Epson EPL N3000DTS User Manual

							288TroubleshootingSelect the icon for your printer, and then click Properties on 
the File menu.
 
						

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2. Click the Details tab.
 
						

							290TroubleshootingIf EPUSBX: (EPSON EPL-N3000) is displayed in the “Print to 
the following port list”, then the USB printer device driver 
and printer software are installed correctly. If the correct port 
is not displayed, proceed to the next step.
3. Right-click the My Computer icon on your desktop, and then 
click Properties.
4. Click the Device Manager tab.
 
						

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If your drivers are correctly installed, EPSON USB Printer 
Devices should appear on the Device Manager menu.
 
						

							292TroubleshootingIf EPSON USB Printer Devices does not appear on the Device 
Manager menu, click the plus(+) sign beside Other devices to 
view the installed devices.
If USB Printer or EPSON EPL-N3000 appears under Other 
devices, the printer software is not installed correctly. Proceed 
to step 5.
If neither USB Printer nor EPSON EPL-N3000 appears under 
Other devices, click Refresh or unplug the USB cable from the 
printer, then plug it into the printer again. Once you’ve 
confirmed that these items appear, proceed to step5.
 
						

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5. Under Other devices, select USB Printer or EPSON 
EPL-N3000 and click Remove. Then click OK.
When the following dialog box appears, click OK, and then 
click OK to close the System Properties dialog box.
6. Uninstall the printer software as explained in “Uninstalling 
the Printer Software” on page 83. Then turn the printer off, 
restart your computer, and reinstall the printer software as 
described in the Setup Guide.
 
						

							294Troubleshooting
Status and Error Messages
This section contains a list of messages shown on the LCD panel, 
giving a brief description of each message and suggestions for 
correcting the problem.
Note that not every message shown on the LCD panel indicates 
a problem. When the   mark is displayed at the left of the warning 
message, multiple warnings occur. To confirm all warnings that 
occur, press the   Down button to display the Status menu, then 
press the   Enter button.
Cancel All Print Job
The printer is canceling all print jobs in the printer memory, 
including jobs the printer is currently receiving or printing. This 
message appears when the   Cancel Job button has been pressed 
down for more than 2 seconds.
Cancel Print Job
The printer is canceling the current print job. This message 
appears when the   Cancel Job button has been pressed and 
released within 2 seconds.
Can’t Print
The print data is deleted because it is incorrect.
Make sure that the appropriate paper size is set and a printer 
driver for EPSON EPL-N3000 is used.
 
						

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Can’t Print Duplex
The printer has encountered problems during duplex printing. 
Make sure you are using an appropriate type and size of paper 
for the Duplex Print Unit. The problem could also be a result of 
incorrect settings for the paper source you are using. Pressing the 
N Start/Stop button will print the rest of the print job on only one 
side of the paper. Press the + Cancel Job button to cancel the print 
job.
Cart Near Expiry
The life of the imaging cartridge is near its end. You need to 
prepare a new imaging cartridge.
Check Duplex P-Size
The paper size loaded in the printer is not appropriate for the 
optional Duplex Unit. Load correct paper size and press the N 
Start/Stop button to resume printing.
Check Paper Size
The paper size setting is different from the size of paper loaded 
in the printer. Check to see if the correct size of paper is loaded in 
the specified paper source.
To clear this error, select Clear Warning from the control panel’s 
Reset menu. See “How to access the control panel menus” on page 
339 for instructions.
Check Paper Type
The media loaded in the printer does not match the paper type 
setting in the printer driver. Media that matches only the paper 
size setting will be used for printing.
To clear this error, select Clear Warning from the control panel’s 
Reset menu. See “How to access the control panel menus” on page 
339 for instructions.
 
						

							296Troubleshooting
Collate Disabled
Printing by specifying the number of copies is no longer possible 
due to a lack of memory (RAM) or free disk space on the optional 
Hard Disk Drive. If this error occurs, print only one copy at a time.
To clear this error, select Clear Warning from the control panel’s 
Reset menu. For instruction about accessing the control panel 
menus, see “How to access the control panel menus” on page 339.
Cooling Down
The printer lowers its temperature to optimize for the fixing toner. 
Wait for a moment for Ready to appear in the LCD panel.
DM Error 001
The Duplex Unit has become separated from the printer. Turn the 
printer off, reinstall the Duplex Unit and turn the printer on again.
Duplex Mem Overflow
There is not enough memory for duplex printing. The printer 
prints only on the front and ejects the paper. To clear this error, 
follow the instructions below.
If Off is selected as the Auto Cont setting on the control panel’s 
Setup menu, press the N Start/Stop button to print on the back 
of the next sheet, or press the   Cancel Job button to cancel the 
print job.
If On is selected as the Auto Cont setting on the control panel’s 
Setup menu, printing continues automatically after a certain 
period of time.
Face-down Full
The output paper at the face-down tray is full. Remove the paper 
that has been output and press the N Start/Stop button. Printing 
resumes.
 
						

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Face-up Path Selected
Even though 2-sided printing has started or the Stacker is set as 
the output tray in the printer driver, the paper path lever is set to 
the face-up position. Set the paper path lever to the face-down 
position, or press the N Start/Stop button or the   Cancel Job 
button.
Form Data Canceled
Unable to store form overlay data on the printer’s optional Hard 
Disk Drive. Either the drive is full, or the maximum number of 
form overlay files has been reached. Delete any form overlay files 
you no longer need, then try storing the new overlay again.
To clear this error, select Clear Warning from the control panel’s 
Reset menu. For instruction about accessing the control panel 
menus, see “How to access the control panel menus” on page 339.
Form Feed
The printer is ejecting paper due to a user request. This message 
appears when pressing the N Start/Stop button once to make the 
printer offline, and then holding down the N Start/Stop button 
for more than 2 seconds in order not to receive form feed 
command.
Formatting HDD
The HDD is being formatted.
Hard Disk Full
The optional Hard Disk Drive is full and you cannot save any 
data. Delete the unnecessary data from the Hard Disk Drive. To 
clear this error, select Clear Warning from the control panel’s 
Reset menu. For instruction about accessing the control panel 
menus, see “How to access the control panel menus” on page 339.