Lucent Technologies DEFINITY Enterprise Communication Server Release 8.2 Administrators Guide

DEFINITY ECS Release 8.2
Administrator’s Guide  555-233-506  Issue 1
April 2000
Features and technical reference 
1217 Call Coverage 
20
nClass of Restriction and Controlled Restrictions
Users who normally may be restricted from receiving calls still can receive 
calls directed to them via Call Coverage.
nConference
The switch blocks users from conferencing another party onto a call which 
has routed off-net while that call is undergoing call classification. If any 
party on the call is on hold, the call...

DEFINITY ECS Release 8.2
Administrator’s Guide  555-233-506  Issue 1
April 2000
Features and technical reference 
1218 Call Coverage 
20
nHold
If a covering user puts a call on hold, and the principal picks up on the call, 
the coverage appearance may or may not be dropped, depending on 
administration.
If any party is on hold when a coverage call routes off-net, that call does 
not undergo call classification, even when the Coverage of Calls Redirected 
Off-Net field is 
y.
nInternal Automatic Answer
If...

DEFINITY ECS Release 8.2
Administrator’s Guide  555-233-506  Issue 1
April 2000
Features and technical reference 
1219 Call Coverage 
20
nSimulated Bridged Appearance
Calls redirected to coverage maintain an appearance on the called phone if 
a call appearance is available to handle the call. The called party can bridge 
onto the call at any time. The system can be administered to allow a 
simulated bridged appearance of the call to either remain at or be removed 
from the covering phone after the...

DEFINITY ECS Release 8.2
Administrator’s Guide  555-233-506  Issue 1
April 2000
Features and technical reference 
1220 Call Coverage 
20
NOTE:
The coverage criteria for transferred DID calls depends upon the 
External Treatment For Transferred Incoming Calls field on the 
Feature-Related System Parameters
 screen.
Related topics
Refer to ‘‘
Coverage Answer Group’’ on page 550 for information about and field 
descriptions on the Coverage Answer Group screen.
Refer to ‘‘
Coverage Path’’ on page 551 for...

DEFINITY ECS Release 8.2
Administrator’s Guide  555-233-506  Issue 1
April 2000
Features and technical reference 
1221 Call Detail Recording 
20
Refer to ‘‘Setting up basic call coverage’’ on page 117 for instructions on 
administering basic call coverage.
Refer to ‘‘
Setting up advanced call coverage’’ on page 121 for instructions on 
administering advanced call coverage.
Call Detail Recording
CDR tracks call information on a per-trunk-group or station-to-station basis. For 
every trunk group (including...

DEFINITY ECS Release 8.2
Administrator’s Guide  555-233-506  Issue 1
April 2000
Features and technical reference 
1222 Call Detail Recording 
20
Forced Entry of Account Codes
You can force your users to enter account codes on a system-wide, per-trunk or 
per-user basis, or on the basis of the digit string the user dials. If you have this 
feature in place, the system rejects any call that requires an account code where 
one is not supplied. To maximize system security, it is recommended that you use...

DEFINITY ECS Release 8.2
Administrator’s Guide  555-233-506  Issue 1
April 2000
Features and technical reference 
1223 Call Detail Recording 
20
Call Splitting
Call splitting keeps track of calls where more than two parties are involved. These 
can be calls that are transferred, conferenced, or where an attendant becomes 
involved. If you have call splitting activated and any of these situations arise, CDR 
produces a separate record for each new party on the call.
You can administer call splitting for...

DEFINITY ECS Release 8.2
Administrator’s Guide  555-233-506  Issue 1
April 2000
Features and technical reference 
1224 Call Detail Recording 
20
A, C and D continue to talk for another 5 minutes. All remaining parties drop, 
producing two more records; A–C and A–D. Note that each record shows the 
incoming trunk ID as the calling number.
A (TAC 123) calls Station B (5657890). They talk for 1 minute, then B transfers 
the call to C (54321). CDR generates a record for segment A–B. A and C talk for 
5...

DEFINITY ECS Release 8.2
Administrator’s Guide  555-233-506  Issue 1
April 2000
Features and technical reference 
1225 Call Detail Recording 
20
OTCS examples
In the next example, switch party A (57890) calls B(7771234), talks for 5 minutes, 
then conferences in C (7775678). They all talk for another 5 minutes, at which 
point all parties drop.
Switch party A (51234) calls public-network party B (5659999). They talk for 5 
minutes. A then transfers the call to switch party C (54444). 
Attendant call...

DEFINITY ECS Release 8.2
Administrator’s Guide  555-233-506  Issue 1
April 2000
Features and technical reference 
1226 Call Detail Recording 
20
The attendant (Attd) dials switch party A (59999), then transfers the call to 
public-network party B (4445678).
Intraswitch CDR
Intraswitch CDR generates call records for calls to and from users on the local 
switch. For the system to generate an intraswitch CDR record, one of the 
extensions involved in a call must have intraswitch CDR assigned.
If a station...