Palm M105 Handheld Instructions Manual

							Appendix B Page 194
Technical support
If, after reviewing the sources listed at the beginning of this appendix, 
you cannot solve your problem, contact your regional technical 
support office by e-mail, phone, or fax. For US and International 
telephone numbers, see the Worldwide Customer Support card that 
comes with your handheld or go to 
http://www.palm.com.
Before requesting support, please experiment a bit to reproduce and 
isolate the problem. When you do contact support, please be ready to 
provide the following information:
nThe name and version of your computer operating system
nThe actual error message or state you are experiencing
nThe steps you take to reproduce the problem
nThe version of Palm OS software you are using and available 
memory
To find version and memory information:
1. Tap the Applications icon  . 
2. Tap the Menu icon  . 
3. Tap App, and then tap Info.
Note:
Thousands of third-party add-on applications have been 
written for Palm OS handhelds. Unfortunately, we are not able 
to support such a large number of third-party applications. If 
you are having a problem with a third-party application, please 
contact the developer or publisher of that software.
4. Tap Version to see version numbers, and tap Size to see the amount 
of free memory in kilobytes. 
						

							Page 195  Frequently Asked Questions 
						

							Appendix C Page 196
Appendix C
Upgrade Information
If you already own a Palm OS® handheld, we recommend that you 
install the version of Palm™ Desktop software that comes with your 
new Palm™ m100 series handheld into the same folder as your 
current Palm Desktop software. When you install the new version in 
the same folder as the previous version, all your data is preserved. If 
you use another personal information manager (PIM), you still need 
to install Palm Desktop software in order to add HotSync
® Manager, 
conduit software, and other features of Palm Desktop software to your 
computer.
You perform HotSync operations in exactly the same way, so you can 
quickly synchronize your old data with your new handheld. 
To upgrade a Windows system:
1. Read the Getting Started guide for an overview of the complete      
installation process.
2. Synchronize your old handheld with your old Palm Desktop 
software. This ensures that the latest information from your 
handheld is on your desktop computer.
3. (Optional) To ensure against any data loss, go to the folder that 
stores Palm Desktop software, copy the folder and all its contents, 
rename it (for example, Palm Backup), and store the copy outside 
the Palm Desktop software folder.
4. Follow the installation instructions in “Installing Palm Desktop 
software” in Chapter 1. Be sure to install the new software in the 
same folder as the old software.
5. To prepare for the first HotSync operation that synchronizes your 
new handheld with your new Palm Desktop software, go to the 
HotSync Manager and choose Custom.
Note: 
Be sure your user name appears in the box at the top of the 
Custom dialog box. If not, select your user name.
6.  For all conduits, click Change and select the option Desktop 
overwrites handheld. Then click Done. See “Customizing 
HotSync application settings” in Chapter 5 for more  
						

							Page 197  Upgrade Information
information.
7. Connect the HotSync cradle/cable to your computer. See 
“Connecting the HotSync cradle/cable” in Chapter 1 for details.
8. Connect your new handheld to the HotSync cradle/cable and 
press the HotSync button. If the Select User dialog box appears, 
select your user name.
Note:
If you customized the modem setup on your old 
handheld, you must re-enter the modem initialization 
string. See “Connection preferences” in Chapter 6 for 
more information.
Any passwords you set on your old handheld are not 
restored during this HotSync operation. Records you 
previously marked Private are still marked Private, but 
you need to reenter your password on your new 
handheld.
To upgrade a Macintosh system:
1. Read the Getting Started guide for an overview of the complete      
installation process.
2. Synchronize your old handheld with your old Palm Desktop 
software. This ensures that the latest information from your 
handheld is on your Macintosh.
3. (Optional) To ensure against any data loss, go to the folder that 
stores your Palm Desktop User Data, copy the folder and all its 
contents, rename it (for example, Palm Backup), and store the copy 
outside the Palm Desktop software folder.
4. If your old Palm Desktop software is version 1.0, uninstall your old 
Palm Desktop software.
5. Follow the installation instructions in “Installing Palm Desktop 
software” in Chapter 1. Be sure to install the new software in the 
same folder as the old software.
6. To prepare for the first HotSync operation that synchronizes your 
new handheld with your new Palm Desktop software, double-click 
the HotSync Manager in the Palm folder and choose Conduit 
Settings.
Note: 
Be sure your user name appears in the box at the top of the 
Conduit Settings dialog box. If not, select your user name.
7. For all conduits, click Conduit Settings and select the option  
						

							Appendix C Page 198
Macintosh overwrites handheld. Then click OK. See 
“Customizing HotSync application settings” in Chapter 5 for 
more information.
8. Connect the appropriate serial or USB adapter and the HotSync 
cradle/cable to your Macintosh. See “Connecting the HotSync 
cradle/cable” in Chapter 1 for details. To order an adapter, go to 
the web site: 
http://www.palm.com/support/m100/extras
9. Connect your new handheld to the HotSync cradle/cable and 
press the HotSync button. If the User pop-up appears, select your 
user name.
Note:
If you customized the modem setup on your old handheld, 
you must re-enter the modem initialization string. See 
“Connection preferences” in Chapter 6 for more 
information.
Any passwords you set on your old handheld are not restored 
during this HotSync operation. Records you previously 
marked Private are still marked Private, but you need to 
reenter a password on your new handheld.
Each handheld must have a unique name
After you complete the upgrade process described earlier in the 
“Upgrade Information” section, your new Palm m100 series 
handheld and your old handheld now have the same user name. 
This is an undesirable situation. Each handheld must have a unique 
name in order to prevent unexpected results during HotSync 
operations, possible data loss, and other complications.
We strongly recommend that you perform a hard reset on your old    
handheld. See “Performing a hard reset” in Appendix A for details.
A hard reset not only erases all data from the old handheld; it also   
erases the name and makes that handheld a clean slate, ready to 
receive a new name. The next time you perform a HotSync operation 
with this old handheld, you are asked to give it a name. Be sure to give 
it a unique name. 
						

							Page 199  Non-ASCII Characters for Login Scripts
Appendix D
Non-ASCII Characters 
for Login Scripts
The following information enables you to create custom login scripts 
that require non-ASCII characters. It is provided for advanced users 
who understand the use and requirements of such characters in a 
custom login script.
Use of ^char
You may use the caret ( ^ ) to transmit ASCII command characters. If 
you send ^char
, and the ASCII value of char
 is between @ and _, then 
the character is automatically translated to a single-byte value 
between 0 and 31. 
For example, ^M is converted to a carriage return. If char is a value 
between a and z, then the character sequence is translated to a single-
byte value between 1 and 26. If char is any other value, then the 
character sequence is not subject to any special processing.
For example, the string “Joe^M” transmits Joe, followed by a carriage 
return.
Carriage return and line feed
You may include carriage return and line feed commands as part of 
the login script, when entered in the following format:
n
Sends or receives a carriage return
n
Sends or receives a line feed
For example, the string “waitfor Joe” waits to receive Joe 
followed by a carriage return and line feed from the remote computer 
before executing the next command in the script. 
						

							Appendix D Page 200
Literal characters
The backslash (  ) character defines that the next character
 is 
transmitted as a literal character, and is not subject to any special 
processing ordinarily associated with that character. 
Examples:
n\^
Includes a caret as part of the string
n\<
Includes a < as part of the string
n\\
Includes a backslash as part of the string 
						

							Page 201  Product Regulatory Information
Product Regulatory Information
FCC Statement
This device complies with part 15 of the FCC rules. Operation is subject to the following
two conditions: (1) This device may not cause harmful interference, and (2) this device
must accept any interference received, including interference that may cause undesired
operation.
Note:This equipment has been tested and found to comply with the limits for a 
Class B digital device, pursuant to Part 15 of the FCC rules. These limits are 
designed to provide reasonable protection against harmful interference in a 
residential installation. This equipment generates, uses, and can radiate radio 
frequency energy and, if not installed and used in accordance with the 
instructions, may cause harmful interference to radio communications. 
However, there is no guarantee that interference will not occur in a particular 
installation. If this equipment does cause harmful interference to radio or 
television reception, which can be determined by turning the equipment off 
and on, the user is encouraged to try to correct the interference by one or more 
of the following measures:
nReorient or relocate the receiving antenna.
nIncrease the separation between the equipment and receiver.
nConnect the equipment into an outlet on a circuit different from that to which the 
receiver is connected.
nConsult the dealer or an experienced radio/TV technician for help.
The use of shielded I/O cables is required when connecting this equipment to any and
all optional peripheral or host devices. Failure to do so may violate FCC rules.
Caution:Changes or modifications not covered in this manual must be approved 
in writing by the manufacturer’s Regulatory Engineering Department. 
Changes or modifications made without written approval may void the 
user’s authority to operate this equipment.
Palm m100 Series Products
   
Tested to Comply 
With FCC Standards
FOR HOME OR OFFICE USEResponsi ble Party:
Palm, Inc. 
5470 Great America Parkway
Santa Clara, California 95052
United States of America
(408) 326-9000 
						

							Product Regulatory Information Page 202
Canadian ICES-003 Statement
This Class B digital apparatus meets all requirements of the Canadian Interference-
Causing Equipment Regulations.
Cet appareil numérique de la classe B respecte toutes les exigences du Réglement sur le
matériel brouilleur du Canada.
CE Compliance Statement
This product was tested by Palm, Inc. and found to comply with all the requirements of
the EMC Directive 89/336/EEC as amended.
This is a Class B product based on the standard of the Voluntary Control Council for In-
terference from Information Technology Equipment (VCCI). If this is used near a radio
or television receiver in a domestic environment, it may cause radio interference. Install
and use the equipment according to the instruction manual.
Battery Warning
Do not mutilate, puncture, or dispose of batteries in fire. The batteries can burst or ex-
plode, releasing hazardous chemicals. Discard used batteries according to the manufac-
turer’s instructions and in accordance with your local regulations.
Varning 
Eksplosionsfara vid felaktigt batteribyte. Använd samma batterityp eller en ekvivalent
typ som rekommenderas av apparattillverkaren. Kassera använt batteri enligt fabrikan-
tens instruktion.
Advarsel! 
Lithiumbatteri—Eksplosionsfare ved fejlagtig håndtering. Udskiftning må kun ske med
batteri af samme fabrikat og type. Levér det brugte batteri tilbage tilleverandøren. 
						

							Page 203  Product Regulatory Information
Varoitus 
Paristo voi räjähtää, jos se on virheellisesti asennettu. Vaihda paristo ainoastaan valm-
istajan suosittelemaan tyyppiin. Hävitä käytetty paristo valmistajan ohjeiden mukaises-
ti.
Advarsel 
Eksplosjonsfare ved feilaktig skifte av batteri. Benytt samme batteritype eller en tils-
varende type anbefait av apparatfabrikanten. Brukte batterier kasseres i henhold til fab-
rikantens instruksjoner.
Waarschuwing! 
Bij dit produkt zijn batterijen geleverd. Wanneer deze leeg zijn, moet u ze niet weggoo-
ien maar inleveren als KCA.
Uwaga