HP Business InkJet 3000 User Manual
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Copyright Information © 2005 Copyright Hewlett-Packard Development Company, L.P. Edition 1, 2/2005 Reproduction, adaptation or translation without prior written permission is prohibited, except as allowed under the copyright laws. The information contained herein is subject to change without notice. The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty. HP shall not be liable for technical or editorial errors or omissions contained herein.Trademark Credits Microsoft ®, Windows®, Windows NT®, and MS-DOS® are U.S. registered trademarks of Microsoft Corporation. UNIX ® is a registered trademark of the Open Group. Novell ® and NetWare® are registered trademarks of Novell Corporation. Pentium ® is a registered trademark of Intel Corporation. Adobe ® and Acrobat® are registered trademarks of Adobe Systems Incorporate.Safety Information Always follow basic safety precautions when using this product to reduce risk of injury from fire or electric shock. 1Read and understand all instructions in the documentation that comes with the printer. 2Use only a grounded electrical outlet when connecting this product to a power source. If you do not know whether the outlet is grounded, check with a qualified electrician. 3Observe all warnings and instructions marked on the product. 4Unplug this product from wall outlets before cleaning. 5Do not install or use this product near water, or when you are wet. 6Install the product securely on a stable surface. 7Install the product in a protected location where no one can step on or trip over the line cord, and the line cord cannot be damaged. 8If the product does not operate normally, see Maintaining and troubleshooting. 9There are no user-serviceable parts inside. Refer servicing to qualified service personnel.
ENWW3 Contents 1 Getting started Finding other resources for the product . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6 Understanding the printer parts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8 2 Installing accessories Installing tray 2 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11 Installing the auto-duplex unit . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12 Installing the HP Jetdirect print server . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13 To install the HP Jetdirect print server . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13 To verify that the print server has been installed correctly . . . . . . . . . . . . . . . . . . . . . 13 To obtain more information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14 Installing memory modules . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15 To install a DIMM . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15 To verify that the DIMM is installed correctly . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16 Enabling accessories in the printer driver . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17 3 Using the printer Selecting print media . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18 Tips for selecting and using print media . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18 Understanding specifications for supported media . . . . . . . . . . . . . . . . . . . . . . . . . . . 19 Setting minimum margins . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22 Loading media . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23 Changing print settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25 Canceling a print job . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25 Printing with the front or rear manual feed slot . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26 Printing on both sides (duplexing) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27 Guidelines for printing on both sides of a page . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27 To perform duplexing (Windows) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28 To perform automatic duplexing (Mac OS) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28 Printing on special and custom-size media . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29 4 Configuring and managing the printer Managing the printer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30 Overview of printer management tasks . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30 Monitor the printer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31 Configure network options . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33 Overview of printer management tools . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33 Understanding and printing the configuration page . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38 Upgrading the firmware in the printer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39 Configuring the printer (Windows) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40 Direct connection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40 Network connection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42 Configuring the printer (Mac OS) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 44 Uninstalling the printer software . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 46
4 ENWW 5 Control panel Understanding control-panel messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47 Types of control-panel messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47 Control-panel messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 48 Understanding control-panel menus . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 50 Information menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 50 Paper Handling menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 51 Configure Device menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 53 Printing menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 54 Maintenance menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 55 Changing networking parameters from the control panel . . . . . . . . . . . . . . . . . . . . . . . . . 56 EIO menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 56 Disabling network protocols (optional) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 58 Resetting the HP Jetdirect print server . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 59 Printing control-panel menu map . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 59 Changing printer settings from the control panel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 59 6 Maintaining and troubleshooting Replacing the ink cartridges . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 60 Maintaining the printheads . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 61 Calibrating the color . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 66 Calibrating the linefeed . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 66 Troubleshooting tips and resources . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 67 General troubleshooting tips . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 67 Resetting the control panel language. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 68 Resolving printing problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 68 Printer shuts down unexpectedly . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 68 All printer lights are blinking . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 68 Printer is not responding (nothing prints) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 68 Printer does not accept printhead . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 69 Printer takes a long time to print . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 70 Blank page printed . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 70 Placement of the text or graphics is wrong . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 70 Poor print quality and unexpected printouts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 71 Meaningless characters print. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 72 Ink is smearing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 72 Ink is not filling the text or graphics completely . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 73 Output is faded or dull colored . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 74 Colors are printing as black and white . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 74 Wrong colors are printing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 74 Printout shows bleeding colors . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 74 Colors do not line up properly . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 75 Lines or dots are missing from text or graphics . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 75 Resolving paper-feed problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 76 Tray cannot be inserted . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 76 Media is not supported for the printer or tray . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 76 Media is not picked up from tray 1 or tray 2. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 76 Media is not coming out correctly . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 76 Pages are skewing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 76 Resolving printer management problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 77 Embedded Web server (EWS) cannot be opened. . . . . . . . . . . . . . . . . . . . . . . . . . . . 77 Troubleshooting installation issues . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 78 Problems printing alignment page . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 78 Problems installing software . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 78 Problems connecting to a network . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 79 Clearing jams . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 80
ENWW5 A HP supplies and accessories Ordering printing supplies online . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 82 Accessories . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 83 Supplies . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 84 Ink supplies . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 84 HP Media . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 84 B Support and warranty Obtaining electronic support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 87 Obtaining HP telephone support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 87 Before you call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 87 Telephone support numbers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 88 Hewlett-Packard limited warranty statement . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 92 C Printer specifications Printer specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 96 D Regulatory information FCC statement . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 101 EMI statement (Korea) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 101 VCCI statement (Japan). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 102 Regulatory model number . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 102 Power cord statement . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 102 LED classification . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 102 Declaration of conformity . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 103 Environmental sustainability program . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 104 Reduction and elimination . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 104 Power consumption . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 104 Hazardous materials . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 105 Recycling . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 105 Material safety data sheets . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 105 End-of-life returns . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 105 Index . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 106
6 1 - Getting startedENWW 1 Getting started Thank you for buying the printer. This guide provides details about how to use the printer and to resolve printer and printing problems. Finding other resources for the product You can obtain product information and further troubleshooting resources that are not included in this guide from the following resources: ResourceDescriptionLocation Setup poster Provides illustrated setup information. A printed version of this document is provided with the printer. Also, an electronic version is available as an Adobe ® Acrobat® Portable Document Format (PDF) file on the Starter CD. Getting started guideProvides instructions for setting up the printer and information about the warranty and safety issues. Included as a printed guide in the box with the printer. Readme file and release notesProvide late-breaking information and troubleshooting tips.Included on the Starter CD. Embedded Web server (network connection)Allows you to view status information, change settings, and manage the printer from any computer on the network. See Embedded Web server (EWS).Available through any standard Web browser. Toolbox (Microsoft ® Windows®)Provides information about printhead health. See Toolbox (Windows) for more information.Available if you choose an installation option that includes the Toolbox. Printer-driver onscreen Help (Windows)Provides an explanation of the features in the printer driver. Available from the printer driver. HP Instant SupportHelps you quickly identify, diagnose, and resolve printing problems. See HP Instant Support for more information.Available through any standard Web browser or through the Toolbox (Windows). HP Jetdirect Administrator’s Guide Provides information for configuring and troubleshooting the HP Jetdirect print server that is installed in the printer.Included on the Starter CD. Control-panel Provides status, error, and warning information about printer operation.See Control panel. Configuration pageProvides information about the printer hardware (such as the firmware version and model number), printer settings, and accessories that are installed (such as memory and trays). If the printer is connected to a network, an additional network configuration page is available. See Understanding and printing the configuration page.
ENWWFinding other resources for the product 7 System tests and printouts (such the demo page printout and paper-path test)Provides information to help diagnose problems in the print mechanism and paper path. zDemo page printout zPaper-path testSee Administer the printer. HP websites Provides the latest printer software, product and support information.http://www.hp.com/support/ businessinkjet2800 http://www.hp.com HP telephone supportLists information to contact HP. During the warranty period, this support is often free of charge.See Telephone support numbers . ResourceDescriptionLocation
8 1 - Getting startedENWW Understanding the printer parts Front view 1Control panel 2Printhead cover 3Ink cartridge cover 4Printhead latch 5Printheads 6Ink cartridges 7Front manual feed slot 8Tray 1 9Stack indicator 10Guides 11Output tray 12Tray 2 13Tray extension lock 14Tray 2 Cover 7 123 6 11 12 98 4 10 13 14 5 13