Ricoh Mp C4500 Service Manual

							When PictBridge Printing Does Not Work
63
4 When PictBridge Printing Does Not Work
This section explains likely causes and possible solutions for problems that can
occur when PictBridge printing.
Problem Cause Solution
PictBridge is not availa-
ble.There is a problem with 
the USB connection or the 
PictBridge settings.Use the following procedure to check 
the connection and settings:
ADisconnect and then reconnect the 
USB cable.
BCheck the PictBridge settings are 
enabled.
CDisconnect the USB cable, and then 
turn off the machine. Turn the ma-
chine back on. When the machine 
has fully booted up, reconnect the 
USB cable. 
When two or more digital 
cameras are connected, 
the second and subse-
quent cameras are not 
recognized.You have connected mul-
tiple digital cameras.Connect one digital camera only. Do 
not connect multiple cameras.
Printing is disabled. The number of originals 
exceeds the maximum 
number of pages that can 
be printed at a time.The maximum specifiable print quanti-
ty at a time is 999. Respecify the quanti-
ty to 999 or less, and then retry printing.
Printing is disabled. There is no paper of the 
specified size remaining.There is no paper of the specified size 
remaining.
If you have to use paper that is not of 
the specified size, perform Form Feed. 
To cancel printing, perform Job Cancel. 
						

							Troubleshooting When Using the Printer Function
64
4 
						

							65
5. Troubleshooting When
Using the Scanner Function
This chapter explains likely causes of and possible solutions for scanner function
problems.
When Scanning is Not Done as Expected
This section explains causes and remedies when scan results are not as expected.
Problem Cause Solution
The scanned image is 
dirty.The exposure glass or auto docu-
ment feeder (ADF) is dirty.Clean these parts. See p.122 
“Maintaining Your Machine”.
The image is distorted 
or out of position.The original was moved during 
scanning.Do not move the original during 
scanning.
The image is distorted 
or out of position.The original was not pressed flat 
against the exposure glass.Make sure that the original is 
pressed flat against the exposure 
glass.
The scanned image is 
upside down.The original was placed upside 
down. Place the original in the correct 
orientation. See “Placing Origi-
nals”, Copy/Document Server 
Reference.
No image results from 
scanning.The original was placed with the 
front and back reversed.When the original is placed di-
rectly on the exposure glass, the 
side to be scanned must face 
down. When the original is fed 
via the ADF, the side to be 
scanned must face up. See “Plac-
ing Originals”, Copy/Document 
Server Reference.
Images are scanned in 
rotated.If you set the original with its up-
per edge backward and save full 
color/grey scale images as a TIFF 
or JPEG file, they are scanned in 
rotated.When placing a stack of originals 
in the ADF, place their upper 
edges first.
See “Various Scan Settings”, 
Scanner Reference.
The scanned image 
contains white spaces. If you scan originals using 
functions other than the net-
work TWAIN scanner func-
tion, certain paper size and 
resolution settings may pro-
duce scanned images that are 
larger than the specified size 
because of margins being 
added to the sides.
 If the File Format Converter 
(optional ) is installed, the 
margins may become wider.Scanning at a higher resolution 
may reduce the margins. 
						

							Troubleshooting When Using the Scanner Function
66
5When You Cannot Send Scanned Files
The following sections explain likely causes of and solutions for Network Deliv-
ery and E-mail Sending-related problems.
When Stored Files Cannot be Accessed
This section explains likely causes of and possible solutions for job access-relat-
ed problems.
When You Cannot Browse the Network to Send a Scan file
This section explains likely causes of and possible solutions for the Browse Net-
work failing to operate when files are sent.
When the TWAIN Driver Cannot be Started
This section explains likely causes of and possible solutions for the TWAIN driv-
er failing to operate.
Problem Cause Solution
The stored file is locked 
and is not accessible.The file, which is password pro-
tected, is locked because the pass-
word was incorrectly entered ten 
times.Contact the administrator.
Problem Cause Solution
The network cannot be 
browsed when specify-
ing the destination fold-
er.The following machine settings 
may not be correct:
 IPv4 address
 Subnet MaskCheck the settings. See “Network 
Settings ”, General Settings 
Guide.
Problem Cause Solution
The Scanner Properties 
dialog box cannot be 
displayed.Advanced encryption has been 
specified in the extended security 
setting.For details about the extended se-
curity setting, contact an admin-
istrator. 
						

							When You Cannot Send Scanned Files
67
5
When Stored Files Cannot be Edited
This section explains likely causes of and possible solutions for the TWAIN driv-
er failing to operate.
When the Network Delivery Function Cannot be Used
This section explains likely causes of and possible solutions for the Network De-
livery function failing to operate.
Operations are not possible when messages appear
This section explains likely causes of and possible solutions for messages that
appear and when the machine fails to operate.
Problem Cause Solution
Stored files cannot be 
deleted. File names and 
passwords cannot be 
changed. Files cannot 
be redelivered.Limits have been imposed using 
the available extended security 
function.Contact the administrator.
Problem Cause Solution
The network delivery 
function cannot be 
used.The delivery software may be an 
old version or a security setting 
may be specified.Contact the administrator.
The network delivery 
function cannot be 
used.The network delivery function 
setting is not correct.Specify it correctly. See “Settings 
Required to Use the Network De-
livery Scanner”, General Settings 
Guide.
Message Cause Solution
Destination list / 
machine settings 
are updated. Se-
lected destina-
tions or function 
settings have been 
cleared. Please 
re-select the set-
tings.The destination list is being up-
dated from the network using 
SmartDeviceMonitor for Admin. 
Depending on the number of des-
tinations to be updated, there 
may be some delay before you 
can resume operation. Opera-
tions are not possible while this 
message is displayed.Wait until the message disap-
pears. Do not switch off the pow-
er while this message is 
displayed. 
						

							Troubleshooting When Using the Scanner Function
68
5When a Message is Displayed
This section explains likely causes of and possible solutions for error messages
that may appear on the machines control panel.
When a Message is Displayed on the Control Panel
This section explains causes and remedies if an error message appears on the
display of the control panel.
Important
❒If a message not described here appears, act according to the message. For in-
formation about how to turn off the main power switch, see About This Ma-
chine.
Message Cause Solution
Connection with 
LDAP server has 
failed. Check the 
server status.A network error has oc-
curred and connection 
has failed. Try the opera-
tion once more.Try the operation once more. If the mes-
sage is still shown, the network may be 
crowded. Check the information of Sys-
tem Settings. See “System Settings”, 
General Settings Guide.
LDAP server au-
thentication has 
failed. Check the 
settings.The user name and pass-
word differ from those 
set for LDAP Authentica-
tion.Make settings correctly for the user 
name and the password for LDAP serv-
er authentication.
The destination 
list has been up-
dated. Specified 
destination(s) or 
senders name has 
been cleared.A specified destination or 
senders name was 
cleared when the destina-
tion list in the delivery 
server was updated.Specify the destination or senders 
name again.
Updating the des-
tination list has 
failed. Try 
again?A network error has oc-
curred. Check whether the server is connected.
The destination 
list has been up-
dated. Specified 
destination(s) or 
senders name has 
been cleared.A network error has oc-
curred. If a destination or senders name was al-
ready selected, re-select it after this 
message disappears. 
						

							When a Message is Displayed
69
5
Exceeded max. 
number of files 
which can be sent 
at the same time. 
Reduce the number 
of the selected 
files.The number of files ex-
ceeded the maximum 
number possible. Reduce the number of files and send 
them again.
Cannot detect 
original size. 
Place original 
again, then press 
the Start key.You have loaded paper of 
a size not shown on the 
paper size selector. Place the original correctly.
 Specify the scan size.
 When placing an original directly 
on the exposure glass, the lifting/ 
lowering action of the ADF triggers 
the automatic original size detection 
process. Lift the ADF by more than 
30 degrees. See “Placing Originals”, 
Copy/Document Server Reference.
Exceeded max. No. 
of results to 
display. Max.:Search results have ex-
ceeded the max. display-
able number.Search again after changing the search 
conditions.
You do not have 
the privileges to 
use this func-
tion.The machine has not been 
set to allow you to use the 
function. Contact the administrator.
Exceeded max. 
number of standby 
files.Try again 
after the current 
file is sent.The maximum number of 
standby files was exceed-
ed.There are 100 files waiting in the send-
ing queue for e-mail, Scan to Folder, or 
delivery functions. Wait until files have 
been sent.
Exceeded time 
limit for LDAP 
server search. 
Check the server 
status.A network error has oc-
curred and connection 
has failed.Try the operation once more. If the mes-
sage is still shown, the network may be 
crowded. Check the information of Sys-
tem Settings. See “System Settings”, 
General Settings Guide.
The specified 
group contains 
some destina-
tion(s) that do 
not have access 
privileges. Do 
you want to se-
lect only the 
privileged desti-
nation(s)?The specified group con-
tains some destinations 
for sending by e-mail and 
some destinations for 
sending by Scan to Fold-
er.To select destinations for sending by e-
mail, press [Select] for the message dis-
played on the e-mail screen. To select 
destination for sending by Scan to Fold-
er, press [Select] for the message dis-
played on the Scan to Folder screen. Message Cause Solution 
						

							Troubleshooting When Using the Scanner Function
70
5
Cannot find the 
specified path. 
Please check the 
settings.The destination compu-
ter name or folder name 
is invalid.Check whether the computer name and 
the folder name for the destination are 
correct.
Exceeded max. 
number of alpha-
numeric charac-
ters for the 
path.The maximum number of 
specifiable alphanumeric 
characters in a path has 
been exceeded.The maximum number of characters 
which can be entered for the path is 128. 
Check the number of character you en-
tered, and then enter the path again. 
See “Transmission function”, Scanner 
Reference. 
The selected 
file(s) contained 
file(s) without 
access privileg-
es. Only file(s) 
with access priv-
ileges will be 
deleted.You have tried to delete 
files without the authori-
ty to do so. The files can be deleted by the file ad-
ministrator. To delete a file which you 
are not authorized to delete, contact the 
administrator.
Some of selected 
files are cur-
rently in use. 
They could not be 
deleted.You cannot delete a file 
which is waiting to be 
transmitted (“Waiting...” 
status displayed) or 
whose information is be-
ing changed with Desk-
TopBinder.Cancel transmission (“Waiting...”status 
cleared) or the DeskTopBinder setting, 
and then delete the file.
Cannot cancel 
sending all se-
lected file(s). 
Certain file(s) 
are currently be-
ing sent.You cannot cancel a file 
currently being sent.You can only cancel files waiting to be 
sent. You cannot cancel files already 
sent or currently being sent, files that 
were sent but did not reach the destina-
tion, or files that have been cancelled.
Selected file is 
currently in use. 
Cannot change 
file name.You cannot change the 
name of a file whose sta-
tus is “Waiting...” or that 
is being edited with 
DeskTopBinder.Change the file name after canceling 
delivery or completing editing.
Selected file is 
currently in use. 
Cannot change 
password.You cannot change the 
password of a file whose 
status is “Waiting...” or 
that is being edited with 
DeskTopBinder.Delete the password after canceling de-
livery or completing editing.
Selected file is 
currently in use. 
Cannot change 
user name.You cannot change the 
senders name whose sta-
tus is “Waiting...” or that 
is being edited with 
DeskTopBinder.A senders name should be specified 
before sending e-mail. Send e-mail after 
specifying the senders name. Message Cause Solution 
						

							When a Message is Displayed
71
5
Connection with 
the destination 
has failed. Check 
the status and 
connection. To 
check the current 
status, press 
[Scanned Files 
Status].The correct Network set-
tings are not made. Check the network settings of the 
client computer.
 Check that components such as the 
LAN cable are connected properly.
 Check that the server settings are 
correct and the server is working 
properly.
Authentication 
with the destina-
tion has failed. 
Check settings. 
To check the cur-
rent status, 
press [Scanned 
Files Status].The entered user name or 
password was invalid. Check that the user name and pass-
word are correct.
 Check that the ID and password for 
the destination folder are correct.
 A password of 128 or more charac-
ters may not be recognized.
Sender has not 
been specified.The senders name was 
not specified.A senders name should be specified 
before sending e-mail. Send e-mail after 
specifying the senders name.
Exceeded max. E-
mail size. Send-
ing E-mail has 
been cancelled. 
Check [Max. E-
mail Size] in 
Scanner Features.The maximum e-mail size 
has been exceeded. Increase the size of [Max. E-mail Size].
Set [Divide & Send E-mail] to [Yes (per 
Page)] or [Yes (per Max. Size)].
See “Send Settings”, General Settings 
Guide.
Sending the data 
has failed. The 
data will be re-
sent later.A network error has oc-
curred and a file was not 
sent correctly. Wait until sending is retried automati-
cally after the preset interval. If sending 
fails again, contact the administrator.
Transmission has 
failed. To check 
the current sta-
tus, press 
[Scanned Files 
Status].While a file was being 
sent, a network error oc-
curred and the file could 
not be sent correctly.Try the operation once more. If the mes-
sage is still shown, the network may be 
crowded. Contact the administrator. If 
multiple files were sent, use the 
Scanned Files Status screen to check for 
which file the problem occurred.
Transmission has 
failed. Insuffi-
cient memory in 
the destination 
hard disk. To 
check the current 
status, press 
[Scanned Files 
Status].Transmission has failed. 
There was not enough 
free space on the hard 
disk of the SMTP server, 
FTP server, or client com-
puter at the destination.Allocate sufficient space. Message Cause Solution 
						

							Troubleshooting When Using the Scanner Function
72
5
Output buffer is 
full. Sending the 
data has been 
cancelled. Please 
try again later.Too many jobs are in 
standby state, and send-
ing was cancelled.Retry sending after sending jobs in 
standby state completes.
Exceeded max. 
number of pages 
per file. Do you 
want to store the 
scanned pages as 
1 file?The file being stored has 
exceeded the max. 
number of pages for one 
file.Specify whether to use the data or not. 
Scan the pages that were not scanned 
and store them as a new file. See “Stor-
ing Files Using the Scanner Function”, 
Scanner Reference.
Exceeded maximum 
number of file to 
store. Delete all 
unnecessary 
files.Too many files are wait-
ing to be delivered.Please try again after they have been 
delivered.
Exceeded max. 
number of stored 
files. Cannot 
send the scanned 
data as capturing 
files is unavail-
able.Too many files are wait-
ing to be delivered.Please try again after they have been 
delivered.
Exceeded max. 
number of files 
which can be used 
in Document Serv-
er at the same 
time.The maximum number of 
files that can be stored in 
the document server has 
been exceeded.Check the files stored by the other func-
tions, and then delete unneeded files. 
See “Document Server”, Copy/Docu-
ment Server Reference.
Entered protec-
tion code for 
destination is 
incorrect. Please 
re-enter.The correct protect desti-
nation code was not en-
tered.Make sure the protection code is cor-
rect, and then enter it again. See “Regis-
tering a Protection Code”, General 
Settings Guide.
Entered user code 
is not correct.You have entered an in-
correct user code.Check the authentication settings, and 
then enter a correct user code.
Exceeded max. 
number of alpha-
numeric charac-
ters.The maximum enterable 
number of alphanumeric 
characters has been ex-
ceeded.Make sure the maximum number of 
characters which can be entered, and 
then enter it again. See “Values of vari-
ous set items for transmission/stor-
age/delivery function”, Scanner 
Reference.
Authentication 
has failed.The entered login user 
name or login password 
is incorrect.Check the login user name and login 
password. The machine is unable to au-
thenticate. Contact an administrator. Message Cause Solution