Epson B 1100 Service Manual
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WorkForce 1100/Epson Stylus Office T1110/B1100/T1100/Epson ME Office 1100 Revision C Troubleshooting Overview 31 Confidential Note * : Represents the part number of the Ink Cartridge. (See ?1.2.2 Ink Cartridge? (p.10)) Note : --: No change Flash: Repeats turning On and Off every 1.25 seconds. Flash at high speed: Repeats turning On and Off every 0.5 seconds. Flashes alternately 1: Same as the “Flash” Flashes alternately 2: Repeats turning Off and On every 1.25 seconds. Ink low - - Flash Replace Cartridge Black: XXXX * Color: XXXX ................... Epson recommends the genuine Epson cartridges listed above. Click the [How to] button for ink cartridge installation instructions.Refer to Table 3-7 ?Troubleshooting of Ink Low? (P.38) Ink-out error - - Light Refer to Table 3-9 ?Troubleshooting of No Ink Cartridge/CSIC Error? (P.39) No ink cartridge/ CSIC error- - LightInk cartridges cannot be recognized Black: XXXX * Color: XXXX ................... Epson recommends the genuine Epson cartridges listed above. Click the [How to] button for ink cartridge installation instructions. Maintenance request OffFlashes alternately 1Flashes alternately 2Service required The printers ink pads are at the end of their service life. Please contact Epson support.Refer to Table 3-10 ?Troubleshooting of Maintenance Request? (P.40) Fatal error OffFlashes at high speedFlashes at high speedGeneral error Turn the printer off and delete all print jobs. Open the printer cover and remove any paper from inside the printer and turn the printer back on.Refer to Table 3-11 ?Troubleshooting of Fatal Error? (P.41) Table 3-1. List of Error Messages Error StatusLED IndicationsSTM3 MessageSee the table for TroubleshootingPowerPaperInk
WorkForce 1100/Epson Stylus Office T1110/B1100/T1100/Epson ME Office 1100 Revision C Troubleshooting Overview 32 Confidential Table 3-2. Troubleshooting of Communication Error Occurrence TimingPhenomenon DetailFaulty Part/ Part NameCheck PointRemedy At power-on The printer does not operate at all. Panel FFC 1. Check that the Panel FFC is connected to the Panel Board connector and Main Board connector CN4.1. Connect the Panel FFC to the Panel Board and Main Board connectors. 2. Check the Panel FFC for damages. 2. Replace the Panel FFC with a new one. Panel Board 1. Check the Panel Board for damages. 1. Replace the Panel Board with a new one. Power Supply Board1. Check that the connector cable of the Power Supply Board is connected to the Main Board connector CN60.1. Connect the connector cable of the Power Supply Board to the Main Board connector CN60. 2. Check that the blue colored pin of the Power Supply Board connector cable is inserted into the 1 Pin of the Main Board connector CN60 as shown in the above picture. 2. Reconnect the Power Supply Board connector cable so that the blue colored pin is inserted into the 1 Pin. Panel FFC CN4 Panel Board connector Panel FFC Blue line 1Pin side Connector cable of the Power Supply Board CN60
WorkForce 1100/Epson Stylus Office T1110/B1100/T1100/Epson ME Office 1100 Revision C Troubleshooting Overview 33 Confidential At power-on The printer does not operate at all. Power Supply Board3. Check that the Fuse F1 on the Power Supply Board has not blown.3. Replace the Power Supply Board with a new one. 4. Check the components on the Power Supply Board for damage. 4. Replace the Power Supply Board with a new one. At operation Operation at power-on is normal, but the error appears when the print job is sent to the printer.Interface cable 1. Check that the Interface cable is connected between the PC and printer.1. Connect the Interface cable to the PC and printer. 2. Check the Interface cable for breaking. 2. Replace the Interface cable with a new one. USB 1. Check that the PC and printer are connected via the USB hub. 1. Configure the USB ID setting. Refer to Chapter 5 ? Adjustment ?. Printer Driver 1. Check that the printer driver for WorkForce 1100/Epson Stylus Office T1110/B1100/T1100/Epson ME Office 1100 has already been installed.1. Install the printer driver for WorkForce 1100/ Epson Stylus Office T1110/B1100/T1100/ Epson ME Office 1100. 2. Check that the connected printer is WorkForce 1100/Epson Stylus Office T1110/B1100/T1100/Epson ME Office 1100.2. Connect the WorkForce 1100/Epson Stylus Office T1110/B1100/T1100/Epson ME Office 1100 printer. Main Board 1. Check that a wrong model name has not been input to the EEPROM on the Main Board.1. Make the initial setting using the Adjustment Program. Refer to Chapter 5? Adjustment ?. Table 3-2. Troubleshooting of Communication Error Occurrence TimingPhenomenon DetailFaulty Part/ Part NameCheck PointRemedy Fuse F1 Power Supply Board
WorkForce 1100/Epson Stylus Office T1110/B1100/T1100/Epson ME Office 1100 Revision C Troubleshooting Overview 34 Confidential Table 3-3. Troubleshooting of Printer Cover Open Error Occurrence TimingPhenomenon DetailFaulty Part/ Part NameCheck PointRemedy During printing A Printer Cover Open Error is indicated during printing.Cover Open Sensor1. Check that the Printer Cover is not open. 1. Close the Printer Cover. 2. Check that the connector cable of the Cover Open Sensor is connected to the Cover Open Sensor and connector CN4 on the Panel Board.2. Connect the connector cable of the Cover Open Sensor to the Cover Open Sensor and connector CN4 on the Panel Board correctly. 3. Using a tester, check that the Cover Open Sensor is normal. • Paper absent:0V • Paper present:3.3V3. Replace the Panel Unit with a new one. Connector of the Cover Open SensorCN4 Panel Unit
WorkForce 1100/Epson Stylus Office T1110/B1100/T1100/Epson ME Office 1100 Revision C Troubleshooting Overview 35 Confidential Table 3-4. Troubleshooting of Paper Out Error Occurrence TimingPhenomenon DetailFaulty Part/ Part NameCheck PointRemedy At operation When the Paper Switch is pressed, the LD Roller attempt to feed paper but the paper is not fed.ASF Assy. 1. Check the LD Roller or Retard Roller of the ASF Assy for paper dust and foreign matter.1. Using a cleaning sheet, clean the LD Roller and Retard Roller. The procedure is as follows. (1) Place the cleaning sheet upside down and put it into the ASF Assy. (2) Press the Paper Switch to start paper feed. (3) Repeat the above steps several times. * To remove persistent contamination, staple an alcohol-dampened cloth to a postcard and clean the rollers in the following method. (1) Place the alcohol-dampened cloth toward the LD Roller surface of the ASF Assy. (2) Hold the mount top end securely and press the Paper Switch. (3) Repeat the paper feed sequence several times to clean the LD Roller surface of the ASF Assy. Cleaning sheet Postcard used as mount Non-adhesive part Adhesive part This side downStapling Cloth damped with alcohol
WorkForce 1100/Epson Stylus Office T1110/B1100/T1100/Epson ME Office 1100 Revision C Troubleshooting Overview 36 Confidential At operation Paper Mismatch Error is indicated.PE Sensor 1. Check that the connector cable of the PE Sensor is securely connected to the PE Sensor and Relay Board connector CN2.1. Connect the connector cable of the PE Sensor to the PE Sensor and connector CN2 on the Relay Board correctly. 2. Check that the Sensor Holder is mounted to the Mechanical frame correctly.2. Install the Sensor Holder correctly. 3. Move the Detection Lever manually as when the paper passes, and check that the Detection Lever returns to the original position automatically by the Torsion Spring when released. Refer to the above photo.3. Replace the PE Sensor Holder Unit with a new one. 4. Using a tester, check that the PE Sensor is normal. Paper absent : 2.4V or more Paper present : 0.4V or less4. Replace the PE Sensor Holder Unit with a new one. Table 3-4. Troubleshooting of Paper Out Error Occurrence TimingPhenomenon DetailFaulty Part/ Part NameCheck PointRemedy CN2PE Sensor connector Sensor Holder Detection Lever Torsion Spring
WorkForce 1100/Epson Stylus Office T1110/B1100/T1100/Epson ME Office 1100 Revision C Troubleshooting Overview 37 Confidential Table 3-5. Troubleshooting of Paper Jam Error Occurrence TimingPhenomenon DetailFaulty Part/ Part NameCheck PointRemedy At operation At the time of paper ejection, the PF Roller advances the paper but cannot eject it completely.– 1. Check that the size of the fed paper is not larger than that of the paper specified by the driver.1. Tell the user that the paper size specified by the driver is not available for the printer. Paper is not ejected completely and causes a jam near the Paper Eject Frame.ASF Assy. 1. Check that the paper is fed along the Right Edge Guide. 1. Feed the paper along the Right Edge Guide. Paper EJ Frame Assy.1. Check that the Star Wheel Units have not come off the Paper EJ Frame Assy.1. Securely install the Star Wheel Units to the Paper EJ Frame Assy. 2. Check the Paper EJ Frame Assy for deformation or damages. 2. Replace the Paper EJ Frame Assy with a new one. Spur Gear 68 Spur Gear 16; B Paper EJ Roller Assy.(front/rear)1. Check the Spur Gear 68 or Spur Gear 16; B for damages. 1. Replace the Front (or Rear) Paper EJ Roller Assy with a new one. Paper EJ Frame Assy. Star Wheel Units Spur Gear 68 Spur Gear 16; B
WorkForce 1100/Epson Stylus Office T1110/B1100/T1100/Epson ME Office 1100 Revision C Troubleshooting Overview 38 Confidential Table 3-6. Troubleshooting of Multi-feed error Occurrence TimingPhenomenon DetailFaulty Part/Part NameCheck PointRemedy Any time During manual double-sided printing, multiple sheets are fed at a time.ASF Assy 1. Check that the Retard Roller Assy is moving properly during the feeding operation.1. Attach the Extension Spring on the back side of the Retard Roller Assy correctly. Refer to Chapter 4 Retard Roller Assy (P.101). 2. Check that the position of the ASF Guide Roller LDs has been adjusted correctly.2. Adjust the position of the ASF Guide Roller LDs. Refer to Chapter 4 ASF Assy (P.96). Extension SpringRetard Roller Assy Bottom of the ASF Assy ASF Assy Table 3-7. Troubleshooting of Ink Low Occurrence TimingPhenomenon DetailFaulty Part/Part NameCheck PointRemedy At operation or during printingA message is displayed on the LED and STM3 during printing.Ink Cartridge 1. Look at the remaining ink indication of the STM3 to check the amount of the ink remaining in the Ink Cartridge.1. Prepare a new Ink Cartridge. Table 3-8. Troubleshooting of Ink Out Error Occurrence TimingPhenomenon DetailFaulty Part/Part NameCheck PointRemedy During printing After the Carriage has detected the HP, an error is displayed on the LED and STM3.Ink Cartridge 1. Look at the remaining ink indication of the STM3 to check whether the ink remains in the Ink Cartridge.1. Replace the Ink Cartridge with a new one.
WorkForce 1100/Epson Stylus Office T1110/B1100/T1100/Epson ME Office 1100 Revision C Troubleshooting Overview 39 Confidential Table 3-9. Troubleshooting of No Ink Cartridge/CSIC Error Occurrence TimingPhenomenon DetailFaulty Part/ Part NameCheck PointRemedy At power-on After the Carriage has detected the HP, an error is displayed on the LED and STM3.Ink Cartridge 1. Check that the Ink Cartridge is installed correctly. 1. Install the Ink Cartridge correctly. 2. Check that the tab of the Ink Cartridge is not broken. 2. Replace the Ink Cartridge with a new one. 3. Check that the Memory Chip is not disconnected or not damaged.3. Replace the Ink Cartridge with a new one. Tab Memory ChipMemory Chip
WorkForce 1100/Epson Stylus Office T1110/B1100/T1100/Epson ME Office 1100 Revision C Troubleshooting Overview 40 Confidential Note*: Taking the ink evaporation amount into consideration, the threshold value of the Protection Counter A for the Maintenance Request varies from 12,300 to 14,250 accordingly until 260 days pass from the day the printer receives the first TI from the printer driver (the printer is initially used). The value after 260 days is 14,250. At power-on After the Carriage has detected the HP, an error is displayed on the LED and STM3.CSIC FFC 1. Check that the CSIC FFC is connected to the CSIC Board connector and Main Board connector CN22.1. Connect the CSIC FFC to the CSIC Board connector and Main Board connector CN22. 2. Check the CSIC FFC for damage. 2. Replace the CSIC FFC with a new one. CSIC Board 1. Check the CSIC Board for damage. 1. Replace the CSIC Assy with a new one. Table 3-10. Troubleshooting of Maintenance Request Occurrence TimingPhenomenon DetailFaulty Part/ Part NameCheck PointRemedy At power-on At power-on, the printer does not operate at all.Waste Ink Pads 1. Using the Adjustment Program, check if the values of the Protection Counter A and B have exceeded the values shown below. • Protection Counter A *: 12,300 14,250 • Protection Counter B: 8,9001. Replace the Waste Ink Pads and reset the Protection Counter A and B value with the Adjustment Program. Table 3-9. Troubleshooting of No Ink Cartridge/CSIC Error Occurrence TimingPhenomenon DetailFaulty Part/ Part NameCheck PointRemedy CN22CSIC Board connector CSIC FFC CSIC Board