Mitel SX-200 DIGITAL Pabx Information Manual
Have a look at the manual Mitel SX-200 DIGITAL Pabx Information Manual online for free. It’s possible to download the document as PDF or print. UserManuals.tech offer 55 Mitel manuals and user’s guides for free. Share the user manual or guide on Facebook, Twitter or Google+.
Customer Data Entry (CDE) Form 03 - COS Define 4.17 This form defines the Classes of Services for the system (refer to Table 4-7, COS Define for the form layout). Classes of Ser- vice group together stations with common feature operations and restrictions. The SX-200@ DIGITAL PABX with Generic 1001 software accommodates a maximum of 50 Classes of Service. Each device (including attendants and all trunks) are supplied with a Class of Ser- vice. This provides for the multi-attendant environment where one attendant may access the night service assignments. Also, each con- sole can disable or enable on a per-trunk basis incoming SMDR re- cordings. COS options are listed in groups. Refer to Table 4-6, Class- of-Service Options for the total list of COS options. TABLE 4-6 CLASS-OF-SERVICE OPTIONS ATTENDANT-RELATED Option Number Class-of-Service Name 100 Attendant Bell-Off 101 Attendant O/G Restriction/Room Status Setup 102 Attendant Display of System Alarms 103 Attendant DISA Code Setup 104 Attendant Flexible Night Service Setup 105 Attendant Guest Room Key 106 Attendant New Call Tone 107 Attendant Automatic Call Forward - No Answer 108 RESERVED 109 Attendant Serial Call 110 Attendant Abbr. Dial Confidential Number Display 111 Attendant Abbreviated Dial Programming 112 Attendant Station Busy-Out 113 Attendant Call Block Key 114 Attendant Trunk Busy-Out 115 Attendant-Timed Recall (No Answer) 10 - 60 Seconds Default is 30 Seconds 116 Attendant-Timed Recall (Hold) ld - 60 Seconds Default is 30 Seconds 117 Attendant-Timed Recall (Camp-on) 10 - 60 Seconds Default is 30 Seconds 118 Attendant Automatic Call Forward - No Answer Timer 10 - 60 Seconds Default is 30 Seconds 119 Attendant Tone Signalling on Trunks STATION/SUPERSET@-RELATED Option Number Class-of-Service Name 200 Account Code, Forced Entry - External Calls 201 Account Code, Forced Entry - Long Distance Calls 202 Alarm Call Page 4-15
Customer Data Entry (CDE) TABLE 4-6 (CONT’D) CLASS-OF-SERVICE OPTIONS STATION/SUPERSET@-RELATED Option Number Class-of-Service Name 203 Broker’s Call 204 Call Block Applies (Room To Room) 205 Call Distribution Agent Position 206 Call Forwarding - Busy 207 Call Forwarding - Don’t Answer 208 Call Forwarding - External 209 Call Forwarding - Follow Me 210 Call Forwarding Inhibit on Dial-In Trunks 211 Call Hold and Retrieve Access 212 Can Flash if Talking to an Incoming Trunk 213 Can Flash if Talking to an Outgoing Trunk 214 Cannot Dial a Trunk After Flashing 215 Cannot Dial a Trunk If Holding or Conferencing With One 216 Data Security 217 Direct to ARS 218 Directed Call Pickup 219 Discriminating Dial Tone 220 Do Not Disturb 221 Clear All Features 222 RESERVED 223 Flash Disable 224 Flash for Attendant 225 Hold Pickup (Attendant Paged Access) 226 Inward Restriction (DID) 227 Lockout Alarm Applies 228 Manual Line 229 Message Register Applies 230 Message Register Overflow Alarm 231 Message Waiting Setup - Bell 232 Message Waiting Setup - Lamp 233 Never a Consultee 234 Never a Forwardee 235 Originate Only 236 Outgoing Trunk Callback 237 Outgoing Trunk Camp-on 238 Override Security 239 Priority Dial 0 240 Privacy Disable 241 Receive Only 242 Repeated Camp-on Beeps 243 Non-Busy Extension 244 Room Status Applies 245 Abbreviated Dial Access 246 TAFAS Any Access 247 TAFAS Access Tenant 248 TAFAS Access During Day Service 249 Transfer Dial Tone Page 4-16
Customer Data Entry (CDE) TABLE 4-6 (CONT’D) CLASS-OF-SERVICE OPTIONS STATION/SUPERSET@-RELATED Option Number Class-of-Service Name 250 Transfer With Privacy 251 Call Forward - Don’t Answer Timer (2 - 6 Rings) Default is 3 Rings 252 Call Hold Recall Timer (1 - 5 Minutes) Default is 1 Minute 253 Repeated Camp-on Beeps Timer (5 - 45 Seconds) Default is 10 Seconds 254 UCD Music on Hold Timer (0 - 50 Minutes) ATTENDANT/STATION/SUPERSET@-RELATED Option Number Class-of-Service Name 300 Automatic Callback 301 Camp-on 302 Flash-in Conference (Greater than 3) 303 Paging Zone 1 Access 304 Paging Zone 2 Access 305 Paging Zone 3 Access 306 Paging Zone 4 Access 307 Paging Zone 5 Access 308 Paging Zone 6 Access 309 Paging Zone 7 Access 310 Paging Zone 8 Access 311 Paging Zone 9 Access 312 Paging Default (0 Gives All Zones Enabled) (0 - 9) 313 CO Trunk To CO Trunk Connect 314 CO Trunk To Tie Trunk Connect 315 CO Trunk To DID Trunk Connect 316 Tie Trunk To Tie Trunk Connect 317 Tie Trunk To DID Trunk Connect 318 DID Trunk To DID Trunk Connect 319 Extension Non-CO Trunk To Trunk Connect STATION-RELATED Option Number Class-of-Service Name 400 Contact Monitor 401 Call Park 402 Long Loop (Off-Premises Extension Only) 403 Trunk Recall Partial Inhibit ATTENDANT/SUPERSET’-RELATED Option Number Class-of-Service Name 500 Override 501 Override Announce 600 SUPERSET@ - Auto-Answer 601 SUPERSET@ - Auto-Hold Disable Page 4-17
Customer Data Entry (CDE) TABLE 4-6 (CONT’D) CLASS-OF-SERVICE OPTIONS SUPERSET@-RELATED Option Number Class-of-Service Name 602 SUPERSET@ - Background Music 603 SUPERSET@ - Disconnect Alarm 604 SUPERSET@ - immediate Line Select 605 SUPERSET@ - Message Program 606 SUPERSET@ - Sub-Attendant 607 SUPERSET@ - Associated Modem Line 608 SUPERSET@ - Room Status Display: . 609 SUPERSET@ - Night Service Switching ALL DEVICES Option Number Class-of-Service Name 700 SMDR - Does Not Apply 701 No Dial Tone 702 SMDR - Overwrite Buffer TRUNK-RELATED Option Number Class-of-Service Name 800 ANI Applies 801 Incoming Trunk Call Rotary 802 Limited Wait For Dial Tone 803 SMDR - Drop Calls Less Than N Digits (N= 0 to 11, 0= Disabled) 804 SMDR - Drop Incomplete Outgoing Calls 805 SMDR - Extended Record 806 RESERVED 807 SMDR - Record Incoming Calls 808 SMDR - Record Meter Pulses 809 RESERVED 810 Special DISA 811 Standard Ring Applies 812 DISA During Night Service Only DATASET-RELATED Option Number Class-of-Service Name 900 RESERVED Page 4-18
Customer Data Entry (CDE) ____ ..~ ~- ( TABLE 4-7 / / FORM 03 - CDS DEFINE CDE TERMINAL DISPLAY : 26 1 -&N-86 alarm status = NO ALARM [ cos : I I OPTION NAME (DISPLAYING ENABLED > Attendant Bell-Off STATUS OPTION NUM Attendant Display of System Alarms Attendant DISA Code Setup Attendant Flexible Night Service Setup Attendant New Call Tone Attendant Automatic Call Forward - No Answer Attendant Sertal Call Attendant Abbr. Dial Confidential Number Display Attendant Abbreviated Dial Programming Attendant Station Busy-Out Attendant-Timed Recall (NO ANSWER) IO-60 s Attendant-Timed Recall (HOLD) IO-60 s ENABLED ENABLED ENABLED ENABLED ENABLED ENABLED ENABLED ENABLED ENABLED ENABLED z: 100 102 103 104 106 107 109 110 111 112 115 116 Attendant Bell-Off ENABLED 100 i-DISABLE 2-COPY CDS 3-CO5 NUMBER 4-TOP 5-BOTTOM %-QUIT I I 7-OPTION NUM 8-SHOW DISABLE S- O- ATTENDANT CONSOLE DISPLAY [ cos : 1 ] OPTION NAME (DISPLAYING ENABLED 1 STATUS OPTION NUM Attendant Bell-Off ENABLED 100 FIBDISABLE F2XOPY CDs F3XOS NUMBER F4>TOP FS>BOTTOM FG>QUIT F7>0PTION NUM FEJ>SHOW DISABLE FS> FO> FORM0037RO Page 4-19
Customer Data Entry (CDE) 4.18 Field Description. The header line indicates the Class of Ser- vice being programmed and which set of options are selected; either the enabled or disabled options. The command line displays the current indexed option. When Form 03 - COS Define is selected, the command line displays the first enabled option of the first Class of Service. OPTION NAME Field This field lists the option titles. The actual option names cannot be modified. The option names are classified into two groups: enabled options and disabled options. STATUS Field This field displays the. status of each option; either DISABLED, ENABLED or a timer value. OPTION NUM This field displays the number of each Class of Service option. The actual option number cannot be modified. 4.19 Commands l-DISABLE/ENABLE This softkey has two functions; it disables and enables COS options. Pressing the DISABLE softkey disables the se- lected COS option. Pressing the ENTER softkey completes the process; the display shows the next ENABLED COS option. Pressing the ENABLE softkey enables the selected COS option. Pressing the ENTER softkey completes the process; the display shows the next DISABLED option. After pressing the DISABLE (or ENABLE) softkey, the status of the COS option on the command line reflects this change. Pressing the ENTER softkey completes this process; the selected COS option disappears from the list. Note: For those COS options which have a status other than “ENABLED” or “DISABLED”, this softkey has no function or indica- tion. Z-COPY COS Pressing the COPY COS softkey copies the contents of one Class of Service to another. This is useful when two Classes of Service are similar. The command line displays the COPY FROM COS prompt; the user enters the l- or 2-digit COS number. The command line then displays the TO COS prompt; the user enters the second l- or 2-digit COS number. Pressing the ENTER softkey completes the copy process. 3-COS NUMBER Pressing the COS NUMBER softkey prompts the user for a COS number (one or two digits) which selects a specific COS number. The header line displays the new COS number. 4-TOP Pressing the TOP softkey moves the line pointer to the first line of the disabled or enabled options. The command line displays the first line. 5-BOTTOM Pressing the BOTTOM softkey moves the line pointer to the last line disabled or enabled options. The command line displays this line. Page 4-20
Customer Data Entry (CDE) 6-QUIT Pressing the QUIT softkey after a field has been edited re- stores the form to the level before the field was modified. The change is not saved. At all other times, pressing this softkey exits Form 03 and returns the display to the level where the forms are selected. Refer to Table 4-2, Available Forms. B-CANCEL This softkey appears after a programming error has oc- curred. Pressing the CANCEL softkey returns the display to the level where the programming error was made. The CANCEL softkey appears with an error message. Refer to Table 4-45, Programming Error Mes- sages for a list of these error messages. ‘I-OPTION NUM This softkey selects a specific COS option. Pressing the OPTION NUM softkey displays the ENTER OPTION NUM: prompt on the command line. The selection is completed by entering a valid option number (100 to 811). The command line displays that COS option name, status and number. 8-SHOW DISABLE/SHOW ENABLE This softkey has two functions; it displays the disabled and enabled COS options. Pressing the SHOW DISABLE softkey displays the currently disabled COS options. This softkey now shows the SHOW ENABLE prompt and softkey 1 displays the ENABLE prompt. Pressing the SHOW ENABLE softkey shows those COS options that are enabled. This softkey returns to the SHOW DISABLE prompt and softkey 1 displays the DISABLE prompt. Note: Those options with a status other than “ENABLED” or “DISABLED” are listed when the SHOW ENABLE softkey is pressed. O-ENTER Pressing the ENTER softkey once converts the working copy of the COS Define Form to reflect the modification to the COS option. If the QUIT softkey is pressed after the ENTER softkey has been pressed only once, then the command line displays a warning mes- sage. The message is: DATA HAS BEEN CHANGED, BUT NOT YET SAVED IN DATABASE -- “ENTER” TO SAVE. The ENTER softkey must be pressed again to commit the COS to the database. Page 4-21
Customer Data Entry (CDE) Form 04 - System Options/System Timers 4.20 This form specifies the system’s options and timers that are systemwide. Refer to Table 4-8, System Options and Timers for the complete list and refer to Table 4-9, System Options/System Tim- ers for the form layout. TABLE 4-8 SYSTEM OPTIONS AND TIMERS Option Number System Options/System Timers 01 24 Hour Clock 02 RESERVED 03 RESERVED 04 Message Waiting and Message Register Change Print 05 Verified Account Codes 06 RESERVED 07 RESERVED 08 RESERVED 09 Attendant Call Block 10 Attendant Conference Beeps 11 Automatic Wake-up 12 Automatic Wake-up Alarm 13 Automatic Wake-up Print 14 Automatic Wake-up Music 15 Data Demultiplexer 16 DID To Non-Co Trunk Via Attendant Inhibit 17 Discriminating Ringing 18 Discriminating Ringing Always 19 RESERVED 20 Holiday Messages 21 Incoming to Outgoing Call Forward 22 Last Party Clear - Dial Tone 23 Message Register Count Additional Supervisions 24 Message Register Audit 25 Message Register Zero After Audit 26 No Overlap Outpulsing 27 Room Status Audit 28 SMDR Indicate Long Calls 29 SUPERSET@ Set Last Number Redial 30 RESERVED 31 Satellite PBX 32 Outgoing Call Restriction 33 Room Status 34 Auto Room Status Conversion/Auto Wake-up Print 35 Digit Translation Plan (0 - 3) 36 ARS Unknown Digit Length Time-out (2 - 15 Seconds) 37 Limited Wait For Dial Tone (1 - 15 Seconds) 38 Pseudo Answer Supervision Timer (10 - 60 Seconds) 39 Dialing Conflict Timer (2 - 10 Seconds) 40 Final Ring Time-out (1 - 30 Minutes) 41 Minimum Flash Timer (10 ms units) 20 - 50 Page 4-22
Customer Data Entry (CDE) TABLE 4-8 (CONT’D) SYSTEM OPTIONS AND TIMERS Option Number System Options/System Timers 42 Maximum Flash Timer (10 ms units) 20 - 150 43 DISA Answer Timer (1 - 8 Seconds) 44 Account Code Length (VARIABLE or 4 - 12 digits) 45 Auto Room Status Conversion/Auto Wake-up Print Timer 46 Room Status Call Restriction Default Page 4-23
Customer Data Entry (CDE) [.-v TABLE 4-B i.. FORM 04 - SYSTEM OPTIONS/SYSTEM TIMERS. CDE TERMINAL DISPLAY 4:26 1 -JUN-86 alarm status = NO ALARM System Options (Displaying ENABLED Options) STATUS OPTION NUM Discriminating Ringing ENABLED 17 Holiday Messages ENABLED 20 Incoming to Outgoing Call Forward ENABLED 21 SUPEKSET Set Last Number Kedial ENABLED 29 Digit Translation Plan o-3 I 35 ARS Unknown Digit Length Time-out 2-15 seconds 5 36 Limited Wait For Dial Tone 3-15 seconds 5 37 Pseudo Answer Supervision Timer 1 O-60 seconds 20 38 Dialing Conflict Timer 2-10 seconds 5 39 Final Ring Time-out I-30 minutes 1 40 Minimum Flash Timer (10 ms units) 20-50 0 41 Maximum Flash Timer (IO ms units) 20-150 0 42 Discriminating Ringing ENABLED 17 l-DISABLE 2- 3- 4-TOP 5-BOTTOM ;-QUIT 7-OPTION NUM 8-SHOW DISABLE 9- O- ATTENDANT CDNSDLE DISPLAY System Options (Displaying ENABLED Opt ions) STATUS OPTION NUM Dlscriminatlng Rlnging ENABLED 17 Fi>DISABLE F2> F3> F4>TOP FS>BOTTOM F6XXJIT F7>0PTION NUM F8>SHOW DISABLE F9> FO> FORM0036R Page 4-24