Mitel Attendant Console For Sx-2000 Superconsole 2000 User Guide

Advanced Features 


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Advanced Features
  ContentsAccount Codes ..................................................................................................................26
Bulletin Board ................................................................................................................... 26
Call Answer Priority...........................................................................................................27
Call Park...

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 Advanced Features
Account CodesAn Account Code is a type of password for the system. You may
need to enter an account code to access certain features or to
record a call on the SMDR log for billing or accounting purposes.
To enter an Account Code
1. Dial the Verified or Non-Verified Account Access Code.
A Verified code provides access to features; a Non-Verified
Code records calls on the SMDR log.
2. Dial the Account Code, ending in #.
If you make a mistake, press Cancel and try again.
3. Continue...

Advanced Features 


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Call Answering PriorityThe console is usually set up to answer incoming calls on a ‘first-
come, first-served’ basis. When you press the Answer key with
multiple calls waiting, the call that has been waiting longest will be
answered first. Alternatively, you can assign priorities to calls based
on their destination. For example, you might give higher priority to
calls to your company’s main listed directory number (LDN) than to
“Dial 0” calls (i.e., internal calls to the...

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 Advanced Features
Call ParkProvided the appropriate access code is programmed into the
system, this feature allows an extension user to retrieve a call
that you put on hold, by dialing the Call Park - Remote Retrieve
access code, followed by the console identity number and the
hold position number displayed on your screen.
To park a call for retrieval by an extension user
1. Put a call on hold (see Holding and Retrieving Calls
on page 20).
The screen displays the call in the first available Hold...

Advanced Features 


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Call Waiting ThresholdTo reduce call-waiting times, your system may be programmed to
present incoming calls to other consoles or answering positions.
If your system is programmed this way, you can specify the
number of calls that must be waiting before the system presents
them to your console.
To set the call waiting threshold
1. Choose Options on the Tools menu.
2. Click Miscellaneous.
3. Enter a number in the Call Waiting Threshold box.Cancel Call ForwardingCall Forwarding lets...

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 Advanced Features
Data CallsYou may be asked to connect an outside caller to a data
connection for data communications.
To connect a caller to a modem
1. Advise caller to switch local modem to “Data” when they hear
the high-pitched modem tone.
2. Dial the modem number.
‘Modem Call’ appears in status area.
3. Dial the destination data terminal number.
‘Ringing’, and then ‘Connected’ appear in the Destination area
to confirm that you are connected.
4. Listen for the high-pitched modem tone.
5. Press...

Advanced Features 


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Day and Night ServiceOffice telephone systems are typically placed in Night Service
after regular hours, or whenever the last available console is left
unattended.
Calls then ring alternate answering points—either designated
extensions, or a night bell.
Extension users can dial the Trunk Answer From Any Station
(TAFAS) Code to answer incoming calls ringing the night bell.
If the last available attendant console has not processed a call
after a programmable time-out period, the...

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 Advanced Features
Do Not Disturb (Extensions)Extension users usually set and cancel Do Not Disturb (DND) on
their own phones but you may be asked to do it for them. When
set, DND prevents calls from ringing the extension.
To set up Do Not Disturb on behalf of an extension user
1. Select Set Station DND on the Program menu.
2. Enter the extension number using the computer keyboard.
3. Click Yes.
To cancel Do Not Disturb on behalf of an extension user
1. Select Cancel Station DND on the Program...

Advanced Features 


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Feature Access CodesTo use the Recover and Voicemail keys on the console keypad,
your console must be programmed with the correct access codes.
To program the Recover and Voicemail access codes
1. Choose Options on the Tools menu.
2. Click Miscellaneous.
3. Type the access codes in the appropriate boxes.
4. Click Apply or OK.
Firmkey ProgrammingYou can reprogram the top two rows of keys on the console
keypad with other features or remove a feature from a key if the
feature is...

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 Advanced Features
Message WaitingYou can set (activate) a message waiting indicator on an
extension, to notify the user that you have a message for him or
her. You can also check whether an extension has a message
waiting and clear the message waiting indication.
If a dialed extension is busy, unanswered or has
activated Do Not Disturb
1. Press [Source] and take the message.
2. Press Message.
3. Press [Set MSG Waiting].
4. You can then,
• press Cancel to return to the call in Source (if...