Inter-Tel Encore Installation, Programming And Maintenance Version 4 Manual

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Features
ENCORE MANUAL, Issue 4.0 
– July 2002
Music-On-Hold
FEATURES
3
8. MUSIC-ON-HOLD
8.1There are four music-on-hold options for outside calls on hold: silence, tones, the built-
in music-on-hold (that plays the Brandenburg Concerto), or an external music source. The
external music source is a radio, CD player, or other device that is connected directly to the
KSU. The music-on-hold feature not only makes the wait as pleasant as possible, but it assures
the waiting party that the call is...

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Features
ENCORE MANUAL, Issue 4.0 
– July 2002
Extension-To-Extension Calling
B. EXTENSION-TO-EXTENSION CALLING
9.4Extension-to-extension calling allows you to receive and place intercom calls.
Receiving Intercom Calls
9.5 
To receive an internal call on a keyset:
When the Keyset rings, you can do one of the following:
 •Select Answer The Call on the display to speak handsfree.
 •Press the Speaker key to speak handsfree.
 •Lift the handset.
9.6 
To receive an intercom call on a single-line...

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Features
ENCORE MANUAL, Issue 4.0 
– July 2002
Extension Ring Back
FEATURES
3
D. EXTENSION RING BACK
9.12If the extension you call is busy, use the Ring Back feature to have the extension call
you when it becomes free. 
9.13The Ringback Time Duration timer limits the amount of time a Ring Back call will con-
tinue to ring at your extension. At default, the timer is set to 30 seconds. See page 4-12 for
timer programming.
9.14 
To request a ring back at a keyset:
1.
When you have called a busy...

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Features
ENCORE MANUAL, Issue 4.0 
– July 2002
Outside Calls
10. OUTSIDE CALLS
10.1When a CO line is selected for receiving or placing an outside call, the voice channel is
seized and cannot be used by any other extension. If the desired CO line is busy, the extension
user can request a callback. Other features that apply to both outside and intercom calls are dis-
cussed later in this section of the manual. They include placing calls on hold, call waiting, call
transfer, conferencing, and call...

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Features
ENCORE MANUAL, Issue 4.0 
– July 2002
Placing Outside Calls
FEATURES
3
Using Keyset Pre-Dial Mode
10.7This method can be used only at Keyset extensions. If you do not lift the handset in step
1 on the previous page, you may enter digits in “Pre-Dial Mode.” Digits will not be sent until
you lift the handset, press the Speaker key, or select Send Digits from the display. 
•You can edit the number you have entered prior to sending the digits by using the left
Keypad Edit key, located...

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Features
ENCORE MANUAL, Issue 4.0 
– July 2002
Placing Outside Calls
Calling the Sales or Service Number
10.12If your system is programmed with the telephone numbers for your Sales and/or Service
personnel, you can easily call them using this procedure. See page 4-15 for number program-
ming information.
10.13 
To dial the sales or service number at a keyset:
1.
Press the DIRECTORY $ key.
2.Select System Speed-Dial.
 •Select System Service to dial the Service number.
 •Select System Sales to...

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Features
ENCORE MANUAL, Issue 4.0 
– July 2002
Line Ring Back
FEATURES
3
C. LINE RING BACK
10.17If you enter a feature code to select a line and no lines are free, use the Ring Back fea-
ture to receive a line as soon as one is available.
10.18 
To have a busy line call you back when it becomes free at a keyset:
1.
Select Ring Back on the display. 
2.When the line becomes free, your extension will ring. The displays show Ring Back
From Extension. Select Answer The Call or pick up the handset to...

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Features
ENCORE MANUAL, Issue 4.0 
– July 2002
Placing Calls On Hold or Park
11. PLACING CALLS ON HOLD OR PARK
A. HOLD
11 . 1The Hold feature is available on outside calls only. When a user puts a call on hold, all
Keysets will have a flashing or lit Line key for that call, depending on system programming.
Any keyset user can pick up a call that was placed on hold by pressing the Line key.
11 . 2System programming determines what other Keyset users will see when a call is placed
on hold. The...

Page 3-31
Features
ENCORE MANUAL, Issue 4.0 
– July 2002
Consultation Hold
FEATURES
3
C. CONSULTATION HOLD
11 . 1 0Consultation hold allows a user to pause during an outside call, call another outside
number or extension, and then switch between the two calls. (Intercom calls cannot be placed
on consultation hold.)
11 . 11  
To place a call on consultation hold at a keyset:
1.
Scroll to and select External Consultation.
2.Select an available line and dial the number.
3.When the call is answered, you can...

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Features
ENCORE MANUAL, Issue 4.0 
– July 2002
Call Waiting Tone Protection
13. CALL WAITING TONE PROTECTION
13.1As described above, an extension user may send a busy extension a call waiting tone,
provided it is not protected against receiving call waiting tones. Any user may program his or
her extension to block call waiting tones during a call (or it can be programmed at the Pro-
gramming Extension, as shown on page 4-18).
13.2 
To protect an individual call from call waiting tones:
Keyset
:...