RCA 2 Line Phone Manual

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Hold
In T alk mode, p ress the  hold button to hold the line.  Line X ON HOLD 
shows in the L CD 
display, and the line icon will  ash. On the base, the line button indicator will ash also . 
When the line is on hold, the hold ale rt tone will be emitted  to both the person on hold and 
to the user that initiated the hold.
Pr ess the cor responding  LINE Soft k ey (on handset), or the  line button (on base) to r elease 
the hold and pick up the call again.
Confer ence Calls
This system can suppo rt 3-w ay and 4-w ay conference calls.
Join a call in pr ogress:
1.  While a call is in p rogr ess, another user can join that call by pr essing the corresponding 
line  button on the base unit or Soft  key in the handse t. Both par ties on the original call 
will hear a tone to ale rt them someone else has joined the call.
NO TE: If the priv acy feature is On for the original call, the call cannot be joined 
by another user .
3-w ay confer ence call by an in ter com call:
1.   While on a call, p ress the  intercom  button, w ait for timer to clear fr om the screen, 
pr ess the  intercom  button again and then select the desir ed handset or base to 
inter com.
2.   The selected handset or base will emit a page tone. The user can pr ess the Talk  button 
on the handset or the  speaker button on the base to answ er the intercom call page.
3.   The originating caller can then p ress the  CONF  Soft k ey shown on the display to 
establish a 3- way confe rence betw een the external caller and the inter com call.
3-w ay confer ence call with t wo lines:
1.   During a call on Line 1, p ress the  hold button to put the call on hold. 
2.   Pr ess the  line 2 button or Soft k ey on the handset to get a dial tone. Dial the number , 
and then talk to the other pe rson.
3.   The originating caller can then p ress the  CONF  Soft k ey shown on the display to 
establish a 3- way confe rence betw een the tw o lines.
4-w ay confer ence call (Line 1 + Line 2 + 2 ext ension):
1.  Once the base unit or handset has both Line 1 and 2 on hold, pr ess the intercom  
button and then select the desi red handset or base to inter com.
2.   The selected handset or base will emit a page tone. The user can pr ess the Talk  button 
on the handset or the  speaker button on the base to answ er the intercom call page.
3.   The originating caller can then p ress the  CONF  Soft k ey shown on the display to initiate 
a confer ence. Since Line 1 and 2 a re both on hold, the user will be pr ompted to select 
Line 1, Line 2 or Both to confe rence with. The user can then use the Soft k eys to select 
the desi red option. If the  BOTH  Soft k ey is selected a 4-w ay conference is established 
betw een the originating calle r, both lines and the inter com call. 
						

							32
Intercom Calls
One-T ouch/Memor y Log
1.  On the base, in idle mode, p ress any  One-Touch/Memor y Log button (1- 10) for the 
station y ou want to inter com with.  One-Touch/Memor y Log button #1 r epresents 
handset 01, #2  repr esents handset 02, etc.  The Inter com paging ring will be emitted. 
      -OR-
  You may pr ess the intercom  button, then p ress the  One-Touch/Memor y Log button 
(1- 10) for the stations  you w ant to inter com with. 
      -OR-
  Press the  intercom  button, and all the  register ed handsets and the base except itself 
list in the log, use the  VOL  (- or +) k ey to scroll to the station y ou want to inter com with, 
and then pr ess SELECT  Soft key to con rm. 
NO TE: T o abor t intercom call, pr ess the STOP Soft key.
NO TE: If the r eceiving station does not ans wer within  30 seconds, the 
int ercom call is cancelled.  You will hear an err or tone and the scr een displays 
Unav ailable .
Answering an Int ercom Call
If y ou do not w ant to answer this intercom call, p ress the  REJECT  Soft k ey.
Page
The page featu re helps  you locate a misplaced handse t. 
1.   Pr ess the  page button on the base. The handset beeps and the Visual Indicator on the 
handset ashes. The handset sc reen displays  Paging fr om Base .
2.   To cancel the page, p ress the  page button on the base, or pr ess STOP  Soft k ey on the 
base, or pr ess exit key on the base, or p ress any k ey on the handset . Otherwise the 
paging will last for 2 minutes.
Aut o Standby
If you place the handset in the cradle while the handset is off the hook (during a call), the 
call is automatically disconnected.  
						

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Caller ID (CID) 
IMP ORTANT : In or der to use this unit ’s Caller ID featur es, you must subscribe 
t o either the standar d Name/Number Caller ID Ser vice or Call Waiting Caller ID 
Ser vice. T o know who is calling while  you ar e on the phone, y ou must subscribe 
t o Call W aiting Caller ID Ser vice.
When the unit  receiv es an incoming call with CID information, the CID can be shown on 
the base and handsets.
Base Display
Handset Display
LINE1LINE2
L 1
R eceiving and S toring CID R ecords
This unit  receiv es and displays information transmitted by y our local phone company. 
This information can include the phone numbe r, date and time; or the name, phone 
number , date and time. The unit can sto re up to 99 r ecords for later r eview. When the 
memor y is full, a new call automatically  replaces the oldest call in memor y. NE W appear s 
in the display for calls  receiv ed that hav e not been r eviewed. The line number for the call 
r eceiv ed is also displa yed.
If tw o incoming calls come in at the same time, both L1 and L2 phone number s shows on 
the display while ringing. 
By pr essing the  exit key on the  base unit or handset  during the incoming call ringing 
mode, the  base unit or handset  will stop ringing and go back to idle mode. The  base unit or 
handset  will not ring in the subsequent ring c ycles, but the line icon and handset line Soft 
k ey will k eep ashing and the base Line LED and handset message LED will ash until the 
call is ans wer ed or the ans wering system picks u p.
R eviewing CID R ecords
•   Pr ess  CID button, and then use the  VOL  (- or +) button to scr oll through the call r ecords.
•    When y ou scroll to the sta rt/end of the lis t, the scr een displays  --START/END-- .
•    When r eviewing the CID r ecords, the r ecord number is also shown to the right of the 
time along with the  FORMAT and  STORE  Soft k eys. 
						

							34
Saving a CID Record to the Phone Dir ectory
NO TE: If y ou want to change the format of the CID number  to  7, 10 or 11 digits 
and sav e it in the  direct ory, pr ess the FORMA T Soft key to format the CID 
number r st before pressing the ST ORE Soft key. See the  “Dialing Back”  section 
for mor e information on formatting a number .
1.   While viewing a CID r ecord, pr ess the  STORE  Soft k ey. 
2.   The name shows in the display.  You can edit i t. After editing, pr ess the SAVE Soft k ey.
NO TE: The name eld cannot be left empty.
3.   The number shows in the display.  You can edit i t. After editing, pr ess the SAVE  Soft k ey.
4.   You can select the ring melody for this phone numbe r. Use the  VOL  (- or +) button to 
scr oll to y our selection, and then p ress the  SELECT  Soft key to sav e. The scr een displays 
Sav ed.
NO TE: If an incoming call number mat ches this record the VIP T one Melody will 
ring.
Deleting a CID R ecord
Press the  delete button to delete the  recor d shown in the display. The scr een displays 
DELE TE?. Press the  YES Soft k ey to con rm. Recor d Delet ed! shows for 3 seconds.
Deleting All Call R ecords
This featu re allows y ou to clear all CID  recor ds at once.
1.   While viewing a CID r ecord, pr ess and hold the  delete button.   
The scr een displays  Delete All CID R ecords?.
2.   Pr ess  YES  Soft k ey to con rm. All CID  Recor ds Delet ed shows for 3 seconds.
Dialing Back
When r eviewing CID r ecords, y ou can dial back the number s showing on the display by 
pr essing the  headset button, or the  Talk  button, or the  Spk button or the  line 1 or line 2  
button.
If Y ou Pr ogrammed Y our Local Area Code
1.  Use the  CID button to display the number  you w ant to dial.
2.   If y ou see a number with 7 digits (i .e. 555-1234), then the call w as receiv ed from within 
y our ar ea code. How ever, this does not guarantee the call is a local call. If y ou see a 
number with 11 digits (i .e.1-234-555-1234), then the call r eceived was not fr om your 
ar ea code.
3.   To adjust the phone number forma t, use the  FORMAT Soft k ey. For instance, a 7-digit 
local number sometimes cannot be dialed because it r equires a 10-digit or 11-digit 
format . Use the  FORMAT Soft k ey to sc roll thr ough 7, 10 and 11-digit number s. 
						

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Number of digits   Explanation   Example
7-digits:       7-digit telephone number  (i.e.555-5555)
10-digits:     3-digit area code  
+7-digit telephone   (i.e.425-555-5555)  
number
11-digits:     long distance code 1   (i.e. 1-425-555-5555)  
+3-digit ar ea code   
+7-digit telephone number 
4.   To dial the displa yed number , select a Line or p ress  Talk , Spk , or headset  button or pick 
up the handset f rom the base .
If You Did Not P rogram Y our Local Ar ea Code
1.  Use the  CID button to display the number  you w ant to dial. Y ou will only see 10-digit 
number s (i.e. 234-555-1234).
2.   Pr ess  Talk , Spk , headset  button or select a Line to dial back  or pick up the handset 
fr om the base . You may adjust the number format by pr essing the FORMAT Soft k ey 
befor e dialing.
Call W aiting Caller ID
This featu re allows y ou to see who is calling when  you hear the call w aiting beep. The 
caller identi cation information appea rs in the display after y ou hear the tone.
•    Pr ess the  ash button to put the pe rson to whom y ou’re talk ing on hold and answ er 
the incoming call.
IMP ORTANT : To use all the featur es of this unit, you must subscribe t o either the 
standar d Name/Number Caller ID Ser vice or Caller ID with Call Waiting Service. 
T o know who is calling while  you ar e on the phone, y ou must subscribe t o Caller 
ID with Call W aiting Service.
  
						

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Direct ory and One-T ouch Memor y
You may sto re data in the  Director y (up to 99 r ecords) or an  One-Touch /Memor y Log  
(10 buttons located to the right of the number pad on the base). The  Director y and each   
One-T ouch/Memor y Log sto res up to 16 characte rs and 32 digits.
The r ecords ar e stor ed by alphabetic ascending o rder .
Adding  Direct ory Entries
1.   Mak e sur e the phone is  OFF (not in T alk mode).
2.   Pr ess the  DIR button.
3.   Pr ess the  NEW Soft k ey. The sc reen displays  Enter Name . Use the number pad to input 
a name.
NO TE: Mor e than one lett er is stored in each of the number k eys so it requires 
mor e than one pr ess for some lett ers. F or example, for the lett er “B” press the 
number 2 k ey twice. To add a space pr ess the 1 key.
NO TE: The name eld cannot be left empty.
4.   Pr ess  SAVE Soft k ey. The sc reen displays  Enter Number . 
5.   Use the touch-tone pad to input a telephone numbe r.
TIP: Pr ess the #pause but ton twice t o insert a pause in a number if necessar y.
6.   Pr ess the  SAVE Soft k ey to enter VIP tone melody selection.
NO TE: If an incoming call number mat ches this record the VIP T one Melody will 
ring.
7.   Use  VOL  (- or +) button to sc roll to the selection and pr ess SELECT  Soft key to complete.
NO TE: If  Memor y full  shows in the display,  you should delet e one or more 
unnecessar y recor ds and r epeat abov e steps t o continue the call r ecord 
st orage.
Storing  a Recor d in the One-T ouch Memory Buttons   
(Only applicable for base)
1.   Mak e sur e the phone is  OFF (not in T alk mode).
2.   Pr ess  STORE  Soft k ey.
3.   The scr een displays  Select Button Location . Press a  One-Touch/Memor y Log button 
(1- 10) to sav e the record in that memo ry location.
NO TE: If ther e is a record stored in selec ted memor y location. Pr ess REPLA C E   
Soft k ey to conrm ov erwrit e or pr ess the BA CK Soft key, then select a new 
location.
4.   The scr een displays  Enter Name .
5.   Use the  number pad to enter a name. 
						

							37
 
NO TE: Mor e than one lett er is stored in each of the number k eys so it requires 
mor e than one pr ess for some lett ers. F or example, for the lett er “B” press the 
number 2 k ey twice. To add a space pr ess the 1 key.
NO TE: The name eld cannot be left empty.
6.   Pr ess  SAVE Soft k ey. The sc reen displays  Enter Number . 
7.   Use the  number pad to input a telephone numbe r.
TIP: Pr ess the #pause but ton twice t o insert a pause in a number if necessar y.
8.   Pr ess the  SAVE  Soft k ey to sa ve.
R eviewing  Direct ory R ecor ds
1.  Mak e sur e the phone is  OFF (not in T alk mode).
2.   Pr ess the  DIR button.
3.   Pr ess the  VOL  (- or +) button to sc roll thr ough the r ecords,
  -OR- 
  Press the number  keys to go to the name of the  recor ds star ted with the corr esponding 
character .
Editing a Name or Number S tor ed in the   
One-T ouch/Memor y Log
1.  Pr ess the  DIR button.
2.   Pr ess the  One-Touch/Memor y Log button (1-10).
3.   Pr ess the  EDIT Soft k ey and edit the content acco rding to the steps in the  “S toring  
R ecor d in One-T ouch Dialing ” in Memo ry section.
NO TE:  The left and right (DIR & CID) navigational butt ons allow the cursor to be 
mov ed.  The dele te butt on can be used t o delete charact er or number t o the left 
of the cur sor.
Reviewing  Recor d in One-T ouch Memor y
1.  Mak e sur e the phone is  OFF (not in T alk mode).
2.   Pr ess the  DIR button.
3.    Pr ess  One-T ouch/Memor y Log button (1-10).
Editing a  Direct ory R ecor d
1.  When r eviewing the  director y recor ds, use the  VOL  (- or +) button to scr oll to the 
desir ed recor d.
2.   Pr ess  EDIT  Soft k ey to enter edit mode.  You may now change the name, if desir ed. 
Please r efer to section  “Handset Name”  for name editing method.
3.   Pr ess  SAVE Soft k ey to pr oceed to number change. Y ou may now change the number , if 
desir ed. 
4.   Pr ess  SAVE Soft k ey to pr oceed to VIP T one Melody selection. Y ou may use VOL  (- or +) 
k ey to sc roll to the selection  you desir ed. 
						

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NO TE: If an incoming call number mat ches this record the VIP T one Melody will 
ring.
5.   Pr ess  SELECT  Soft key to complete.
NO TE: Pr ess the BA CK Soft key t o keep the pr evious setting (mak ing no 
changes).
Copying a  Direct ory R ecor d
You can copy one  director y recor d or the whole  director y fr om the handset extension to 
the base or f rom the base to desi red handset extension.
In the ext ension handset:
1.  While viewing the  director y recor d, pr ess the  COPY  Soft k ey.
2.   The scr een displays  Copy Current R ecord or Entir e Directory? . Pr ess the  CURR 
Soft k ey to copy the cur rent r ecord or pr ess the  ENTIRE Soft key to copy the whole 
dir ector y.
3.   After copying is  nished, the screen displays  Recor d Copied t o Base Unit! .
In the Base Unit:
1.  While viewing the  director y recor d, pr ess the  COPY  Soft k ey.
2.   The scr een displays  Copy Current R ecord or Entir e Directory? . Pr ess the  CURR  
Soft k ey to copy the cur rent r ecord or pr ess the  ENTIRE  Soft key to copy the whole 
dir ector y.
3.   The extension list will be shown. Use the  vol  (- or +) button to select the desir ed 
extension handset for the  recor d to be copied t o.
4.   Pr ess the  SELECT  Soft key. The number of di rector y recor ds copied will be display ed in 
the base display with total number of  recor ds to be copied.
5.   After copying is  nished, the base sc reen displays  Recor d Copied! , and the handset 
scr een displays  Saved.
Deleting a  Direct ory R ecor d
1.  When r eviewing the  director y recor ds lis t, use the  VOL  (- or +) button to scr oll to the 
desir ed recor d.
2.   Pr ess the  delete button on the phone to delete the r ecord.
3.   The scr een displays  Delete?.
4.   Pr ess the  YES Soft k ey to con rm the deletion.
5.   Recor d Delet ed shows in the display.
Deleting All  Direct ory R ecor ds
1.  Pr ess the  DIR button to acti vate the phone book  recor d list .
2.  Pr ess and hold the  delete button on the phone until the scr een displays DELETE ALL ?.
3.   Pr ess the  YES Soft k ey to con rm the deletion.
4.   The scr een displays  ALL DELETED . 
						

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Deleting a  One-Touch/Memor y
1.  Pr ess the  DIR button.
2.   Pr ess the cor responding button (1-10) for the  One-Touch/Memor y Log you w ant to 
delete.
3.   Pr ess the  delete button to delete.
4.   Pr ess the  YES Soft k ey to con rm.
NO TE: Pr ess the exit butt on to cancel the “delet e” function.
Dialing a  Direct ory R ecor d
Dial a  direct ory recor d while in T alk mode:
1.  Mak e sur e the phone is  ON (in T alk mode) by pr essing the Talk Spk  button, selecting a 
line  or pick up the handset f rom the base .
2.   Pr ess the  DIR button to access the phone boo k.
3.   Use the  VOL  (- or +) button to sc roll to the desi red r ecor d.
4.   Pr ess the  DIAL Soft k ey to dial the numbe r.
  -OR-
Dial a direct ory recor d while r eviewing it:
1.  Mak e sur e the phone is  OFF (not in T alk mode).
2.   Pr ess the  DIR button to access the phone boo k.
3.   Use the  VOL  (- or +) button to sc roll to the desi red r ecor d.
4.   Pr ess the  Talk  or  Spk  button on the handset or pr ess the speakerline 1/2  button or 
pick up the handset  on the base. The number dials automatically.
Dialing a One-Touch/Memor y R ecor d   
(Only applicable for base)
while in T alk mode:
1.  Mak e sur e the phone is  ON (in T alk mode) by pr essing Spk button, selecting a  Line, or 
pick up handse t.
2.   Pr ess the  One-Touch/Memor y Log button to access the memor y log.
  -OR-
while reviewing it:
1.  Mak e sur e the phone is  OFF (not in T alk mode).
2.   Pr ess the  DIR button to access the phone boo k.
3.   Pr ess the  One-Touch/Memor y Log button to select the desir ed recor d.
4.   Pr ess the  speaker or  line 1/2  or pick up the handset on the base. The number dials 
automatically. 
						

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Answ ering S ystem Operation
Ther e are tw o mailb oxes in the system. One is for Line 1 and another is for Line 2. 
For memo r ecording, y ou can select which mailb ox is used to r ecord the memo .
Answering S ystem On/Off
Press and hold the base  ans sys button for 2 seconds to switch this f unction On or Off with 
the v oice pr ompt. The Answ ering system light illuminates when the f unction is activated.
If the  ans sys  button indicator is  ashing, pressing it will go to the Play Message display. 
When y ou press and hold the  ans sys button to switch the answ ering system On, the 
answ ering f unction for Line 1 and Line 2 will be acti vated accor ding to the setting in the 
menu. (For example, in the menu setting, L1 is set to ON and L2 is set to OFF . Press and 
hold the  ans sys button to switch it On. The ans wering f unction for L1 is activ ated, and L2 
will be Of f. Pr ess and hold the  ans sys button again to switch both L1 and L2 answ ering 
f unction Of f.
Other wise, pr essing the button will display Line 1 and Line 2 On/Off status for 3 seconds.
Recor ding Incoming Messages
The unit will ans wer incoming calls or  routed calls after X rings (pick up delay set in Menu) 
and play the ou tgoing gr eeting. After hearing the g reeting follow ed by a long beep , the 
caller can lea ve a message. If the re is a new message r ecorded in the unit , the Answering 
system indicator will  ash, and the envelope icon shows in the L CD.
NO TE: Y our unit will r ecord a message up  to the maximum length of time y ou 
set as long as the caller continues spea king. T o save recor ding capacity, y our 
unit will aut omatically st op recor ding aft er 7 seconds of silence or if ther e is a 
st eady dial t one for 7 seconds.
Y our unit can  recor d up to 60 minutes of incoming messages. The maximum r ecording 
time for each incoming message can be set in Menu.
Monit oring Incoming Calls
Whenev er an incoming message is being  recor ded y ou can hear it thr ough the speaker 
if Call Scr eening is On.  To tak e the call, p ress  Talk , speak er or  line  button and the system 
stops r ecording.