Epson EPL N3000DTS User Manual
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308Troubleshooting Customer support will be able to help you much more quickly if you give them the following information: ❏Product serial number (The serial number label is usually on the back of the product.) ❏Product model ❏Product software version (Click About, Version Info, or similar button in the product software.) ❏Brand and model of your computer ❏Your computer operating system name and version ❏Names and versions of the software applications you normally use with your product For users in Latin America Electronic support services are available 24 hours a day at the following web sites: To speak with a customer support representative, call one of the numbers below: Service Access World Wide Web From the Internet, you can reach Epson’s Latin American web site at http://www.latin.epson.com In Brazil, you can reach Epson at http://www.epson.com.br Country Telephone number Argentina (54 11) 4346-0300
Troubleshooting309 9 9 9 9 9 9 9 9 9 9 9 9 For users in Australia Epson Australia wishes to provide you with a high level of c u s t o m e r s e r v i c e . I n a d d i t i o n t o y o u r p r o d u c t d o c u m e n t a t i o n , w e provide the following sources for obtaining information: Your Dealer Don’t forget that your dealer can often help identify and resolve problems. The dealer should always be the first call for advise on problems; they can often solve problems quickly and easily as well as give advise on the next step to take. Internet URL http://www.epson.com.au Access the Epson Australia World Wide Web pages. Worth taking your modem here for the occasional surf! The site provides a download area for drivers, Epson contact points, new product information and technical support (e-mail). Brazil (55 11) 4196-6350 Chile (562) 230-9500 Colombia (571) 523-5000 Costa Rica (506) 210-9555, (1-800) 377-6627 México México, D.F. Resto del país(5255) 5328-4008, 01-800-50-607-00 Perú (511) 224-2336 Venezuela (58-212) 240-1111 Country Telephone number
310Troubleshooting Epson Faxback Service Epson Faxback service will fax you the latest specifications for most Epson products offered in Australia. Phone (02) 9903 9075 and the system will guide you through a number of choices before faxing the information to your fax machine. Epson Helpdesk Epson Helpdesk is provided as a final backup to make sure our clients have access to advise. Operators on the Helpdesk can aid you in installing, configuring and operating your Epson product. Our Pre-sales Helpdesk staff can provide literature on new Epson products and advise where the nearest dealer or service agent is located. Many types of queries are answered here. The Helpdesk numbers are: We encourage you to have all the relevant information on hand when you ring. The more information you prepare, the faster we can help solve the problem. This information includes your Epson product documentation, type of computer, operating system, application programs, and any information you feel is required. For users in Singapore Sources of information, support, and services available from Epson Singapore are: World Wide Web (http://www.epson.com.sg) Information on product specifications, drivers for download, Frequently Asked Questions (FAQ), Sales Enquiries, and Technical Support via e-mail are available.Phone: 1300 361 054 Fax: (02) 9903 9189
Troubleshooting311 9 9 9 9 9 9 9 9 9 9 9 9 Epson HelpDesk (Phone: (65) 6586 3111) Our HelpDesk team can help you with the following over the phone: ❏Sales enquiries and product information ❏Product usage questions or problem ❏Enquiries on repair service and warranty For users in Thailand Contact for information, support, and services are: World Wide Web (http://www.epson.co.th) Information on product specifications, drivers for download, Frequently Asked Questions (FAQ), and e-mail are available. Epson Hotline (Phone: (66)2-670-0333) Our Hotline team can help you with the following over the phone: ❏Sales enquiries and product information ❏Product usage questions or problem ❏Enquiries on repair service and warranty For users in Indonesia Contacts for information, support, and services are: World Wide Web (http://www.epson.co.id) ❏Information on product specifications, drivers for download
312Troubleshooting ❏Frequently Asked Questions (FAQ), Sales Enquiries, questions through e-mail Epson Hotline ❏Sales enquiries and product information ❏Technical support Phone (62) 21-572 4350 Fax (62) 21-572 4357
Troubleshooting313 9 9 9 9 9 9 9 9 9 9 9 9 Epson Service Center For users in Hong Kong To obtain technical support as well as other after-sales services, users are welcome to contact Epson Hong Kong Limited. Internet Home Page Epson Hong Kong has established a local home page in both Chinese and English on the Internet to provide users with the following information: Jakarta Mangga Dua Mall 3rd floor No 3A/B Jl. Arteri Mangga Dua, Jakarta Phone/Fax: (62) 21-62301104 Bandung Lippo Center 8th floor Jl. Gatot Subroto No.2 Bandung Phone/Fax: (62) 22-7303766 Surabaya Gd. Bumi Mandiri 7th floor Jl. Jend. Basuki Rachmat No. 129-137 Surabaya Phone/Fax: (62) 31-5479541 Yogyakarta Hotel Natour Garuda Jl. Malioboro No. 60 Yogyakarta Phone: (62) 274-565478 Medan Wisma HSBC 4th floor Jl. Diponegoro No. 11 Medan Phone/Fax: (62) 61-4516173
314Troubleshooting ❏Product information ❏Answers to Frequently Asked Questions (FAQs) ❏Latest versions of Epson product drivers Users can access our World Wide Web home page at: http://www.epson.com.hk Electronic Bulletin Board System An electronic bulletin board system (BBS) is also available to obtain product information and the latest versions of product drivers. You can log on to the following number for the BBS service: Technical Support Hotline You can also contact our technical staff at the following telephone and fax numbers: For users in Malaysia Contacts for information, support, and services are: World Wide Web (http://www.epson.com.my) ❏Information on product specifications, drivers for download BBS: (852) 2827-4244 Phone: (852) 2585-4399 Fax: (852) 2827-4383
Troubleshooting315 9 9 9 9 9 9 9 9 9 9 9 9 ❏Frequently Asked Questions (FAQ), Sales Enquiries, questions through e-mail Epson Trading (M) Sdn. Bhd. Head Office. Epson Helpdesk ❏Sales enquiries and product information (Infoline) ❏Enquiries on repair services & warranty, product usage and technical support (Techline) For users in India Contacts for information, support, and services are: World Wide Web (http://www.epson.co.in) Information on product specifications, drivers for download, and products enquiry are available. Phone: 603-56288288 Fax: 603-56288388/399 Phone: 603-56288222 Phone: 603-56288333
316Troubleshooting Epson India Head Office - Bangalore: Epson India Regional Offices: Toll Free Telephone Support To learn more about Epson products or to avail service support, please call 1600 440011. This is a toll-free number and can be accessed (9 A.M to 9 P.M) anywhere in the country. Phone: 5321266 (14 Lines) Fax: 5581439/5321095 Mumbai Phone: 28261516-17 Fax: 28257287 Delhi Phone: 26447201/02/03/04/07/09 Fax: 26447205 Chennai Phone: 28203940/41 -- 8218658/59 Fax: 28272463 Kolkata Phone: 22831589/90 Fax: 22831591 Hyderabad Phone: 55331738/39 Fax: 55328633 Cochin Phone: 2357638/2356652 Fax: 2357950 Pune Phone: 4335460/90 Ext 214 Fax: 4330881 Ahmedabad Phone: 6407176/77 Fax: 6407347
Troubleshooting317 9 9 9 9 9 9 9 9 9 9 9 9 For users in the Philippines To obtain technical support as well as other after sales services, users are welcome to contact the Epson Philippines Corporation at the telephone and fax numbers and e-mail address below: World Wide Web (http://www.epson.com.ph) Information on product specifications, drivers for download, Frequently Asked Questions (FAQ), and E-mail Enquiries are available. Epson Helpdesk (Phone: (63) 2-813-6567) Our Hotline team can help you with the following over the phone: ❏Sales enquiries and product information ❏Product usage questions or problems ❏Enquiries on repair service and warranty Phone: (63) 2-813-6567 Fax: (63) 2-813-6545 E-mail: [email protected]