Panasonic Projector PT-RQ13K User Manual

							Chapter 5 Maintenance — Troubleshooting
ENGLISH - 191
Troubleshooting
Review the following points. For details, see the corresponding pages.
ProblemsPoints to be checked Page
Power does not turn on.
 f Is the power plug firmly inserted into the outlet? ―
 fIs the  switch set to ? 63
 fIs the wall outlet supplying electricity? ―
 fHave the circuit breakers tripped? ―
 fAre the light source indicators / or the temperature indicator 
 lighting or blinking? 186
No image appears.
 f Are connections to external devices correctly performed? 46
 fIs the input selection setting correct? 69
 fIs the [BRIGHTNESS] adjustment setting at a minimum? 82
 fIs the external device that is connected to the projector working properly? ―
 fIs the shutter function in use? 71
 fIf the power indicator  is blinking in red, consult your dealer. ―
 fIs the lens cover still attached to the lens? 55
Image is fuzzy

.
 fIs the lens focus set correctly? 64
 fIs the projection distance appropriate? 36
 fIs the lens dirty? 21
 fIs the projector installed perpendicular to the screen? ―
Color is pale or grayish.
 f Are [COLOR] and [TINT] adjusted correctly? 82
 fIs the external device connected to the projector adjusted correctly? 46
Remote control does not 
respond.
 f Are the batteries depleted? ―
 fIs the polarity of the batteries set correctly? 32
 fAre there any obstructions between the remote control and the remote control 
signal receiver of the projector? 25
 f
Is the remote control being used beyond its ef

fective operation range?25
 fAre other forms of light, such as fluorescent light, af

fecting the projection?25
 fIs the button operation disabled by operating the  button on the remote 
control? 25
 f
Is the [REMOTE CONTROL] setting in [CONTROL

 DEVICE SETUP] set to 
[DISABLE]? 157
 f
Is the  terminal used for contact control? 208
 fIs the ID number setting operation correct? 74
Menu screen does not 
appear

.
 f Is the on-screen display function turned of

f (hidden)?71
Buttons on the control 
panel do not operate.
 f Is the [CONTROL

 PANEL] setting in [CONTROL DEVICE SETUP] set to 
[DISABLE]? 157
 f
Is the  terminal used for contact control? 208
Image does not display 
correctly

.
 f Is the [SYSTEM SELECT

OR] selection set correctly? 87
 fIs there a problem with the image output source? ―
 fIs a signal which is not compatible with the projector being input? 210
 fAre the settings for [SDI IN], [DIGIT

AL LINK IN], and [SLOT IN] made correctly? ―
Image from a computer 
does not appear.
 f Is the cable too long? ―
 fIs the external video output on the laptop computer set correctly? (Ex.:  The external 
output settings may be switched by pressing the “Fn” + “F3” or “Fn” + “F10” 
simultaneously

. Since the method varies depending on the computer type, refer to 
the user manual provided with your computer.) ―
Image output from DVI
- D 
of the computer does not 
appear.
 f Is [DVI-D LINK] in [SLOT

 IN] correctly set? If the setting is [AUTO], the condition 
may be improved by setting to anything other than [AUTO]. 11 4
 f
Is the [EDID SELECT] setting in [SLOT

 IN] set to [EDID3] or [EDID2:PC]?11 5
 fThe graphics accelerator driver of the computer may need to be updated to the 
latest version. ―
 f
The condition may improve by setting [EDID SELECT] in [SLOT

 IN] and then 
restarting the computer. 11 5
Video from HDMI 
compatible device does 
not appear or it appears 
jumbled.
 f Is the HDMI cable connected securely? 46
 fT

urn the power of the projector and the external device off and on. ―
 fIs a signal which is not compatible with the projector being input? 210  
						

							Chapter 5 Maintenance — Troubleshooting
192 - ENGLISH
ProblemsPoints to be checked Page
Lens shift cannot be 
adjusted.
 f Perform [LENS CALIBRA

TION]. 144
 fIs the Fixed-focus Lens (Model No.: ET-

D75LE50) attached?―
Geometric adjustment is 
not possible.
 f Is [QUAD PIXEL

 DRIVE] set to [OFF]? 91
 fIs [SIMUL

 INPUT SETTING] set to [AUTO(x2-speed)] or [AUTO(x4-speed)]? 91
Cannot control the 
projector with Art-Net.
 f Are the connections between the twisted-pair-cable transmitter and an external 
device, and between the twisted-pair-cable transmitter and projector correctly done? ―
 f
Is [Art-Net SETUP] set to other than [OFF]? 164
 fAre [NET], [SUB NET], [UNIVERSE], and [ST

ART ADDRESS] set correctly?164
The DIGITAL LINK input 
image is not displayed.
 f Is the cable compatible to the condition of the projector used? 50
 fAre the connections between the twisted-pair-cable transmitter and an external 
device, and between the twisted-pair-cable transmitter and projector correctly done? ―
 f
Is [DIGIT

AL LINK MODE] set to [AUTO] or [DIGITAL LINK]? Is it set to 
[ETHERNET]? 161
 f
Is a signal which is not compatible with a twisted-pair-cable transmitter being input? ―
Cannot switch to the input 
of the Interface Board.
 f Is the Interface Board correctly installed in the slot? 222
 fWhen the 3G-SDI 

Terminal Board with Audio is installed, is the firmware version of 
the 3G-SDI Terminal Board with Audio (Model No.: TY
-

TBN03G) 2.00 or later?31
Attention
 f
If problems persist even after checking the preceding points, consult your dealer .  
						

							Chapter 5 Maintenance — Self-diagnosis display
ENGLISH - 193
Self-diagnosis display
There is a self-diagnosis display on the side of the projector. Self-diagnosis display will automatically display the 
value of the input supply voltage, or details of errors or warnings when they occur. (x
  page   28)
The following list shows the alphanumeric symbol that is displayed when an error or a warning has occurred and 
its details. Confirm “Action number”, and follow the measure in “Measure for error and warning” ( x
  page   194). 
The input supply voltage is displayed only with the numeric value.
Error/warning display DetailsAction number
U04 Air filter clogging 1
U 11 Intake temperature warning 2
U12 Optical module temperature warning 2
U13 Exhaust air temperature warning 3
U14 Low temperature warning 4
U16 Light source 1 temperature warning 2
U17 Light source 2 temperature warning 2
U21 Intake temperature error 2
U22 Optical module temperature error 2
U23 Exhaust air temperature error 3
U24 Low temperature error 4
U25 Light source 1 temperature error 2
U26 Light source 2 temperature error 2
U76 Air filter unit not installed 5
U81 Low AC voltage warning (below 90
  V)6
UA0 Power supply temperature warning 2
UA1 FPGA temperature warning 2
UA4 Power supply temperature error 2
UA5 FPGA temperature error 2
H01 Battery replacement for the internal clock 7
H 11 Intake temperature sensor not present 8
H12 Optical module temperature sensor not present 8
H13 Exhaust air temperature sensor not present 8
H14 Light source 1 temperature sensor not present 8
H15 Light source 2 temperature sensor not present 8
H18 Clog sensor not present 8
F00 Liquid cooling pump 1 warning 8
F01 Liquid cooling pump 2 warning 8
F 11 Shutter error 8
F15 Luminance sensor error 8
F17 QUAD PIXEL DRIVE unit error 8
F50 Radiator fan 1 warning 8
F51 Radiator fan 2 warning 8
F52 Radiator fan 3 warning 8
F53 Radiator fan 4 warning 8
F54 Radiator fan 5 warning 8
F55 Radiator fan 6 warning 8
F56 Exhaust fan 1 warning 8
F57 Exhaust fan 2 warning 8
F58 Intake fan 1 warning 8
F59 Intake fan 2 warning 8
F61 LD 1 driver communication error 8
F62 LD 2 driver communication error 8
F70 Color prism fan 1 warning 8
F71 Color prism fan 2 warning 8
F72 Color prism fan 3 warning 8
F73 Optical engine exhaust fan 1 warning 8
F74 Optical engine exhaust fan 2 warning 8
F75 Circuit intake fan 1 warning 8
F76 Circuit intake fan 2 warning 8  
						

							Chapter 5 Maintenance — Self-diagnosis display
194 - ENGLISH
Error/warning displayDetailsAction number
F77 LD driver fan warning 8
F96 Lens mounter error 8
FA 8 Light source 1 error 8
FC8 Light source 2 error 8
FE1 Radiator fan 1 error 8
FE2 Radiator fan 2 error 8
FE3 Radiator fan 3 error 8
FE4 Radiator fan 4 error 8
FE5 Radiator fan 5 error 8
FE6 Radiator fan 6 error 8
FE7 Exhaust fan 1 error 8
FE8 Exhaust fan 2 error 8
FE9 Intake fan 1 error 8
FF0 Intake fan 2 error 8
FF1 Color prism fan 1 error 8
FF2 Color prism fan 2 error 8
FF3 Color prism fan 3 error 8
FF4 Optical engine exhaust fan 1 error 8
FF5 Optical engine exhaust fan 2 error 8
FF6 Circuit intake fan 1 error 8
FF7 Circuit intake fan 2 error 8
FF8 LD driver fan error 8
FH0 Phosphor wheel 1 error SUB 8
FH1 Phosphor wheel 1 error FPGA 8
FH2 Phosphor wheel 2 error SUB 8
FH3 Phosphor wheel 2 error FPGA 8
FJ0 Liquid cooling pump 1 error 8
FJ1 Liquid cooling pump 2 error 8
FL1 Light source 1 unit error 8
FL2 Light source 2 unit error 8
Note
 fThe self-diagnosis display and the details of the malfunction may vary . fFor errors and warnings that are not described in the table, consult your dealer .
 rMeasure for error and warning
Action 
number Measure
1 Clean the air filter unit.
2 The operating environment temperature is too high. Use the projector in an appropriate operating environment temperature
*1.
3 The operating environment temperature is too high, or the air exhaust port may be blocked. Use the projector in an 
appropriate operating environment temperature
*1. Or remove any objects that are blocking the air exhaust port.
4 The operating environment temperature is too low. Use the projector in an appropriate operating environment temperature
*1.
5 Attach the air filter unit.
6 The input supply voltage is low. Use electric wiring that can sufficiently withstand the power consumption of the projector.
7 Battery replacement is required. Consult your dealer.
8 If the display does not clear after switching the main power off and on, consult your dealer.
*1 Refer to “Operating environment temperature” ( x   page   216) for the operating environment temperature of the projector.  
						

							ENGLISH - 195
Chapter 6 Appendix
This chapter describes the specification of the projector, how to install the optional Interface Board, and after-sales 
service. 
						

							Chapter 6 Appendix — Technical information
196 - ENGLISH
Technical information
PJLink protocol
The network function of this projector supports the PJLink class 1, and the PJLink protocol can be used to perform 
projector setting and projector status query operations from a computer.
Control commands
The following table lists the PJLink protocol commands that can be used to control the projector .
 fx characters in tables are non-specific characters.
Command Control details Parameter/response 
string Remark
POWR Power supply control 0
Standby
1 Power on
POWR? Power supply status 
query 0
Standby
1 Power on
2 Preparing for switching off the projector
3 Warm-up
INPT Input selection 31
SDI1
32 SDI2
33 SDI3
34 SDI4
35 DIGITAL LINK
INPT? Input selection query 36SLOT1-1 (input 1 of the Interface Board installed in )
37 SLOT1-2 (input 2 of the Interface Board installed in )
38 SLOT2-3 (input 3 of the Interface Board installed in )
39 SLOT2-4 (input 4 of the Interface Board installed in )
AVMT Shutter control 30Shutter function disabled (shutter: open)
AVMT? Shutter status query 31Shutter function enabled (shutter: closed)
ERST? Error status query xxxxxx 1st byte
Indicates fan errors, and returns 
0 - 2.
 f
0 = No error is 
detected
 f1 = W

arning
 f2 = Error
2nd byte
Indicates light source errors, and 
returns 0 - 2.
3rd byte Indicates temperature errors, and 
returns 0 - 2.
4th byte Returns 0.
5th byte Indicates filter errors, and returns 
0 - 2.
6th byte Indicates other errors, and returns 
0 - 2.
LAMP? Light source status 
query xxxxxxxxxxxx 1st number (1 - 5 digits): Light source 1 runtime
2nd number: 0 = Light source 1 of

f, 1 = Light source 1 on
3rd number (1 - 5 digits): Light source 2 runtime
4th number: 0 = Light source 2 off, 1 = Light source 2 on
INST? Input selection list query 31 32 33 34 35 36 37 38 
39―
NAME? Projector name query xxxxx Returns the name set in [PROJECTOR NAME] of [NETWORK 
SETUP].
INF1? Manufacturer name 
query Panasonic
Returns manufacturer name.
INF2? Model name query RQ13KReturns model name.
INF0? Other information 
queries xxxxx
Returns information such as version number.
CLSS? Class information query 1Returns class for PJLink.  
						

							Chapter 6 Appendix — Technical information
ENGLISH - 197
PJLink security authentication
The password used for PJLink is the same as that of the password set for web control.
When using the projector without security authentication, do not set a password for web control.
 fFor specifications related to PJLink, visit the website of Japan Business Machine and Information System 
Industries 

Association.
URL http://pjlink.jbmia.or.jp/english/
Using Art-Net function
Since the network function of the projector supports the Art-Net function, you can control the projector settings 
with the DMX controller and application software using the Art-Net protocol.
Channel definition
The following table lists the channel definitions used for controlling the projector with the  Art-Net function.
Channel settings can be switched using the [NETWORK] menu  → [Art-Net CHANNEL SETTING] (x
  page   164).
The control details assigned to each channel are listed in the following table.
 f Channel assignment for [USER] is in factory default setting. 

Assignment can be changed.
Channel Control details
[2] [USER] [1]
CHANNEL1 LIGHT OUTPUT LIGHT OUTPUT SHUTTER
CHANNEL2 INPUT SELECT INPUT SELECT INPUT SELECT
CHANNEL3 LENS POSITION LENS POSITIONLENS FUNCTION SELECT
CHANNEL4 LENS H SHIFT LENS H SHIFTLENS CONTROL
CHANNEL5 LENS V SHIFT LENS V SHIFT POWER
CHANNEL6 LENS FOCUS LENS FOCUSLIGHT OUTPUT
CHANNEL7 LENS ZOOM LENS ZOOMENABLE/DISABLE
CHANNEL8 POWERPOWER FADE-IN
CHANNEL9 GEOMETRY GEOMETRY FADE-OUT
CHANNEL10 CUSTOM MASKING CUSTOM MASKING CUSTOM MASKING
CHANNEL11 ENABLE/DISABLE ENABLE/DISABLE GEOMETRY
CHANNEL12 NONENONE NONE
Control details
 rLIGHT OUTPUT
This can be set in 256 steps between 100 % and 0 %.
Performance ParameterDefault value
100
 
% 0
0
… …
0
 
% 255
 rINPUT SELECT (when [Art-Net CHANNEL  SETTING] is set to [1])
Performance ParameterDefault value
No operation 0
- 47
0
SDI1
48
- 55
SDI2 56
- 63
No operation 64
- 255  
						

							Chapter 6 Appendix — Technical information
198 - ENGLISH
 rINPUT SELECT (when [Art-Net CHANNEL  SETTING] is set to [2] or [USER])
Performance ParameterDefault value
No operation 0
- 39
0
DIGITAL LINK
40
- 47
SDI1 48
- 55
SDI2 56
- 63
SDI3 64
- 71
SDI4 72
- 79
SLOT1-1
*180-87
SLOT1-2
*288-95
SLOT2-3
*396-103
SLOT2-4
*4104-111
No operation 1
12 - 119
MULTI DISPLAY OFF 120
- 127
Execute MULTI DISPLAY, USER1 128
- 135
Execute MULTI DISPLAY, USER2 136
- 143
Execute MULTI DISPLAY, USER3 144
- 151
No operation 152
- 255
*1 Input 1 of the Interface Board installed in 
*2  Input 2 of the Interface Board installed in 
*3
 
Input 3 of the Interface Board installed in 
*4
 
Input 4 of the Interface Board installed in 
 rLENS POSITION
Performance ParameterDefault value
No operation 0
- 31
0
Move to the home position
*132-63
Move to the ET-
D75LE90 lens standard position*2
Load LENS MEMORY 1 64 - 79
Load LENS MEMORY 2 80
- 95
Load LENS MEMORY 3 96
- 111
Load LENS MEMORY 4 112
- 127
Load LENS MEMORY 5 128
- 143
Load LENS MEMORY 6 144
- 159
Load LENS MEMORY 7 160
- 175
Load LENS MEMORY 8 176
- 191
Load LENS MEMORY 9 192
- 207
Load LENS MEMORY 10 208
- 223
No operation 224
- 255
*1 Operation when [NORMAL] is selected in [HOME POSITION] in the [HOME POSITION] screen
*2  Operation when [D75LE90] is selected in [HOME POSITION] in the  [HOME POSITION] screen
 rLENS H SHIFT , LENS V SHIFT, LENS FOCUS, LENS ZOOM
Performance ParameterDefault value
Lens adjustment (
-) High speed
0 - 31
128
(
-) Low speed
32 - 63
(
-) Fine adjustment 64 - 95
Operation stop 96
- 159
Lens adjustment (+) Fine adjustment
160
- 191
(+) Low speed 192
- 223
(+) High speed 224
- 255  
						

							Chapter 6 Appendix — Technical information
ENGLISH - 199
 rLENS FUNCTION SELECT (when [Art-Net CHANNEL  SETTING] is set to [1])
Operate together with LENS CONTROL.
PerformanceParameterDefault value
No operation 0
- 15
0
LENS H SHIFT
16
- 31
LENS V SHIFT 32
- 47
LENS FOCUS 48
- 63
LENS ZOOM 64
- 79
Move to the home position
*180-95
Move to the ET-
D75LE90 lens standard position*2
No operation 96 - 255
*1 Operation when [NORMAL] is selected in [HOME POSITION] in the [HOME POSITION] screen
*2  Operation when [D75LE90] is selected in [HOME POSITION] in the  [HOME POSITION] screen
 rLENS CONTROL  (when [Art-Net CHANNEL SETTING] is set to [1])
Operate together with LENS FUNCTION SELECT.
Performance ParameterDefault value
Lens adjustment (
-) High speed
0 - 31
100
(
-) Low speed
32 - 63
(
-) Fine adjustment 64 - 95
Operation stop 96
- 127
Lens adjustment (+) Fine adjustment
128
- 159
(+) Low speed 160
- 191
(+) High speed 192
- 223
Execute command action 224
- 255
 rPOWER
Performance ParameterDefault value
Standby 0
- 63 128
No operation 64
- 191
Power on 192
- 255
 rSHUTTER
Performance ParameterDefault value
SHUTTER: Open 0
- 63 128
No operation 64
- 191
SHUTTER: Close 192
- 255
 rFADE-IN, FADE-OUT (when [Art-Net CHANNEL SETTING] is set to [1])
Operate together with SHUTTER.
Performance ParameterDefault value
OFF 0
- 15
255
0.5s
16
- 31
1.0s 32
- 47
1.5s 48
- 63
2.0s 64
- 79
2.5s 80
- 95
3.0s 96
- 111
3.5s 112
- 127
4.0s 128
- 143
5.0s 144
- 159
7.0s 160
- 175
10.0s 176
- 191
No operation 192
- 255  
						

							Chapter 6 Appendix — Technical information
200 - ENGLISH
 rGEOMETR Y
Performance ParameterDefault value
OFF 0
- 15
255
KEYSTONE
16
- 31
CURVED 32
- 47
PC-1 48
- 63
PC-2 64
- 79
PC-3 80
- 95
CORNER CORRECTION 96
- 111
No operation 112
- 255
 rCUSTOM MASKING
To use PC-1, PC-2, or PC-3, the optional Upgrade Kit (Model No.: ET- UK20) is required.
PerformanceParameterDefault value
OFF 0
- 31
255
PC-1
32
- 63
PC-2 64
- 95
PC-3 96
- 127
No operation 128
- 255
 rFREEZE
Performance ParameterDefault value
No operation 0
- 31
128
OFF
32
- 95
No operation 96
- 159
ON 160
- 223
No operation 224
- 255
 rCOLOR, TINT
Performance ParameterDefault value
No operation 0
- 31
0
Factory default setting
32
- 63
-31 64 - 65
… …
0 128
- 129
… …
+31 190
- 191
No operation 192
- 255
 rRASTER P ATTERN
Performance ParameterDefault value
No operation 0
- 15
0
OFF
16
- 31
WHITE 32
- 47
YELLOW 48
- 63
CYAN 64
- 79
GREEN 80
- 95
MAGENTA 96
- 111
RED 112
- 127
BLUE 128
- 143
BLACK 144
- 159
USER LOGO 160
- 175
No operation 176
- 255