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Epson Aculaser CX16NF User Manual

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    							Symptom Cause Solution
    Printing takes too
    much time.The machine is set to a slow
    printing mode (for example,
    thick stock).It takes more time to print with special media. When using
    regular paper, make sure that the media type is set properly
    in the driver.
    The machine is set to power
    saving mode.It takes time for printing to start in power saving mode.
    The job is very complex. Wait. No action needed.
    If an error has been detected
    during printing job transmission
    in the Copy mode, it takes a while
    to process the error and resume
    the printing operation.Wait. No action needed.
    Blank pages are
    printed.One or more of the toner
    cartridges are defective or
    empty.Check the toner cartridges. The image will not print correctly
    or not at all, if the cartridges are empty.
    The wrong media is being used. Check that the media type set in the driver matches the
    media loaded in the machine.
    Not all pages print. A different user accidentally
    canceled the job.Try printing the remaining pages.
    The tray is empty. Check that the tray is loaded with media, in place, and
    secure.
    A document is printed with an
    overlay file which has been
    created by an unsuitable printer
    driver.Print the overlay file using a suitable printer driver.
    Some parts of the
    image are lost with
    2in1 copying. 
    (AcuLaser CX16NF
    only)When printing envelopes, the
    zoom ratio was specified, and
    then 2in1 copying was set.With 2in1 copying, the zoom ratio is automatically adjusted.
    For 2in1 copying on media with a narrow printing area, such
    as envelopes, set 2in1 copying, and then adjust the zoom
    ratio, if necessary.
    Machine resets or
    turns off
    frequently.The power cord is not correctly
    plugged into the outlet.Turn off the machine, confirm that the power cord is
    correctly plugged into the outlet, and then turn on the
    machine.
    A system error occurred. Contact Technical Support with the error information.
    AcuLaser CX16 Series     Printer / Copier / Scanner User’s Guide
    Troubleshooting     181
     
    						
    							Symptom Cause Solution
    You are
    experiencing
    duplex problems. 
    (AcuLaser CX16NF
    only)Media or settings are not correct. Make sure that you are using correct media.
    ❏Only Letter/A4 plain paper can be autoduplexed.
    ❏Do not duplex envelopes, labels, postcards, thick stock,
    letterheads, or plain paper with a size other than Letter/
    A4.
    ❏Make sure that you have not mixed media types in the
    tray.
    In the printer driver (Layout/Double-Sided), choose “Short
    Edge Binding” (flipped as on a clipboard) or “Long Edge
    Binding” (flipped as in a loose-leaf notebook).
    Set duplex (Double-Sided) copying. For details on setting
    duplex (Double-Sided) copying, refer to “Setting Duplex
    (Double-Sided) Copying (AcuLaser CX16NF only)” on page
    86.
    For N-up on duplexed pages, choose Collate only in the
    printer driver’s Basic Tab. Do not set collation in the
    application.
    With N-up on
    multiple copies,
    the output is
    incorrect.Both the printer driver and the
    application have been set for
    collation.For N-up on multiple copies, choose Collate only in the
    printer driver’s Basic Tab. Do not set collation in the
    application.
    Booklet Left and
    Right Binding
    output is incorrect. 
    (AcuLaser CX16NF
    only)Both the printer driver and the
    application have been set for
    collation.For Booklet Left Binding and Booklet Right Binding, choose
    Collate only in the printer driver’s Basic Tab. Do not set
    collation in the application.
    You hear unusual
    noises.The machine is not level. Place the machine on a flat, hard, level surface.
    The tray is not installed correctly. 
    (AcuLaser CX16NF only)Remove the tray that you are printing from and reinsert it
    completely into the machine.
    There is a foreign object stuck
    inside the machine.Turn off the machine and remove the object. If you cannot
    remove it, contact Technical Support.
    AcuLaser CX16 Series     Printer / Copier / Scanner User’s Guide
    Troubleshooting     182
     
    						
    							Symptom Cause Solution
    When copying or
    scanning with the
    ADF, a horizontal
    or vertical band
    appears at the
    anterior or
    posterior end of
    the image or paper
    (5 to 6 mm). 
    (AcuLaser CX16NF
    only)A malfunction may have
    occurred while paper was being
    transferred with the ADF.If a band appears in the copy after copying, select a copy
    density setting that is one level darker.
    If a band appears in the image after scanning, scan using the
    original glass.
    Cannot copy with
    the ADF. 
    (AcuLaser CX16NF
    only)Envelope DL or Envelope C6 is
    set to the ADF.Place the document on the original glass. With the Envelope
    DL size, some areas may not be copied.
    Scanned images
    are noisy. 
    (AcuLaser CX16NF
    only)Resolution is set to 150x150dpi
    while the scan mode is set to MIX
    or TEXT.Set the scan mode to PHOTO.
    Some areas of the
    scanned image are
    missing.Acrobat 8 (Macintosh version) is
    used for scanning the image.With the Acrobat Scan setting, turn off the OCR and Filtering
    functions.
    The web-based
    utility cannot be
    accessed. 
    (AcuLaser CX16NF
    only)The EpsonNet Config
    Administrator’s password is
    incorrect.The EpsonNet Config Administrator password has a
    4-character minimum and an 8-character maximum. For
    details, refer to the Reference Guide.
    Media is wrinkled.
    The media is moist from
    humidity or having water spilled
    on it.Remove the moist media and replace it with new, dry media.
    The media feed roller or fuser
    unit is defective.Check them for damage. If necessary, contact Technical
    Support with the error information.
    Unsupported media (wrong size,
    thickness, type, etc.) is being
    used.Use Epson-approved media. See “Print Media” on page 49.
    Data was sent to
    the machine, but it
    doesn’t print.An error message is displayed in
    the message window.Handle according to the message displayed.
    AcuLaser CX16 Series     Printer / Copier / Scanner User’s Guide
    Troubleshooting     183
     
    						
    							Symptom Cause Solution
    It takes a very long
    time to transfer
    scan data to the
    USB memory
    device. 
    (AcuLaser CX16NF
    only)The response time may be slow
    depending on the USB memory
    device that is used.Wait until the transfer is finished.
    It is not possible to
    enter Scan mode
    or Fax mode. (Fax
    mode is only for
    AcuLaser CS16NF.)An error has occurred in Copy
    mode.Correct the cause of the error, and then enter a different
    mode.
    Solving Problems with Printing Quality
    Symptom Cause Solution
    Nothing is printed,
    or there are blank
    spots on the
    printed page.
    One or more of the toner
    cartridges may be defective.Remove the toner cartridges and check if any is damaged.
    The photoconductor unit may
    be defective.Remove the photoconductor unit and check for damage. If it
    is damaged, replace it.
    The media is moist from
    humidity.Adjust the humidity for media storage. Remove the moist
    media and replace it with new, dry media.
    The media set in the printer
    driver mismatches the media
    loaded in the machine.Load the correct media in the machine.
    The power source does not
    match the machine
    specifications.Use a power source with the proper specifications.
    Several sheets are being fed at
    the same time.Remove the media from the tray and check for static
    electricity. Fan plain paper or other media, and replace it in
    the tray.
    Media is not set properly in the
    tray(s).Remove the media, tap it to straighten it out, return it to the
    tray, and realign the media guides.
    AcuLaser CX16 Series     Printer / Copier / Scanner User’s Guide
    Troubleshooting     184
     
    						
    							Symptom Cause Solution
    Entire sheet is
    printed in black or
    color.
    One or more of the toner
    cartridges may be defective.Remove the toner cartridges and check for damage. If it is
    damaged, replace it.
    The photoconductor unit may
    be defective.Remove the photoconductor unit and check for damage. If it
    is damaged, replace it.
    Image is too light;
    there is low image
    density.
    The print head window is dirty. Clean the print head window.
    The copy density is set too light. Select a darker copy density.
    The media is moist from
    humidity.Remove the moist media and replace with new, dry media.
    There is not much toner left in
    the cartridge.Replace the toner cartridge.
    One or more of the toner
    cartridges may be defective.Remove the toner cartridges and check for damage. If it is
    damaged, replace it.
    Media type is set incorrectly. When printing envelopes, labels, letterhead, postcards or
    thick stock, specify the appropriate media type in the printer
    driver.
    Image is too dark.
    The copy density is set too dark. Select a lighter copy density.
    The document was not pressed
    close enough against the
    original glass.Position the document so that it is pressed close enough
    against the original glass. For details on positioning the
    document on the original glass, refer to “Placing a document
    on the original glass” on page 69.
    One or more of the toner
    cartridges may be defective.Remove the toner cartridges and check for damage. If it is
    damaged, replace it.
    The photoconductor unit may
    be defective.Remove the photoconductor unit and check for damage. If it
    is damaged, replace it.
    AcuLaser CX16 Series     Printer / Copier / Scanner User’s Guide
    Troubleshooting     185
     
    						
    							Symptom Cause Solution
    Image is blurred;
    background is
    lightly stained;
    there is insufficient
    gloss of the
    printed image.
    One or more of the toner
    cartridges may be defective.Remove the toner cartridges and check for damage. If it is
    damaged, replace it.
    The photoconductor unit may
    be defective.Remove the photoconductor unit and check for damage. If it
    is damaged, replace it.
    The original glass is dirty. Clean the original glass. For details, refer to “Cleaning the
    Machine” on page 134.
    The original cover pad is dirty. Clean the original cover pad. For details, refer to “Cleaning
    the Machine” on page 134.
    The print or color
    density is uneven.
    One or more of the toner
    cartridges may be defective or
    low.Remove the toner cartridges and check for damage. If it is
    damaged, replace it.
    The photoconductor unit may
    be defective.Remove the photoconductor unit and check for damage. If it
    is damaged, replace it.
    The machine is not level. Place the machine on a flat, hard, level surface.
    Irregular print or
    mottled image
    appears.
    The media is moist from
    humidity.Adjust the humidity in the media storage area.
    Remove the moist media and replace it with new, dry media.
    Unsupported media (wrong size,
    thickness, type, etc.) is being
    used.Use Epson-approved media. See “Print Media” on page 49.
    One or more of the toner
    cartridges may be defective.Remove the toner cartridges and check for damage. If it is
    damaged, replace it.
    The photoconductor unit may
    be defective.Remove the photoconductor unit and check for damage. If it
    is damaged, replace it.
    There is
    insufficient fusing
    or the image
    comes off when
    rubbed.
    The media is moist from
    humidity.Remove the moist media and replace it with new, dry media.
    Unsupported media (wrong size,
    thickness, type, etc.) is being
    used.Use Epson-approved media. See “Print Media” on page 49.
    Media type is set incorrectly. When printing envelopes, labels, letterhead, postcards or
    thick stock, specify the appropriate media type in the printer
    driver.
    AcuLaser CX16 Series     Printer / Copier / Scanner User’s Guide
    Troubleshooting     186
     
    						
    							Symptom Cause Solution
    There are toner
    smudges or
    residual images.
    One or more of the toner
    cartridges are defective or
    installed incorrectly.Remove the toner cartridges and check for damage. If it is
    damaged, replace it.
    The temperature in the printer is
    high.Perform CALIBRATION in the MACHINE SETTING menu of
    the UTILITY menu.
    There are toner
    smudges on the
    back side of the
    page (whether or
    not it has been
    duplexed).
    The media path is dirty with
    toner.Print several blank sheets and the excess toner should
    disappear.
    One or more of the toner
    cartridges are defective.Remove the toner cartridges and check for damage. If it is
    damaged, replace it.
    The photoconductor unit may
    be defective.Remove the photoconductor unit and check for damage. If it
    is damaged, replace it.
    Abnormal areas
    (white, black, or
    color) appear in a
    regular pattern.
    The print head window is dirty. Clean the print head window.
    A toner cartridge may be
    defective.Remove the toner cartridges with the color causing the
    abnormal image. Replace it with a new toner cartridge.
    The photoconductor unit may
    be defective.Remove the photoconductor unit and check for damage. If it
    is damaged, replace it.
    The exposure window is dirty. Clean the exposure window. For details, refer to “Cleaning
    the Machine” on page 134
    Image defects.
    The print head window is dirty. Clean the print head window.
    A toner cartridge may be leaking. Remove  the  toner cartridges and check for damage. If it is
    damaged, replace it.
    A toner cartridge may be
    defective.Remove the toner cartridge with the color causing the
    abnormal image.
    Replace it with a new toner cartridge.
    The photoconductor unit may
    be defective.Remove the photoconductor unit and check for damage. If it
    is damaged, replace it.
    AcuLaser CX16 Series     Printer / Copier / Scanner User’s Guide
    Troubleshooting     187
     
    						
    							Symptom Cause Solution
    Lateral lines or
    bands appear on
    image.
    The machine is not level. Place the machine on a flat, hard, level surface.
    The media path is dirty with
    toner.Print several sheets and the excess toner should disappear.
    One or more of the toner
    cartridges may be defective.Remove the toner cartridges and check for damage. If it is
    damaged, replace it.
    The photoconductor unit may
    be defective.Remove the photoconductor unit and check for damage. If it
    is damaged, replace it.
    Scaly marks
    appear on the
    front surface of the
    sheet during
    duplex
    (double-sided)
    printing.
    The media is moist from
    humidity.Set DUPLEX SPEED to QUALITY in the MACHINE SETTING
    menu of the UTILITY menu. If the problem persists, contact
    your vendor or authorized service provider.
    Dirty spots appear
    at intervals on the
    front surface of the
    sheet during
    duplex
    (double-sided)
    printing.
    Toner is not transferred correctly
    because of the media type.Set DUPLEX SPEED to QUALITY in the MACHINE SETTING
    menu of the UTILITY menu.
    AcuLaser CX16 Series     Printer / Copier / Scanner User’s Guide
    Troubleshooting     188
     
    						
    							Symptom Cause Solution
    Thin white
    horizontal lines
    appear at intervals
    on images.
    Toner is not evenly adhering to
    the media.Perform IMAGE REFRESH. (Set MACHINE SETTING/IMAGE
    REFRESH in the UTILITY menu to YES.)
    If the problem persists, contact your vendor or authorized
    service provider.
    Colors look
    drastically wrong.One or more of the toner
    cartridges may be defective.Remove the toner cartridges and verify that the toner is
    distributed evenly on each cartridge roller, and reinstall the
    toner cartridges.
    Colors are not
    registering
    properly; colors
    are mixed or have
    page-to-page
    variation.The scanner unit or front cover is
    opened during the calibration.Set MACHINE SETTING/CALIBRATION in the UTILITY menu
    to ON, and then perform the color calibration. For details,
    refer to “MACHINE SETTING Menu” on page 32.
    Gradations are not adjusted
    correctly.
    The photoconductor units is not
    correctly seated.Remove the photoconductor unit and check for damage. If it
    is damaged, replace it.
    One or more of the toner
    cartridges may be defective.Remove the toner cartridges and check for damage. If it is
    damaged, replace it.
    The media is moist from
    humidity.Remove the moist media and replace it with new, dry media.
    The color has a
    poor reproduction
    or has poor color
    density.
    The photoconductor unit may
    be defective.Remove the photoconductor unit and check for damage. If it
    is damaged, replace it.
    AcuLaser CX16 Series     Printer / Copier / Scanner User’s Guide
    Troubleshooting     189
     
    						
    							Status, Error, and Service Messages
    Status, error, and service messages are displayed in the message window. They provide information
    about your machine and help you locate many problems. When the condition associated with a
    displayed message has changed, the message is cleared from the window.
    Status Messages
    This message... means... Do this...
    (Nothing displayed) The machine is in Energy Save mode to
    reduce power consumption during
    periods of inactivity.No action needed.
    ACCEPTEDThe settings were applied.
    DATA RECEIVINGThis machine is receiving data.
    NONEThe object does not exist.
    PC SCAN CANCELThe scan job was canceled from the driver.
    PLEASE WAIT!The color calibration is being performed.
    The color calibration is performed
    automatically in the following
    circumstances.
    ❏When the machine is turned on
    ❏When the machine recovers from
    Energy Save (Sleep) mode
    ❏When the machine is restarted after
    settings have been changed
    ❏After a toner cartridge is replaced
    This process maintains optimum print
    quality.
    PRINT WAITINGThe machine is waiting to print.
    PRINTINGThe machine is printing.
    AcuLaser CX16 Series     Printer / Copier / Scanner User’s Guide
    Troubleshooting     190
     
    						
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