Mitel SX-200 DIGITAL Pabx Information Manual

							MITEL STANDARD PRACTICE SECTION MITLSI 98-093-320~NA 
Issue 2, September 1986 
SX-200” DIGITAL 
PRIVATE AUTOMATIC BRANCH EXCHANGE (PABX) 
SYSTEM TEST PROCEDURES 
Copyright of MITEL Corporation 1986 
TM - Trademark of MITEL Corporation 
@Registered Trademark of MITEL Corporation  
						

							System Test Procedures 
CONTENTS 
PAGE 
I. INTRODUCTION 
................................... l-l 
General .......................................... 
l-l 
Reason for Reissue ............................... 
l-l 
SUPERSET 3TM and SUPERSET qTM Sets 
................. l-l 
Section Overview 
................................. l-l 
Test Equipment .................................. 
1-2 
Associated Sections 
............................... l-2 
initial System State 
............................... l-2 
2. MAINTENANCE TERMINAL COMMAND VERIFICATION 
...... 2-l 
General ......................................... 
2-l 
System Access 
................................... 2-l 
Maintenance Levels 
............................... 2-l 
Setting System Date 
.............................. 2-4 
Setting System Time 
.............................. 2-5 
Changing Passwords 
.............................. 2-6 
Setting Maintenance Terminal Port Baud Rate 
2-8 
SettingPrinterPortBaudRate.. 
.. .... ..... 
:::::::::‘2-10 
Setting Print Device 
.............................. Z-12 
SHOW Command 
................................ 2-13 
Database Copying ................................ 
2-14 
MONITOR Command 
.............................. 2-l 6 
STOP Command 
................................. 2-17 
Diagnostics ..................................... 
2-18 
CLEAR Command 
................................ 2-22 
Accessing Enabling and Disabling of Diagnostic Functions 2-23 
Traffic Measurement 
............................. 2-26 
Logs .......................................... 
2-29 
Reports ........................................ 
2-33 
3. ALARM SYSTEM TESTS 
............................. 3-l 
General 
......................................... 
3-l 
Setting Alarm Threshold 
........................... 3-2 
4. STATION FEATURE TESTS 
........................... 4-l 
General 
......................................... 
4-l 
Conflict Dialing 
.................................. 4-l 3 
Dial Call Pickup 
.................................. 4-14 
Extension Reset (Clear All Features) 
................. 4-16 
Flash For Attendant 
.............................. 4-17 
Station Conference 
............................... 4-21 
5. ATTENDANT CONSOLE TESTS . . . . . . . . . . . . . . . . . . . . . s . . 5-l 
General . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-l 
Maintenance and Customer Data Entry Applications . . . . . 5-20 
6. CUSTOMER FEATURE TESTS 
......................... 6-l 
Class-of-Service Tests 
............................. 6-l 
Class-of-Restriction Tests 
.......................... 6-l 
. . . 
III  
						

							System Test Procedures 
TABLE TITLE 
PAGE 
2-l System Access .............................. 2-l 
LIST OF CHARTS 
CHART TITLE 
PAGE 
2-l 
2-2 
2-2 
2-4 
2-5 
2-6 
2-7 
2-8 
2-9 
2-10 
2-l 1 
2-12 
2-l 3 
2-14 
2-15 
2-16 
2-l 7 
2-18 
2-19 
3-l 
3-2 
4-l 
4-2 
4-3 
4-4 
4-5 
4-6 
4-7 
4-8 
4-9 
4-l 0 
4-l 1 
4-12 
4-13 
4-14 
4-l 5 
4-l 6 
4-17 
4-18 
4-19 Logging In and Out of the System .............. 2-2 
Setting System Date ......................... 2-4 
Setting System Time ......................... 2-5 
Changing Passwords ......................... 2-6 
Setting Maintenance Terminal Port Baud Rate 
..... 2-8 
Setting Printer Port Baud Rate 
................. 2-10 
Setting Print Device ......................... 2-12 
System Level: Show Command ................ 2-13 
System Level: Database Copying ............... 2-14 
System Level: Monitor Command ............... 2-16 
System Level: Stop Command ................. 2-17 
Diagnostics Level: Test Command .............. 2-18 
Diagnostics Level: Show Command ............. 2-21 
Diagnostics Level: Clear Command ............. 2-22 
Diagnostics Level: Enabling And Disabling 
Diagnostics 
.............................. 2-23 
Removing Equipment From And Returning 
Equipment to Service ....................... 2-25 
Traffic Measurement ........................ 2-26 
Logs Level ................................ 2-29 
Reports ................................... 2-23 
Alarms .................................... 3-l 
Setting Alarm Threshold Rate .................. 3-2 
Abbreviated Dial 
............................. 4-2 
Broker’s Call 
................................ 4-2 
Call Forwarding (All Types) 
..................... 4-3 
Call Hold 
.................................. 4-10 
Call Hold Retrieve (Local and Remote) , . . , , , , a . , . 4-11 
Callback Busy 
.............................. 4-12 
Camp-on ................................. 4-12 
Conflict Dialing ............................. 4-13 
Dial Call Pickup ............................ 4-14 
Directed Call Pickup ......................... 4-14 
Do Not Disturb 
............................. 4-15 
Extension Reset (Clear All Features) ............ 4-16 
Flash for Attendant ......................... 4-17 
Hunt Groups (Circular) ....................... 4-18 
Hunt Groups (Terminal) ...................... 
4-19 
Line Lockout ............................... 4-20 
Station Conference .......................... 
4-21 
Station-To-Station Call ...................... 4-22 
Station Transfer ............................ 
4-22  LIST OF TABLES 
iv  
						

							System Test Procedures 
CHART TITLE PAGE 
5-l 
5-2 
5-3 
5-4 
5-5 
5-6 
5-7 
5-8 
5-9 
5-10 
5-l 1 
5-12 
5-13 
5-14 
5-l 5 
5-16 
5-17 
5-18 
5-19 
5-20 
5-21 Answering Calls ............................. 5-2 
Originating Calls ............................. 5-3 
Call Hold And Retrieve ........................ 5-4 
Recall ..................................... 6-5 
Serial Call .................................. 5-6 
Attendant-Controlled Conference ............... 5-6 
Abbreviated Dial ............................. 5-7 
Do Not Disturb .............................. 5-8 
Override ................................... 5-9 
Flexible Night Service ........................ 5-10 
Trunk Busy Out Operation .................... 5-11 
Message Waiting ........................... 5-l 2 
Attendant Call Forwarding .................... 5-113 
Attendant Station Busy-out ................... 5-l 5 
Attendant Direct Trunk Select ................. 5-16 
Attendant Disa Code Setup ................... 5-16 
Attendant Display of SUPERSET qTM Set Messages . 5-17 
Attendant Last Number Redial ................. 5-17 
Attendant Night Switching .................... 5-18 
System Identifier ........................... 5-19 
Maintenance and Customer Data Entry 
Applications .............................. 5-20  LIST OF CHARTS (CONT’D) 
V  
						

							System Test Procedures 
1. INTRODUCTION 
General 
1.01 
This Section details the system tests to be performed after the 
system installation (refer to Section MITL9108-093-200-NA, In- 
stallation) and programming (refer to Section MITL9108-093-210-NA, 
Customer Data Entry) have been completed. Upon completion of the 
tests detailed in this Section, all programming system options and 
features will have been verified. 
Reason for Reissue 
1.02 
This Section has been reissued to provide procedures for sys- 
tematically testing the SX-200@ DIGITAL PABX features and 
options, in 336-port and 480-port configurations. 
SUPERSET 3TM and SUPERSET qTM Sets 
1.03 The SUPERSET 3TM and SUPERSET qTM sets are similar to stan- 
dard telephones in that all are subject to Class-of-Service limi- 
tations. To ensure that all Class-of-Service-related features are ac- 
tivated it is only necessary to perform the system tests for that 
particular Class of Service at a standard telephone. To test the actual 
functionality of the SUPERSET@ sets, refer to Section MITL9108-093- 
106-NA, SUPERSET 3TM Set Information, and Section MITL9108-093- 
107-NA, SUPERSET qTM Set Information. 
Section Overview 
1.04 This Section consists of a series of tests of the system and 
provides a system confidence check on individual features. The 
Section is divided into a number of parts, each of which deals with a 
specific area or function. These are: 
l Maintenance Terminal Commands 
0 Alarm System Tests 
0 Station Features 
a Attendant Console Features 
0 Customer Feature Tests. 
Page l-l  
						

							System Test Procedures 
Test Equipment 
1.05 System tests are designed to be carried out without specialized 
test equipment. 
Associated Sections 
1.06 The following Sections are also associated with system tests: 
a MITL9108-093-200-NA, Shipping, Receiving, and Installation 
0 
MITL9108-093-206-NA, Installation Forms 
0 
MITL9108-093-315-NA, Attendant Console Description 
0 
MITL9108-093-350-NA, Troubleshooting 
0 
MITL9108-093-35l-NA, RS-232 Maintenance Terminal. 
Initial System State 
1.07 
Before beginning system testing, the SX-200@ DIGITAL PABX 
must have been installed and tested to verify correct operation 
from a hardware standpoint. 
1.08 Ensure the Maintenance Terminal and a printer have been in- 
stalled and function correctly. 
1.09 Ensure the SX-200@ DIGITAL PABX is programmed with Cus- 
tomer Data appropriate to the installation. Failure to program 
the PABX with Customer Data will prevent full testing of the system. 
For information concerning Customer Data Entry, refer to Sections . 
MITL9108-093-206-NA, Installation Forms, and MITL9108-093-210-NA, 
Customer Data Entry. 
1.10 Maintenance Terminal commands must be entered in accor- 
dance with the procedures detailed in Section MITL9108-Og3- 
351-NA, RS-232 Maintenance Terminal. 
1.11 Ensure stations (extensions) and Attendant Consoles have the 
appropriate Class of Service allocated to them for the test 
involved. The tests performed must be appropriate to the system 
installed. 
1.12 Ensure the Maintenance Terminal, Attendant Consoles, and in- 
stalled cards do not indicate any CRITICAL, MAJOR or MINOR 
alarms. If alarm conditions exist, refer to Section 
MITLSI 08-093-350-NA, Troubleshooting. 
1.13 Ensure that Maintenance and Customer Data Entry are currently 
not accessed by any user. 
Page l-2/2  
						

							System Test Procedures 
2. MAINTENANCE TERMINAL COMMAND VERIFICATION 
General 
2.01 Successful completion of the following tests will confirm that 
the Maintenance Terminal has been correctly installed and can 
access the SX-200@ DIGITAL PABX to perform directed diagnostic and 
maintenance commands satisfactorily for each of the different levels 
of entry. Section MITLSI 08-093-351 -NA, RS-232 Maintenance Termi- 
nal, is required for reference during these tests. 
Note: In verifying the functions available at the Maintenance Termi- 
nal, it is possible that system-generated messages unrelated 
to the tests being performed will appear at the Maintenance 
Terminal. These messages do not affect the outcome of the 
tests, and should be disregarded for the duration of system 
tests. 
System Access 
2.02 There are five different levels of system access. Passwords for 
access by the various levels are programmable and alterable 
through Maintenance functions. Levels of access are shown in Table 
2-1. Chart 2-l describes the procedures to be followed to verify the 
correct operation of the system access facilities. 
Maintenance Levels 
2.03 There are several levels of maintenance functions available. 
These are: System Level, Diagnostics Level, Traffic Measure- 
ment Level, Logs Level, and Reports Level. The levels are accessed via 
softkeys from the Maintenance Menu. Various functions are available 
within each level. The following procedures test each function acces- 
sible within each level. Charts 2-l through 2-l 1 test the System Level 
functions. 
TABLE 2-l 
SYSTEM ACCESS 
1 ACCESS LEVEL 
USERNAME DEFAULT PASSWORD 1 
Installer INSTALLER 
Maintenance 2 MAINT2 
Maintenance 1 MAINTI 
Supervisor SUPERVISOR 
Attendant ATTENDANT 1000 
Page 2-l  
						

							System Test Procedures 
CHART 2-1 
LOGGING IN AND OUT OF THE SYSTEM 
Step Action Verify 
1 
Ensure the terminal is Screen displays a flashing cursor. 
connected and turned on. 
2 Press RETURN twice. Screen displays: 
1 - VT-100 
2 - TTY TYPE 
SELECT A TERMINAL TYPE: 
3 Press 1, and RETURN Screen displays: 
1 - MAINTENANCE 
2 - CDE 
6 - QUIT 
SELECT AN APPLICATION (OR QUIT TO START OVER): 
4 Press 1, and RETURN System responds with: 
ENTER USERNAME: 
5 Enter INSTALLER, and System responds with: 
press RETURN PASSWORD: 
6 Enter 1000, and press The password does not appear on 
RETURN screen. The system responds with: 
PLEASE WAIT... 
if username and password has been 
correctly entered, or: 
Authorization Failure 
if username or password has been incorrectly entered. If 
Authorization Failure appears, return to Step 2, and repeat 
Steps 2 though 6. 
System &ears screen, then draws the Maintenance menu. 
7 Press 6 System responds with prompts to choose 
(QUIT softkey) an application (Step 3). Go to Step 8. 
Page 2-2  
						

							System Test Procedures 
CHART 2-l (CONT’D) 
LOGGING IN AND OUT OF THE SYSTEM 
Step Action Verify 
8 Press 2, and RETURN. System responds with prompt for username. 
9 Enter INSTALLER, and System responds with prompt for password. 
press RETURN. 
10 Enter 1000, and press 
RETURN. System responds as in Step 6. If Authorization Failure 
appears, return to Step 1. Repeat Steps 1 to 3, then Steps 
8 and 9. 
System clears screen, then draws the Customer Data 
Entry menu (FORMS). 
11 Press 6 System responds with prompts to choose 
(QUIT softkey) an application (Step 3). 
12 Press 6, and RETURN. System responds with: 
. ..QUIT 
If passwords have been assigned to other levels of access 
(MAINT2, MAINTl, SUPERVISOR, ATTENDANT) return to 
Step 1 and repeat Steps 1 through 11 for each level of 
access. The softkeys displayed on the Maintenance menu 
will vary with each access level, permitting access to only 
those functions appropriate to the access level entered. 
Page 2-3  
						

							System Test Procedures 
Setting System Date 
2.04 System date may be set from the Maintenance Terminal. The 
new date will be reflected on the Maintenance Terminal display, 
the Attendant Console LCD display, and SUPERSET qTM set LCD dis- 
plays. Chart 2-2 shows the steps for testing setting of the system 
date. 
CHART 2-2 
SETTING SYSTEM DATE 
Step I Action Verify 
4 
Press 1 (DATE softkey). 
5 
6 
Access MAINTENANCE 
application. 
Press 1 
(SYSTEM softkey). 
Press 1 (SET softkey). 
Enter date according to 
displayed numeric 
format (e.g., enter 
010585) 
Press 0 (ENTER softkey). System responds by displaying Maintenance menu. 
Softkey prompts change. System Level is accessed. 
Command line responds with: 
SET 
and softkey prompts change. 
Command line responds with: 
SET DATE enter Date DD/MMNY 
and no softkey prompts are displayed. 
Command line displays digits as they 
are entered; day, month, and year, 
separated by / . 
Softkey prompts change to display ENTER and CANCEL 
commands. 
New date is displayed on system, Attendant Consoles, and 
SUPERSET qTM sets. Note: The date is shown on the 
Maintenance Terminal and SUPERSET qTM sets in the 
format: 
1 -MAY-85 
and on Attendant Consoles in the format: 
WED. MAY 1, 1985 
Softkey prompts change, returning to 
System Level format. Test completed. 
Page 2-4