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Epson Aculaser CX16NF User Manual

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    							2. Lift up Tray 2 to remove it.
    3. Remove any misfed paper.
    Note:
    If necessary, remove the dust cover from Tray 1 and close the tray.
    4. Remove the lid from Tray 2, and then remove all paper from the tray.
    AcuLaser CX16 Series     Printer / Copier / Scanner User’s Guide
    Troubleshooting     171
     
    						
    							5. Fan the paper, and align its edges.
    6. Press down the media pressure plate to lock it into place.
    7. Load the media in Tray 2, and attach the lid.
    AcuLaser CX16 Series     Printer / Copier / Scanner User’s Guide
    Troubleshooting     172
     
    						
    							8. Reinsert Tray 2.
    9. Open and close the scanner unit to clear the misfeed message.
    AcuLaser CX16 Series     Printer / Copier / Scanner User’s Guide
    Troubleshooting     173
     
    						
    							Clearing a Media Misfeed from the ADF (AcuLaser CX16NF only)
    1. Open the ADF feed cover.
    M
    2. Remove the document from the ADF document feed tray.
    3. Lift to open the ADF cover.
    AcuLaser CX16 Series     Printer / Copier / Scanner User’s Guide
    Troubleshooting     174
     
    						
    							4. Remove any misfed media.
    Note:
    If the edge of the white leading sheet in the ADF comes out, insert it as it was before.
    5. Close the ADF cover.
    6. Close the ADF feed cover.
    M
    AcuLaser CX16 Series     Printer / Copier / Scanner User’s Guide
    Troubleshooting     175
     
    						
    							Clearing a Media Misfeed from the Duplex Option (AcuLaser CX16NF only)
    1. Open the duplex cover.
    2. Carefully pull out the misfed media.
    Note:
    ❏Always remove the misfed media in the feed direction as shown only.
    AcuLaser CX16 Series     Printer / Copier / Scanner User’s Guide
    Troubleshooting     176
     
    						
    							❏If the media misfeed occurs at the bottom feed slot and the media does not stick out enough to be
    removed, turn the dial at the right in the direction of the arrow until the media can be pulled
    out.
    3. Close the duplex cover.
    Solving Problems with Media Misfeeds
    Note:
    Frequent misfeeds in any area indicate that area should be checked, repaired, or cleaned. Repeated
    misfeeds may also happen if you’re using unsupported print media or original media.
    AcuLaser CX16 Series     Printer / Copier / Scanner User’s Guide
    Troubleshooting     177
     
    						
    							Symptom Cause Solution
    Several sheets go
    through the
    machine together.The front edges of the media are
    not even.Remove the media and even up the front edges, then reload
    it.
    The media is moist from
    humidity.Remove the moist media and replace it with new, dry media.
    Media misfeed
    message stays on.Scanner unit needs to be opened
    and closed again to reset the
    machine.Open and close the scanner unit again.
    Some media remains misfed in
    the machine.Check the media path again to make sure that you have
    removed all of the misfed media.
    Duplex misfeeds. 
    (AcuLaser CX16NF
    only)Unsupported media (wrong size,
    thickness, type, etc.) is being
    used.Use Epson-approved media. See “Print Media” on page 49.
    Only Letter/A4 plain paper and recycled paper can be
    autoduplexed if the media type is set properly in the driver.
    Make sure that you have not mixed media types in the tray.
    Do not duplex envelopes, labels, letter head, postcards or
    thick stock.
    Media is still being misfed. Check the media path inside the duplex again to make sure
    that you have removed all of the misfed media.
    Media is misfed in
    the ADF. 
    (AcuLaser CX16NF
    only)The loaded document does not
    meet the specifications.Load the correct document. For details on the documents
    that can be loaded, refer to “Documents that can be loaded
    into the ADF (AcuLaser CX16NF only)” on page 68.
    The loaded document exceeds
    the maximum capacity.Load the document so that it does not exceed the maximum
    capacity. For details on the documents that can be loaded,
    refer to “Documents that can be loaded into the ADF
    (AcuLaser CX16NF only)” on page 68.
    The document guides were not
    slid against the edges of the
    document.Slide the document guides against the edges of the
    document. For details on loading the document, refer to
    “Loading a document into the ADF (AcuLaser CX16NF only)”
    on page 71.
    AcuLaser CX16 Series     Printer / Copier / Scanner User’s Guide
    Troubleshooting     178
     
    						
    							Symptom Cause Solution
    Media is
    misfeeding.The media is not correctly
    positioned in the tray.Remove the misfed media and reposition the media
    properly in the tray.
    The number of sheets in the tray
    exceeds the maximum allowed.Remove the excess media and reload the correct number of
    sheets in the tray.
    The media guides are not
    correctly adjusted to the media
    size.Adjust the media guides in the Tray 1 to match the size of the
    media.
    Warped or wrinkled media is
    loaded in the tray.Remove the media, smooth it out, and reload it. If it still
    misfeeds, do not use that media.
    The media is moist from
    humidity.Remove the moist media and replace it with new, dry media.
    Envelopes, labels, postcards,
    thick stock, or letterhead are
    loaded in Tray 2. (AcuLaser
    CX16NF only)Special media must be loaded in Tray 1 only.
    The recommended label sheet is
    facing the wrong way in Tray 1.Load the label sheets according to the manufacturer’s
    instructions.
    Media is
    misfeeding.Envelopes are facing the wrong
    way in Tray 1.Load the envelopes in Tray 1 with the flaps facing down.
    If the flaps are on the long edge (Envelope C6 and Envelope
    DL), load the envelopes with the flap edge toward the
    machine and the flap side facing down.
    Unsupported media (wrong size,
    thickness, type, etc.) is being
    used.Use Epson-approved media. See “Print Media” on page 49.
    The media feed roller is dirty. Clean the media feed roller.
    For more details, refer to “Media Rollers” on page 135.
    AcuLaser CX16 Series     Printer / Copier / Scanner User’s Guide
    Troubleshooting     179
     
    						
    							Solving Other Problems
    Symptom Cause Solution
    Machine power is
    not on.The power cord is not correctly
    plugged into the outlet.Turn off the machine, confirm that the power cord is
    correctly plugged into the outlet, and then turn on the
    machine.
    Something is wrong with the
    outlet connected to the
    machine.Plug another electrical appliance into the outlet and see
    whether it operates properly.
    The power switch is not correctly
    turned on (I position).Turn the power switch off (O position), then turn it back to
    the on (I position).
    The machine is connected to an
    outlet with a voltage or
    frequency that does not match
    the machine specifications.Use a power source with the specifications listed in appendix
    A, “Technical Specifications” on page 207.
    The control panel
    displays TONER
    LOW much sooner
    than expected.One of the toner cartridges may
    be defective.Remove the toner cartridges and check for damage. If it is
    damaged, replace it.
    Printed with heavy toner
    coverage.See specifications in Appendix A “Technical Specifications”
    on page 207.
    Cannot print the
    machine status list.The tray is empty. Check that at least Tray 1 is loaded with media, in place, and
    secure.
    There is a media misfeed. Clear the media misfeed.
    When the paper
    type or paper size
    for Tray 1 is
    changed, Check
    Fax Mode appears. 
    (AcuLaser CX16NF
    only)If a fax is received, it could not be
    printed on paper of the currently
    specified type or size. However,
    copy and print operations can be
    performed.Press the Fax key, and then check the error details. 
    To print a received fax, change the paper type to PLAIN
    PAPER and the paper size to A4, LEGAL, LETTER or OFICIO.
    AcuLaser CX16 Series     Printer / Copier / Scanner User’s Guide
    Troubleshooting     180
     
    						
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