Key Voice Voice Processing System Installation And Maintenance Manual

INSTALLATION AND MAINTENANCE MANUAL 4/001-13Dialogic Service
Purpose:Operates the voice boards.
Location:VP system PC.
Filename:DLGC_SRV.EXE.
Interaction:Exchanges data with other services, primarily the KVT Voice Mail Manager service.
GammaLink Service
Purpose:Operates the fax boards.
Location:VP system PC.
Filename:GFDCP.EXE.
Interaction:Exchanges data with other services, primarily the KVT Voice Mail Manager service.
KVT Database Manager Service
Purpose:Holds the system setup and box setup...

INSTALLATION AND MAINTENANCE MANUAL 4/001-14Interaction:Exchanges data with the e-mail server and the KVT Voice Mail Manager service.
1.3 Accessing DOS-based VP System Menu OptionsQuestion Box screenMail Box screen 1Mail Box screen 2Mail Box screen 3Main menuBox menuGeneralLine InformationCall TransferBusiness HoursTechnicalTechnical screenCall Transfer screenBusiness Hours screenGeneral Information screenLine Information screenSystem menuGroup Box screenRouting Box screenDirectory Box screenLine Status...

INSTALLATION AND MAINTENANCE MANUAL 4/001-151.4 Accessing NT-based VP System Menu OptionsMain menu barBoxes menuGeneralLine InformationBusiness HoursSystem menuHoliday ScheduleFileBoxesDiagnosticsMail BoxQuestion BoxRouting BoxGroup BoxDirectory BoxACD BoxClass of ServiceAccount Number BoxOptional FeaturesSystemHelpPBX InformationOptional FeaturesTrace SetupCustom FlagsDiagnostics menuSystem PromptsExitMail Box screenQuestion Box screenRoutingBox screenGroup Box screenBusiness Hours screenLine...

INSTALLATION AND MAINTENANCE MANUAL 4/002-12. Preparing the System
2.1 Understanding Available System Setup TechniquesThere are two techniques you can use to set up VP systems:
· Use the program’s screen interface to run the System Setup utility then complete System
Information and Box Setup screens (you may need to attach a laptop to the VP system PC, if the
system does not have a monitor and/or a keyboard—procedures are provided in section 10)
· Call into the VP system and use the teleparameter feature...

INSTALLATION AND MAINTENANCE MANUAL 4/002-2we strongly recommended that technicians servicing VP units without diskette drives have access
to a portable diskette drive.
· Authorization Key
VP systems only run if the authorization key is attached to the PC’s parallel port.  This key is
shipped in the packaging with the VP system.  To attach the authorization key, simply plug the
key into the parallel port in the back of the PC. Authorization Key
If you choose to set up the system by connecting a laptop to...

INSTALLATION AND MAINTENANCE MANUAL 4/002-32.2.1 Connecting Directly to the Telephone Lines
The VP system unit can be connected directly to the telephone lines as shown below.Line 1Line 2Voice processing boardRadio Shack part number 279-402Figure 2-1  Connecting the VP System Directly to Telephone Lines
Note that the modular input connectors on the voice boards are RJ-14 jacks that contain two independent
telephone lines.  The modular adapter shown (or its equivalent) must be used if the telephone lines...

INSTALLATION AND MAINTENANCE MANUAL 4/002-4Line 1
Line 2PBXLine nVoice processing boardCO  1
CO  2
CO  nNormal PBX extensionsCentral
OfficeRadio Shackpart number 279-402Ext A
Ext B
Ext C
Ext D
((((Figure 2-2  Connecting the VP System Behind a Key-System or PBX
Note that the modular input connectors on the voice boards are RJ-14 jacks, which contain two
independent telephone lines.  The modular adapter shown (or its equivalent) must be used if the PBX
extensions are terminated with RJ-11 (single line)...

INSTALLATION AND MAINTENANCE MANUAL 4/002-52.2.3 Connecting the Serial Cable Between the VP System and PBX
If you are establishing a serial integration, you must attach a serial cable between the VP system and the
PBX.  The VP system unit is set up to use the COM 1 port to communicate with the phone system.
Therefore, you should connect the serial cable to the VP unit’s COM 1 port.
Consult the phone system documentation for instructions on attaching the serial cable to the phone system
COM port.
Note:If...

INSTALLATION AND MAINTENANCE MANUAL 4/002-6Line ALine B(rear view)Voice boardFigure 2-4  Using Two Telephone Lines to Record
Using an Audio Coupler or Single Channel Audio Connector
By using an audio coupler or single channel audio connector, you can play and record prompts and
greetings from a DOS-based VP system PC without using two telephone lines.
Note:Audio couplers and single channel audio connectors function only with systems usingRhetorex voice boards.To use a microphone or local speaker to play...

INSTALLATION AND MAINTENANCE MANUAL 4/002-7Microphone
Out In Mixer
RHETOREX boardAmplifier / speakerAudio
CouplerABCDConnect at A for
2132, 4132 boards
(Database line=1)Connect at D for 408,
432 boards
(Database line=4)Figure 2-5  Recording via an Audio Coupler on a System with Rhetorex Boards
2.3 Moving Greetings, Prompts, Messages, and Mailboxes
from DOS-based to NT-based VP SystemsBE ADVISED:The DOS-based VP system must be running VP system software version 8.2 or higher.  Ifthe DOS-based system is...