Mitel Attendant Console For Sx-2000 Superconsole 2000 User Guide

Call Handling Basics 


 15
In the example above, note that one internal [Dial 0] call is
waiting and two external calls are waiting. If you:
• press Answer, you will be connected to whichever of the three
calls arrived at the console first;
• press [Dial 0], you will answer the internal call; or
• press [External], you will answer the outside call which
arrived at the console first.
Your communications department can give you instructions on
which types of calls it prefers you to answer first.
Questions...

16 


 Call Handling Basics
Dialing Telephone NumbersYou can dial an internal extension number or the number of a
telephone outside the system. Either the Source or Destination
areas must be clear.
To call an extension
1. Dial the extension number from the console keypad.
Information about the extension appears in the Destination
area. If information about an answered call is currently in the
Destination area, that information moves to the Source area
as soon as you start dialing.
2. Press Release
to...

Call Handling Basics 


 17
Other ways of dialingYou can use the following alternate ways of dialing a telephone
number:
Last Number Redial – instead of redialing the number of the last
outside call you placed, let the system do it for you by dialing the
Last Number Redial code ( ______ ).
*
System Speed Call – allows you to dial a telephone number by
entering a short access code. See System Speed Call on page 40.
Dial from Phone Book – useful when you don’t know the full
name of the person you are asked...

18 


 Call Handling Basics
Extending (Transferring) CallsYou can transfer a call to an extension or an outside number.
To transfer a call
1. Dial the destination number.
The caller is automatically placed on Consultation Hold while
you complete the transfer.
2. Press Release to connect the caller to the ringing phone.
If the called party fails to answer within a time-out period,
the transferred call (if it is an outside line) returns to the
console as a Recall.Reaching a Busy Number or an Extension
with...

Call Handling Basics 


 19
Transferring a call to an outside numberYou can request a meter pulse count for the call from the
telephone company operator. Upon completion of the call, the
console will ring. When you answer, the meter pulse count will
display on the console screen. Ask your communications
department for further information about this feature.
Questions about Transferring CallsWhat do I do if the destination to which I amtransferring a call is not answering?• Press [Source] to reconnect the...

20 


 Call Handling Basics
Holding and Retrieving CallsYou can place up to six callers on hold while you check for
information or page the person that the caller is requesting.
To place a call on hold
• Press Hold.
Information about the call appears in the Calls On Hold area.
To retrieve a call on hold
You can retrieve a call on hold only when the Source and/or
Destination area on the screen is clear.
• Press Retrieve, and then dial the position number of the call
(1-6) you want to retrieve.
Or
• Press...

Call Handling Basics 


 21
Conference CallsUp to eight parties (including yourself) may be connected to form
a conference call.
To set up a conference call
• With the two parties connected to the console—one in the
Source area and the other in the Destination area—press
[Conference].
To split a conference to speak privately to either caller
• Press either [Source] or [Destination].
To add more parties to a conference
1. Dial the number of the next party.
The word “Conference” and a Conference number now...

22 


 Call Handling Basics
Answering RecallsIf an external call transferred from the console to an extension is
not answered with a certain time, the call returns to the console
as a recall. The call waiting icon (
) appears above the [Recall]
softkey. Because Recalls are given priority, they will be answered
first when you press Answer. You can also use the [Recall]
softkey to answer recalls.
To answer a Recall
The Source and Destination areas must both be clear.
1. Press [Recall].
Or
2. Press Answer....

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