Key Voice Voice Processing System Supervisor And Subscriber Guide

							Key Voiceâ â
Voice Processing
S SYSTEM YSTEM
S SUPERVISOR AND UPERVISOR AND
S SUBSCRIBER UBSCRIBER
G GUIDE UIDE âEverything Your Business Calls For 
						

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							SYSTEM SUPERVISOR AND SUBSCRIBER GUIDE 9.0 VER. 1iTable of Contents
1. Performing System Supervisor Tasks.....................................................1-1
1.1 What Does the VP System Do?....................................................................................1-1
1.1.1 What is an Automated Attendant?........................................................................1-1
1.1.2 What is Voice Mail?.............................................................................................1-2
1.2 Understanding Supervisor Responsibilities..................................................................1-4
1.3 Calling into a Supervisor Mailbox to Perform Supervisor Functions..........................1-8
1.3.1 Creating, Modifying, or Deleting a Mailbox over the Telephone......................1-11
1.3.2 Creating a Broadcast Message over the Telephone............................................1-15
1.3.3 Disabling or Re-enabling a Port over the Telephone.........................................1-16
1.3.4 Temporarily Forcing the System into Day, Lunch, or
   Night Service Mode over the Telephone..................................................................1-17
1.3.5 Modifying the Greeting Played by a Routing Box over the Telephone.............1-18
1.3.6 Modifying the Single-Digit Call Routing in a Routing Box
   over the Telephone...................................................................................................1-21
1.4 Performing Supervisor Functions from VP System Screens......................................1-24
1.4.1 Creating, Modifying, or Deleting a Mailbox through VP System Screens........1-28
1.4.2 Creating, Modifying, or Deleting a Group Box through VP System Screens....1-47
1.4.3 Modifying Company Business Hours through VP System Screens...................1-50
1.4.4 Modifying Company Holidays through VP System Screens.............................1-52
1.4.5 Modifying the Greeting Played by a Routing Box
   through VP System Screens.....................................................................................1-54
1.4.6 Recording a Greeting through the Routing Box Screen.....................................1-54
1.4.7 Modifying the Routing in a Routing Box through VP System Screens.............1-55
1.4.8 Adjusting Subscriber Access to Features through VP System Screens..............1-60
1.4.9  Screen Illustrations............................................................................................1-68
Business Hours Screen (NT-based VP Systems).....................................................1-69
Class of Service Screen, Message Tab (NT-based VP Systems).............................1-70
Class of Service Screen, Greetings Tab (NT-based VP Systems)............................1-71
Class of Service Screen, Call Holding Tab (NT-based VP Systems).......................1-72
Class of Service Screen, Call Restrictions Tab (NT-based VP Systems).................1-73
Group Box Screen (NT-based VP Systems).............................................................1-74
Holidays Screen (NT-based VP Systems)................................................................1-75 
						

							SYSTEM SUPERVISOR AND SUBSCRIBER GUIDE 9.0 VER. 1iiMailbox Screen, General Tab (NT-based VP Systems)..........................................1-76
Mailbox Screen, Call Transfer Tab (NT-based VP Systems)..................................1-77
Mailbox Screen, Recording Tab (NT-based VP Systems)......................................1-78
Mailbox Screen, Message Delivery Tab (NT-based VP Systems)..........................1-79
Mailbox Screen, Pager Tab (NT-based VP Systems)..............................................1-80
Mailbox Screen, Distribution Lists Tab (NT-based VP Systems)...........................1-81
Mailbox Screen, Hotel Tab (NT-based VP Systems)..............................................1-82
Routing Box Screen (NT-based VP Systems).........................................................1-83
Business Hours Screen (DOS-based VP Systems)..................................................1-84
Class of Service Screen (DOS-based VP Systems).................................................1-85
Group Box Screen (DOS-based VP Systems).........................................................1-86
Holiday Schedule Screen (DOS-based VP Systems)..............................................1-86
Mailbox Page 1 Screen (DOS-based VP Systems)..................................................1-87
Mailbox Page 2 Screen (DOS-based VP Systems)..................................................1-87
Mailbox Page 3 Screen (DOS-based VP Systems)..................................................1-88
Mailbox Page 4 Screen (DOS-based VP Systems)..................................................1-88
Routing Box Screen (DOS-based VP Systems)......................................................1-89
2. Using a Mailbox as a Subscriber..........................................................2-1
2.1 Identifying Yourself as the Mailbox Owner.................................................................2-1
2.2 Completing the New User Tutorial...............................................................................2-2
2.3 Selecting Main Menu Options......................................................................................2-4
2.4 Listening to Messages...................................................................................................2-7
2.4.1 Listening to New Messages..................................................................................2-8
2.4.2 Selecting Options Between Messages..................................................................2-9
2.5 Sending a Message.....................................................................................................2-12
2.6 Changing Mailbox Options.........................................................................................2-14
2.6.1 Recording a Name..............................................................................................2-15
2.6.2 Recording a Greeting..........................................................................................2-15
2.6.3 Changing a Password.........................................................................................2-17
2.6.4 Changing the Call Transfer Service....................................................................2-17
2.6.5 Changing the Message Notification Service......................................................2-18
2.6.6 Changing the Pager Service................................................................................2-19
2.6.7 Reviewing Messages Scheduled for Future Delivery.........................................2-19
2.6.8 Changing the Personal Distribution Lists...........................................................2-20 
						

							SYSTEM SUPERVISOR AND SUBSCRIBER GUIDE 9.0 VER. 1iii2.6.9 Retrieving a Message Already Sent to Another Mailbox...................................2-20
2.6.10 Logging into and out of ACD Boxes................................................................2-20
2.7 Listening to Question Box Answers...........................................................................2-21
2.8 Changing Languages in a Mailbox.............................................................................2-22
2.9 Placing an Outgoing Call from a Mailbox..................................................................2-22
2.10 Exiting a Mailbox.....................................................................................................2-23 
						

							SYSTEM SUPERVISOR AND SUBSCRIBER GUIDE 9.0 VER. 1iv 
						

							SYSTEM SUPERVISOR AND SUBSCRIBER GUIDE 9.0 VER. 11-11. Performing System Supervisor Tasks
Once the installing technician sets up the VP system at a site, an on-site system supervisor
must be appointed to perform day-to-day system maintenance tasks.  This document defines
the tasks a system supervisor may need to perform and details the procedures for completing
each task.
Before you attempt to complete any VP system supervisor functions, you must be familiar
with the basic capabilities and structure of the VP system.  These points are discussed in the
following section.
1.1 What Does the VP System Do?In its simplest form, the VP system acts like a telephone receptionist.  It answers incoming
calls and transfers them to the appropriate extension.  If the called extension is not available
(busy or no answer), the VP system offers to take a message or try an alternative extension.
VP system functionality includes:
· Automated attendant features
· Voice mail features
These two functions work together to provide smooth call coverage at a VP system site.
1.1.1 What is an Automated Attendant?
The VP system automated attendant features perform the tasks of a live attendant.  The
following table illustrates how.Live AttendantVP System Automated AttendantAnswers an incoming call by lifting telephone.Answers an incoming call by going “off-hook.”Greets the caller with a phrase such as,
“Welcome to [XYZ Company].”Greets the caller by playing a pre-recorded
greeting such as, “Welcome to [XYZ Company].”