HP Business InkJet 3000 User Manual
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ENWWPrinting control-panel menu map 59 Resetting the HP Jetdirect print server Resetting the HP Jetdirect print server restores the factory default values of the Jetdirect print server. NoteWhen you restore the factory default values for the HP Jetdirect print server, all previously stored EIO settings are lost. To reset the HP Jetdirect print server 1Press (Power button) to turn off the printer. 2While holding (Back button) and (Resume button), turn on the printer. Printing control-panel menu map You can print a menu map of the settings that can be accessed through the control panel. 1Press (Select button) on the control panel. 2Press (Down Arrow button) to highlight INFORMATION, and then press (Select button). 3Press (Select button) to select PRINT MENU MAP. Changing printer settings from the control panel The control panel is one of three ways to set options in the printer. You can also change options from the printer driver and the software applications from which you print. Printer driver and application settings override control panel settings for the current print job. Application settings override default printer driver settings. Menu items in the control panel are numbered from 1 to 9. If a menu has more than nine items, the additional items will appear with a letter value from A to Z. However, the numbers and letter values are not included in the procedures in this guide. For more information about any control panel menu or item, press (Help button). To access the menus and settings 1Press (Select button) on the control panel to enter the menus. 2Navigate to the menu or submenu that contains the setting you want to change. Press (Down Arrow button) or (Up Arrow button) to highlight the desired menu. (Hold down either of these buttons to auto-scroll through the selections.) Press (Select button) to access the desired menu. Repeat this procedure to access submenus. Press (Down Arrow button) or (Up Arrow button) to highlight the desired setting, and then press (Select button) to save the setting. An asterisk (*) appears next to the setting in the display, indicating that the new setting is now the default. 3Press (Cancel button) to exit the menus and return the printer to the READY state. If no button is pressed for 30 seconds, the printer returns automatically to the READY state.
60 6 - Maintaining and troubleshootingENWW 6 Maintaining and troubleshooting Replacing the ink cartridges You can check the ink levels from the control panel or the embedded Web server. For information about using these tools, see Overview of printer management tools. After removing a cartridge from its package, install it right away. Do not remove a cartridge from the printer for long periods of time. CAUTIONHP recognizes customer’s choice, but cannot guarantee the quality or reliability of non-HP ink cartridges. Printer services or repairs required as a result of using non-HP or refilled ink cartridges is not covered under warranty. NoteTo find out which ink cartridges work with your printer, see Supplies. To replace an ink cartridge 1Ensure the printer is turned on. 2Lift to open the ink cartridge cover.
ENWWMaintaining the printheads 61 3Remove the ink cartridge that requires replacement by grasping it between your thumb and forefinger and pulling it firmly toward you. 4Remove the new ink cartridge from its package. 5Insert the cartridge into its own color-coded slot. Press down firmly on the cartridge to ensure proper contact. 6Close the ink cartridge cover. Maintaining the printheads If printed characters are incomplete, or dots or lines are missing from printouts, this may be caused by clogged ink nozzles and you might need to clean the printheads. To find out which printheads work with your printer, see Supplies. When the quality of printouts deteriorates, complete the following: zCheck the health of the printheads. zInitiate the automatic printhead cleaning process. zManually clean the printhead contacts. zReplace the printheads, if the problems persist after cleaning. CAUTIONHP is not responsible for damage to the printer that results from modifying the printheads. To check printhead health NoteIf any printhead status is bad, clean or replace the printhead. zFrom the configuration page Check the printhead health section of the configuration page. See Understanding and printing the configuration page. zFrom the embedded Web server 1Open the embedded Web server. See To open the EWS. 2Click the Information tab. 3Click Ink Supplies in the left pane.
62 6 - Maintaining and troubleshootingENWW To align the printheads Whenever you replace a printhead, the printer automatically aligns the printheads to ensure the best print quality. However, if the appearance of your printed pages indicates that the printheads are misaligned, you can align them manually. zFrom the control panel 1Press (Select button) on the control panel. 2Press (Up Arrow button) until MAINTENANCE is highlighted, and then press (Select button). 3Ensure PRINT QUALITY is highlighted, and then press (Select button). 4Ensure ALIGN PRINTHEADS is highlighted, and then press (Select button). zFrom the Embedded Web server 1Open the embedded Web server. See To open the EWS. 2Click the Settings tab. 3Click Diagnostic in the left pane. 4In the Printheads section, select the option to align printheads from the drop-down list. To clean printheads automatically NoteClean the printheads only when necessary; cleaning uses ink and shortens the life of the printheads. There are three levels of cleaning available. After one level of cleaning, perform the next level of cleaning only if the results are not satisfactory. zFrom the control panel 1Press (Select button) on the control panel. 2Press (Up Arrow button) until MAINTENANCE is highlighted, and then press (Select button). 3Ensure PRINT QUALITY is highlighted, and then press (Select button). 4Press (Up Arrow button) until the option to clean printheads is highlighted, and then press (Select button). zFrom the Embedded Web server 1Open the embedded Web server. See To open the EWS. 2Click the Settings tab. 3To clean the printheads, click Diagnostic in the left pane. Then, select the appropriate cleaning level from the drop-down list in the Printheads section.
ENWWMaintaining the printheads 63 To replace the printheads NoteOnly replace printheads after you have attempted to clean the printheads. See To clean printheads automatically and To clean the printhead contacts manually. 1Ensure the printer is plugged in and turned on. 2Lift the ink cartridge cover, and then lift the printhead cover. 3Lift to open the printhead latch. 4Lift the handle of a printhead and use it to pull the printhead out of its slot. 5Remove the new printhead from its package, and then remove the protective tape. 6Insert the printhead into its color-coded slot. Press down firmly on the printhead to ensure proper contact.
64 6 - Maintaining and troubleshootingENWW 7Close the printhead latch. Press down to ensure it is in the lock position. 8Close the covers. 9Wait while the printer initializes the printheads and prints two alignment pages. To clean the printhead contacts manually To find out which printheads are compatible with your printer, see Supplies. CAUTIONClean the printhead contacts only after you have attempted to clean the printheads automatically. See To clean printheads automatically. Printhead contacts contain sensitive electronic components that can be damaged easily. 1Ensure the printer is plugged in and turned on. 2Lift the ink cartridge cover and printhead cover. 3Wait two or three seconds, and then unplug the printer power cord. 4Lift to open the printhead latch. 5Lift the handle of a printhead and use it to pull the printhead out of its slot.
ENWWMaintaining the printheads 65 6Carefully remove any ink from the contact pads on the printhead using a dry cotton swab or a soft, dry, lint-free cloth that will not come apart or leave fibers behind. CAUTIONOnly wipe the contact pads. Wiping the nozzles (located on the underside of the printhead) can cause severe damage to the printhead. 7Insert the printhead into its color-coded slot. Press down firmly on the printhead to ensure proper contact. CAUTIONAvoid using drinking water or alcohol, which could damage the printheads. 8After cleaning, place the printhead on a sheet of paper or paper towel. 9Clean the contact points in the printhead slot inside the printer with a dampened cotton swab. Before re-inserting the printheads, make sure all the electrical contacts have had at least five minutes to dry. 10Plug in the power cord and turn on the printer. The control panel should still indicate that a printhead is missing. 11If you are replacing a printhead, remove the new printhead from its package, and then remove the protective tape. 12Insert the printhead into its color-coded slot. Press down firmly on the printhead to ensure proper contact. 13Close the printhead latch. Ensure it is in the lock position. 14Where necessary, repeat the above steps for the remaining printheads. 15Wait while the printer initializes the printheads and prints an alignment page. If the printer does not print an alignment page, replace the printhead you have cleaned.
66 6 - Maintaining and troubleshootingENWW Calibrating the color Whenever you replace a printhead, the printer automatically calibrates the colors to ensure the best print quality. If you are not satisfied with the appearance of the colors, you can calibrate colors manually. zFrom the control panel 1Press (Select button) on the control panel. 2Press (Up Arrow button) until MAINTENANCE is highlighted, and then press (Select button). 3Ensure PRINT QUALITY is highlighted, and then press (Select button). 4Press (Down Arrow button) until COLOR CALIBRATION is highlighted, and then press (Select button). A color calibration page prints. 5Follow the instructions on the control-panel display to complete the process. Calibrating the linefeed If regular horizontal bands appear in printed text or graphics, calibrate the linefeed. To calibrate the linefeed 1Press (Select button) on the control panel. 2Press (Up Arrow button) until MAINTENANCE is highlighted, and then press (Select button). 3Ensure PRINT QUALITY is highlighted, and then press (Select button). 4Press (Down Arrow button) until LINEFEED CALIBRATION is highlighted, and then press (Select button). Two linefeed calibration pages print. 5Follow the instructions on the control-panel display to complete the process. aOn the calibration page, find the box that has the fewest horizontal bands across it, and note its number. bPress (Up Arrow button) or (Down Arrow button) to select the number of the box, and then press (Select button).
ENWWTroubleshooting tips and resources 67 Troubleshooting tips and resources Use the following tips and resources to resolve printing problems. zFor paper jam, see Clearing jams. zFor paper-feed problems, such as the paper skew and paper pick, see Resolving paper-feed problems. Some printer problems can be resolved by resetting the printer. To reset the printer 1Press (Power button) to turn off the printer. 2Disconnect the power cord from the printer. 3Wait about 20 seconds, and then reconnect the power cord. 4Press (Power button) to turn on the printer. General troubleshooting tips Ensure the following: zPower light is on and not blinking. When the printer is first turned on, it takes approximately 45 seconds to warm up. zMake sure the printer is in the Ready state. zNo error messages appear on the computer screen. zPower cord and other cables are working and firmly connected to the printer. Make sure the printer is connected firmly to a functioning alternating current (AC) power outlet and is turned on. See Printer specifications for voltage requirements. zMedia is loaded correctly in the tray and is not jammed in the printer. zPrintheads and ink cartridges are properly installed in their correct color-coded slots. Press down firmly on each one to ensure proper contact. Ensure you have removed the tape from each printhead. zPrinthead latch and all covers are closed. zRear access panel or auto-duplex unit is locked into place. zAll packing tapes and materials are removed from the printer. zPrinter can print a configuration page. See Understanding and printing the configuration page. zThe printer is set as the current or default printer. For Windows, set the printer as the default in the Printers folder. For Mac OS, set the printer as the default in the Chooser or the Print Center. See your computer’s documentation for more information. zPause Printing is not selected if you are using a computer running Windows. zYou are not running too many programs when you are performing a task. Close programs that you are not using or restar t the computer before attempting the task again.
68 6 - Maintaining and troubleshootingENWW Resetting the control panel language 1Press (Power button) to turn off printer. 2Press and hold (Power button) and then press (Select button) once. 3Release (Power button). The printer will initialize and prompt for language selection. 4Scroll using (Up Arrow button) or (Down Arrow button) and press (Select button) to select the language. Resolving printing problems Printer shuts down unexpectedly Check power and power connections Make sure the printer is connected firmly to a functioning alternating current (AC) power outlet. See Printer specifications for voltage requirements. All printer lights are blinking A non-recoverable error has occurred Reset the printer. See To reset the printer. If the problem persists, contact HP. See Support and warranty. Printer is not responding (nothing prints) Check printer setup See General troubleshooting tips. Check the printhead initialization When printheads are installed or replaced, the printer automatically prints two alignment pages to align the printheads. This process takes about eight minutes. You can print documents only after the automatic alignment pages have been printed. Check the printer software installation If the printer is turned off when printing, an alert message should appear on your computer screen; otherwise, the printer software might not be installed correctly. To resolve this, uninstall the software completely, and then reinstall the printer software. See Uninstalling the printer software.