Norstar Compact 616 Dr5 Installer Guide

							Answering the telephone  
Notes
There are three indications of an incoming call: ringing, a line
button flashing, and a message on the display. You will not
necessarily receive all three indications for any particular call.
You may have a line that has  set up not to ring at your
telephone. If so, you 
  flashing line button. If
someone   voice call to you, you will hear a beep
followed by their voice. There are many possible combinations,
depending on how your  set  See Lines in the
System  section for more information on the use of lines.
There are many ways to answer a calf. Many of them depend on
settings in Administration programming. Depending on various
settings and the type of call you are receiving, you may be able
to answer a call by: picking up the receiver, picking up the
receiver and pressing a line button, pressing  pressing
 and pressing a line button, pressing a line button, or
simply speaking.
If you receive a Priority Call and your telephone has no free
internal line buttons, you cannot transfer the call or do anything
else with it, except release it.
On M7100 Telephones, you may answer a second call by
pressing [Hold]. Your active call is put on hold and you are
connected to the waiting call. You can have no more than two
calls at a time.
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You can program memory buttons for one-touch dialing of
internal or external telephone numbers.
External   
1.Press  
2.Select the button you want to program. This is not necessary
for the 
 Telephone.
3.If you want this autodialer to use a particular line or line pool,
select that line or line pool button. You can only select a line
pool button on the M7100 Telephone.
4. Enter the number.
5.Press  or 
Internal 
1.Press 
2.Select the button you want to program. This is not necessary
for the M7100 Telephone.
3. Enter the number.
Displays
You will see some of the following displays while programming
an 
 button. See Dialing for displays that may occur while
using an 
 button.
 full
Continue to enter digits until the
number is complete. Press  or
 to erase an incorrect
digit. Press  or  when
you are finished.
The memory allotted to 
numbers in your  system is full.
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							  75
While programming External Autodial,
you pressed 
 or (Hold) before
entering any digits. This erases the
button.
   Enter the number you wish to program
exactly as you 
 you were
. . 
   yourself.
You cannot program an 
 button  you are on a call. Finish
your call or place it on hold before
programming an 
 button
 and 
Enter the internal telephone number
you wish to program.’
Press the memory button you want to
program.
This display pertains only to the
M7208 Telephone. Enter the number
you want to program onto the button,
then press 
 You may
include a line or line pool selection in
an 
 sequence by selecting the
line before entering any digits.
Enter the number you want to program
onto the button, then press (Hold)
or 
 You  include a line or line
pool selection in an 
 sequence
by selecting the line before entering
any digits.
The number is stored on the button.
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							76  
Notes
If the power to your  system is off for more than three
days, 
 numbers may be lost from the memory.
 numbers must be programmed onto memory buttons.
They can not be programmed onto line buttons, the
Handsfree/Mute button, or Answer buttons.
You can program Host System Signaling codes as part of a
number on an External 
 button. See Host System
Signaling.
If you do not include a line selection in an autodialer, the call will
use your Prime line, if you have one. If you select a line before
pressing the 
 button, any line selection programmed onto
the button will be ignored.
You can copy the telephone number from a Last Number Redial
button or Saved Number Redial button onto an  button.
Simply enter the Last Number Redial feature code or Saved
Number Redial feature code when the 
 feature asks you
to enter a number,
Compact 
 System Coordinator Guide 
						

							Call Forward  
 Forward    
Forward your calls
.
You can have all your calls forwarded to another telephone in the
 system.
 Press  .  
 
2.Enter the number of ‘the  telephone to which you want
your calls forwarded.
,
Forwarding remains in effect until you enter the Cancel Call
Forward feature code.
 Cancel Call Forward
You can start to receive calls again.
1.Press   
Call Forward on Busy
Call Forward on Busy redirects calls to another telephone when
you are busy with a call. The System Coordinator sets up Call
Forward on Busy in Administration programming.
Call Forward (No Answer)
Call Forward (No Answer) forwards unanswered calls to another
telephone. The System Coordinator sets up Call Forward (No
Answer) in Administration programming.
Call Forward Override
You can call someone and ask them to stop forwarding their calls
to you.
1.Dial that person’s number and ask them to cancel call
forwarding. Your call will ring at that person’s telephone even
though they are forwarding their calls.
Compact DR5 System Coordinator Guide 
						

							78  Call Forward
Related features
Do Not Disturb
You can use the Do Not Disturb feature to forward your calls to
the Prime telephone.
Displays
You will see some of the following displays while forwarding your
calls. See Do Not Disturb for a full explanation of that feature.
See Answering the telephone for displays that occur when a
telephone receives a call forwarded by another telephone.
 denied You cannot forward calls to the
number you have chosen. There are
several reasons why this can happen.
For instance, you cannot forward your
calls to a telephone that has been
forwarded to your telephone.
Forward 
Dial the internal number or press the
Internal 
 button of the
telephone to which you want your calls
to be forwarded.
Your calls are being forwarded to
telephone 21. Press the 
button or   when you
want to stop forwarding your calls.
/Not 
in  Two or more telephones are linked in
a forwarding chain, and one of them is
out of service or is being used to
program the system.
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							Call Forward  79
Notes
.When a call is forwarded, it does not  but its line indicator still
flashes on your telephone. You can answer the call by pressing
the button next to the flashing indicator.
If the‘telephone to which youforwarded your calls does not have. the same external lines as  telephone, the forwarded calls
appear on internal line buttons. 
     
Telephones that have Call Forward on Busy active can still
receive Priority calls.
.
Call Forward on Busy does not forward camped calls.
You cannot forward your prime line if it is in a line pool.
When Call Forward is active, all calls go to the Call Forward
destination, regardless of the Call Forward on Busy and Call
Forward no Answer settings.
If you are one of a group of people who regularly forward their
calls to one another, be aware that it is possible to set up forward
loops in which a call is forwarded from one telephone to another
in a circle, and is never answered anywhere.
Compact  System Coordinator Guide 
						

							80  Call Information
Call Information
Call Information  you to display information about incoming
calls. This information is more detailed than the Call Display
information you  receive. See the Answering the
telephone section in this chapter for details. For external calls,
you can display the caller’s name, telephone number, and the
line name. For an internal call, you can display the name of the
caller and their internal number. You can obtain information
:about ringing, answered, or held calls. Names and numbers for
external callers are displayed only if you have subscribed to Call
.Display Services from your local telephone company.
Names and number&for external callers are displayed only if you
have subscribed to Call Display services from your local
telephone company.
Display Call Information before or after answering
1.To find out who is calling or to obtain information about your
current call, press    
2.If the call is an internal call, the caller’s name and the internal
number are displayed.
OR
If the call is an external call, incoming call information may be
available.
To obtain more information about an external call:
For a one-line display, press  repeatedly to display more
information about the call.
OR
For a two-line display, continue to press  to display
more information about the call.
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							Call Information  81
Display Call, Information for a  on hold 
1 To obtain information about your held call, press
2.   shows   a  I .  
 3.  the line on hold, 
If  call is an internal calf, the   and internal
 number are displayed, 
OR
If the  is  external call, the  name is displayed.
To obtain more information about an external call:
For a one-line display, press  repeatedly to display more
information about the call.
OR
For a two-line display, continue to ‘press VIEW to display
more information about the call.
Related features
Gall Log
Call Log displays the same information as  Information, along
with the date and time of the call, as well as the number of times
the caller called.
Displays
Notes
You would see this display if you were
on an active call with a caller at
 1234.
You would see this display if you were
on an active long distance call with a
caller at 555-l 234.
Call Display information becomes available between the first and
second ring of an alerting call. If you answer before the Call
Display information is available on your display, and you press
    you will only  the line  or 
name.
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							82  Call Log
Call Log 
Call Log creates a iist of records of incoming external calls. The
log could contain the following information for each call:
sequence number  the  Log,
name and number of caller,
indication if call was long distance,
indication if call was answered (and identification of who
answered it),
 time and date of the call,
number of repeated calls from the same source, and
name of the line that the call came in on.
Call Log has many benefits. For example, you may find it helpful
to :
keep track of abandoned or unanswered calls,
call back a customer who was unable to reach anyone,
track patterns for your callers (for example volume of calls
and geographical location of calls),
record caller information quickly and accurately, and
build a personal telephone directory from log items.
Compact 
 System Coordinator Guide