mac OS X)If the file is created in an application that allows you 
to change the data format or encoding, such as 
Photoshop, make sure that the setting in the 
application matches that in the printer driver.
For Windows users only
The computer is connected to the network 
using AppleTalk in a Windows 2000 
environment, and the Send CTRL+D Before 
Each Job or Send CTRL+D After Each Job 
setting on the Device Settings sheet of the 
printer’s Properties dialog box is set to Yes.Make sure that both the Send CTRL+D Before Each 
Job and Send CTRL+D After Each Job settings are set 
to No.
For Windows users only
The print data is too large.Click Advanced on the PostScript sheet of the 
printer’s Properties, then change the Data Format 
setting from ASCII data (default) to TBCP (Tagged 
binary communications protocol).
When the Binary setting is set to On, TBCP is not 
available. Use the Binary protocol. See PS3 Menu on 
page 184 for details.
 
						

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An undefined error occurs (Macintosh only)
Insufficient memory to print data (Macintosh only)
For Windows users only
Printing cannot be performed using the 
network interface.Click Advanced on the PostScript sheet of the 
printer’s Properties, then change the Data Format 
setting from ASCII data (default) to TBCP (Tagged 
binary communications protocol).
When the Binary setting is set to On, TBCP is not 
available. Use the Binary protocol. See PS3 Menu on 
page 184 for details.
Cause What to do
The version of the Mac OS that you are using 
is unsupported.This printer’s driver can only be used on Macintosh 
computers running Mac OS 9 version 9.1 or later, and 
Mac OS X version 10.2.x or later.
Cause What to do
The Macintosh printer driver uses available 
memory in the system to process print data.Try one of the following to free up memory for 
printing:
❏Reduce the RAM cache setting in the 
Memory control panel (Mac OS 9).
❏Close applications that are not in use.
❏Increase the memory allocation for the 
application that you are printing from 
(Mac OS 9).
❏Turn off background printing.