Key Voice Voice Processing System Supervisor And Subscriber Guide

							SYSTEM SUPERVISOR AND SUBSCRIBER GUIDE 9.0 VER. 11-62Be advised that due to differences in the screen design between DOS-based and NT-based VP
systems, the placement of fields on several system screens vary slightly.
Fields used in DOS-based VP systems are prefaced below with VP, and fields used in NT-
based VP systems are prefaced with NTVP.  If the NTVP field resides on a certain tab on the
screen or if the VP field resides on a certain screen page, the tab or page is identified next to
the field name.
Several field descriptions discuss setting fields to YES or NO settings.  In NT-based VP
systems, this equates to checking or un-checking the field’s checkbox, which you do by
clicking on it.
     VP:Class of Service Number
NTVP:Class of Service Number
This field indicates the number of the class of service you are currently working with.  To
move to the next class of service number, press .  Once you assign a class of service to a
mailbox, the mailbox inherits all the privileges and restrictions defined in the class of service.
     VP:Class of Service Name
NTVP:Class of Service Name
Use this field to give the class of service a meaningful name.  This helps remind you of the
purpose for the class of service.  Sample names include Supervisors, Subscribers, etc.
     VP:Maximum Number of Greetings
NTVP:Maximum Number of Greetings (Greetings tab)
A mailbox can have up to 10 pre-recorded personal greetings.  The mailbox owner may
record these greetings, store them in the mailbox, choose the greeting that is to be active at
any specific time.  You may want to offer use of all 10 greetings to users or restrict them to
fewer greetings.  Use this field to define how many personal greetings users with this class of
service should be allowed to record.  If you set the field to 0, callers who route to a mailbox
belonging to this class of service always hear the pre-recorded system prompt, “That
extension is not available...”  The default setting is 10.
Note that in class of service 7, this field must be set to allow at least 2 greetings.  Class of
service 7 is assigned to mailbox 70, the supervisor mailbox that by default controls the 
						

							SYSTEM SUPERVISOR AND SUBSCRIBER GUIDE 9.0 VER. 11-63Routing boxes on the system.  Because you usually set up Routing boxes with at least 2
greetings, this parameter must be set to at least 2 in the supervisor mailbox class of service.
     VP:Maximum Greeting Length
NTVP:Maximum Greeting Length (Greetings tab)
When a mailbox owner calls in to re-record his/her personal greeting, the VP system limits
the length of the new greeting to the value entered in this field.  The default setting is 60.
     VP:Maximum Number of Messages
NTVP:Maximum Number of Messages (Messages tab)
The VP system can hold up to 200 messages per mailbox.  However, you may want to restrict
some mailboxes to a lower limit (to conserve disk space).  Use this field to define the
maximum number of messages that can be stored in mailboxes assigned this class of service.
Once the limit is reached for a particular mailbox, callers attempting to leave more messages
in the mailbox are told that the box is full.  The default setting is 200.
     VP:Maximum Message Length
NTVP:Maximum Message Length (Messages tab)
The value in this field defines the maximum length of a message (in seconds) that a caller can
leave for mailboxes belonging to this class of service.  The default setting is 60.
     VP:Automatically Delete Old Messages from System After X Days
NTVP:Automatically Delete Old Messages from System After X Days (Messages tab)
The VP system deletes messages saved as Old from mailboxes belonging to this class of
service after the number of days you specify.  An old message is one the mailbox owner has
listened to, but has not yet deleted.  If you enter 0 in this field, an old message is deleted at
midnight on the day the message became old.  If you enter 1 in this field, an old message is
deleted at midnight on the day following the day the message became old.
To disable deletion of Old messages, enter 99 in this field.  However, do this with caution,
since accumulating messages may create disk storage problems.  The default setting is 30. 
						

							SYSTEM SUPERVISOR AND SUBSCRIBER GUIDE 9.0 VER. 11-64     VP:Automatically Delete NEW Messages After X Days
NTVP:Automatically Delete NEW Messages After X Days (Messages tab)
Note:Use this parameter with caution.  Improper use may cause importantmessages to be lost.The VP system deletes new messages from mailboxes belonging to this class of service after
the number of days you specify.  A new message is one the mailbox owner has not yet
listened to.  If you enter 0 in this field, a new message is deleted at midnight on the day the
message was received.  If you enter 1 in this field, a new message is deleted at midnight on
the day following the day the message was received.
To disable the deletion of new messages, retain the default setting of 99 in this field.  This is
the default operating mode.  If you enter a number other than 99 in this field, remember
that messages are deleted whether or not the mailbox owner has listened to them.
     VP:Supervisor Status
NTVP:Supervisor Status
This field defines whether mailboxes belonging to this class of service should have supervisor
privileges.  A supervisor can perform certain actions not available to regular mailbox owners.
For example, a supervisor can add a mailbox or delete a mailbox by calling in from any
telephone.  The default setting in class of service 0 is NO, in class of service 7 is YES.
     VP:Access to Group Boxes
NTVP:Access to Group Boxes
By setting this field to YES, you allow subscribers assigned this class of service to access all
Group boxes set up on the system.  The default setting is YES.
     VP:Dial-Out Allowed
NTVP:Dial-Out Allowed
This field indicates whether the owner of a mailbox belonging to this class of service is
allowed to place outgoing calls from the mailbox.  The default setting is NO. 
						

							SYSTEM SUPERVISOR AND SUBSCRIBER GUIDE 9.0 VER. 11-65     VP:Access to P.A.
NTVP:Callers Can Page via PA System
When a caller is listening to a mailbox owner’s greeting, one of the features the VP system
offers is the option to have the call announced over the P.A. system.  Use this field to allow
or deny access to the P.A. feature for callers to mailboxes belonging to this class of service.
The default setting is YES.
     VP:Play Menu After Greeting
NTVP:Play System Menu after Personal Greeting (Greetings tab)
If an extension is busy or does not answer, the VP system plays the mailbox owner’s personal
greeting.  After playing the greeting, it can announce the options available to the caller (for
example, “If you would like to leave a message, press 1.  To try another extension, press 3, or
to speak with an operator, press 0.”).  If the mailbox owners do not record these options as
part of their greetings, set this field to YES so that the VP system plays the menu.  If you want
to allow each mailbox owner to decide which options to offer, set this field to NO and instruct
each mailbox owner to include the options in his/her personal greeting.  The default setting is
NO.
     VP:Allowed to Receive Faxmail
NTVP:Allowed to Receive Faxmail
  This field applies only if the system has the optional FaxMail module.  Select YES here if the
mailboxes in this class of service are allowed to receive FaxMail.  Select NO if you do not
want callers to be able to send fax documents into these mailboxes. The default setting is NO.
     VP:Operator Box (Day) (Night)
NTVP:Operator Box (Day) (Night)
When a caller is listening to a mailbox greeting, one of the options is to dial zero to reach an
operator.  Use these fields to indicate the mailbox to which the call should be routed if the
caller indicates that he/she wishes to speak with an operator.  The default setting is 888. 
						

							SYSTEM SUPERVISOR AND SUBSCRIBER GUIDE 9.0 VER. 11-66     VP:When Exiting Open Mailbox, Go To Box
NTVP:When Exiting Open Mailbox, Go To Box
When a mailbox owner has logged in to his/her box, has concluded listening to messages,
changing options, etc., and has selected to exit from the Main menu, this field tells the VP
system where to send the call.  VP system users should retain the default setting in this field
as 821.
     VP:Max Lines Allowed To Hold For One Box
NTVP:Maximum Number of Lines Allowed to Hold for this Mailbox (Call Holding tab)
You can limit the number of lines that can simultaneously hold for a mailbox belonging to
this class of service.  For example, if you set this number to 3, and lines 1, 3, and 6 are
holding for a mailbox, subsequent callers are not offered the option to hold.  Instead, they
hear the personal greeting recorded for the box, so they can leave a message, try another
extension, etc.  The default setting is 2.
Note:If you want to disable the call queuing feature for the class of service, setthis field to 0.     VP:Digits Allowed While Holding
NTVP:Digits Caller Can Dial While Holding (Call Holding tab)
While a caller is in the queue holding for an extension, he/she can press a digit to leave the
queue and process the call differently.  By default, the options open to the caller are the same
as those available when the caller hears the personal greeting (“If you would like to leave a
message, press 1.  To try another extension, press 3, or to speak with an operator, press 0.”).
If you want to restrict the caller to fewer choices while in the queue, use this field to specify
which digits are allowed.  All other digits are ignored by the VP system while the caller is in
the queue.
For example, if you enter 13 in this field, the only options available to the caller are:
1To leave a message
3To try another extension 
						

							SYSTEM SUPERVISOR AND SUBSCRIBER GUIDE 9.0 VER. 11-67     VP:While In Queue, Say Position In Line
NTVP: While in Queue Announce Position in Line (Call Holding tab)
While a caller is in the queue, holding for an extension, the VP system can keep him/her
informed on the progress of the call.  If you set this field to YES, the VP system announces to
the caller:
“That extension is still busy.  You are number [#] in line. If you would prefer to leave a
message, press 1, or to speak with an operator, press 0.”
If you select NO in this field, the VP system voices:
“That extension is still busy. If you would prefer to leave a message, press 1, or to speak with
an operator, press 0.”
The default setting is NO.
     VP:Try Extension X Times Before Going Back to Caller
NTVP:Try Extension X Times Before Going Back to Caller (Call Holding tab)
This parameter applies only if the MAX LINES ALLOWED TO HOLD field is greater than 0.  If
the caller chooses to hold, the VP system plays a series of hold prompts to the caller (these
are typically music or commercials).  At the end of each hold prompt, the VP system tries the
extension again.  If it is busy, the next hold prompt is played to the caller.
After the defined number of hold prompts have been played, the VP system goes back to the
caller and offers the options to remain on hold, try another extension etc.  This field allows
you to specify the number of hold prompts that should be played before the VP system offers
these options to the caller.
As shipped, the VP system has only one hold prompt recorded.  Therefore, if you enter 3 in
this field, a caller queued to a busy station hears this same prompt three times before being
offered the options again.  If you record the second hold prompt (147), the caller hears
prompt 146, 147, 146 again before being offered the options.  You may record up to 100
different hold prompts, which are played in sequence.  (Remember:  At the end of each hold
prompt, the VP system tries the extension again).  After the VP system plays the highest
number hold prompt recorded, it returns to the lowest number after the next try.  The default
setting is 3. 
						

							SYSTEM SUPERVISOR AND SUBSCRIBER GUIDE 9.0 VER. 11-68Note:The time between tries to a busy extension is determined by the length ofeach hold prompt recorded.  The prompt supplied with the VP system(prompt 146) is approximately 30 seconds.     VP:Restricted Numbers
NTVP:Restricted Numbers (Call Restrictions tab)
When a mailbox owner calls in to change his/her call-transfer number, pager number, or
message notification number, you may want to prevent him/her from changing it to certain
numbers, such as long-distance numbers.
These fields allow you to define digit sequences that are to be blocked.  The VP system looks
at each of these Digits fields to determine if any of them match the number entered by the
mailbox owner. If the number entered by the caller begins with the digits specified in the
Digits field, the VP system defines the number entered as a match.
For example, if you enter the digits 1900 in one of the Digits fields, the VP system considers
the telephone numbers 1-900-555-1212, 1-900-123-4567, 1-900-111-2222 to be matches.
Telephone number 1-901-555-1212 would not be considered a match.
If you enter the digit 0 in one of the Digits fields, the VP system considers all numbers
beginning with 0 to be matches. This would include calls to the operator (0), calls to the long-
distance operator (00), international calls (011), and any operator-assisted call (0 followed by
telephone number).
If the caller enters a number that matches one of the digit strings you enter here, the VP
system informs the mailbox owner that the number is not acceptable and retains the current
set up.
1.4.9  Screen Illustrations
This section provides illustrations of screens discussed in this guide.  For information on
other VP system screens, contact the VP system technician. 
						

							SYSTEM SUPERVISOR AND SUBSCRIBER GUIDE 9.0 VER. 11-69Business Hours Screen (NT-based VP Systems) 
						

							SYSTEM SUPERVISOR AND SUBSCRIBER GUIDE 9.0 VER. 11-70Class of Service Screen, Message Tab (NT-based VP Systems)
  
						

							SYSTEM SUPERVISOR AND SUBSCRIBER GUIDE 9.0 VER. 11-71Class of Service Screen, Greetings Tab (NT-based VP Systems)