Lucent Technologies DEFINITY Enterprise Communication Server Release 8.2 Administrators Guide

DEFINITY ECS Release 8.2
Administrator’s Guide  555-233-506  Issue 1
April 2000
Introduction to the DEFINITY system 
27 Setting up Music-on-Hold 
2
2. Type change system-parameters features and press RETURN.
The Feature-Related System Parameters screen appears. 
3. In the Controlled Outward Restriction Intercept Treatment field, type 
announcement. 
Another blank field appears.
4. In this blank field, type 
2020.
This is the extension of the Intercept Denied Calls announcement you 
recorded earlier. 
5....

DEFINITY ECS Release 8.2
Administrator’s Guide  555-233-506  Issue 1
April 2000
Introduction to the DEFINITY system 
28 Setting up Music-on-Hold 
2
2. In the Music/Tone On Hold field, type music. 
The Port field appears. 
3. In the Port field, type
 6040.
This is the port address of the music source. 
4. In the Music (or Silence) on Transferred Trunk Calls, type 
all.
5. Press 
ENTER to save your changes. 
6. Now administer a class of restriction with Hear System Music on Hold set 
to 
y, to allow your...

DEFINITY ECS Release 8.2
Administrator’s Guide  555-233-506  Issue 1
April 2000
Introduction to the DEFINITY system 
29 Providing service for multiple tenants 
2
Providing service for multiple 
tenants
If you manage the switching system for an entire office building, you may need to 
provide individualized phone service for each of the firms who are tenants. You 
can set up your system so that each tenant can have its own attendant, and can 
chose to have music or play special announcements while callers...

DEFINITY ECS Release 8.2
Administrator’s Guide  555-233-506  Issue 1
April 2000
Introduction to the DEFINITY system 
30 Providing service for multiple tenants 
2
2. For Source 1, enter music for the Type, 01A1001 for the Port, and Country 
for the Description. 
3. Move to Source 3, and enter 
music for the Type, 01A1003 for the Port, and 
Classical for the Description. 
4. Press 
ENTER to save your changes. 
5. Type 
change tenant 1 and press RETURN.
The Te n a n t
 screen appears. 
6. In the Tenant...

DEFINITY ECS Release 8.2
Administrator’s Guide  555-233-506  Issue 1
April 2000
Introduction to the DEFINITY system 
31 Receiving notification in an emergency 
2
Receiving notification in an 
emergency
If one of your users calls an emergency service such as the police or ambulance, 
someone, perhaps the receptionist, security or the front desk, needs to know who 
made the call. Thus, when the emergency personnel arrive, they can be directed to 
the right place. 
You can set up the switch to alert the...

DEFINITY ECS Release 8.2
Administrator’s Guide  555-233-506  Issue 1
April 2000
Introduction to the DEFINITY system 
32 Receiving notification in an emergency 
2
2. In the dialed string field, type 5555.
This is the number that end-users dial to reach emergency services. 
3. In the Total Min and Max fields, type 
4.
In this example, the user must dial all 4 digits for the call to be treated as an 
emergency call. 
4. In the Route Pattern field, type 
1.
In this example, we use route pattern 1 for local...

DEFINITY ECS Release 8.2
Administrator’s Guide  555-233-506  Issue 1
April 2000
Introduction to the DEFINITY system 
33 Receiving notification in an emergency 
2
Finally, we make sure that all security personnel and the attendant will have to 
acknowledge the alert. 
11. Type 
change system-parameters crisis-alert and press RETURN.
The ‘‘
Crisis Alert System Parameters’’ screen appears.
12. Go to the Every User Responds field and type 
y.
13. Press 
ENTER to save your changes.
More information
Attendants...

DEFINITY ECS Release 8.2
Administrator’s Guide  555-233-506  Issue 1
April 2000
Introduction to the DEFINITY system 
34 Notifying a digital pager of an emergency 
2
Notifying a digital pager of an 
emergency
You also have the option of having your emergency calls go to a digital pager. 
When someone dials an emergency number (for example, 911), the system sends 
the extension and location (that originated the emergency call) to the administered 
pager.
Before you start
nYou need to administer a CRSS-ALRT...

DEFINITY ECS Release 8.2
Administrator’s Guide  555-233-506  Issue 1
April 2000
Introduction to the DEFINITY system 
35 Other useful settings 
2
6. In the Retry Interval (sec) field, type 30.
This is length of time between retries.
7. In the Main Number field, type the number that is to be displayed at the end 
of the pager message.
We’ll type 
303-555-0800.
8. In the Pager Number field, type the number for the pager.
We’ll type 
303-555-9001.
9. In the Pin Number field, type 
pp77614567890.
This is the...

DEFINITY ECS Release 8.2
Administrator’s Guide  555-233-506  Issue 1
April 2000
Introduction to the DEFINITY system 
36 Other useful settings 
2
Automatic hold 
You can set a system-wide parameter that allows your users to initiate a call on a 
second line without putting the first call on Hold. This is called Automatic Hold, 
and you enable it on the Feature-Related System Parameters
 screen. If you do not 
turn this on, the active call drops when a the user presses the second line button. 
Bridging...