Home > Ricoh > All in One Printer > Ricoh Mp C5503 User Guide

Ricoh Mp C5503 User Guide

    Download as PDF Print this page Share this page

    Have a look at the manual Ricoh Mp C5503 User Guide online for free. It’s possible to download the document as PDF or print. UserManuals.tech offer 127 Ricoh manuals and user’s guides for free. Share the user manual or guide on Facebook, Twitter or Google+.

    							MessageCausesSolutions"Memory is full. Press [Write]
    to write the current scanned
    data to the memory storage
    device, or press [Cancel] to
    delete."The scan could not be
    completed because there
    was insufficient hard disk
    memory at the time of saving
    to the memory storage
    device.Select whether or not to save the
    scanned document to the memory
    storage device.
    Messages Displayed on the Client Computer
    This section describes likely causes of and possible solutions for the main error messages displayed on
    the client computer when using the TWAIN driver. If a message not described here appears, act according to the message.
    MessageCausesSolutions"Any of Login User Name,
    Login Password or Driver
    Encryption Key is incorrect."The entered login user
    name, password, or driver
    encryption key was invalid.Check your login user name, login
    password, or driver encryption key,
    and then enter them correctly. For
    details about login user name, login
    password, and driver encryption key,
    see Security Guide
    .
    "Authentication succeeded.
    However, the access
    privileges for scanner
    function has been denied."The logged in user name
    does not have permission for
    scanner function.For details about how to set
    permissions, see Security Guide
    .
    "Cannot add any more
    scanning mode."The maximum number of
    registerable scan modes has
    been exceeded.The maximum number of modes that
    can be stored is 100. Delete unneeded
    modes."Cannot detect the paper
    size of the original. Specify
    the scanning size."The set original was
    misaligned.• Place the original correctly.
    • Specify the scan size.
    • When placing an original directly on the exposure glass, the lifting/
    lowering action of the ADF
    triggers the automatic original
    size detection process. Lift the
    ADF by 30 degrees or more.Messages Displayed When Using the Scanner Function
    211    
    						
    							MessageCausesSolutions"Cannot specify any more
    scanning area."The maximum number of
    registerable scan areas has
    been exceeded.The maximum number of scanning
    areas that can be stored is 100. Delete
    unneeded scanning areas."Clear Misfeed(s) in ADF."A paper misfeed has
    occurred inside the ADF.• Remove jammed originals, and then insert them again. For details
    about jammed paper, see
    "Removing Jammed Paper",
    Troubleshooting
    .
    • When a misfeed occurs, replace the jammed originals.
    • Check whether the originals are suitable to be scanned by the
    machine.
    "Error has occurred in the
    scanner driver."An error has occurred in the
    driver.• Check whether the network cable is connected correctly to the client
    computer.
    • Check whether the Ethernet board of the client computer is
    recognized correctly by
    Windows.
    • Check whether the client computer can use the TCP/IP
    protocol."Error has occurred in the
    scanner."The application-specified
    scan conditions have
    exceeded the setting range
    of the machine.Check whether the scanning settings
    made with the application exceed the
    setting range of the machine."Fatal error has occurred in
    the scanner."An unrecoverable error has
    occurred on the machine.An unrecoverable error has occurred
    in the machine. Contact your service
    representative."Insufficient memory. Close
    all other applications, then
    restart scanning."Memory is insufficient.• Close all the unnecessary applications running on the client
    computer.
    • Uninstall the TWAIN driver, and then reinstall it after restarting the
    computer.10. Troubleshooting
    212   
    						
    							MessageCausesSolutions"Insufficient memory. Reduce
    the scanning area."Scanner memory is
    insufficient.• Reset the scan size.
    • Lower the resolution.
    • Set with no compression. For details about the settings, see
    TWAIN driver Help.
    The problem may be due to the
    following cause:
    • Scanning cannot be performed if large values are set for brightness
    when using halftone or high
    resolution. For details about the
    relationship between scan
    settings, see "Relationship
    between Resolution and Scan
    Size", Scan
    .
    • If a misfeed occurs, you might not scan an original. Remove the
    misfeed, and then scan the
    original again.
    "Invalid Winsock version.
    Please use version 1.1 or
    higher."You are using an invalid
    version of Winsock.Install the operating system of the
    computer or copy Winsock from the
    operating system CD-ROM."No response from the
    scanner."The machine or client
    computer is not connected to
    the network correctly.• Check whether the machine or client computer is connected to
    the network correctly.
    • Disable the client computer's own firewall. For details about firewall,
    see Windows Help."No response from the
    scanner."The network is crowded.Wait for a while, and then try to
    reconnect.Messages Displayed When Using the Scanner Function
    213   
    						
    							MessageCausesSolutions"Scanner is in use for other
    function. Please wait."A function of the machine
    other than the Scanner
    function is being used such
    as the Copier function.• Wait for a while, and then reconnect.
    • Cancel the job that is being processed. Press the [Stop] key.
    Follow the instructions in the
    message that appears and exit
    the function that is running."Scanner is not available on
    the specified device."The TWAIN scanner function
    cannot be used on this
    machine.Contact your service representative."Scanner is not ready.
    Check the scanner and the
    options."The ADF cover is open.Check whether the ADF cover is
    closed."The name is already in use.
    Check the registered
    names."You tried to register a name
    that is already in use.Use another name.
    When there is a problem connecting to the scanner
    MessageCausesSolutions"Cannot connect to the
    scanner. Check the network
    Access Mask settings in User
    Tools."An access mask is set.For details about an access mask,
    contact your administrator."Cannot find "XXX" scanner
    used for the previous scan.
    "YYY" will be used instead."
    ("XXX" and "YYY" indicate
    scanner names.)The main power of the
    previously used scanner is
    not set to "On".Check whether the main power of the
    scanner used for the previous scan has
    been turned on.10. Troubleshooting
    214  
    						
    							MessageCausesSolutions"Cannot find "XXX" scanner
    used for the previous scan.
    "YYY" will be used instead."
    ("XXX" and "YYY" indicate
    scanner names.)The machine is not
    connected to the network
    correctly.• Check that the previously used scanner is connected to the
    network correctly.
    • Cancel the personal firewall of the client computer. For details
    about firewall, see Windows
    Help.
    • Use an application such as telnet to make sure SNMPv1 or
    SNMPv2 is set as the machine's
    protocol. For details about how to
    check this, see "Remote
    Maintenance Using telnet",
    Connecting the Machine/ System
    Settings
    .
    • Select the scanner used for the previous scan.
    "Communication error has
    occurred on the network."A communication error has
    occurred on the network.Check whether the client computer can
    use the TCP/IP protocol."Scanner is not available.
    Check the scanner
    connection status."The machine's power is off.Turn on the power."Scanner is not available.
    Check the scanner
    connection status."The machine is not
    connected to the network
    correctly.• Check whether the machine is connected to the network
    correctly.
    • Deselect the personal firewall function of the client computer.
    For details about firewall, see
    Windows Help.
    • Use an application such as telnet to make sure SNMPv1 or
    SNMPv2 is set as the machine's
    protocol. For details about how to
    check this, see "Remote
    Maintenance Using telnet",
    Connecting the Machine/ System
    Settings
    .
    Messages Displayed When Using the Scanner Function
    215    
    						
    							MessageCausesSolutions"Scanner is not available.
    Check the scanner
    connection status."Network communication is
    not available because the
    machine's IP address could
    not be obtained from the
    host name. If only "IPv6" is
    set to [Active], the IPv6
    address might not be
    obtained.• Check whether the machine's host name is specified in the Network
    Connection Tool. For the WIA
    driver, check the [Network
    Connection] tab in the properties.
    • Use Web Image Monitor to set "LLMNR" of "IPv6" to [Active].
    • In Windows XP, IPv6 address cannot be obtained from the host
    name. Specify the machine's IPv6
    address in the Network
    Connection Tool.10. Troubleshooting
    216  
    						
    							When Other Messages AppearMessageCausesSolutions"Cannot connect with the
    wireless card. Turn the main
    power switch off, then check
    the card."
    (A "wireless LAN board" or
    "Bluetooth interface unit" is
    referred to as a "wireless
    card".)• The wireless LAN board was not inserted
    when the machine was
    turned on.
    • The wireless LAN board was pulled out
    after the machine was
    turned on.
    • The settings are not updated although the
    unit is detected.Turn off the power, and then confirm
    the wireless LAN board is inserted
    correctly. After confirmation, turn on
    the power again. If the message
    appears again, contact your service
    representative."Cannot connect with the
    Bluetooth interface. Check
    the Bluetooth interface."• The Bluetooth interface unit was installed while
    the machine was turned
    on.
    • The Bluetooth interface unit was removed while
    the machine was turned
    on.Turn off the power, and then confirm
    that the Bluetooth interface unit was
    installed correctly. After confirmation,
    turn on the power again. If the
    message appears again, contact your
    service representative."Clean the scanning glass.
    (Located next to the
    exposure glass.)"The scanning glass or guide
    plate of the ADF is dirty.Clean them. See "Maintaining Your
    Machine", Maintenance and
    Specifications
    .
    "Following output tray is full.
    Remove paper."The output tray is full.Remove paper from the output tray to
    resume printing. If paper is destined for
    the finisher shift tray, to prevent paper
    from falling off the tray press the [Stop]
    key to suspend printing, and then
    remove the paper. Press [Continue] on
    the display panel to resume printing.When Other Messages Appear
    217   
    						
    							MessageCausesSolutions"Internal cooling fan is
    active."Large print runs will cause
    the machine's interior to heat
    up, triggering the cooling
    fan. The fan will
    automatically begin running
    when the print run reaches
    approximately 3,000 sheets
    of A4
    , or 1,500 sheets of
    A3
    .
    The fan will run for about 30 minutes.
    The fan will emit noise, but this is
    normal and the machine will be
    operable while the fan is running.
    The amount of paper that can be
    printed and the total operation time
    until the fan starts running depends on
    the temperature of the location at
    which the machine is installed."Self checking..."The machine is performing
    image adjustment
    operations.The machine may perform periodic
    maintenance during operations. The
    frequency and duration of
    maintenance depends on the humidity,
    temperature, and printing factors such
    as number of prints, paper size, and
    paper type. Wait for the machine to
    get ready.
    When There Is a Problem Scanning or Storing Originals
    MessageCausesSolutions"Cannot detect original size.
    Select scan size."The machine failed to detect
    the size of the original.• Place the original correctly.
    • Specify the scan size, and then place the originals again. For
    details about the settings for when
    fax function is being used, see
    "Scan Settings", Fax
    .
    • When placing an original directly on the exposure glass, the lifting/
    lowering action of the ADF
    triggers the automatic original
    size detection process. Lift the
    ADF by 30 degrees or more.
    10. Troubleshooting
    218     
    						
    							MessageCausesSolutions"Captured file exceeded
    max. number of pages per
    file. Cannot send the
    scanned data."The maximum number of
    pages per file has been
    exceeded.Reduce the number of pages in the
    transmitted file, and then resend the
    file. For details about the maximum
    number of pages per file, see "Storage
    Function", Scan
    .
    "Original(s) is being
    scanned for a different
    function."Another function of the
    machine is being used.Cancel the job in progress. Press [Exit],
    and then press the [Stop] key. Follow
    the instructions in the message that
    appears and exit the function that is
    running.
    When the Home Screen Cannot Be Edited
    MessageCausesSolutions"The image data size is not
    valid. See the manual for
    required data."The image data size is not
    valid.For details about file size for shortcut
    image, see "Displaying the Image on
    the [Home] Screen", Convenient
    Functions
    .
    "The format of the image
    data is not valid. See the
    manual for required data."The file format of the shortcut
    image to be added is not
    supported.The file format of shortcut images to be
    added must be PNG. Specify the
    image again.When Other Messages Appear
    219    
    						
    							When the Address Book Is UpdatedMessageCausesSolutions"Updating the destination list
    has failed. Try again?"A network error has
    occurred.• Check whether the server is connected.
    • Antivirus programs and firewalls can prevent client computers from
    establishing connection with this
    machine.
    • If you are using anti-virus software, add the program to the
    exclusion list in the application
    settings. For details about how to
    add programs to the exclusion
    list, see the anti-virus software Help.
    • To prevent a firewall blocking the connection, register the machine's
    IP address in the firewall's IP address exclusion settings. For
    details about the procedure for excluding an IP address, see your
    operating system's Help."Updating the destination
    list... Please wait. Specified
    destination(s) or sender's
    name has been cleared."The destination list is being
    updated from the network
    using Web Image Monitor.Wait until the message disappears. Do
    not turn off the power while this
    message is displayed. Depending on
    the number of destinations to be
    updated, there may be some delay
    before you can resume operation.
    Operation is not possible while this
    message is displayed."Updating the destination
    list... Please wait. Specified
    destination(s) or sender's
    name has been cleared."A specified destination or
    sender's name was cleared
    when the destination list in
    the delivery server was
    updated.Specify the destination or sender's
    name again.10. Troubleshooting
    220  
    						
    All Ricoh manuals Comments (0)

    Related Manuals for Ricoh Mp C5503 User Guide