Key Voice Voice Processing System Installation And Maintenance Manual

Key Voiceâ
Voice Processing
SYSTEM
INSTALLATION
AND
MAINTENANCE âEverything Your Business Calls For 

NOTICE
NOTICE TO END USER: CAREFULLY READ THE FOLLOWING TERMS AND CONDITIONS.  USE OF
THE SOFTWARE CONTAINED IN THIS PACKAGE CONSTITUTES YOUR ACCEPTANCE OF THESE
TERMS AND CONDITIONS AND AGREEMENT TO ABIDE BY THEM.
If you do not agree with the terms and conditions of this Agreement, return the package and its entire
contents to the location where you obtained it for a refund.
In return for acquiring a license to use the Key Voice Technologies Inc. software and documentation
contained in this package (the...

LIMITED WARRANTY
The initial hardware and software of all Key Voice Technologies, Inc. (“Key Voice”) products accompanying
this installation manual shall be referred to collectively herein as the “Product”.  Non-Key Voice products
are warranted solely by the manufacturer in accordance with the manufacturer’s warranty, and are sold by
Key Voice “as is”.  Key Voice warrants, to its purchaser, its authorized dealers and the end users of the
Product, that, under normal operating conditions, (a) the Product...

LIMITATION OF LIABILITY
WITHOUT EXPANDING UPON THE FOREGOING WARRANTY, THE MAXIMUM LIABILITY OF KEY
VOICE UNDER ANY WARRANTY, STATUTORY, EXPRESS OR IMPLIED, IS LIMITED TO THE
PURCHASE PRICE OF THE PRODUCT.  KEY VOICE SHALL HAVE NO RESPONSIBILITY FOR DAMAGE
TO PROPERTY OR ANY OTHER LOSS OR INJURY, INCLUDING CONSEQUENTIAL, INCIDENTAL, OR
INDIRECT DAMAGES, SUCH AS LOSS OF PROFITS OR LOSS OF BUSINESS INFORMATION,
DAMAGES DUE TO BUSINESS INTERRUPTION OR ANY OTHER PECUNIARY LOSS, EVEN IF KEY
VOICE HAS BEEN...

REVISION HISTORYVersionChangesOwnerDate4/00Updated to reflect functionality enhancements
incorporated into the NT-based VP system
release 10.2 and the DOS-based VP system
release 8.3.  Sections affected:  2, 5, 10, 12,
15, 20, 21, 22, 23.Serena Smith04-10-2000 

INSTALLATION AND MAINTENANCE MANUAL 4/00TOC-1Table of Contents
1. Overview...............................................................................................................................1-1
1.1 What Does This Voice Processing System Do?......................................................................1-1
1.1.1 What is an Automated Attendant?................................................................................1-1
1.1.2 What is Voice...

INSTALLATION AND MAINTENANCE MANUAL 4/00TOC-24.4 Setting Up the General Information Screen............................................................................4-3
4.4.1 General Information Screen Field Descriptions..............................................................4-5
4.5 Setting Up the Line Information Screen...............................................................................4-15
4.5.1 Line Information Screen Field...

INSTALLATION AND MAINTENANCE MANUAL 4/00TOC-35.9.2 Directory Box Screens...............................................................................................5-59
5.9.3 Directory Box Field Descriptions................................................................................5-59
5.10 Setting up an ACD Box / Customer Service Box................................................................5-62
5.10.1 What Does an ACD Box / Customer Service Box...

INSTALLATION AND MAINTENANCE MANUAL 4/00TOC-47.3.3 Understanding Call Transfer Results.............................................................................7-6
7.3.4 Specifying Call Transfer Types....................................................................................7-9
7.3.5 Detecting Call-Progress Tones...................................................................................7-12
7.3.6 Using the Transfer Bypass...