Mitel Sx-100, Sx-200 Attendant Console Guide
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CONTENTSINTRODUCTION Operating Cross Reference Console Displays Console Key Descriptions Console TonesCALL HANDLING Answering an Outside Call Answering a Dial 0 Call Answering an Attendant Recall Answering a Don’t Answer Recall Answering a Camp-on Recall Answering a Hold Recall Placing an Outside Call Placing an Outside Line to a Dial 0 Call Calling an Extension Calling an Extension (Callback) Calling a Locked-out Extension Extending a Call - Extension Extending a Call to a Busy Extension (Camp-on) Extending a Call to a Busy Extension (Dial New Extension) Extending a Call to a Busy Extension (Abandon Call) Placing an Incoming Call on Hold Placing an Outgoing Call on Hold Retrieving a Call from Hold Connecting an Incoming Call to a Party on Hold Connecting an Outgoing Call to a Party on Hold Call Splitting Single Digit Dialing ADDITIONAL FEATURES Account Codes Verifiable Account Codes Automatic Route Selection (ARS) Callback Call Forward Call Forward (Cancelling) Call Forward (Cancelling All) Conference CallConference Recall (Answering Recall) Date Display Date (Setting) Direct Inward System Access (DISA) Do Not Disturb (Setting Up) V . . .III vi. . .VIII XAl A2 A3 A4 A5 A6 A7 A0 A9 A10All Al2 Al3 Al4 A15Al6 Al7 Al8 A19 A20 A21 A22 Bl B2 B3 B4 B5 B6 B7 B8 B9 BlO Bll B12 B13Do Not Disturb (Cancelling) Extension Out of Service Restoring Extension Service Extension Fault FindingFlashing for the Long-Distance OperatorLamp Test Hot Line Night Service Night Service (Flexible)Override (Busy Extension or Trunk) PagingPrinting System Feature Data Printer- Start/Stop Serial Call (Setting Up) Serial Call (Recall) Speed Call (To Store a Number) Speed Call (Placing a Call) Speed Call (Display a Stored Number) Speed Call (Cancel a Stored Number) Time (Setting) Trunk Access Trunk Busy-Out Trunk Non-Busy Trunk Group Attendant Access Trunk Group Dial Access Volume/Tone Ringer HOTEL FEATURES Automatic Wake-up (Setting) Automatic Wake-up (Cancel) Call Blocking/Room-to-Room RestrictionDo Not Disturb (Set Up/Display) Do Not Disturb (Cancel) Message Register Message Register of an ExtensionMessage Waiting (Set Up) Message Waiting (Cancel) Message Waiting (Display) Outgoing Call Restriction (Set Up) Outgoing Call Restriction (Cancel) Room Status (Changing) Room Status (Display by Room) Room Status (Change -All Extensions) Room Status (Print - All Extensions) Room Status Code i B14 B15 B16 B17 B18 B19 B20 B21 822:. : B23‘: B24‘1: : B25 826 B27 B28 829 B30 B31 B32 B33 B34 B35 B36 B37 B38 B39Cl c2 c3 c4 c5 C6c7 C8 c9Cl0I_.;:Cl1:,. Cl2 Cl3 Cl4Cl5 Cl6 Cl7
CONTENTS (CbNT’D)UNIFORM CALL DISTRIBUTION Printer Alarm Uniform Call Distribution DlSecurity Alarm Recorded Announcements D2SUPERSET 4 Security Alarm ALARMS REFERENCE SECTION Alarms ElTable 1 - Trunk Information Automatic Wake-up Table 2 - Class of Service Definitions No Answer Alarm E2 Emergency TransferProblem Log E3Speed Call List Lockout Alarm E4 Message Register AlarmTelephone Directory E5 ii E6 E7 E6 Fl F2 F3 F4 F6
OPERATING CROSS REFERENCE Feature Printing / Initiating Answering Connecting Holding Canceiling Displaying Local Calls A9, All A2 A8, Al2 Al6, A17 Al5 A13, Al4 Incoming Calls Al A12, A13, Al6 Al5 A14, Al9 Outgoing Calls Attendant Recalls Recalls Held Calls A7 A20 Al7 A3 A4, A5 Al3 A20, A19 Al8 Alarm Calls Conference Callback Call Forward Serial Call Override E7, D6, D2, D4 68 B9 A10 B4 B5 B6, B7 B27 B28 828 B23 Paging 824 Flashing 818 Do Not Disturb Outgoing Call Restriction Message Waiting Room-to-Room Restriction Room Status Message Register Wake-up Time Date Printer Trunk Busy-Out Trunk Group Attendant Access 813 814, C5 c4 Cl1 Cl2 Cl4 C8 Cl0 c3 c3 c14, c17, c13, Cl5 BlO c14, c7, c7 B29 Cl c2 Cl4 B33 Bll 831 B26 B39 B35 B36 B37 B38 Extension Service B16 B15 Night Service 821 B21
INTRODUCTION This book is designed to tell you how to operate the SX-100 and SX-200 PABX consoles. Your attendant console may be used with a handset or a headset, which may be plugged in either side of the console. While the PABX offers many advanced operating features, the basic operation is very simple: To answer a call: press the Incoming Call key that is flashing, or press the ANSWER key To call someone: dial the required number To complete calls: press the RELEASE key The console displays give you all the information you need to easily handle all types of calls. NOTE: 1. 2. 3. In this book the attendant access code is shown as 0 and the attendant function code as >le. Codes may be defined as any dial pad symbol or number when the system access codes are assigned. Your console may not have access to all the features described in this book. If you try to access a feature that is not provided, you will hear reorder tone. You must press the CANCEL key and the RELEASE key to free the console. If you accidentally attempt to make a connection which is not allowed by the PABX, you will hear a distinctive “beep” tone in the handset or headset. V
CONSOLE DISPLAYS TRUNK GROUP STATUS CW (Calls Waitirmg) ATT The lamps in this field display information on trunk groups. BUSY Each of the 10 lamps in this field light when the associated trunk group is busy. Each of the IO lamps in this field light when the associated trunk group is attendant access only. (See Trunk Group Attendant Access and Trunk Group Dial Access on pages B37 and B38.) ALARM CON MIN vi The lamps in this field display system alarms. MAJ Indicates a major alarm. Emergency transfer has been activated. The 12 power fail extensions are connected to outside lines. Contact your service representative. Indicates a fault inside your console. Indicates a minor alarm. Displays the number of calls waiting to be answered. TIME Displays the time (in hours and minutes). Displays the date when the IDENT key is pressed. SYSTEM STATUS This field contains a lamp for each trunk and extension on your system. A lamp lights when the associated extension or trunk is busy. This display may also be used to display all extensions in “Do Not Disturb”, in “Message Waiting” active, or in a specific Room Status.
CONSOLE DISPLAYS SOURCE Displays calling party information. NUMBER CLASS ATT INT RCL DID MAN Displays the calling number. Displays the class of service of the calling party. Indicates that the attendant is talking to the calling party. Identifies the call as an intercept call. Identifies the call as a recall. Identifies the call as a Direct Inward Dial call to the attendant. Identifies the call as a manual line service call. DESTINATION Displays called party information. NUMBER CLASS ATT RING BUSY ERR Displays the number of the called party. Displays the class of service of the called party. Indicates that the attendant is talking to the called party. Indicates that the called party is ringing. Indicates that the called party is busy. Indicates to the attendant that an unassigned number has been dialed. vii
r CONSOLE KEY DESCRIPTIONS Note 1: This key may be assigned to either ROOM RESTR, ROOM STATUS or NIGHT 2 features. Note 2: This key may be assigned to either CALL BLOCK or HOLD 4 features. Note 3: This key may be assigned to either GUEST ROOM or SERIAL CALL features. Note 4: This key may be assigned to either FLASH or SERIAL CALL features. * Hotel/Motel features only LAMP TEST Pressing this key turns on console lamps and displays so that faulty lamps or displays can be readily detected. ALARM RESET Pressing this key resets alarm signal tone and identifies the type of alarm. BELL OFF Pressing this key disables the console ringer. The associated lamp indicates that the bell has been turned off. To reactivate this ringer, press the key again. IDENT If you have a “bad” connection with an extension, press this key to identify both circuits involved. ROOM RESTR Allows the attendant to restrict an extension from making trunk calls (Note 1). ROOM STATUS The ROOM STATUS key allows you to display the status of a room (Note 1). NIGHT 1 and 2 These keys are used to switch the PABX into and out of night service. The associated lamps indicate when the PABX is in night service (Note 1). DO NOT DSTB Allows you to restrict an extension from receiving calls (Hotel only). MSGE WAIT Allows you to leave a message waiting indication at an extension. . . . VIII
CONSOLE KEY DESCRIPTIONS CALLBACK Use this key when you reach an extension that is not answered or busy. You will be recalled after the extension is used or becomes free. CANCEL The cancel key is used to cancel a misdialed call. CALL BLOCK This key allows you to inhibit selected room-to-room calling (Note 2). HOLD l-4 You can place a call on hold by pressing one of the HOLD keys. The associated lamp lights to indicate that there is a call on hold (Note 2). FLASH Press this key to flash the telephone company operator on long-distance calls (Note 4). GUEST ROOM Press this key to display the status of any room (Note 3). SERIAL CALL Press this key and incoming calls will recall to your console when the called extension releases the call (Notes 3 and 4). CONF By pressing this key, you can set up an attendant conference. The associated lamp flashes when there is a recall from the conference, and remains lit when a conference is underway. PAGE While the PAGE key is pressed down, you can access the paging device. The associated lamp indicates that the paging equipment is busy. OVERRIDE This key allows the attendant to override an existing conversation. RELEASE The RELEASE key is used to release the attendant from connections made through the console. RECALL -: The lamp associated with the RECALL key flashes to indicate a recall to the attendant. ._; DIAL 0 This lamp flashes to indicate a “Dial 0” call. LDN l-4 The lamps associated with these four keys flash to indicate up to four different types of incoming trunk calls (e.g., FX, CO, WATS, TIE). SOURCE Press this key to connect you to the source side of a call. The lamp indicates the connection to the source. BOTH This key is pressed to connect the attendant to both the source and destination parties. The associated lamp lights to indicate the 3-way connection. BEST The destination key is pressed to connect the attendant to the destination side of a call. The associated lamp is lit whenever you are speaking to the destination party. ANSWER This is a common answer key for calls appearing on the RECALL, DIAL 0, and LDN 1-4 keys. The ANSWER lamp flashes when any incoming call appears on the console, and remains in a steady on condition when the call is answered. ix
CONSOLE TONES The SX-lOO/SX-200 operator’s console tone ringer announces the arrival of calls in coded patterns for the four HOLD keys, the CONF key and the MIN ALARM LED. Until the appropriate key is pressed, the pattern is repeated as follows: 0 ALARM: The console ringer gives a short burst immediately followed by a slightly longer one, somewhat like the pronunciation of the word “alarm”. 0 CONFERENCE: The console ringer gives a long burst immediately followed by a shorter one, somewhat like the pronunciation of the word “conference”. 0 HOLD KEYS: These are identified by one or more short blips from the console ringer - one blip for HOLD key one, two blips .for HOLD key two, etc. X The operator may also identify a key whose LED is lit (i.e., function in effect). This may be done by: 0 Pressing and holding down the LAMP TEST key in the silent position. 0 Pressing any of the remaining keys. Any key whose LED is lit will activate the tone ringer.