Palm M105 Handheld Instructions Manual

							Appendix A Page 174
Resetting your handheld
Under normal circumstances, you will not have to use the reset 
button. On rare occasions, however, your handheld may no longer 
respond to buttons or the screen. In this case, you need to perform a 
reset to get your handheld running again.
Performing a soft reset
A soft reset tells your handheld to stop what it’s doing and start over 
again. All records and entries stored in your handheld are retained 
with a soft reset. After a soft reset, the Applications Launcher screen 
appears. 
To perform a soft reset:
nUse the tip of an unfolded paper clip (or similar object without
 a 
sharp tip), to gently press the reset button inside the hole on the 
back panel of your handheld.
Reset 
button 
						

							Page 175  Maintaining Your Handheld
Performing a hard reset
With a hard reset, all records and entries stored in your handheld are erased. 
Never perform a hard reset unless a soft reset does not solve your problem.
 
Note: 
You can restore any data previously synchronized with your 
computer during the next HotSync operation.
To perform a hard reset:
1. Hold down the power button on the front panel of your handheld.
2. While holding down the power button, use the reset tip tool, or the 
tip of an unfolded paper clip (or similar object without
 a sharp tip) 
to gently press and release the reset button.
3. Wait for the Palm
™ logo to appear; then release the power button.
4. When a message appears on the handheld screen warning that you 
are about to erase all the data stored on your handheld, do one of 
the following:
Press the upper scroll button on the front panel of the handheld 
to complete the hard reset and display the Digitizer screen.
Press any other button to perform a soft reset.
Note:
With a hard reset, the current date and time are retained. 
Formats Preferences and other settings are restored to their 
factory default settings.
To restore your data from a Windows computer after a 
hard reset:
1. Click the HotSync icon Ô
 in the Windows system tray (bottom-
right corner of the taskbar).
Tip:
You can also click the HotSync command on the Palm 
Desktop software menu bar.
2. From the HotSync Manager menu, choose Custom. 
						

							Appendix A Page 176
3. Select the appropriate user name from the list.
4. Select an application in the Conduit list.
5. Click Change.
6. Select Desktop overwrites handheld.
Note:
Changing the HotSync setting from the default affects 
only the next
 HotSync operation. Thereafter, the HotSync 
Actions revert to their default settings. To use a new 
setting on an ongoing basis, select the Set As Default box. 
Thereafter, whatever you selected as the default setting is 
used when you click the Default button in the Custom 
dialog.
7. Click OK.
8. Repeat steps 4 through 7 to change conduit settings for other 
applications.
9. Click Done to activate your settings.
10. Perform a HotSync operation. 
						

							Page 177  Maintaining Your Handheld
To restore your data from a Macintosh after a hard reset:
1. Double-click the HotSync Manager in the Palm folder.
2. From the HotSync menu, choose Conduit Settings.
3. From the Users pop-up menu, select the appropriate user name.
4. Select an application from the list.
5. Click Conduit Settings.
6. Click Macintosh overwrites handheld.
Note:
Changing the HotSync setting from the default affects 
only the next
 HotSync operation. Thereafter, the HotSync 
Actions revert to their default settings. To use a new 
setting on an ongoing basis, click Make Default. 
Thereafter, whatever you selected as the default setting is 
used for HotSync operations.
7. Click OK.
8. Repeat steps 4 through 7 to change conduit settings for other 
applications.
9. Close the Conduit Settings window.
10. Perform a HotSync operation. 
						

							Appendix B Page 178
Appendix B
Frequently Asked 
Questions
If you encounter a problem with your Palm™ m100 series handheld, 
do not call Technical Support until you have reviewed the following 
list of frequently asked questions, and you have also reviewed the 
following:
nThe README file located in the folder where you installed the 
Palm™ Desktop software on your Windows computer or on your 
installation CD for Macintosh users. 
nThe Helpnote folder located in the folder where you installed the 
Palm™ Desktop software on your Windows computer (or on your 
installation CD) 
nThe Palm Desktop online Help
nThe Palm Desktop software for the Macintosh User’s Guide 
located in the Documentation folder on your installation CD
nThe “Palm Support Assistant” knowledgebase, accessible at 
http://www.palm.com under the Support section
nThe most recent Palm m100 series handheld HelpNotes on your 
regional web site
If you are still having problems, contact Technical Support. For US 
and International telephone numbers, see the Worldwide Customer 
Support card that comes with your handheld, or go to 
www.palm.com.
Note:
Thousands of third-party add-on applications have been 
written for Palm OS
® handhelds. Unfortunately, we are not 
able to support such a large number of third-party 
applications. If you are having a problem with a third-party 
application, please contact the developer or publisher of that 
software. 
						

							Page 179  Frequently Asked Questions
Software installation problems
ProblemSolution
The Palm Desktop 
Installer Menu did not 
appear when I inserted 
the CD-ROM into my 
Windows computer.1. Click the Start button.
2. Choose Run from the Start menu.
3. Click Browse.
4. Locate your CD-ROM drive and 
select the Setup.exe file. 
5. Click Open.
6. Click OK.
I cannot install Palm 
Desktop software on my 
Windows computer.Try the following:
1. Disable any virus scanning software 
on your computer.
2. Press 
CTRL-ALT-DELETE and end all 
tasks except Systray and Explorer.
Note:
If a dialog with buttons 
appears instead of a list of 
tasks, click the Task List 
button and then end all 
tasks except Systray and 
Explorer.
3. Make sure your computer has at 
least 30 MB of disk space available.
4. Delete all temporary files.
5. Run ScanDisk on your computer.
6. Reinstall Palm Desktop software.
I cannot install Palm 
Desktop software on a 
Macintosh.Try the following:
1. Disable any virus scanning software 
on your Macintosh.
2. Quit any open applications.
3. Make sure your computer has at 
least 25 MB of disk space available.
4. Reinstall Palm Desktop software. 
						

							Appendix B Page 180
Operating problems
ProblemSolution
I don’t see anything 
on my handheld’s 
screen.Try each of these in turn:
nPress an application button to ensure 
your handheld is turned on.
nTap the Contrast icon  in the upper-
right corner of the Graffiti
® writing area. 
If the Contrast dialog box appears, 
adjust the contrast by holding down the 
up scroll button for a few seconds. If this 
doesn’t work, hold the down scroll 
button for a few seconds.
nMake sure the batteries are fresh and 
properly installed.
nIf your handheld was exposed to cold, 
make sure it is at room temperature.
nPerform a soft reset. If your handheld 
still doesn’t turn on, perform a hard 
reset. See “Resetting your handheld” 
in Appendix A for details.
Important:
  With a hard reset, all records 
and entries stored in your 
handheld are erased. Never 
perform a hard reset unless a 
soft reset does not solve your 
problem. You can restore any 
data previously synchronized 
with your computer during the 
next HotSync operation. See 
the online Handbook for 
instructions on restoring your 
data. 
						

							Page 181  Frequently Asked Questions
I get a warning 
message telling me 
my handheld 
memory is full. nPurge records from Date Book and To 
Do List. This deletes To Do List items 
and past Date Book events from the 
memory of your handheld. See 
“Purging records” in Chapter 4. You 
may need to perform a HotSync
® 
operation to recover the memory.
nDelete unused memos and records. If 
necessary, you can save these records. 
See “Deleting records” in Chapter 4.
nIf you have installed additional 
applications on your handheld, remove 
them to recover memory. See 
“Removing applications” in Chapter 3.
My handheld keeps 
turning itself off.Your handheld is designed to turn itself off 
after a period of inactivity. This period can 
be set at 30 seconds, one, two, or three 
minutes. Check the Auto-off setting. See 
“General preferences” in Chapter 6.
My handheld is not 
making any sounds.Check the System Sound setting. See 
“General preferences” in Chapter 6.
My handheld has 
frozen. Perform a soft reset. See “Resetting your 
handheld” in Appendix A. 
						

							Appendix B Page 182
Tapping and writing problems
ProblemSolution
When I tap the 
buttons or screen 
icons, my handheld 
activates the wrong 
feature.Calibrate the screen. See “Digitizer 
preferences” in Chapter 6.
When I tap the Menu 
icon  , nothing 
happens.Not all applications or screens have menus. 
Try changing to a different application.
I can’t get my 
handheld to 
recognize my 
handwriting.nFor your handheld to recognize 
handwriting input with the stylus, you 
need to use Graffiti writing. See 
“Using Graffiti writing to enter data” 
in Chapter 2.
nMake the Graffiti character strokes in 
the Graffiti writing area, not on the 
display part of the screen.
nWrite Graffiti strokes for letters in the 
left-hand side, and the strokes for 
numbers in the right-hand side of the 
Graffiti writing area.
nMake sure that Graffiti is not shifted into 
extended or punctuation modes. See 
“Using Graffiti writing to enter data” 
in Chapter 2.
nSee “Graffiti tips” in Chapter 2 for tips 
on increasing your accuracy when you 
write Graffiti characters. 
						

							Page 183  Frequently Asked Questions
Application problems
ProblemSolution
I tapped the Today 
button, but it does 
not show the correct 
date.Your handheld is not set to the current date. 
Make sure the Set Date box in the Clock 
application displays the current date. See 
“Setting the time and date” in Chapter 1 for 
more information.
I know I entered 
some records, but 
they do not appear in 
the application.nCheck the Categories pick list (upper-right 
corner). Choose All to display all of the 
records for the application.
nCheck Security and confirm that Private 
Records is set to Show private records.
nIn To Do List, tap Show and see if Show 
Only Due Items is selected.
I am having 
problems listing 
memos the way I 
want to see them.nIf you cannot manually arrange the order of 
the memos in the list screen, check the 
Memo Preferences setting. Make sure that 
Sort by is set to Manual.
nIf you choose to view your memos 
alphabetically on Palm Desktop software 
and then perform a HotSync operation, the 
memos on your handheld still appear in the 
order defined in the Memo Preferences 
setting. In other words, the sort settings you 
use with Palm Desktop software are not
 
transferred to your handheld.
I created an event in 
Date Book, but it 
doesn’t appear in the 
Week View.In the Week View, you cannot select 
overlapping events that have the same start 
time. If you have two or more events with the 
same start time, choose the Day View to see the 
overlapping events.
I entered the euro 
symbol, but after a 
HotSync operation it 
doesn’t appear in my 
Palm Desktop 
software.You must have fonts that include the euro 
symbol on your desktop computer. Check 
these web sites for additional information:
http://www.microsoft.com/windows/euro.asp
http://til.info.apple.com/techinfo.nsf/artnum/
n22222