HP Jornada 680/680e Series Handheld PC Users Guide
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Chapter 8 | Troubleshooting | 155 ProblemDiagnosis/Remedy HP Jornada locks upHP Jornada is locked up. Connect to AC when running power and perform a soft reset. (See the applications.Resetting section in this chapter.) Note: Check battery power level regularly to ensure that the main battery is not running low on power. HP Jornada doesThe display contrast is too light. Press alt not turn on or to increase contrast. (For more information, display appears to see the Using HP Settings section in chapter 2.) be off, even though power is on. HP Jornada runsThere is insufficient program memory or the very slowly.memory needs to be refreshed. For detailed instructions on making more memory available, see the Memory management section in chapter 7. You can add additional memory to your HP Jornada. See the Accessories section in chapter 7 for a list of accessories that will increase your HP Jornada memory. Insufficient memoryHP Jornada has run out of program error occurs whenmemory for the application. running an application. For detailed instructions on making more program memory available, see the Memory management section in chapter 7. HP Jornada does notPC Card is not inserted properly or drivers are detect PC Card.not installed on your HP Jornada. Remove and re-insert the PC Card correctly. If this does not fix the problem, check the documentation for the PC Card for information on installing drivers on the HP Jornada. (For more information about compatible PC Card modems, see the HP Jornada Accessories page at www.hp.com/jornada.)
156 | HP Jornada 680/680e User’s Guide ProblemDiagnosis/Remedy HP Jornada will notThe HP Jornada is not properly seated establish ain the docking cradle, the sync cable is not connection withconnected properly to the PC or the a desktop PC.HP Jornada, or communications are not configured correctly. Reconnect the cable correctly or see Windows CE Services Help for more information. Serial port doesDisconnecting from a dialup connection not function.established using HP dialup can cause the serial port to fail. Reset the serial port (see the procedure in the Remote Connections section later in this chapter). Web pages are not If you set up the Web service using HP displayed according dialup, the options you set in HP dialup to the options you determine the way Web pages are set in Pocket Internet displayed. Options you change in Pocket Explorer. Internet Explorer affect only the current Web session; these changes are not saved. The HP viewer seemsContacts, Calendar, and Tasks databases to launch slowly.are very big. Limit the size of your databases by synchronizing only selected contacts, appointments, and tasks. For more information, see the Synchronizing selected data section in chapter 3. Pressing the PocketMy Handheld PC or Windows Explorer may Internet Explorerbe open. Pressing the Pocket Internet hot key does not Explorer hot key will switch between any launch the program. open folders (e.g., Control Panel, My Documents, or My Handheld PC) and Pocket Internet Explorer. This is the correct behavior. HP Jornada willMessage header is too big. If your address not send e-mail list exceeds 32 KB, Inbox cannot send messages from the message. Inbox. Cannot retrieve e-mailOlder messages are not being retrieved. messages, or some By default, Inbox displays only messages e-mail messages are sent in the last 3 days. Change this setting, missing. or set Inbox to display all messages. For more information, see the Inbox settings section in chapter 6.
Chapter 8 | Troubleshooting | 157 ProblemDiagnosis/Remedy File attachments toSender’s or recipients’ mail server does not e-mail messagessupport MIME encoding. Turn off MIME are corrupted. encoding. If you created your e-mail service using HP dialup, see Creating and modifying connections in chapter 6 for instructions on changing settings for the e-mail service. If you created your e-mail service in Inbox, tapOptions on the Services menu to modify properties for the e-mail service. There is a clickingWhile your HP Jornada is connected to a sound heard on thetelephone line, it might cause a clicking telephone line.sound that can be heard through any telephone handset on the same extension. To eliminate the clicking sound, disconnect the telephone line from your HP Jornada. When not in use, always disconnect your HP Jornada from the telephone line. While printingThere is insufficient program memory or the multiple files,memory needs to be refreshed. For detailed printing message box instructions on making more memory does not disappear available, see the Memory management section after finished in chapter 7. printing the first file. You can add additional memory to your HP Jornada. See the Accessories section in chapter 7 for a list of accessories that will increase your HP Jornada memory. Some of the iconsThere is insufficient program memory or the from the desktopmemory needs to be refreshed. For detailed disappear.instructions on making more memory available, see the Memory management section in chapter 7. You can add additional memory to your HP Jornada. See the Accessories section in chapter 7 for a list of accessories that will increase your HP Jornada memory.
158 | HP Jornada 680/680e User’s Guide Troubleshooting remote connections This section offers troubleshooting help for trying to connect your HP Jornada to other computers. For problems commu- nicating with your desktop, see Windows CE Services Help. Unable to dial out using the modem •Verify that the modem is installed correctly (model 680e only) and connected to the telephone line. •If you are using the internal modem (model 680 only), verify that you are using an analog telephone line. (Most home telephone lines are analog, while most office tele- phone lines are digital.) •Verify you have set dialing properties for this connection correctly. •Check to see if the modem is waiting for a dial tone. To do this, on the Start menu, point to Programs, point to Communication, and then tap Remote Networking. Select your connection, and then tap Properties on the File menu. In the Dial-Up Connection dialog box, tap Configure and then tap the Call Options tab. Verify that Wait for dial tone before dialing is selected. •In certain countries you may have to clear the Wait for dial tone before dialing check box. •Allow more time for the call to go through if you are attempting to make an international call. On the Call Options tab described in the previous step, clear the Cancel the call if not connected within option or increase the number of seconds allowed. Able to dial out, but unable to make a proper connection •Verify that the network you are attempting to connect with supports PPP (Point-To-Point protocol) or SLIP (Serial Line Internet Protocol).
Chapter 8 | Troubleshooting | 159 •Verify that you have the correct dialing location selected. On the Start menu, point to Settings, tap Control Panel, and then double-tap the Dialing icon. Make sure that the location settings reflect your current location, that the dialing pattern for the location is appropriate, and that the local country and area code are correct. Connection is unreliable •Make sure the modem is firmly seated and connected to both your HP Jornada and the telephone jack. •Disable call waiting. On the Start menu, point to Set- tings, tap Control Panel, and then double-tap the Dialing icon. Select Disable call waiting by dialing and enter the disable code specified by your telephone company. Network connection is not listed in the ActiveSync dialog box •Close the dialog box, wait a few minutes, and try again. •Reset your HP Jornada. (See the Resetting section in this chapter.) Infrared transfer between Windows CE–based devices If you are unable to transfer information between Windows CE–based devices by infrared, try the following. •Transfer only one file, or no more than 25 contact cards, at a time. •Position the infrared ports so that they line up and are less than 1 meter (3 feet) but more than 5 centimeters (2 inches) apart. •Make sure nothing is blocking the path between the two infrared ports.
160 | HP Jornada 680/680e User’s Guide •Adjust the room lighting. Some types of lighting interfere with infrared communication. Try moving to a different location or turning off some lights. The HP Jornada cannot send files to or receive files from a Windows CE 1.0 device via Infrared. Windows CE 1.0 does not support the FastIR file transfer protocol used by your HP Jornada. Display If you are having trouble viewing your data, here are some suggestions. Screen is blank If your HP Jornada fails to respond when you briefly press the On/Off button, be sure you have pressed the button firmly. If that does not work: •Make sure the main battery is installed properly. •Adjust the display contrast. On some devices, the screen can darken or lighten to the point that it appears to be turned off. •Reset your HP Jornada. (See the Resetting section in this chapter.) •Recharge the main battery. Screen is dark Prolonged exposure to direct sunlight may cause your HP Jornada screen to temporarily darken. This is a normal occurrence with LCD screens and is not permanent. Resetting Occasionally, you will need to reset your HP Jornada, for example, after you restore data from your desktop PC or when the operating system stops responding. There are two methods of resetting:
Chapter 8 | Troubleshooting | 161 •Soft reset—A soft reset (also called “warm boot”) is similar to restarting your desktop PC. It restarts the operating system and preserves any saved data. •Full reset—A full reset (also called “hard reset”) restores your HP Jornada to its original state, erasing all informa- tion you have entered. To ensure the safety of your information in case a full reset is necessary, you should regularly back up your data to your desktop PC (using Windows CE Services) or to a CompactFlash or PC Card (using the HP Jornada backup application). For more information on backing up data, see the Backing up and restoring data section in chapter 5. Soft reset Perform a soft reset after restoring data from a backup file or when your HP Jornada appears to be frozen or locked up. To perform a soft reset 1. Disconnect the sync cable and/or the telephone line from your HP Jornada. 2. Use the stylus to press the Reset button. When you perform a soft reset you will lose unsaved data in all open documents or programs.
162 | HP Jornada 680/680e User’s Guide Full reset Perform a full reset only when your HP Jornada does not respond to a soft reset. A full reset will erase all data you have entered, including all files, system settings, and pro- grams you have installed. If you have forgotten your pass- word, you will also need to perform a full reset. Performing a full reset erases all files, programs, and appointments you have entered. You can restore only data that has been backed up to your desktop PC or to a PC Card or CompactFlash Card. (For more information, see the Backing up and Restoring data section in chapter 5.) To perform a full reset 1. Disconnect all cables, including the AC adapter from your HP Jornada. 2. Remove the main battery. 3. Remove the backup battery. For more information, see the Replacing the backup battery section in chapter 7.) 4. Wait at least 5 minutes, and then reinstall the batteries and reconnect the AC adapter. (For more information, see the Setting up your HP Jornada section in chapter 2.) Your HP Jornada should turn on automatically and display the Windows CE Welcome Wizard. For more information about this wizard, see the Completing the Welcome Wizard section in chapter 2. 5. Restore data to your HP Jornada from your most recent backup file. For more information, see the Backing up and Restoring data section in chap- ter 5.
ï 163 Warranty, support, and service Limited one-year warranty Your HP Jornada H/PC (models 680 and 680e) comes with a limited one-year warranty. What is covered Your HP Jornada H/PC (models 680 and 680e) (except for the coin-cell backup battery, or damage caused by this battery) and accessories are warranted by Hewlett-Packard against defects in materials and workmanship for one year from the date of original purchase. If you sell your unit or give it as a gift, the warranty is automatically transferred to the new owner and remains in effect for the original one-year period beginning at the time of purchase. During the warranty period, we will repair or, at our option, replace at no charge a product that proves to be defective, provided you return the product, shipping prepaid, to a Hewlett-Packard service center. (Replacement may be made with a new or re-condi- tioned device, or with a newer model of equal or better functionality.) This warranty gives you specific legal rights, and you may also have other rights that vary from state to state, province to province, or country to country. What is not covered Backup battery, and damage caused by the battery, are not covered by the Hewlett-Packard warranty. Check with the battery manufacturer about battery and battery leakage.
164 ï HP Jornada 680/680e User’s Guide This warranty does not apply if the product has been dam- aged by accident or misuse, or as the result of service or modification by other than an authorized Hewlett-Packard service center. No other express warranty is given. The repair or replace- ment of a product is your exclusive remedy. ANY OTHER IMPLIED WARRANTY OR MERCHANTABILITY OR FITNESS IS LIMITED TO THE ONE-YEAR DURATION OF THIS WRITTEN WARRANTY. Some states, provinces, or countries do not allow limitations on how long an implied warranty lasts, so the above limitation may not apply to you. IN NO EVENT SHALL HEWLETT-PACKARD COMPANY BE LIABLE FOR CONSEQUENTIAL DAMAGES. Some states, provinces, or countries do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to you. Products are sold on the basis of specifications applicable at the time of manufacture. Hewlett-Packard shall have no obligation to modify or update products, once sold. Consumer transactions in Australia, New Zealand, and the United Kingdom The preceding disclaimers and limitations shall not apply to consumer transactions in Australia, New Zealand and the United Kingdom, and shall not affect the statutory rights of consumers. For consumers in Australia The above warranty terms and any other warranty state- ment enclosed with this product, except to the extent lawfully permitted, do not exclude, restrict, or modify and are in addition to the statutory rights implied by the Trade Prac- tices Act of 1974 or any corresponding State or territory legislation applicable to the sale of this product to you. If you have any queries about your rights, contact the Hewlett- Packard Customer Care Center at 61-3-88778000.