Inter-Tel Encore Installation, Programming And Maintenance Version 4 Manual

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Features
ENCORE MANUAL, Issue 4.0 – July 2002
Introduction
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1. INTRODUCTION
1.1The Inter-Tel Encore System provides many user-friendly features. This section
describes the features and provides detailed instructions on their use. Refer to the Encore User
Guide for simplified instructions on using extension features. 
2. FEATURE KEYS AND CODES
2.1This section describes the feature codes, single-line only and operator-only codes in
addition to extension numbers and outgoing access codes....

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ENCORE MANUAL, Issue 4.0 – July 2002
Single-Line Only Codes
B. SINGLE-LINE ONLY CODES
2.3These codes are used only at single-line extensions.
C. OPERATOR-ONLY CODES
2.4These codes can be used only at Extension 20.
D. EXTENSION NUMBERS
2.5These are the numbers used for placing internal calls.
E. OUTGOING LINE ACCESS 
2.6These codes are used for access to outgoing lines for placing calls. Table 3-2: 
Single-Line Only Codes
FEATURECODE
Conference Hookflash 3
External Call Hold Hookflash...

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ENCORE MANUAL, Issue 4.0 – July 2002
CO Line Features
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3. CO LINE FEATURES
3.1This section explains the CO line functions and programmable features. 
A. DUAL-TONE MULTI-FREQUENCY (DTMF) OR DIAL-PULSE SIGNALING
3.2The system can be installed with either DTMF or dial-pulse lines. Dial-pulse lines must
be specially designated in database programming, because all lines are designated as DTMF
when the system is initialized. See page 4-31 for programming information.
B. FLEXIBLE...

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ENCORE MANUAL, Issue 4.0 – July 2002
Outgoing Line Access/Restriction
E. OUTGOING LINE ACCESS/RESTRICTION
3.9When programming the system, you can decide which lines each extension can use for
outgoing calls. By default, all extensions have access to all lines. 
3.10As a means of restricting outgoing calls, extensions can be prevented from having
access to one or more CO lines for placing calls. This is performed during line programming.
Users attempting to place a call using a...

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ENCORE MANUAL, Issue 4.0 – July 2002
Caller ID
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3.15The following chart summarizes the Classes of Service and the Tables they use.
G. CALLER ID
Caller ID Displays
3.16Caller ID service is available from your telephone company. If you subscribe to this ser-
vice, your network sends the telephone number of outside callers (providing the caller has not
blocked the number). You have the choice of displaying, or not displaying, this information on
Keyset displays. See page 4-31 for...

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ENCORE MANUAL, Issue 4.0 – July 2002
Caller ID Caller ID Number Storage
3.20The Caller ID Storage automatically stores information about the last 65 unanswered
calls to the system (unless you change the programming to store both answered and unan-
swered calls). The information stored is the caller’s telephone number and the date and time of
the call. Information is not stored for calls with withheld or unavailable numbers. When the
memory is full, the oldest record is discarded from...

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ENCORE MANUAL, Issue 4.0 – July 2002
Alternative Call Routing
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H. ALTERNATIVE CALL ROUTING
3.24You may use this feature to have calls routed over specific lines (such as specialized
common carriers or equal access lines), using special digits, if necessary. You can create up to
50 special Alternative Call Routing numbers. See page 4-29 for programming information.
3.25To set up the feature you must enable “Alternate Call Routing” and then associate the
required digits with...

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ENCORE MANUAL, Issue 4.0 – July 2002
Protection Against Power Failure
4. PROTECTION AGAINST POWER FAILURE
4.1For protection against power failure, database protection and power failure telephones
are required.
A. DATABASE PROTECTION
4.2The CPU contains a capacitor that protects the programmed database in the event of a
power failure. The capacitor will protect the programmed database until the accumulated sys-
tem downtime exceeds 2-3 months (depending on the size of the database). 
B....

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ENCORE MANUAL, Issue 4.0 – July 2002
Extensions
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5. EXTENSIONS
5.1The system has capacity for up to 18 extensions. Extensions can be equipped with
Encore Keysets or industry-standard single-line sets. Extension 23 can be connected to a Door-
phone, if desired. Extension 20 is the operator’s extension and, at default, is the Programming
Extension.
5.2You may assign names to extensions. When an extension receives an internal call, its
display will show the calling extension...

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ENCORE MANUAL, Issue 4.0 – July 2002
Keysets 5.5When the Keyset is idle, the Idle Menu is shown on the display. It contains a large num-
ber of options displayed in groups of three. (A menu with the first three options is shown
below.) You use the Scroll keys below the display to scroll up and down through the options.
5.6If you are on a call or using a feature, the menu changes to offer only those options rele-
vant to what you are doing. Also, when features such as Extension Lock are...