Palm M105 Handheld Instructions Manual

							Appendix B Page 184
HotSync problems
ProblemSolution
I cannot do a 
HotSync 
operation; what 
should I check to 
make sure I am 
doing it correctly?nMake sure the HotSync cradle/cable is 
connected securely.
On a Windows computer try these steps:
nCheck the Windows system tray to make 
sure the HotSync Manager is running. If it is 
not, open Palm Desktop software.
nClick the HotSync Manager, choose Setup 
and click the Local tab. Check that the Serial 
Port setting displays the correct COM port 
where your HotSync cradle/cable is 
attached.
On a Macintosh try these steps:
nMake sure HotSync Manager is enabled. If 
it is not, double-click the HotSync Manager 
icon in the Palm folder and enable HotSync 
Manager on the HotSync Controls tab.
nDouble-click the HotSync Manager icon in 
the Palm folder and then click the Serial 
Port Settings tab. Make sure Local is 
selected and that the port selection matches 
the port where your HotSync cradle/cable 
is attached.
I did a HotSync 
operation, but one 
of my 
applications did 
not synchronize.nOn a Windows computer, click the HotSync 
Manager and choose Custom. Check that 
the correct conduit is active. 
nOn a Macintosh, double-click the HotSync 
Manager icon. From the HotSync menu, 
choose Conduit Settings. Select your user 
name from the User pop-up menu, and 
check that the correct conduit is active.  
						

							Page 185  Frequently Asked Questions
I am using 
Outlook as my 
PIM, but I cannot 
do a HotSync 
operation.nClick the HotSync Manager and choose 
Custom. Check that the correct conduit is 
active.
nCheck that the correct conduit is installed. 
Reinstall the HotSync Manager and make 
sure the correct conduit is selected.
I cannot launch 
the HotSync 
Manager.nMake sure you are not running another 
program, such as America Online, 
CompuServe, WinFax, or AppleTalk 
networking that uses the serial port you 
selected in the Setup dialog box.
nBackup the Palm Desktop software, 
uninstall it, then reinstall it.
I tried to do a local 
HotSync 
operation, but it 
did not complete 
successfully.nMake sure your handheld is seated onto the 
HotSync cradle/cable correctly.
nCheck the connection between the HotSync 
cradle/cable and the serial port or USB port 
on your computer.
nMake sure the gold-plated connectors on 
the HotSync cradle/cable and your 
handheld are clean. Use a pencil eraser to 
clean them.
nRead the HotSync Log for the user account 
for which you are performing a HotSync 
operation.
nTap the HotSync icon in the Applications 
Launcher, tap Local above the HotSync 
icon, and then select Direct Serial from the 
pick list below the icon.
nMake sure the user name you selected in 
Palm Desktop software matches the user 
name assigned to your handheld.
nMake sure the date on your computer 
matches the date on your handheld.
nCheck the conduit settings in Palm Desktop 
software. See “Customizing HotSync 
application settings” in Chapter 5 for 
details. 
						

							Appendix B Page 186
I tried to do a local 
HotSync 
operation, but it 
did not complete 
successfully. 
(continued)On a Windows computer, try each step in turn:
nMake sure HotSync Manager is running. If 
it is running, close it, and restart it. 
nMake sure you selected Local from the 
HotSync Manager menu or the Palm 
Desktop software menu.
nMake sure you selected the correct serial 
port on the Local tab in the Setup dialog. It 
should be set to the port where you 
connected the HotSync cradle/cable.
nTry a lower baud rate setting on the Local 
tab in the Setup dialog.
nMake sure you aren’t running a program, 
such as America Online, CompuServe, or 
WinFax, that uses the serial port you 
selected in the Setup dialog box.
nRight-click the My Computer icon and 
select Properties. Click the Device Manager 
tab and double-click Ports. If there is an 
exclamation point next to the port where 
you connected the HotSync cradle/cable, 
you have a device conflict. Refer to the 
documentation that came with your 
computer to resolve the conflict.
On a Macintosh, try each step in turn:
nMake sure HotSync Manager is enabled on 
the HotSync Controls tab in the HotSync 
Software Setup window. 
nMake sure you selected Local on the Serial 
Port Settings tab in the HotSync Software 
Setup window, and that the Local Setup 
port matches the port where your HotSync 
cradle/cable is connected.
nTry a lower Speed setting on the Serial Port 
Settings tab.
nMake sure you aren’t running a program, 
such as America Online, fax or telephony 
software, or AppleTalk networking that 
uses the serial port you selected in the Serial 
Port Settings tab. 
						

							Page 187  Frequently Asked Questions
I tried to do a 
modem HotSync 
operation, but it 
did not complete 
successfully.Check the following on your computer:
nMake sure your computer is turned on and 
that it does not shut down automatically as 
part of an energy-saving feature.
nMake sure the modem connected to your 
computer is turned on and is connected to 
the outgoing phone line. 
nMake sure the modem you are using with 
your handheld has an on-off switch. Your 
handheld cannot “wake up” a modem that 
has an auto-off feature.
nMake sure the modem is connected properly 
to a serial port or USB port on your computer 
and that it is connected to the incoming 
phone line.
On a Windows computer, check the following:
nMake sure Modem is checked in the HotSync 
Manager menu.
nConfirm that the Setup String in the Setup 
dialog box configures your modem correctly. 
You may need to select a different Modem 
Type or enter a custom Setup String. Most 
modems have a Setup String that causes 
them to send initial connection sounds to a 
speaker. You can use these sounds to check 
the modem connection.
nConfirm that the Speed setting in the Setup 
dialog box works for your modem. If you 
have problems using the As Fast As Possible 
option or a specific speed, try using a slower 
speed.
nMake sure you are not running another 
program, such as WinFax, CompuServe, or 
America Online that uses the serial port you 
selected in the Setup dialog box.
nMake sure your modem resets before you try 
again. (Turn off your modem, wait a minute, 
then turn it back on.)  
						

							Appendix B Page 188
I tried to do a 
modem HotSync 
operation, but it 
did not complete 
successfully. 
(continued)On a Macintosh, check the following:
nMake sure Modem is selected on the Serial 
Port Settings tab in the HotSync Software 
Setup window.
nYou may need to select a different Modem 
type or enter a Custom setup string on the 
S e r i a l  P o r t  S e t t i n g s  t a b .  M o s t  m o d e m s  h a v e  a  
setup string that causes them to send initial 
connection sounds to a speaker. You can turn 
on the Modem Speaker option and use these 
sounds to check the modem connection.
nMake sure you are not running another 
program, such as America Online, fax or 
telephony software, or AppleTalk 
networking that uses the serial port you 
selected in the Serial Port Settings tab.
nMake sure your modem resets before you try 
again. (Turn off your modem, wait a minute, 
then turn it back on.) 
Check the following on your handheld:
nConfirm that the telephone cable is securely 
attached to your modem.
nMake sure the dialing instruction dials the 
correct phone number. 
nIf you need to dial an outside line prefix, 
make sure you selected the Dial Prefix option 
on your handheld and entered the correct 
code.
nIf the telephone line you are using has Call 
Waiting, make sure you selected the Disable 
call waiting option under Modem Sync 
Phone Setup on your handheld and entered 
the correct code.
nMake sure the telephone line you are using is 
not noisy, which can interrupt 
communications.
nCheck the batteries in your modem and 
replace them if necessary. 
						

							Page 189  Frequently Asked Questions
I can’t perform an 
IR HotSync 
operation.nOn a Windows computer, be sure the 
HotSync Manager is running and the Serial 
Port for local operations is set to the 
simulated port for infrared 
communication. See “IR HotSync 
operations” in Chapter 5 for details.
nOn a Macintosh, make sure the infrared 
communications extensions have been 
installed in the Extensions folder inside the 
System Folder. Next, open the HotSync 
Software Setup window and be sure 
HotSync Manager is enabled and that the 
Local Setup Port is set to PalmConnect
® 
USB. See “IR HotSync operations” in 
Chapter 5 for more information.
nOn your handheld, be sure the HotSync 
application is set to Local, with the option 
IR to a PC/Handheld.
nBe sure the IR port of your handheld is 
aligned directly opposite to, and within a 
few inches of, the infrared device of your 
computer.
nIR HotSync operations do not work after 
you receive a low battery warning. Check 
the batteries in your handheld and replace 
them if necessary.
When I press the 
button on the 
HotSync cradle/
cable, nothing 
happens on Palm 
Desktop software 
and my handheld 
times out.nClose and restart HotSync Manager on your 
computer.
n  Make a copy of the folder containing your 
user data. Uninstall, then reinstall Palm 
Desktop software.
nTurn on your handheld and tap the 
Applications icon. Tap the HotSync icon, 
then tap Local.  
						

							Appendix B Page 190
When I press the 
button on the 
HotSync cradle/
cable, nothing 
happens on Palm 
Desktop software 
and my handheld 
times out. 
(continued)On a Windows computer, check the following:
nIf you are experiencing intermittent success, 
try a lower speed setting on the Local tab in 
the Setup dialog box in the HotSync 
Manager. 
nVerify there are no COM port conflicts on 
your computer:
1. From the Start menu, choose Settings, 
and then choose Control Panel.
2. Double-click System.
3. Click the Device Manager tab.
4. Double-click Ports.
5. Check each accessory is using a different 
port.
On a Macintosh, check the following:
nIf you are experiencing intermittent success, 
try a lower speed setting on the Serial Port 
Setting tab in the HotSync Software Setup 
window. 
When I perform a 
HotSync 
operation, my 
information does 
not transfer to 
Palm Desktop 
software.nIf you have performed a HotSync operation 
successfully, but you cannot find the data 
from your handheld on Palm Desktop 
software, check to see you have the correct 
user name selected for viewing data.
nOn a Windows computer, click the HotSync 
Manager and choose Custom. Check that all 
conduits are set to synchronize files.
nOn a Macintosh, double-click the HotSync 
Manager icon. From the HotSync menu, 
choose Conduit Settings. Select your user 
name from the User pop-up menu, and 
check that the correct conduit is active. 
My handheld 
appears to freeze 
when I place it 
near my 
computer.Move your handheld away from the 
computer’s infrared port. 
						

							Page 191  Frequently Asked Questions
My handheld 
displays the 
message “Waiting 
for sender” when 
it’s near my 
Windows 
computer’s 
infrared port.nYour computer’s infrared port may be set to 
search automatically for the presence of 
other infrared devices. Do the following to 
turn off this option:
1. In the Windows taskbar, click Start.
2. Choose Settings, and then choose 
Control Panel.
3. Double-click Infrared.
4. Click the Options tab.
5. Deselect the option Search for and 
provide status for devices in range.
6. Click Apply and OK.
nIf your computer is infrared-enabled, move 
your handheld away from the computer’s 
infrared port.
I want to 
synchronize my 
computer with 
more than one 
handheld.nIf the computer running Palm Desktop 
software synchronizes with more than one 
handheld, each handheld must have a 
unique name. Assign a user name to your 
handheld the first time you perform a 
HotSync operation. 
nBe sure to select the correct user name 
before each HotSync operation. 
nPlease be aware that synchronizing more 
than one handheld with the same user 
name causes unpredictable results and, 
potentially, loss of your personal 
information. 
						

							Appendix B Page 192
Beaming problems
ProblemSolution
I cannot beam data to 
another Palm OS 
handheld.nFor best results, Palm handhelds should 
be between 10 centimeters 
(approximately 4 inches) and 1 meter 
(approximately 39 inches) apart, and the 
path between the two handhelds must 
be clear of obstacles. Beaming distance 
to other Palm OS handhelds may be 
different.
n  Move your handheld closer to the 
receiving handheld.
nMake sure the Beam receive option is 
enabled in General Preferences. See 
“General preferences” in Chapter 6 for 
more information.
nPerform a soft reset. See “Performing a 
soft reset” in Appendix A for more 
information.
When someone 
beams data to my 
handheld, I get a 
message telling me it 
is out of memory.n  Your handheld requires at least twice 
the amount of memory available as the 
data you are receiving. For example, if 
you are receiving a 30K application, you 
must have at least 60K free.
nPerform a soft reset. See “Performing a 
soft reset” in Appendix A for more 
information. 
						

							Page 193  Frequently Asked Questions
Password problems
ProblemSolution
I forgot the 
password, and my 
handheld is not 
locked.You can use Security to delete the 
password, but your handheld deletes all 
entries marked as private. However, if you 
perform a HotSync operation before
 you 
delete the password: the HotSync process 
backs up all entries, whether or not they are 
marked private. Then, you can follow these 
steps to restore your private entries:
1. Use the Palm Desktop software and 
the HotSync cradle/cable or infrared 
communication to synchronize your 
data.
2. Tap Forgotten Password in Security 
to remove the password and delete 
all private records.
3. Perform a HotSync operation to syn-
chronize your data and restore the 
private records by transferring them 
from your computer to your 
handheld.
I forgot the password 
and my handheld is 
locked.nIf you assign a password and lock your 
handheld, you must perform a hard 
reset to continue using your handheld. 
See “Performing a hard reset” in 
Appendix A for more information.