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Lucent Technologies DEFINITY Enterprise Communications Server Release 6 Instructions Manual
Lucent Technologies DEFINITY Enterprise Communications Server Release 6 Instructions Manual
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555-230-126 Comcode 108136128 Issue 2 January 1998 DEFINITY® Enterprise Communications Server Release 6 Maintenance for R6r Volumes 1 & 2
Copyright Ó 1998, Lucent Technologies All Rights Reserved Printed in U.S.A. Notice Every effort was made to ensure that the information in this book was complete and accurate at the time of printing. However, information is subject to change. Your Responsibility for Your System’s Security Toll fraud is the unauthorized use of your telecommunications system by an unauthorized party, for example, persons other than your com- pany’s employees, agents, subcontractors, or persons working on your company’s behalf. Note that there may be a risk of toll fraud associated with your telecommunications system and, if toll fraud occurs, it can result in substantial additional charges for your telecommunications services. You and your system manager are responsible for the security of your system, such as programming and configuring your equipment to pre- vent unauthorized use. The system manager is also responsible for reading all installation, instruction, and system administration docu- ments provided with this product in order to fully understand the fea- tures that can introduce risk of toll fraud and the steps that can be taken to reduce that risk. Lucent Technologies does not warrant that this product is immune from or will prevent unauthorized use of com- mon-carrier telecommunication services or facilities accessed through or connected to it. Lucent Technologies will not be responsible for any charges that result from such unauthorized use. Lucent Technologies Fraud Intervention If you suspect that you are being victimized by toll fraud and you need technical support or assistance, call Technical Service Center Toll Fraud Intervention Hotline at 1 800 643-2353. Federal Communications Commission Statement Part 15: Class A Statement. This equipment has been tested and found to comply with the limits for a Class A digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide rea- sonable protection against harmful interference when the equipment is operated in a commercial environment. This equipment generates, uses, and can radiate radio-frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interfer- ence to radio communications. Operation of this equipment in a resi- dential area is likely to cause harmful interference, in which case the user will be required to correct the interference at his own expense. Part 68: Network Registration Number. This equipment is registered with the FCC in accordance with Part 68 of the FCC Rules. It is identi- fied by FCC registration number AS593M-13283-MF-E. Part 68: Answer-Supervision Signaling. Allowing this equipment to be operated in a manner that does not provide proper answer-supervi- sion signaling is in violation of Part 68 Rules. This equipment returns answer-supervision signals to the public switched network when: • Answered by the called station • Answered by the attendant • Routed to a recorded announcement that can be administered by the CPE user This equipment returns answer-supervision signals on all DID calls forwarded back to the public switched telephone network. Permissible exceptions are: • A call is unanswered • A busy tone is received • A reorder tone is receivedCanadian Department of Communications (DOC) Interference Information This digital apparatus does not exceed the Class A limits for radio noise emissions set out in the radio interference regulations of the Canadian Department of Communications. Le Pr ésent Appareil Nomérique n’émet pas de bruits radioélectriques d épassant les limites applicables aux appareils numériques de la class A pr éscrites dans le reglement sur le brouillage radioélectrique édicté par le ministére des Communications du Canada. Trademarks See the preface of this document. Ordering Information Call: Lucent Technologies Publications Center Voice 1 800 457-1235 International Voice 317 322-6791 Fax 1 800 457-1764 International Fax 317 322-6849 Write: Lucent Technologies Publications Center P.O. Box 4100 Crawfordsville, IN 47933 Order: Document No. 555-230-126 Comcode 108136128 Issue 2, January 1998 For additional documents, refer to the section in “About This Docu- ment” entitled “Related Resources.” You can be placed on a standing order list for this and other documents you may need. Standing order will enable you to automatically receive updated versions of individual documents or document sets, billed to account information that you provide. For more information on stand- ing orders, or to be put on a list to receive future issues of this docu- ment, contact the Lucent Technologies Publications Center. European Union Declaration of Conformity The “CE” mark affixed to the DEFINITY® equipment described in this book indicates that the equipment conforms to the following Euro- pean Union (EU) Directives: • Electromagnetic Compatibility (89/336/EEC) • Low Voltage (73/23/EEC) • Telecommunications Terminal Equipment (TTE) i-CTR3 BRI and i-CTR4 PRI For more information on standards compliance, contact your local dis- tributor. Comments To comment on this document, return the comment card at the front of the document. Acknowledgment This document was prepared by Product Documentation Development, Lucent Technologies, Denver, CO.
DEFINITY Enterprise Communications Server Release 6 Maintenance for R6r Volumes 1 & 2 555-230-126 Issue 2 January 1998 Contents Page iii Contents Contents iii About This Book xv nSafety Precautionsxvi nElectromagnetic Compatibility Standardsxvi nStandards Compliancexviii nConventions Used in This Documentxix nIntended Usexx nHow to Use this Documentxx nOrganizationxx nTrademarks and Service Marksxxi nRelated Documentsxxii nFederal Communications Commission Statementxxiv nHow to Order Documentationxxvi nHow to Comment on This Documentxxvi 1 Maintenance Architecture 1-1 nWhat’s new for R6.2r1-1 nMaintenance Objects1-7 nAlarm and Error Reporting1-7 nPort Network Connectivity (PNC)1-9 nSPE Duplication1-12 nPower Interruptions1-22 nProtocols1-24 nService Codes1-38 nFacility Interface Codes1-39 nMultimedia Interface (MMI)1-40 2 Hardware Configurations 2-1 nMulti-Carrier Cabinet2-1 nCarriers in Multi-Carrier Cabinets2-3 nPNC Cabling — Fiber Hardware2-8 nCircuit Packs2-12 nDuplication: Reliability Options2-17 3 Management Terminal 3-1 nTerminals Supported3-1
DEFINITY Enterprise Communications Server Release 6 Maintenance for R6r Volumes 1 & 2 555-230-126 Issue 2 January 1998 Contents Page iv nMultiple Access3-1 nSwitch-Based Bulletin Board3-2 nSwitch-Based Bulletin Board Message Notification3-5 nConnecting the MT3-24 nLogging On3-26 nLogging Off3-28 4 Initialization and Recovery 4-1 nMultiple Offer Categories4-2 nHot Restart4-3 nReset Level 1 (Warm Restart)4-3 nReset Level 2 (Cold-2 Restart)4-5 nReset Level 3 (Cold-1 Restart)4-6 nReset Level 4 (Reboot)4-6 nReset Level 5 (Extended Reboot)4-7 nInitialization Diagnostics4-7 nSPE-Down Command Interface4-9 5 Responding to Alarms and Errors 5-1 nSafety Precautions5-1 nDEFINITY AUDIX System Power Procedures5-2 nElectrostatic Discharge5-3 nSuppress Alarm Origination [y]5-4 nReseating and Replacing Circuit Packs5-5 nReplacing a BIU or Rectifier5-6 nReplacing SPE Circuit Packs5-7 nTroubleshooting a Duplicated SPE5-10 nExecuting a Planned SPE Interchange5-15 nFiber Fault Isolation Procedure5-18 nMultimedia Call Handling (MMCH)5-26 nTroubleshooting ISDN-PRI Problems5-33 nTroubleshooting ISDN-PRI Endpoints (Wideband)5-36 nTroubleshooting ISDN-BRI/ASAI Problems5-38 nTroubleshooting ISDN-PRI Test Call Problems5-42 nTroubleshooting the Outgoing ISDN-Testcall Command5-44 nPacket Bus Fault Isolation and Repair5-45
DEFINITY Enterprise Communications Server Release 6 Maintenance for R6r Volumes 1 & 2 555-230-126 Issue 2 January 1998 Contents Page v 6 Additional Maintenance Procedures 6-1 nSoftware Updates6-1 nDS1 CPE Loopback Jack (T1 Only)6-10 nFacility Test Calls6-23 nPreventive Maintenance6-31 nAnalog Tie Trunk Back-to-Back Testing6-34 nTerminating Trunk Transmission Testing6-38 nRemoving and Restoring Power6-39 nAutomatic Transmission Measurement System (ATMS)6-40 7 LED Indicators 7-1 nTerminal Alarm Notification7-1 nAttendant Console LEDs7-2 nCircuit Pack LEDs7-3 nExpansion Interface Circuit Pack LEDs7-4 nMaintenance Circuit Pack LEDs7-5 nDuplication Interface Circuit Pack LEDs7-7 nSwitch Node Interface LEDs7-8 nDS1 CONV (TN574/TN1654) Circuit Pack LEDs7-9 nTone-Clock Circuit Pack LEDs7-13 nMaintenance/Test Circuit Pack LEDs7-13 nLEDs on Standby Components7-14 8 Maintenance Commands 8-1 nCommand Line Syntax8-1 nCommon Input Parameters8-2 nCommon Output Fields8-5 nContention Between Simultaneous Commands8-7 nBusyout and Release Commands8-8 nCommon Abort and Fail Codes8-10 nAlarm and Error Categories8-13 nbackup disk8-35 nbusyout cdr-link8-37 nbusyout data-module8-37 nbusyout disk8-38 nbusyout ds1-facility8-38 nbusyout fiber-link8-39
DEFINITY Enterprise Communications Server Release 6 Maintenance for R6r Volumes 1 & 2 555-230-126 Issue 2 January 1998 Contents Page vi nbusyout host-adapter8-40 nbusyout journal-printer8-41 nbusyout link8-42 nbusyout spe-standby8-42 nbusyout sp-link8-43 nbusyout tape8-43 nbusyout trunk8-44 ncancel hardware-group8-44 nchange circuit packs8-46 nchange fiber-link8-49 nchange synchronization8-52 nchange system-parameters maintenance8-54 nclear errors8-63 nclear firmware-counters8-63 nclear pgate-port8-63 ndisable suspend-alm-orig8-64 ndisplay alarms8-65 ndisplay errors8-73 ndisplay events8-80 ndisplay fiber-link8-82 ndisplay initcauses8-83 ndisplay system-parameters maintenance8-85 ndisplay time8-94 nenable administered-connection8-94 nenable suspend-alm-orig8-94 nenable synchronization-switch8-96 nenable test-number8-97 nformat card-mem8-97 nget vector8-99 nlist cabinet8-101 nlist configuration8-102 nlist configuration software-version8-106 nlist disabled-MOs8-112 nlist fiber-link8-113 nlist history8-114
DEFINITY Enterprise Communications Server Release 6 Maintenance for R6r Volumes 1 & 2 555-230-126 Issue 2 January 1998 Contents Page vii nlist isdn-testcall8-117 nlist marked-ports8-118 nlist measurements ds18-119 nlist pms-down8-123 nlist suspend-alm-orig8-124 nlist sys-link8-126 nmark port8-127 nmonitor bcms8-127 nmonitor health8-133 nmonitor security violations8-133 nmonitor system8-134 nmonitor traffic8-142 nmonitor trunk8-144 nrecycle carrier8-145 nrelease commands8-145 nreset board8-147 nreset disk8-147 nreset fiber-link8-148 nreset host-adapter8-149 nreset maintenance8-149 nreset packet-interface8-150 nreset interchange8-152 nreset port-network8-155 nreset spe-standby8-157 nreset system8-158 nreset system interchange8-160 nreset tape8-162 nrestore announcements8-163 nrestore disk8-165 nresume hardware-group8-167 nsave announcements8-168 nsave translation8-171 nset options8-173 nset pnc8-181 nset signaling-group8-182
DEFINITY Enterprise Communications Server Release 6 Maintenance for R6r Volumes 1 & 2 555-230-126 Issue 2 January 1998 Contents Page viii nset snc8-182 nset synchronization8-182 nset tdm8-183 nset time8-184 nset tone-clock8-185 nset vector8-186 nstatus access-endpoint8-189 nstatus administered-connection8-189 nstatus attendant8-192 nstatus bri-port8-192 nstatus cdr-link8-201 nstatus cleared-alarm-notif8-202 nstatus conference8-203 nstatus data-module8-243 nstatus hardware-group8-245 nstatus health8-247 nstatus isdn-testcall8-250 nstatus journal-link8-252 nstatus link8-253 nstatus logins8-261 nstatus packet-interface8-261 nstatus periodic-scheduled8-262 nstatus pgate-port8-264 nstatus pms-link8-265 nstatus pnc8-265 nstatus port-network8-269 nstatus processor-channel8-273 nstatus signaling-group8-274 nstatus spe8-277 nstatus sp-link8-280 nstatus station8-281 nstatus switch-node8-283 nstatus sys-link8-285 nstatus trunk8-287 nstatus tsc-administered8-289
DEFINITY Enterprise Communications Server Release 6 Maintenance for R6r Volumes 1 & 2 555-230-126 Issue 2 January 1998 Contents Page ix nstatus tti8-290 ntest alarms8-292 ntest analog-testcall8-301 ntest board8-302 ntest cdr-link8-303 ntest customer-alarm8-303 ntest data-module8-303 ntest disk8-303 ntest ds1-facility8-304 ntest ds1-loop8-304 ntest duplication-interface8-308 ntest eda-external-device-alrm8-310 ntest environment8-313 ntest fiber-link8-314 ntest hardware-group8-316 ntest host-adapter8-321 ntest inads-link8-321 ntest isdn-testcall8-324 ntest journal-printer8-324 ntest led8-325 ntest link8-326 ntest maintenance8-326 ntest mass-storage8-328 ntest memory8-328 ntest mssnet8-329 ntest packet-interface8-330 ntest processor8-330 ntest signaling-group8-331 ntest spe-standby8-331 ntest stored-data8-333 ntest switch-control8-333 ntest synchronization8-334 ntest sys-link8-334 ntest tape8-336 ntest tdm8-337
DEFINITY Enterprise Communications Server Release 6 Maintenance for R6r Volumes 1 & 2 555-230-126 Issue 2 January 1998 Contents Page x ntest tone-clock8-337 ntest trunk8-337 ntest tsc-administered8-337 nupgrade software8-337 9 Maintenance Object Repair Procedures 9-1 nEscalation Procedures9-1 nABRI-PORT (ASAI ISDN-BRI Port)9-2 nAC-POWER9-3 nADM-CONN (Administered Connection)9-11 nADX8D-BD (AUDIX Circuit Pack)9-14 nADX8D-PT (AUDIX Digital Port)9-15 nADX16D-B (16 Port AUDIX Circuit Pack)9-22 nADX16A-BD (AUDIX Circuit Pack)9-23 nADX16D-P (16-Port AUDIX Digital Port)9-24 nADX16A-PT (AUDIX Analog Line/Control Link)9-31 nALARM-PT (ALARM PORT)9-38 nANL-16-L (16-Port Analog Line)9-42 nANL-BD (Analog Line Circuit Pack)9-58 nANL-LINE, ANL-NE-L (8-Port Analog Line)9-59 nANN-BD (Announcement Circuit Pack)9-87 nANN-PT (Announcement Port)9-104 nANNOUNCE9-112 nASAI-BD (Multi-Application Platform Board)9-115 nASAI-EPT9-117 nASAI-PT9-125 nASAI-RES/E-DIG-RES (TN800 reserve slot)9-135 nAUDIX-BD (AUDIX Circuit Pack)9-136 nAUDIX-PT (AUDIX Port)9-137 nAUX-BD (Auxiliary Trunk Circuit Pack)9-138 nAUX-TRK (Auxiliary Trunk)9-139 nBRI-BD/LGATE-BD (ISDN-BRI Line Circuit Pack)9-148 nBRI-DAT (ISDN-BRI Data Module)9-157 nBRI-PORT (ISDN-BRI Port), ABRI-PORT (ASAI ISDN-BRI Port)]9-158 nBRI-SET, ASAI-ADJ, BRI-DAT9-188