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Ricoh Mp C5503 User Guide

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    							MessageCausesSolutions"Check whether there are
    any network problems."
    [13-26]The "Effective Protocol" and
    "SIP Server IP Address"
    settings are different, or an
    incorrect IP address has been
    registered.• Check that the correct IP address is specified for the machine in
    [System Settings]. For details
    about IP address, see "Interface
    Settings", Connecting the
    Machine/ System Settings
    .
    • For details about network problems, contact your
    administrator.
    "Check whether there are
    any network problems."
    [14-01]The DNS server, SMTP
    server, or folder specified for
    transfer to was not found, or
    the destination for Internet
    Fax around (not through) the
    SMTP server could not be
    found.• Check that the following settings in [System Settings] are listed
    correctly.
    • DNS server
    • Server name and IP address for the SMTP Server
    For details about these settings,
    see "Interface Settings" or "File
    Transfer", Connecting the
    Machine/ System Settings
    .
    • Check that the folder for transfer is correctly specified.
    • Check that the computer in which the folder for transfer is specified
    is correctly operated.
    • Check that the LAN cable is correctly connected to the
    machine.
    • For details about network problems, contact the
    administrator of the destinations.
    • For details about network problems, contact your
    administrator.
    Messages Displayed When Using the Facsimile Function
    181    
    						
    							MessageCausesSolutions"Check whether there are
    any network problems."
    [14-09]E-mail transmission was
    refused by SMTP
    authentication, POP before
    SMTP authentication, or login
    authentication of the
    computer in which the folder
    for transfer is specified.• Check that User Name and Password for the following
    settings in [System Settings] are
    listed correctly.
    • SMTP Authentication
    • POP before SMTP
    • Fax E-mail Account
    For details about these settings,
    see "File Transfer", Connecting the
    Machine/ System Settings
    .
    • Check that the user ID and password for the computer with
    the folder for forwarding are
    correctly specified.
    • Check that the folder for forwarding is correctly specified.
    • Confirm that the computer with the folder for forwarding is properly
    working.
    • For details about network problems, contact your
    administrator.
    "Check whether there are
    any network problems."
    [14-33]E-mail addresses for the
    machine and the
    administrator are not
    registered.• Check that the correct E-mail Address is listed in [Fax E-mail
    Account] of [System Settings]. For
    details about Fax E-mail Account,
    see "File Transfer", Connecting the
    Machine/ System Settings
    .
    • For details about network problems, contact your
    administrator.
    10. Troubleshooting
    182    
    						
    							MessageCausesSolutions"Check whether there are
    any network problems."
    [15-01]No POP3/IMAP4 server
    address is registered.• Check that the correct Server Name or Server Address is listed
    in [POP3 / IMAP4 Settings] of
    [System Settings]. For details
    about POP3 / IMAP4 Settings,
    see "File Transfer", Connecting the
    Machine/ System Settings
    .
    • For details about network problems, contact your
    administrator.
    "Check whether there are
    any network problems."
    [15-02]Cannot log in to the POP3/
    IMAP4 server.• Check that the correct User Name and Password are listed in [Fax E-
    mail Account] of [System
    Settings]. For details about Fax E-
    mail Account, see "File Transfer",
    Connecting the Machine/ System
    Settings
    .
    • For details about network problems, contact your
    administrator.
    "Check whether there are
    any network problems."
    [15-03]No machine e-mail address
    is programmed.• Check that the correct machine e- mail address is specified in
    [System Settings]. For details
    about settings of e-mail address,
    see "File Transfer", Connecting the
    Machine/ System Settings
    .
    • For details about network problems, contact your
    administrator.
    Messages Displayed When Using the Facsimile Function
    183     
    						
    							MessageCausesSolutions"Check whether there are
    any network problems."
    [15-11]Cannot find the DNS server
    or POP3/IMAP4 server.• Check that the following settings in [System Settings] are listed
    correctly.
    • IP address of the DNS Server
    • the server name or IP address of the POP3/
    IMAP4 server
    • the port number of the POP3/IMAP4 server
    • Reception Protocol
    For details about these settings,
    see "Interface Settings" or "File
    Transfer", Connecting the
    Machine/ System Settings
    .
    • Check that the LAN cable is correctly connected to the
    machine.
    • For details about network problems, contact your
    administrator.
    "Check whether there are
    any network problems."
    [15-12]Cannot log in to the POP3/
    IMAP4 server.• Check that the following settings in [System Settings] are listed
    correctly.
    • the user name and password for [Fax E-mail Account]
    • the user name and password for POP before SMTP
    authentication
    For details about these settings,
    see "File Transfer", Connecting the
    Machine/ System Settings
    .
    • For details about network problems, contact your
    administrator.
    10. Troubleshooting
    184    
    						
    							• Settings that can be confirmed in System Settings or Facsimile Features on the control panel canalso be confirmed from Web Image Monitor. For details about how to confirm the settings fromWeb Image Monitor, see Web Image Monitor Help.
    • If the paper tray runs out of paper, "There is no paper. Load paper." appears on the screen, asking you to add paper. If there is paper left in the other trays, you can receive documents as usual, even
    if the message appears on the screen. You can turn this function on or off with "Parameter Settings".
    For details about how to do this, see "Parameter Settings", Fax
    .
    • If "Check whether there are any network problems." appears, the machine is not correctly connected to the network or the settings of the machine are not correct. If you do not need to
    connect to a network, you can specify the setting so this message is not displayed, and then the [Check Status] key no longer lights. For details about how to do this, see "Parameter Settings", Fax
    . If you reconnect the machine to the network, be sure to set "Display" by configuring the
    appropriate User Parameter.
    When the Remote Fax Function Cannot Be Used
    MessageCausesSolutions"Authentication with remote
    machine failed. Check
    remote machine's auth.
    settings."User authentication on the
    main machine has failed.For details about user authentication,
    see Security Guide
    .
    "Authentication with remote
    machine failed. Check
    remote machine's auth.
    settings."User Code Authentication is
    set on the device connected
    via the remote fax function.The remote fax function does not
    support User Code Authentication.
    Disable the User Code Authentication
    on the main machine."Authentication with remote
    machine failed. Check
    remote machine's auth.
    settings."The user does not have
    permission to use the function
    on the main machine.For details about how to set
    permissions, see Security Guide
    .
    Messages Displayed When Using the Facsimile Function
    185       
    						
    							MessageCausesSolutions"Check whether there are
    any network problems."
    [16-00]• An IP address has not been registered for the
    main machine.
    • A network is not connected properly.• Check that the correct IP addressis specified for the machine in
    [System Settings]. For details
    about the IP address of the main
    machine, contact your
    administrator.
    • For details about network problems, contact your
    administrator."Connection with the remote
    machine has failed. Check
    the remote machine status."A network error occurred
    while using the remote fax
    function.• Check that the main machine supports the remote fax function.
    • Check that the main machine is working normally.
    • Check that the correct IP address or host name is set for the main
    machine in [System Settings]. For
    details about these settings,
    contact your administrator.
    • Check that the LAN cable is correctly connected to the
    machine.
    • For details about network problems, contact your
    administrator."Connection with the remote
    machine has failed. Check
    the remote machine status."The main machine's power is
    off.Turn on the main machine's power."Connection with the remote
    machine has failed. Check
    the remote machine status."A timeout error occurred
    while an attempt was made
    to connect the device via
    remote fax function.• Check that the LAN cable is correctly connected to the
    machine.
    • Check that the main machine is working correctly.
    • For details about connection with main machine, see "Sending/
    Receiving Documents Using a
    Remote Machine (Remote Fax)", Fax
    .
    10. Troubleshooting
    186   
    						
    							MessageCausesSolutions"Connection with the remote
    machine has failed. There is
    a problem with the remote
    machine structure. Contact
    the administrator."The settings or machine
    configuration for using the
    remote fax function to
    connect to the main machine
    are incorrect.For details about the settings and
    machine configuration for using the
    remote fax function to connect to a
    main machine, contact your
    administrator."Transfer error has occured.
    Check the status of the
    remote machine."A network error occurred
    during transfer.• Check that the correct IP address or host name is set for the main
    machine in [System Settings]. For details about these settings,
    contact your administrator.
    • Check that the main machine is working correctly.
    • Check that the LAN cable is correctly connected to the
    machine.
    • For details about transmission, contact your administrator."The HDD of the remote
    machine is full."The hard disk became full
    after using the remote fax
    function to scan an original.Delete unnecessary files.Messages Displayed When Using the Facsimile Function
    187  
    						
    							Messages Displayed When Using the Printer
    Function
    This section describes the principal messages that appear on the display panel, error logs or reports. If
    other messages appear, follow their instructions.
    Messages Displayed on the Control Panel When Using the Printer Function
    • Before turning off the power, see page 57 "Turning On/Off the Power".
    MessageCausesSolutions"Hardware Problem:
    Ethernet"An error has occurred in the
    Ethernet interface.Turn off the power, and then back on
    again. If the message appears again,
    contact your service representative."Hardware Problem: HDD"An error has occurred in the
    hard disk.Turn off the power, and then back on
    again. If the message appears again,
    contact your service representative."Hardware Problem: USB"An error has occurred in the
    USB interface.Turn off the power, and then back on
    again. If the message appears again,
    contact your service representative."Hardware Problem:
    Wireless Card"
    (A "wireless LAN board" or
    "Bluetooth interface unit" is
    referred to as a "wireless
    card".)The wireless LAN board can
    be accessed, but an error was
    detected.Turn off the power, and then confirm
    the wireless LAN board is inserted
    correctly. After confirmation, turn on
    the power again. If the message
    appears again, contact your service
    representative."Hardware Problem:
    Wireless Card"
    (A "wireless LAN board" or
    "Bluetooth interface unit" is
    referred to as a "wireless
    card".)• The Bluetooth interface unit was connected while
    the machine was turned
    on.
    • The Bluetooth interface unit was removed while
    the machine was turned
    on.Turn off the power, and then confirm
    the Bluetooth interface unit is inserted
    correctly. After confirmation, turn on
    the power again. If the message
    appears again, contact your service
    representative.10. Troubleshooting
    188   
    						
    							MessageCausesSolutions"Load following paper in n.
    To cancel job, press [Job
    Reset]."
    (A figure is placed at n.)The printer driver settings are
    incorrect or the tray does not
    contain paper of the size
    selected in the printer driver.Check that the printer driver settings
    are correct, and then load paper of
    the size selected in the printer driver
    into the input tray. For details about
    how to change the paper size, see
    "Changing the Paper Size", Paper
    Specifications and Adding Paper
    .
    "Paper in staple tray. Open
    cover and remove paper."If printing is stopped before it
    is finished, paper may remain
    in the finisher.Remove the paper remaining in the
    finisher."Paper size and type are
    mismatched. Select another
    tray from the following and
    press [Continue]. To cancel
    job, press [Job Reset].
    Paper size and type can
    also be changed in User
    Tools."The printer driver settings are
    incorrect or the tray does not
    contain paper of the size or
    type selected in the printer
    driver.• Check that the printer driver settings are correct, and then
    load paper of the size selected in
    the printer driver into the input
    tray. For details about how to
    change the paper size, see
    "Changing the Paper Size",
    Paper Specifications and Adding Paper
    .
    • Select the tray manually to continue printing, or cancel a
    print job. For details about how
    to select the tray manually, or
    cancel a print job, see "If an
    Error Occurs with the Specified
    Paper Size and Type", Print
    .
    "Paper size of n is
    mismatched. Select another
    tray from the following and
    press [Continue]. Paper
    type can also be changed
    in User Tools."
    (A tray name is placed at
    n.)The size of the paper in the
    tray does not match the paper
    size specified in the printer
    driver.Select a tray containing paper that is
    the same size as the specified paper
    size."Parallel I/F board has a
    problem."An error has occurred in the
    IEEE 1284 interface board.Turn off the power, and then back on
    again. If the message appears again,
    contact your service representative.Messages Displayed When Using the Printer Function
    189     
    						
    							MessageCausesSolutions"Printer font error."An error has occurred in the
    font settings.Contact your service representative."Problems with the wireless
    card. Please call service."
    (A "wireless LAN board" or
    "Bluetooth unit" is referred
    to as a "wireless card".)The machine has detected a
    Bluetooth failure, or it could
    not detect a Bluetooth unit. It
    may be incorrectly installed.Check that the Bluetooth unit is
    installed properly, or contact your
    service representative."Cannot print because both
    the main and designation
    (chapter) sheets are set to
    the same paper tray. Press
    [Job Reset] to cancel the
    job. To print the job again
    specify different trays."The tray selected for other
    pages is the same as the one
    for slip sheets.Reset the job. Be sure the tray you
    select for slip sheets is not providing
    paper for other pages.
    When using direct print from a memory storage device
    MessageCausesSolutions"Exceeded the limit value for
    total data size of the
    selected files. Cannot select
    more files."• The size of the selected file exceeds 1 GB.
    • The total size of the selected files exceeds 1
    GB.Files or groups of files larger than 1 GB
    cannot be printed.
    • When the total size of the multiple files that are selected exceeds 1
    GB, select files separately.
    • When the size of the selected file exceeds 1 GB, print from a
    memory storage device using a
    function other than the Direct
    printing function.
    You cannot select files of different
    formats at the same time.10. Troubleshooting
    190  
    						
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