Inter-Tel Encore Installation, Programming And Maintenance Version 4 Manual

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Installation
ENCORE MANUAL, Issue 4.0 – July 2002
Call Logging Interface
INSTALLATION
2
F. CALL LOGGING INTERFACE
9.16If desired, an optional Call Logging Adapter and a output device (printer, terminal, etc.)
can be connected to the Encore System to provide call records. The device allows the program-
mer to print useful call information. See page 3-47 for more details. 
9.17The Call Logging connection is programmable to use 4800, 9600, or 19200 (default)
bps. Other communications settings are:...

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Installation
ENCORE MANUAL, Issue 4.0 – July 2002
Completing the Installation
10. COMPLETING THE INSTALLATION
10.1To complete the system installation:
1.Using suitable precautions against electrostatic discharge, ensure that all system expan-
sion cards are secured correctly and that all column supports are installed to their rele-
vant positions.
2.Verify all extension and line terminations on the connecting block and the KSU.
3.Ensure there are no screws or metal objects loose within the KSU...

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Installation
ENCORE MANUAL, Issue 4.0 – July 2002
Completing the Installation
INSTALLATION
2
10.Perform basic programming. Planning sheets are provided so you can record the set-
tings. Refer to the Programming chapters (“Keyset Programming” on page 4-1 and
“RMS Programming” on page 5-1) to perform additional programming changes from
the default, as required.
a.Disconnect line interfaces that have no CO lines connected. (See page 5-31.) The
system assumes that all Line Cards have CO lines...

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Installation
ENCORE MANUAL, Issue 4.0 – July 2002
Completing the Installation c.Enable and/or disable features.
Enable or disable desired features using RMS. Refer to page 5-19 for information.
Use the planning sheet below to record your settings. 
Place a check mark in the box to indicate which extensions will have each of the
features enabled. 
d.Equip lines and telephone numbers.
Equip lines and telephone numbers using RMS. Refer to page 5-31 for information
on equipping lines. Refer to page...

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Installation
ENCORE MANUAL, Issue 4.0 – July 2002
Completing the Installation
INSTALLATION
2
e.Program answering machine and courtesy service.
Refer to page 5-31 for information on programming the answering machine and
courtesy service features. Use the planning sheet below to record your settings. 
f.Program system-wide features.
Refer to page 5-37 for information on programming system-wide features. Use the
planning sheet below to record your settings. 
TABLE 6. Answering Machine, Courtesy...

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Installation
ENCORE MANUAL, Issue 4.0 – July 2002
Completing the Installation g.Record greetings. 
Refer to page 4-11 for information on programming system-wide features. Use the
planning sheet below to record your settings. 
TABLE 8. Recorded Greetings
GREETINGMESSAGE
Auto Attendant Day Greeting
Auto Attendant Night
Courtesy Service Day
Courtesy Service Night
Directory Message 

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Installation
ENCORE MANUAL, Issue 4.0 – July 2002
Upgrading the System Software
INSTALLATION
2
11. UPGRADING THE SYSTEM SOFTWARE 
NOTE: Check that RMS is installed before performing this procedure. 
11 . 1  To upgrade the system software:
1.Ensure your phone system PC meets the following requirements for the upgrade version
of the Remote Management Software. 
 •PC with Remote Management Software for Service Centers (RMS v2.0.8x). 
 •V24 adapter and cables
 •Software version 4.0 files...

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Installation
ENCORE MANUAL, Issue 4.0 – July 2002
Customer Training
12. CUSTOMER TRAINING
12.1After you complete the installation, make sure the customer is trained to use the system.
At minimum, this should cover the following:
•Use of the Keyset menus and associated keys
•Receiving, making, and transferring calls
•Accessing system programming
•Use of Voice Messaging features
12.2Explain the features using the Encore Installation, Programming, and Maintenance
Manual and the Encore User Guide....

Page 3-1
Features
ENCORE MANUAL, Issue 4.0 – July 2002
FEATURES
3
Features
CONTENTS PAGE
1. Introduction  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-3
2. Feature Keys and Codes. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  2-3
A. Feature Codes  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  2-3
B. Single-Line Only Codes  . . . . ....

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Features
ENCORE MANUAL, Issue 4.0 – July 2002
CONTENTS PAGE
11. Placing Calls On Hold or Park  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  2-30
A. Hold . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  2-30
B. Call Park  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  2-30
C. Consultation Hold . . . . . . . . . . . . . . . . . ....