HP Business InkJet 3000 User Manual

							ENWWUpgrading the firmware in the printer     3 9     
To print a configuration page
zControl panel
1Ensure the printer is turned on.
2Press   (Select button) on the control panel.
3Ensure INFORMATION MENU is highlighted, and then press   (Select button).
4Press   (Down Arrow button) until the option to print configuration page is highlighted, 
and then press   (Select button).
5Press   (Down Arrow button) until the option to print configuration page is highlighted, 
and then press   (Select button) to print.
zToolbox (Windows)
On the Printer Status tab, click Ink Cartridge Information, and then click Print.
Upgrading the firmware in the printer
HP provides firmware upgrades for products. These upgrades provide additional or improved 
functionality. When a firmware upgrade for the printer is available, a notification message 
appears on the HP Instant Support homepage. You can open the download site from the 
homepage. You can also obtain information about available upgrades at http://www.hp.com/
support/businessinkjet2800.
Use the methods in the following sections to upgrade the firmware. See the readme file 
associated with the firmware upgrade for details.
You do not need to keep the firmware upgrade file after you have performed the upgrade.
CAUTIONDo not cancel the firmware upgrade after you have started it. Canceling the process can 
damage the firmware in the printer.
To upgrade the firmware by using the MS-DOS prompt (Windows only)
NoteTo upgrade the firmware using this procedure, the printer must be connected directly to the 
computer using a parallel cable.
1Download the firmware upgrade file from the HP website and store it on the hard disk of 
your computer.
2Open an MS-DOS command window.
3Type copy /b path\filename portname at the command prompt.
path is the location of the firmware upgrade file
filename is the name of the firmware upgrade file that you downloaded from the 
website
portname is the appropriate printer port (for example, LPT1)
4Press Enter. The firmware upgrade file is copied onto the printer, replacing the old 
firmware file.
 
						

							40    4 - Configuring and managing the printerENWW
Configuring the printer (Windows)
You can connect the printer directly to a computer, or you can share the printer among other 
users on a network. 
NoteYou must have administrator privileges to install a printer driver in Windows 2000 or 
Windows XP.
Direct connection 
You can connect the printer directly to your computer using a USB cable or an IEEE 
1284-compliant bidirectional parallel cable.
NoteWindows NT 4.0 does not support USB.
Do not connect a USB and a parallel cable to printer at the same time.
If you install the printer software and connect a printer to a computer running Windows, you can 
connect additional printers to the same computer with USB cables without reinstalling the 
printing software.
Installing printer software and sharing the printer
When setting up the printer, HP recommends that you connect the printer after installing the 
software because the installation program is designed to provide you with the easiest setup 
experience. 
However, if you have connected the cable first, see To connect the printer before the installing 
software.
To install the software before connecting the printer (recommended)
It is recommended to install the Toolbox, which provides status and maintenance information 
about your printer, and online help tools for solving printer problems. If you do not install the 
Toolbox, you will not see printer error messages on your computer screen and will not have 
access to the myPrintMileage website. See Toolbox (Windows) for more information.
1Close any running applications. 
2Insert the Starter CD into the CD drive. The CD menu runs automatically.
If the CD menu does not start automatically, click Start, and then click Run. Browse to the 
CD-ROM drive for the computer, click Autorun.exe, and then click Open. In the Run 
dialog box, click OK.
3On the CD menu, click Install Printer Driver.
4Follow the instructions on the screen to complete the installation.
5When prompted, connect the USB or parallel cable to the computer and the printer. 
The Found New Hardware wizard appears on the computer screen and the printer icon is 
created in the Printers folder.
NoteYou can also share the printer with other computers using a simple form of networking known 
as locally shared networking. See To share the printer on a locally shared network. 
 
						

							ENWWConfiguring the printer (Windows)     41    
To connect the printer before the installing software
If you connected the printer to the computer before installing the printer software, the Found 
New Hardware wizard appeared on the computer screen.
NoteIf you have turned on the printer, do not turn off the printer or unplug the cable from the printer 
while the installation program is running. If you do so, the installation program will not finish.
1In the Found New Hardware dialog box that provides the option for selecting a method to 
locate the driver, select the advanced option and click Next.
NoteDo not allow the Found New Hardware wizard to perform an automatic search for the driver.
2Select the check box for specifying the driver location, and ensure that the other check 
boxes are clear.
3Insert the Starter CD into the CD-ROM drive.
If the CD menu appears, close the CD menu.
4Browse to locate the root directory on the Starter CD (for example, D), and then click OK.
5Click Next, and then follow the instructions on the screen.
6Click Finish to close the Found New Hardware wizard. 
The wizard automatically starts the installation program (this might take a short while). 
For Windows 98 and Windows Me, you must complete the installation program at this 
point if you wish to install a non-English driver.
7Complete the installation process. 
NoteThe setup program provides options to install non-driver components such as the Toolbox, 
which you are recommended to install. For instructions about installing these components, 
see To install the software before connecting the printer (recommended).
You can also share the printer with other computers using a simple form of networking known 
as locally shared networking. See To share the printer on a locally shared network. 
To share the printer on a locally shared network
In a locally shared network, the printer is connected directly to the USB or parallel connector of 
a selected computer (known as the server) and is shared by other computers (clients). 
NoteWhen sharing a directly connected printer, use the computer with the newest operating system 
as the server. For example, if you have a computer running Windows 2000 and another 
computer running an older version of Windows, use the computer running Windows 2000 as 
the server. 
Use this configuration only in small groups or when usage is low. The computer that is 
connected to the printer is slowed down when many users print to the printer. 
1From the Windows desktop, click Start, point to Settings, and then click Printers or 
Printers and Faxes.
2Right-click the printer icon, click Properties, and then click the Sharing tab.
3Click the option to share the printer, and give the printer a share name.
4If you are sharing the printer with client computers that use other versions of Windows, 
you can click Additional Drivers to install their drivers as a convenience to them. 
This optional step requires you to have the Starter CD in your CD drive.
 
						

							42    4 - Configuring and managing the printerENWW
Network connection
If the printer has network capability, the printer can be shared in a network environment by 
connecting it directly to the network. This type of connection offers the ability to manage the 
printer using the embedded Web server from any computer on the network.
Installing printer software and sharing the printer
Choose the installation option for the type of network you have:
zClient/server network: If your network has a computer acting as a dedicated print server, 
install the printer software on the server (To install the software on a network), and then 
install the printer software on the client computers (To install the printing software on client 
computers).
zPeer-to-peer network: If you have a peer-to-peer network (a network without a dedicated 
print server), install the software on the computers that will be using the printer (To install 
the software on a network).
In addition, you can connect to a network printer in both types of networks using the 
Add Printer wizard in Windows (To install the printer driver using Add Printer).
To install the software on a network
Use the following steps to install the printer software in the following networking scenarios:
zYour network has a computer acting as a dedicated print server
zYou have a peer-to-peer network (a network without a dedicated print ser ver)
1Connect the printer to the network.
2Close any programs that are open.
3Insert the Starter CD into the CD-ROM drive. The CD menu starts automatically.
If the CD menu does not start automatically, click Start, and then click Run. Browse to the 
CD-ROM drive for the computer, click Autorun.exe, and then click Open. In the Run 
dialog box, click OK.
4Click Install Printer Driver and follow the instructions on the screen to complete the 
installation. 
NoteIf you are installing the software on a dedicated print server, select the option to share the 
printer when prompted, and then select to install printer drivers for Windows clients. 
The installation program installs the driver for the server and copies the client drivers to a 
location on the server for users (clients). 
To share the printer with Windows client computers, see To install the printing software on 
client computers.
 
						

							ENWWConfiguring the printer (Windows)     43    
To install the printing software on client computers
After the printer drivers have been installed on the computer that is acting as the print server, 
the printing functionality can be shared. Individual Windows users who want to use the 
network printer must install the software on their computers (clients). 
A client computer can connect to the printer in the following ways:
zIn the Printers folder, double-click the Add Printer icon and follow the instructions for a 
network installation. (See To install the printer driver using Add Printer.)
zOn the network, browse to the printer and drag it to your Printers folder. 
zAdd the printer and install the software from the INF file on your network.
On the Starter CD, the INF files are stored in folders that use the following format: 
:\Setup\Drivers\\\. 
For example, if your CD drive letter is D, then D:\Setup\Drivers\PCL6\Win2k_XP\English 
would contain the English PCL 6 INF file for Windows 2000 and Windows XP.
To install the printer driver using Add Printer
1From the Windows desktop, click Start, point to Settings, and then click Printers.
Or, click Start, click Control Panel, and then click Printers and Faxes.
2Double-click Add Printer, and then click Next.
3Select Network Printer or Network Printer Server.
4Click Next.
5Do one of the following:
 Type in the network path or queue name of the shared printer and click Next. 
ClickHave Disk when prompted to select the printer model.
Click Next, and then locate the printer in the Shared printers list.
6Click Next, and then follow the instructions on the screen to complete the installation.
 
						

							44    4 - Configuring and managing the printerENWW
Configuring the printer (Mac OS)
You can use the printer with a single Macintosh computer using a USB cable, or you can 
share the printer among other users on a network. 
To install the software for network or direct connection
1Connect the printer to the computer with the USB cable or to the network with a 
network cable.
2Insert the Starter CD into the CD-ROM drive.
3Click Install Driver and follow the instructions on the screen for your connection type.
4Complete the installation:
aOpen the Print Center, which is located in the Applications\Utilities folder.
bClick Add Printer.
cFor a direct connection, select USB from the menu.
-Or-
For a network connection on an IP network, on the pop-up menu, select IP Printing, 
and then type the IP address for the printer, or select Rendezvous.
dSelect the printer from the printer list, and then click Add. A mark appears beside the 
printer name, indicating that this printer is now the default printer.
eClose the Print Center.
5If necessary, share the printer with other Macintosh computer users.
Direct connection
Share the printer with the other Macintosh computer users. See To share the printer on 
a locally shared network for more information.
Network connection
Individual Macintosh computer users who want to use the network printer must install 
the printer software on their computers.
To share the printer on a locally shared network
When you connect the printer directly, you can still share the printer with other computers 
using a simple form of networking known as locally shared networking. Use this configuration 
only in small groups or when usage is low. The computer that is connected to the printer is 
slowed down when many users print to the printer. 
Basic requirements for sharing in a Macintosh environment include the following items:
zThe Macintosh computers must be communicating on the network using TCP/IP, and the 
Macintosh computers must have IP addresses. (AppleTalk is not suppor ted.)
zThe printer that is being shared must be connected to a built-in USB por t on the host 
Macintosh computer.
zBoth the host Macintosh computer and the client Macintosh computers that are using the 
shared printer must have printer-sharing software installed and the printer driver or PPD 
for the printer that is installed. (You can run the installation program to install the printer 
sharing software and associated Help files.)
zThe client Macintosh computers should have the appropriate HP printer drivers installed.
zThe client Macintosh computers must be PowerMac computers.
For more information about USB printer sharing, see the support information that is available 
on the Apple website (http://www.apple.com) or the Mac Help on the computer.
 
						

							ENWWConfiguring the printer (Mac OS)     4 5     
To share among computers with the same operating system
Use the following steps to share the printer among Macintosh computers with the same 
operating system:
1Turn on printer sharing on the computer that is connected to the printer (the host).
Mac OS X (10.2.x and later): Open System Preferences, click Sharing, 
clickServices, and then select the Printer Sharing check box.
2To print from the other Macintosh computers (the clients) on the network, preselect the 
printer in USB Printer Sharing (Mac OS 9, version 9.1 and later) or Sharing (Mac OS X, 
version 10.2.x and later). Then, choose the neighborhood where the printer is shared and 
select the printer.
3To print from the other Macintosh computers (the clients) on the network, preselect the 
printer in Sharing. Then, choose the neighborhood where the printer is shared and select 
the printer.
To share among computers with different operating systems
Use the following steps to share with Mac OS 9 (9.1 and later) computers when the host 
computer is running the Mac OS X (10.1.5 and later).
NotePrinters connected using USB cables can only be shared between the Mac OS 9 (9.1 and 
later) and the Mac OS X (10.1.5 and later) through the Classic environment in the Mac OS X.
1On the Mac OS X (10.1.5 and later) host computer, open System Preferences, 
make sure that printer sharing is off, and then quit System Preferences.
2Locate the Mac OS 9 (9.1 and later) System Folder, open Control Panel, and then 
openUSB Printer Sharing. (If the Classic environment is not already running, it starts.)
3Click the Start/Stop tab, and then click Start.
4When USB Printer Sharing On appears, click the My Printers tab.
5Select the check box next to the device that you want to share.
6Close the control panel.
 
						

							46    4 - Configuring and managing the printerENWW
Uninstalling the printer software
To uninstall the software for Windows computers
If you are using Windows 2000 or Windows XP, you must have administrator privileges to 
uninstall the printer software.
1From the Windows desktop, click Start, point to Programs, followed by the printer name, 
and then click the uninstall option.
2Follow the onscreen instructions to remove the software.
Alternatively, do the following.
1If the computer is connected directly to the computer using a USB or parallel cable, 
disconnect the printer.
2Close any running applications.
3From the Start menu, open the Control Panel.
4Double-click Add/Remove Programs.
5Select the printing software that you wish to remove.
6Click the button for adding or removing software.
7Follow the onscreen instructions to remove the software. 
NoteIf the uninstallation process fails, restart the computer and complete the steps above to 
uninstall the software.
If the software was not successfully installed or the uninstaller could not be found, complete 
the following steps to run the scrubber utility. (The scrubber utility is not available for computers 
running Windows NT 4.0.)
8Disconnect the printer from the computer.
9On the computer, restart Windows.
10Insert the Starter CD in the CD drive. If the CD menu appears, exit the CD menu.
11Locate the scrubber utility on the Starter CD and run the utility.
 For Windows 98 and Windows Me, use the scrub9x.exe file located in the 
Utils\Scrubber\Win9x_Me folder. 
 For Windows 2000 and Windows XP, use the scrub2k.exe file located in the 
Utils\Scrubber\Win2k_XP folder. 
To uninstall the software for Macintosh computers
1If the computer is connected directly to the computer using a USB cable, 
disconnect the printer.
2Delete the printer queue from the Printer Center.
 
						

							ENWWUnderstanding control-panel messages     47    
5
Control panel
The control panel allows you to change printer settings, view printer status and printer 
messages, and diagnose printer problems. Additional menu items can appear in the 
control panel, depending on the options installed in the printer.
Understanding control-panel messages
This section briefly explains some of the messages that may appear on the control-panel 
display. Follow instructions on the display or the computer screen to resolve the messages, or 
turn off the printer and turn it on again. If the message persists, see Finding other resources 
for the product.
Types of control-panel messages
The following types of messages may appear on the control-panel display when the printer is 
turned on.
zStatus messages
Reflect the current state of the printer and require no action from users. For example, 
PROCESSING JOB, CANCELING JOB, or READY.
zWarning messages
Describe events that require attention but do not prevent the printing. For example, 
INK LOW IN BLACK CARTRIDGE.
zError messages
Describe events that require action, such as loading media or clearing a media jam.
If an error code is displayed, turn off the printer and turn it on again. If the message 
persists, write down the error code and go to HP Instant Support for details 
(seeHP Instant Support). In case of a device failure, contact HP (see Obtaining HP 
telephone support).
 
						

							48    5 - Control panelENWW
Control-panel messages
The following table describes some of the common control-panel messages.
For information on:
zReplacing the printheads or ink car tridges: See Replacing the ink cartridges and 
Maintaining the printheads.
zLoading paper: See Loading media.
MessageDescription
CLOSE ALL COVERSThe printer cannot print because one or more of the 
covers is open.
Ensure all covers are properly closed.
ENSURE REAR ACCESS PANEL IS PROPERLY 
CLOSEDThe rear access panel is not closed properly.
Push it in firmly until it locks into place.
[TRAY X OR ACCESSORY] NOT AVAILABLE... The tray or auto-duplex unit is not available.
To use media from another tray or print without 
duplexing, press 
 (Resume button). To cancel the 
print job, press 
 (Cancel button).
CARRIAGE STALL...Something is preventing the carriage from moving. 
Open the top cover, clear the obstruction, and then 
press 
 (Resume button) to continue printing.
LOAD [SIZE] MEDIA IN TRAY [X]. PRESS 
RESUME TO CONTINUE.
LOAD [TYPE][SIZE] MEDIA IN TRAY [X]. 
PRESS RESUME TO CONTINUE.The specified tray is either empty or contains media 
whose type and/or size are different from what have 
been selected for the print job.
Load the correct media into the tray, and 
press (Resume button) to continue printing.
PAPER JAM...Media is jammed in the printer.
See Clearing jams.
PRINTED PAGE IS DRYING. PRESS RESUME TO 
CONTINUE.The printer is waiting for the printed page to dry before 
continuing to print. You can remove the page from the 
output tray (handle it carefully to avoid smearing 
the ink), and press 
 (Resume button) to start printing 
the next page. 
REMOVE PRINTED PAGES FROM OUTPUT TRAY. 
PRESS RESUME TO CONTINUEThe output tray is full.
Remove the printed pages and 
press (Resume button) to continue printing.
REPLACE INCOMPATIBLE OR FAULTY [COLOR] 
PRINTHEAD
REPLACE INCOMPATIBLE OR FAULTY [COLOR] 
INK CARTRIDGEThe printhead or ink cartridge is either incompatible or 
faulty.
Replace with a HP printhead or ink cartridge to 
continue printing.
INSTALL [COLOR] PRINTHEAD
INSTALL [COLOR] INK CARTRIDGEThe printhead or ink cartridge is either missing or not 
installed correctly.
Ensure the printhead or ink cartridge is in its correct 
color-coded slot, and press down firmly to ensure 
proper contact.
INK LOW IN [COLOR] CARTRIDGEThe ink cartridge is running low on ink and will need to 
be replaced soon.
Press 
 (Resume button) to clear this message.
REPLACE EMPTY [COLOR] INK CARTRIDGE
REPLACE EXPIRED [COLOR] INK CARTRIDGEThe ink cartridge is either empty or has expired.
Replace with a HP ink cartridge to continue printing.