Norstar Compact 616 Dr5 Installer Guide

							Call Display services  3
Call Display services ,
Most public telephone companies offer Call Display services
which provide information about an incoming call. The caller’s
 name, telephone number and in some cases, long distance
indication, can be shown’on a telephone with a display. Your
  system uses this information so that you can:
 .
 view incoming call information’as welt as the  line
name that receives the call,
keep a log of incoming call Information and,
view an integrated display that appears when you have
received a message from either an internal 
 user or a
 Mail message from an external caller.
You can access Call Display information only if you
subscribe to the services offered by your public
telephone company, and if you have the appropriate
hardware installed. Contact your Service Representative
for more information.
 Call Display Information
Call Display information may be shown on your telephone
display when you answer an incoming call. In addition to the
caller’s name, telephone number and long distance indicator, if
available, your 
 system can display the line name that
received the call.
In the case where several users share a line, only one telephone
can be designated to automatically receive Call Display
information when a call is alerting on that line. If the  is
transferred or camped to another telephone, the Call Display
information is automatically available to that telephone.
If a line is not administered to automatically deliver Call Display
information to a telephone, the user can invoke the Call
Information feature (see Telephone Features section) or answer
the call to view the information.
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							4  Call Display services
Depending on your requirements, Call Display information
presents several convenient options.
 When  is identified before the call is answered, you
can answer using a personal greeting. You can also prepare
yourself prior to answering the call by retrieving any relevant
documents,, or 
 orienting yourself to the expected
discussion, ,
The Long Distance indicator alerts you that an incoming call
is long distance and may therefore have higher priority.
If you are unable to immediately attend to an incoming call,
you can use the calling information to make a quick note.
You can shorten the interruption time of a call from a
recognized person. For instance, you can quickly answer
the call and let the party know that you are busy but will
return the call soon.
A telephone can be programmed to first view either the
caller’s name or number or line name, For example, an
attendant might wish to see the calling number and area
code first in order to transfer the call according to sales
region. The salesperson’s telephone could display the
caller’s name first so they can answer with a personal
greeting.
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							Call Display services  5
 Display information allows you to answer calls on a
priority ‘basis, For example:
lIf several calls are alerting at your telephone at the same
time, you can request information about the calls to
decide which one may be more important.
lIf you are already on a call, information  a second
call starting to alert at your telephone can help you to
decide whether to answer the second call or remain
connected to the first call.
If you are in a meeting, the information associated with
an incoming call can help you determine if the call is
important enough to interrupt the meeting.
lIf you have several calls on hold and wish to identify the
callers, you can view the Call Display information
associated with each of the calls to help you determine
which one you will respond to first.
Programming tips
In order for the designated telephone to automatically receive
Call Display information, it must be programmed to ring for
incoming calls on that line.
Before programming Call Display information you may wish to
consider the following:
which individual would benefit the most from automatically
receiving Call Display information on an alerting line?
how are calls routed and what information is the most
important to know before a call is answered? For instance, if
certain lines are private to individuals, an attendant might
wish to first view the line name to determine who the
incoming call is for.
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							6  Call Display services
Call Log
The  Call Log feature uses incoming Call Display
information to make a record of 
 details for follow-up. Call
Log also records several other useful facts such as the time and
date of the log entry, the number of repeated calls by the same
caller and which telephone answered the call if it was
subsequently rerouted and handled by someone else in the
 system.
,
When the volume of incoming calls exceeds the ability of
employees to handle all calls, or when staff are unavailable to
answer calls, Call Log provides a convenient means of capturing
information about missed calls.
When connected to a call that has Call Display information, the
 feature of Call Log can be used to provide a quick and
accurate means of recording the caller’s information for future
use (see Telephone Features for more information).
Programming tips
Call Log space can be assigned to individual telephones
according to how much space you wish to allocate to each user.
In order to maximize the value of Call Logs and avoid confusion
for the end user and their customers, it is important to consider
the following when configuring Call Log:
 Application of Call Log
Does the user want to return customer calls, track the
numbers of calls unanswered, keep a record of most
commonly called numbers, etc.?
 Who is most interested in logging calls on a particular line?
For instance, dentists working in a clinic may have an
individual line assigned to them but prefer that the
receptionist handle all of the calls logged on their line.
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							Call Display services  7
 strongly recommend that you, limit the number of users
logging calls for the same line,as this would be confusing. For
example, if two users are logging calls for the same line, they do
not know who the call was originally intended for nor are both
  Logs updated when one of the users returns a customer‘s
call. Potentially a customer could be called back twice,
 There are  situations where the same call needs to be togged 
 at more than one set.__
Recommended configuration 1
,
All lines appear at the Attendant Position, Incoming calls are first
answered on the Attendant’s set and then transferred to the
required destination.
 The Attendant wants to track all calls unanswered on the system,
during working hours and after hours. The users want to capture
in their Call Log, any calls which they did not answer at their set
and be able to return those calls from the log.
The Attendant Position logs No  answered on all lines and
the users log calls 
Unanswered   In this configuration the
user will log calls transferred to them via intercom  from the
attendant or another user, even though the administration setting
is  Set:N). Thus the entries in their Call Log are
specifically meant for them.
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8  Call Display services
 Logs with an Attendant Position
Attendant’s telephone
Programming:
Attendant Position
Configuration: Administration:’
Line Access Log Defaults
Line Assignment
 (assign log 
(all lines to appear atto all sets for example, 25.)
the Attendant’s set)Set Services
Ringing
 Set: 
Set Programming:
     one answered)
Set Users
Administration:
Set Services
 Set: N (no lines assigned)
Set Programming:
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							Call Display services  
Recommended  2  
  user has a unique line appearing at their set. The 
users have a variety of requirements in terms of logging calls.
Using  q   the users can program logging
 capabilities specifically for their 
 Call Logs with dedicated lines
Programming:
Configuration:
Line Access
Line Assignment
Ringing
Administration:
Log Defaults
 
Set Services
 Set: 
Set Programming:
(No one    all Calls,
No  
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							10  Call Display services
Recommended configuration 3
The Not-star system has lines 1 and 2 appearing on all sets. The
supervisor wants to log all calls for lines 1 and 2 at his/her set in
order to analyze call traffic. Two users have been selected to
return unanswered customer calls; To avoid confusion when
logging and sharing lines, one user logs Ho  answered
calls on line 1 and a second user logs No one answered calls
on line 2. This dearly identifies who is responsible for returning
calls for each line and ensures that only one person calls the 
customer back,
CallLogs with shared lines
Programming:
Configuration:
Line Access
Line assignment
Ringing
Administration:
Log Defaults
 
Set Services
Show Set: 21 (supervisor’s set)
 Set:
Lines    Y
Show Set: 22
 Set: Line  Y
Show Set: 23
Logging Set:
Line  Y
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							Call Display services  11
 
 For more information, see the Call tog Feature 
 
 Message Waiting  you to send and receive internal
messages 
 as maintain a record of your messages. If you
have subscribed to Voice Mail Messaging (provided by your
public telephone company), and visual message waiting
indication is available, Message Waiting also informs you if you
have messages at your Voice Message Center and allows you
to:
 receive a visual indication that you have messages waiting,
 your Voice Message Center to hear your messages and,
clear the message waiting indication from your display.
Programming tips
In order for a telephone to. use this feature, it must have a line
appearance and Message Waiting must be activated for that line
by your public telephone company.
It is possible for two or more telephones to share a line
appearance. You must determine if one, some or all of the users
sharing a line will receive Message Waiting notification. If it is a
sub-group, 
 as a sales team within a company, it may be
appropriate to share the feature providing that the users have an
agreed upon procedure for retrieving and deleting messages.
For further information on Call Information, Call Log and
Messages, see the Telephone features section. Programming
actions are described in further detail in the Programming
section.
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							12   Display services
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