Ricoh Mp C4500 Service Manual

							When a Message Appears
53
4
Checking the Error Log
If files could not be stored due to printing errors, identify the cause of the errors
by checking the error log on the control panel.
APress the {Printer} key to display the printer screen.
BPress [Error Log].
An error log list appears.
Note
❒The most recent 30 errors are stored in the error log. If a new error is added
when there are 30 errors already stored, the oldest error is deleted. How-
ever, if the earliest error is a Sample Print, Locked Print, Hold Print, or
Stored print error, it is not deleted. The error is stored separately until the
number of errors reaches 30.
❒If the main power switch is turned off, the log is deleted.
❒You cannot view the [Error Log] on the simplified display.
Memory OverflowMaximum capacity of 
PCL 5c/6 or PostScript 3 
list display has been ex-
ceeded.Reduce the value of [Resolution] in the 
printer driver. Alternatively, select 
[Frame Priority] from [Memory Usage] in 
[System]. If this message continues to 
appear after taking these steps, de-
crease the number of files sent to the 
machine. Message Cause Solution
AQE902S 
						

							Troubleshooting When Using the Printer Function
54
4When You Cannot Print
Use the following procedures if printing does not start even after performing
[Print].
Problem Cause Solution
Printing does not start. The power is off. Check the cable is securely plugged 
into the power outlet and the machine. 
Turn on the main power switch.
Printing does not start. The machine is set to “Of-
fline”.Press the {Online} key.
Printing  does  not  start. The cause is displayed on 
the display of the control 
panel.Check the error message or warning 
status on the display panel and take the 
required action.
Printing does not start. The interface cable is not 
connected correctly.Connect the interface cable securely. If 
it has a fastener, fasten that securely as 
well. See “Connecting to the Interfac-
es”, General Settings Guide.
Printing does not start. The correct interface ca-
ble is not being used.The type of interface cable you should 
use depends on the computer. Be sure 
to use the correct one. If the cable is 
damaged or worn, replace it. See “Con-
necting to the Interfaces”, General Set-
tings Guide.
Printing does not start. The interface cable was 
connected after the ma-
chine was switched on.Connect the interface cable before turn-
ing on the machine.
Printing does not start. If the machine is operat-
ing in an extended wire-
less LAN, failure to print 
might result from a weak 
wireless signal.To check signal status, press the {User 
Tools / Counter} key, and then press [Sys-
tem Settings] on the display panel. On 
the [Interface Settings] tab, select [IEEE 
802.11b], and then press [Wireless LAN 
Signal]. If signal quality is poor, move 
the machine to a location where radio 
waves can pass or remove objects that 
might cause interference.
(You can check signal status only when 
using wireless LAN in the infrastruc-
ture mode.)
Printing does not start. If the machine is operat-
ing in an extended wire-
less LAN, SSID settings 
are incorrect.Check using the machines display pan-
el that the SSID is correctly set. See 
“Network Settings”, General Settings 
Guide. 
						

							When You Cannot Print
55
4
If the printing does not start, consult your service representative.
Printing does not start. If the machine is operat-
ing in an extended wire-
less LAN, the receivers 
MAC address may be 
preventing communica-
tion with the access point.Check access point settings when in the 
infrastructure mode. Depending on the 
access point, client access may be limit-
ed by MAC address. Also, check there 
are no problems in transmission be-
tween access point and wired clients, 
and between access point and wireless 
clients.
Printing does not start. The extended wireless 
LAN has not started.Confirm the orange LED is lit, and the 
green LED is lit or blinks during trans-
mission.
Printing does not start. The login user name, 
login password, or driver 
encryption key is invalid.Check the login user name, login pass-
word, or driver encryption key.
Printing does not start. Advanced encryption has 
been set using the Ex-
tended Security function.Check the settings of the Extended Se-
curity function with the administrator.
Data-in lamp does not 
blink or light up.If the data-in lamp is unlit 
or not flashing even after 
performing [Print], the 
machine has not received 
the data. When the machine is connected to a 
computer via a cable, check the 
computer print port settings are cor-
rect. See “Confirming the Connec-
tion Method”, Printer Reference.
 When it is networked with a com-
puter, Contact the administrator. 
The status indicator of 
the printer is lit.The cause is displayed on 
the display of the control 
panel.Check the error message on the display 
panel and take required action. See p.51 
“When a Message Appears”.
“Updating the des-
tination list... 
Please wait. Speci-
fied destination(s) 
or senders name 
has been cleared.
” 
appears.
The destination list is be-
ing updated from the 
network using SmartDe-
viceMonitor for Admin.Wait until the message disappears. Do 
not switch off the power while this 
message is displayed. Depending on 
the number of destinations to be updat-
ed, there may be some delay before you 
can resume operation. Operations are 
not possible while this message is dis-
played.
[List / Test Print] is disa-
bled.A mechanical error might 
have occurred.Contact your service representative. 
See “List/Test Print”, General Settings 
Guide.
Printing does not start 
when using the extended 
wireless LAN in Ad-hoc 
mode.The correct Communica-
tion mode is not set.Turn the main power off and back on. 
See “Turning On/Off the Power”, 
About This Machine.
Or, change the settings for [System Set-
tings], [Interface Settings], and [Network]. 
See “Network Settings”, General Set-
tings Guide. Problem Cause Solution 
						

							Troubleshooting When Using the Printer Function
56
4
❖When the machine is connected to the computer using the interface cable
The following shows how to check the print port when the data-in lamp does
not light up or blink.
Check if the print port setting is correct. When it is connected using a parallel
interface, connect it to LPT1 or LPT2.
For Windows 95/98/Me
AClick the [Start] button, point to [Settings], and then click [Printers].
BClick the icon of the machine. On the [File] menu, click [Properties].
CClick the [Details] tab.
DIn the [Print to the following port:] list, confirm the correct port is selected.
For Windows 2000 or Windows NT 4.0
AClick the [Start] button, point to [Settings], and then click [Printers].
BClick the icon of the machine. On the [File] menu, click [Properties].
CClick the [Ports] tab.
DIn the [Print to the following port(s)] list, confirm the correct port is selected.
Windows XP
AClick the [Start] button, and then click [Printers and Faxes].
BClick the icon of the machine. On the [File] menu, click [Properties].
CClick the [Ports] tab.
DIn the [Print to the following port(s)] list, confirm the correct port is selected.
Windows Server 2003
AClick the [Start] button, point to [Settings], and then click [Printers and Faxes].
BClick the icon of the machine. On the [File] menu, click [Properties].
CClick the [Ports] tab.
DIn the [Print to the following port(s)] list, confirm the correct port is selected. 
						

							Other Printing Problems
57
4 Other Printing Problems
This section explains likely causes of and possible solutions for problems that
can occur when printing from a computer.
Problem Cause Solution
Print is smudges. Settings for thick pa-
per have not been 
made when printing 
on thick paper in the 
bypass tray. PCL 5c/6 and PostScript 3
Select [Thick] in the [Type:] list on the [Paper] 
tab.
RPCS
Select [Thick] in the [Paper type:] list on the 
[Print Settings] tab.
The print on the entire 
page is faded.When D is blinking, 
toner is beginning to 
run out.Add toner. See p.89 “Adding Toner”.
The print on the entire 
page is faded.The paper is damp. Use paper that has been stored in the recom-
mended temperature and humidity condition. 
See “Copy Paper”, About This Machine.
The print on the entire 
page is faded.The paper is unsuita-
ble.Use the recommended paper. (Printing on 
coarse or treated paper might result in faint 
print image.) See “Copy Paper”, About This 
Machine.
The print on the entire 
page is faded.If the [Toner saving] 
check box is selected 
in the printer driver 
settings, the entire 
page will be faded 
when printed.For the RPCS printer driver, [Toner saving] is lo-
cated on the [Print Quality] tab. For the Post-
Script 3 printer driver, see PostScript 3 
Supplement. See the printer driver Help.
Image bleeds when 
rubbed.If you are using thick 
paper, [Paper type:] 
might not be set to 
[Thick].On the printer drivers [Setup] tab, set [Paper 
type:] to [Thick]. See the printer driver Help.
Paper is not fed from 
the selected tray.When you are using a 
Windows operating 
system, printer driver 
settings override 
those set using the 
display panel. Set the desired input tray using the printer 
driver. See the printer driver Help.
The printed image is 
different from the im-
age on the computers 
display.With certain func-
tions, such as enlarge-
ment and reduction, 
image layout might 
be different to that on 
the computer display.In the application, change the layout, character 
size, and character settings.
The printed image is 
different from the im-
age on the computers 
display.You might have se-
lected to replace True 
Type fonts with ma-
chine fonts in the 
printing process.To print an image similar to that of the compu-
ter display, make settings to print True Type 
fonts as an image. See the printer driver Help. 
						

							Troubleshooting When Using the Printer Function
58
4
Images are printed at 
slant.The trays side fences 
might not be locked.Check the side fences are locked. See p.83 
“Changing the Paper Size”.
Print is slanted. The paper is feeding 
in at a slant.Load the paper correctly. See p.79 “Loading 
paper”.
Misfeeds occur fre-
quently.The number of sheets 
loaded exceeds the ca-
pacity of the machine.Load paper only as high as the upper limit 
markings on the side fences of the paper tray 
or bypass tray. See “Copy Paper”, About This 
Machine.
Misfeeds occur fre-
quently.The paper is damp. Use paper that has been stored in the recom-
mended temperature and humidity condition. 
See “Copy Paper”, About This Machine.
Misfeeds occur fre-
quently.The paper is too thick 
or too thin.Use recommended paper. See “Copy Paper”, 
About This Machine.
Misfeeds occur fre-
quently.The copy paper is 
wrinkled or has been 
folded/creased.Use recommended paper. Use paper that has 
been stored in the recommended temperature 
and humidity condition. See “Copy Paper”, 
About This Machine.
Misfeeds occur fre-
quently.Printed paper is being 
used.Use recommended paper. See “Copy Paper”, 
About This Machine.
Copy paper becomes 
creased.The paper is damp. Use paper that has been stored in the recom-
mended temperature and humidity condition. 
See “Copy Paper”, About This Machine.
Copy paper becomes 
creased.The paper is too thin. Use recommended paper. See “Copy Paper”, 
About This Machine.
White lines appear. When D is blinking, 
toner is beginning to 
run out.Add toner. See p.89 “Adding Toner”.
When printing graph-
ics, the output and the 
screen are different.If the printer driver is 
configured to use the 
graphics command, 
the graphics com-
mand from the ma-
chine is used to print.If you want to print accurately, set the printer 
driver to print without using the graphics 
command. See the printer driver Help.
Garbled characters 
are printed.The correct printer 
language might have 
not been selected.Set the correct printer language.
Images are printed in 
the wrong orienta-
tion.The feed orientation 
you selected and the 
feed orientation se-
lected in the printer 
drivers option setup 
might not be the 
same.Set the machines feed orientation and the 
printer drivers feed orientation accordingly. 
See the printer driver Help.
There is considerable 
delay between the 
print start instruction 
and actual printing.“Off mode / Sleep 
mode” might be set.The machine requires time to warm up if it has 
been in “Off mode/Sleep mode”. Specify “Off 
mode/Sleep mode” in [System Settings], [Auto 
Off Timer]. Problem Cause Solution 
						

							Other Printing Problems
59
4
There is considerable 
delay between the 
print start instruction 
and actual printing.Processing time de-
pends on data vol-
ume. High volume 
data, such as graph-
ics-heavy documents, 
take longer to process.If the data-in lamp is blinking, data has been 
received by the printer. Wait for a moment.
Making the following setting on the printer 
driver may reduce the computers workload.
For how to open the printing preferences dia-
log box, see “Setting Up the Printer Driver”, 
Printer Reference.
❖PCL 5c/6
Select the lower value for the [Resolution] 
list on the [Print Quality] tab in the printing 
preferences dialog box.
❖PostScript 3
If your operating system is Windows, se-
lect [PostScript (optimize for speed)] in the 
[PostScript Output Option] list. [PostScript Out-
put Option] is located as follows:
 Windows 95 / 98 / Me
[PostScript output format:] on the [Post-
Script] tab in the printing preferences di-
alog box.
 Windows 2000 / XP, Windows Server 
2003
[PostScript Output Option] in the [Post-
Script Options] on the [Advanced...] on the 
[Layout] tab in the printing preferences 
dialog box.
 Windows NT 4.0
[PostScript Output Option] in the [Post-
Script Options] on the [Document Options] 
on the [Advanced] tab in the printing 
preferences (document defaults) dialog 
box.
❖RPCS
Select [Speed] in the [Print priority] on the 
[Print Quality] tab in the printing preferences 
dialog box.
Also, select the [User settings] check box, 
and then click [Change User Settings...].
Select the lower value for the [Resolution:] 
list on the [Image Adjustments] tab in the 
[Change User Settings] dialog box.
See the printer driver Help.
Images are cut off, or 
excess is printed.You may be using pa-
per smaller than the 
size selected in the ap-
plication.Use the same size paper as that selected in the 
application. If you cannot load paper of the 
correct size, use the reduction function to re-
duce the image, and then print. See the printer 
driver Help. Problem Cause Solution 
						

							Troubleshooting When Using the Printer Function
60
4
Page layout is not as 
expected.Print areas differ de-
pending on machine 
used. Information 
that fits on a single 
page on one machine 
may not fit on a single 
page of another ma-
chine.Adjust the [Printable area:] setting in the [Printer 
Configuration...] d i a l o g  b o x  o n  t h e  [Print Settings] 
tab in the RPCS printer driver. See the printer 
driver Help.
Photo images are 
coarse.Some applications 
print at lower resolu-
tion.Use the applications settings to specify a high-
er resolution.
Solid lines are printed 
as broken lines.Dither patterns do not 
match.Make the following settings with the printer 
driver: Change the [Dithering:] setting on the 
[Image Adjustments] tab in the [Change User Set-
tings...] dialog box, on the [Print Quality] tab in 
the RPCS printer driver. See the printer driver 
Help.
Optional components 
connected to the ma-
chine are not recog-
nized when using 
Windows 95 / 98 / 
Me, Windows 2000 / 
XP, Windows Server 
2003, and Windows 
NT 4.0.Bidirectional commu-
nication is not work-
ing.Set up optional devices on the Properties of the 
printer.
See the printer driver Help.
Duplex printing is 
malfunctioning.Duplex printing can-
not be done with pa-
per set in the bypass 
tray.When using duplex printing, make settings to 
use paper from a tray other than the bypass 
tray.
Duplex printing is 
malfunctioning.The upper tray cannot 
be used as an output 
destination in duplex 
mode.Specify a another output tray.
Duplex printing is 
malfunctioning.You have loaded thick 
paper heavier than 
169 g/m
2.Specify another paper type.
Duplex printing is 
malfunctioning.Duplex printing can-
not be done with a 
tray for which [1 Sided 
Copy] has been speci-
fied as Paper Type on 
the System Settings 
menu.Change the Paper Type setting for the tray to 
[2 Sided Copy] on the System Settings menu. 
See “System Settings”, General Settings 
Guide. Problem Cause Solution 
						

							Other Printing Problems
61
4
When using Win-
dows 95 / 98 / Me / 
2000 / XP, Windows 
Server 2003, or Win-
dows NT 4.0, com-
bined printing or 
booklet printing does 
not come out as ex-
pected.The correct applica-
tion or printer driver 
settings are not made.Make sure the applications paper size and ori-
entation settings match those of the printer 
driver. If a different paper size and orientation 
are set, select the same size and orientation.
A print instruction 
was issued from the 
computer, but print-
ing did not start.User Authentication 
may have been set.Contact the administrators.
No transmission 
when using 1394 in-
terface connection. Interface connec-
tion has not been 
made.
 The correct com-
puter settings are 
not made.Check using the following procedure:
AConfirm the IEEE 1394 interface cable is 
connected securely.
BRestart the computer. If the error occurs 
even after executing the above operation, 
proceed to the following steps.
CUnplug the IEEE 1394 interface cable con-
nected to the computer.
DRun the utility tool for the IEEE 1394 inter-
face board, which is stored in the following 
path on the CD-ROM “Printer Drivers and 
Utilities”:
\UTILITY\4\
(For more information about using the util-
ity tool for IEEE 1394, see the README file 
in the same directory on the CD-ROM.)
ERestart the computer.
Changes to printer 
driver colour settings 
produce extreme 
change in print col-
ours.The correct printer 
driver settings are not 
made.Make only minor adjustments to the [Balance 
Adjustments] setting on the printer drivers 
[Change User Settings] tab. The sample dis-
played on the printer driver gives only an in-
dication of the adjustment, it does not give an 
accurate indication of the printed colour.
See the printer driver Help.
Images are not print-
ed in the specified col-
ours.The correct printer 
driver settings are not 
made.If it is only one particular colour that does not 
print, turn off the machines power, and then 
turn it back on.
If the problem persists, contact your service 
representative.
Colour originals are 
printed in black and 
white.No colour print set-
tings are made on the 
printer driver. For the functional window: On the [Setup] 
tab, for [Color/Black and White:], select 
[Color].
 For the custom setting: On the [Print Set-
tings] tab, for [Color/Black and White:], select 
[Color]. Problem Cause Solution 
						

							Troubleshooting When Using the Printer Function
62
4
If the problem cannot be solved, contact your service representative.
PDF files do not print 
out/cannot perform 
[PDF Direct Print].PDF files are pass-
word-protected.To print password-protected PDF files, enter 
the password in the [PDF Menu] or on Web Im-
age Monitor.
 For details about [PDF Menu], see “PDF 
Menu”, General Settings Guide.
 For details about Web Image Monitor, see 
the Web Image Monitor Help.
PDF files do not print 
out/cannot perform 
[PDF Direct Print].PDF files cannot be 
printed if they are 
print-disabled in PDF 
file security setting.Change the PDF file security setting.
PDF files do not print 
out/cannot perform 
[PDF Direct Print].High compression 
PDF files created us-
ing the machines 
scanner function can-
not print directly.Open the application used to create the PDF, 
and then print the file using the applications 
driver. 
Re-save the file in normal (non-compressed) 
PDF format.
Some types of High Compression PDF files are 
not supported. Consult your sales representa-
tive about the supported file types.
[PDF Direct Print] pro-
duces strange or mal-
formed characters. Fonts were not em-
bedded.Embed fonts in the PDF file you want to print 
and then print.
Printing by Bluetooth 
is slow.The number of jobs 
exceeds the capacity 
of the machine.Reduce the number of jobs.
Printing by Bluetooth 
is slow. A communication 
error might have 
occurred.
 Interference from 
IEEE 802.11b 
(wireless LAN) 
devices can reduce 
communication 
speed.
 Bluetooth trans-
mission speeds are 
not high. Remove the machine from close proximity 
with IEEE 802.11b wireless LAN devices. 
 If there are active IEEE 802.11b wireless 
LAN devices or other Bluetooth devices 
nearby, relocate the machine or disable 
those devices.  Problem Cause Solution