Mitel Attendant Console For Sx-2000 Superconsole 2000 User Guide

Getting Started 


 5 Console Screen
The Superconsole 2000 screen is divided into five areas:• The Console Status area shows you at a
glance what state the console and the system
are in—for example whether the console
ringer is on or off and whether the system is
in Day or Night Service.
• The Application area is divided into four
sections: The top left section displays
information about calls on hold; the top right,
a Phone Book for finding users on the system
and other tools such as an electronic...

6 


 Getting Started Console Keypad
The console keypad is used for dialing, call processing and
accessing PBX features. You can adjust the slope of the keypad
and detach (or attach) it from the handset cradle.
The keys on the keypad are arranged in three groups:
Volume and Mute Keys  – used to increase (+) or decrease (-) the
ringer volume and the volume of the earpiece in the handset or
headset. The Mute key turns the microphone in the headset or
handset on or off.
Call-processing Keys – fixed-function...

Getting Started 


 7 Softkeys (F1 – F12)
The softkeys are the F1 to F12 keys on your computer keyboard.
You use them to enter commands shown in the softkey area on
the screen. The commands are not fixed to a specific softkey;
instead, they change depending on the state of the call you are
handling or the feature you are using. For example, when you
call a busy extension, the F4 key might be used to request a
Callback. At another time, the same key, F4, could be used to set
up a conference call.
Handset...

8 


 Getting Started
Starting and Closing the
Superconsole 2000The Superconsole 2000 starts with the operator status set to
“Operator Absent.” To begin receiving calls, you must change the
status to “Operator Present.” For more information, see page 35.
To start the Superconsole 2000 application
• Start Windows.
• Type your user name and password.
For turnkey consoles, the default user name and password
are mitelconsole and mitel1 respectively. Type both in
lowercase letters.
• Click 
 on your Windows...

Getting Started 


 9
Adjusting the ConsoleThe console is designed with your comfort in mind. You can
make adjustments to the ringer, the language of text on the
screen, the angle of the keypad, whether you want to handle calls
using a handset or headset and more.Console RingerTo turn the console ringer on or off
• Select Ringer On or Ringer Off from the list in the
Console Status area.
When the ringer is off, the call waiting icon (
) is the only
indication that you have calls waiting.
To adjust the...

10 


 Getting Started
Handset/HeadsetThe console keypad provides jacks for connecting a handset and
a headset. One jack is labeled for headset use only, the other for
either handset or headset use. Both jacks can be in use at the
same time but when they are, the dual-use jack is used for
listening only. (Typically, a supervisor uses the dual-use jack to
monitor a new attendant during training.)
Connect Mitel-approved headsets only to the keypad. For a list of
approved headsets, see the Superconsole 2000...

Call Handling
Basics 

Call Handling Basics 


 13
Call Handling Basics
 ContentsAnswering Calls.................................................................................................................14
Dialing Telephone Numbers .............................................................................................. 16
Extending (Transferring) Calls ........................................................................................... 18
Holding and Retrieving Calls...

14 


 Call Handling Basics
Answering CallsWhen a new call arrives at the console the bell rings (if it is turned
on) and a call waiting icon (
) appears above the softkey associated
with the call.
You can answer calls on a “first-come, first-served basis,” using
the Answer key or use the softkeys for “selective answer.”
Note: You cannot answer a new call until the one you are
engaged in is transferred, disconnected, or put on hold.
Answering calls on a first-come, first-served basis,With both the Source...