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Ricoh Mp C5503 User Guide

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    							MessageCausesSolutions"Unable to access the
    specified memory storage
    device."• An error occurred when the machine
    accessed the memory
    storage device or a file
    stored on the memory
    storage device.
    • An error occurred when the user used the
    Direct printing function to print from a memory
    storage device.Save the file to a different memory storage device, and then try to print
    again.
    Messages Printed on the Error Logs or Reports When Using the Printer Function
    This section describes likely causes of and possible solutions for the error messages that are printed on
    the error logs or reports.
    When print jobs are canceled
    MessageCausesSolutions"91: Error"Printing was canceled by the
    auto job cancel function due
    to a command error.Check that the data is valid."An error occurred while
    processing an Unauthorized
    Copy Prevention job. The
    job was cancelled."You tried to store a file in the
    Document Server when the
    [Unauthorized Copy
    Prevention] was specified.On the printer driver, select a job type
    other than [Document Server] in "Job
    Type:" or deselect [Unauthorized Copy
    Prevention]."An error occurred while
    processing an Unauthorized
    Copy Prevention job. The
    job was cancelled."The [Enter User Text:] field
    on the [Unauthorized Copy
    Prevention for Pattern
    Details] screen is blank.On the printer driver's [Detailed
    Settings] tab, click [Effects] in "Menu:".
    Select [Unauthorized Copy
    Prevention], and then click [Details] to
    display [Unauthorized Copy
    Prevention for Pattern Details]. Enter
    text in [Enter User Text:].Messages Displayed When Using the Printer Function
    191  
    						
    							MessageCausesSolutions"An error occurred while
    processing an Unauthorized
    Copy Prevention job. The
    job was cancelled."The resolution is set to a
    value less than 600 dpi
    when [Unauthorized Copy
    Prevention] is specified.On the printer driver, set the resolution
    to 600 dpi or higher, or deselect
    [Unauthorized Copy Prevention]."Collate has been
    cancelled."Collate was canceled.Turn off the power, and then back on
    again. If the message appears again,
    contact your service representative."Exceeded the maximum unit
    count for Print Volume Use.
    The job has been
    cancelled."The number of pages the
    user is permitted to print has
    been exceeded.For details about print volume use
    limitation, see Security Guide
    .
    "Receiving data failed."Data reception was aborted.Resend the data."Sending data failed."The machine received a
    command to stop
    transmission from the printer
    driver.Check if the computer is working
    correctly."The selected paper size is
    not supported. This job has
    been cancelled."Job reset is automatically
    performed if the specified
    paper size is incorrect.Specify the correct paper size, and
    then print the file again."The selected paper type is
    not supported. This job has
    been cancelled."Job reset is automatically
    performed if the specified
    paper type is incorrect.Specify the correct paper type, and
    then print the file again.
    When there is a problem with the print settings
    MessageCausesSolutions"Booklet/Half Fold Error"The job was canceled
    because you specified
    invalid settings for saddle
    stitching or half fold.Check the settings for saddle stitching or
    half fold."Classification Code is
    incorrect."The classification code has
    not been entered, or the
    classification code has
    been entered incorrectly.Enter the correct classification code.10. Troubleshooting
    192   
    						
    							MessageCausesSolutions"Classification Code is
    incorrect."The classification code is
    not supported with the
    printer driver.Select [Optional] for classification code.
    For details about how to specify
    classification code settings, see
    "Configuring Classification Codes", Print
    .
    "Duplex has been
    cancelled."Duplex printing was
    canceled.• Select the proper paper size for the duplex function. For details about
    paper, see "Specifications for the
    Main Unit", Maintenance and
    Specifications
    .
    • Change the setting for "Apply Duplex" in [System Settings] to
    enable duplex printing for the paper
    tray. For details about setting "Apply
    Duplex", see "Tray Paper Settings",
    Connecting the Machine/ System
    Settings
    .
    "Exceeded max. pages.
    Collate is incomplete."The number of pages
    exceeds the maximum
    number of sheets that you
    can use Collate with.Reduce the number of pages to print."Exceeded the maximum
    number of multi-sheet fold
    (Half Fold)."The maximum number of
    multi-sheet folds (Half Fold)
    was exceeded.For details about the maximum number of
    multi-sheet folds (Half Fold), see "Fold",
    Print
    .
    "Output tray has been
    changed."The output tray was
    changed because the
    paper size of the specified
    output tray is limited.Specify the proper output tray.Messages Displayed When Using the Printer Function
    193      
    						
    							MessageCausesSolutions"Print overrun."Images were discarded
    while printing.PCL 6
    Select a lower resolution on the
    printer driver. For details about how
    to change the resolution setting, see
    the printer driver Help.
    PostScript 3
    Select a lower resolution on the
    printer driver. For details about how
    to change the resolution setting, see
    the printer driver Help."Punch has been
    cancelled."Punch printing was
    canceled.Check the paper orientation, print
    orientation, and then punch position.
    Certain settings can produce print results
    that might not be as expected."Staple has been
    cancelled."Stapling printing was
    canceled.Check the paper orientation, paper
    quantity, print orientation, and staple
    position. Certain settings can produce
    print results that might not be as expected.
    When documents cannot be stored in the Document Server
    MessageCausesSolutions"Cannot store data of this
    size."The paper size exceeded
    the capacity of the
    Document Server.Reduce the paper size of the file that
    you want to send to a size that the
    Document Server can store. Custom
    size files can be sent but not stored
    afterward."Document Server is not
    available to use. Cannot
    store."You cannot use the
    Document Server function.For details about using Document
    Server function, contact your
    administrator.
    For details about how to set
    permissions, see Security Guide
    .
    "Exceeded max. capacity of
    Document Server. Cannot
    store."The hard disk became full
    after a file was stored.Delete some of the files stored in the
    Document Server or reduce the size
    that you want to send.10. Troubleshooting
    194   
    						
    							MessageCausesSolutions"Exceeded max. number of
    files of Document Server.
    Cannot store."The maximum file capacity
    of the Document Server was
    exceeded.Delete some of the files stored in the
    Document Server."Exceeded max. number of
    files. (Auto)"While using the error job
    store function to store
    Normal Print jobs as Hold
    Print files, the maximum file
    capacity for file storage or
    Hold Print file management
    (automatic) was exceeded.Delete Hold Print files (automatic) or
    unneeded files stored in the machine."Exceeded max. number of
    pages of Document Server.
    Cannot store."The maximum page
    capacity of the Document
    Server was exceeded.Delete some of the files stored in the
    Document Server or reduce the number
    of pages that you want to send."Exceeded max. number of
    pages. (Auto)"While using the error job
    store function to store
    Normal Print jobs as Hold
    Print files, the maximum
    page capacity was
    exceeded.Delete unneeded files stored in the
    machine.
    Reduce the number of pages to print."The print job has been
    cancelled because capture
    file(s) could not be stored:
    Exceeded max. memory."The hard disk became full
    after a file was stored.Delete the files stored in the Document
    Server or reduce the file size to be sent."The print job has been
    cancelled because capture
    file(s) could not be stored:
    Exceeded max. number of
    files."The maximum file capacity
    of the Document Server was
    exceeded.Delete the files stored in the Document
    Server."The print job has been
    cancelled because capture
    file(s) could not be stored:
    Exceeded max. number of
    pages per file."The maximum page
    capacity of the Document
    Server was exceeded.Delete some of the files stored in the
    Document Server or reduce the number
    of pages that you want to send.Messages Displayed When Using the Printer Function
    195  
    						
    							MessageCausesSolutions"The specified folder in
    Document Server is locked.
    Cannot store."The specified folder is
    locked.Unlock the folder or specify another
    folder number that can be used. For
    details about locked folders, see
    Security Guide
    .
    When there is not enough free hard disk space
    MessageCausesSolutions"HDD is full."When printing with the
    PostScript 3 printer driver,
    the hard disk capacity for
    fonts and forms has been
    exceeded.Delete unneeded forms or fonts
    registered in the machine."HDD is full."The hard disk became full
    while printing a Sample
    Print, Locked Print, Hold
    Print, or Stored Print file.Delete unneeded files stored in the
    machine.
    Alternatively, reduce the data size of
    the Sample Print, Locked Print, Hold
    Print, or Stored Print file."HDD is full. (Auto)"The hard disk became full
    while using the error job
    store function to store
    Normal Print jobs as Hold
    Print files.Delete unneeded files stored in the
    machine.
    Alternatively, reduce the data size of
    the Temporary Print file and/or the
    Stored Print file.
    When there is not enough memory
    MessageCausesSolutions"84: Error"There is no work area
    available for image
    processing.Decrease the number of files sent to the
    machine."92: Error"Printing was canceled
    because [Job Reset] or the
    [Stop] key was selected on
    the machine's control panel.Perform the print operation again if
    necessary.10. Troubleshooting
    196   
    						
    							When there is a problem with a parameterMessageCausesSolutions"86: Error"Parameters of the control
    code are invalid.Check the print settings.
    When the user lacks privileges to perform an operation
    MessageCausesSolutions"No response from the
    server. Authentication has
    failed."A timeout occurred while
    connecting to the server for
    LDAP authentication or
    Windows Authentication.Check the status of the server."Printing privileges have not
    been set for this document."The PDF document you have
    tried to print has no
    privileges to print.Contact the owner of the document."You do not have a privilege
    to use this function. This job
    has been cancelled."The entered login user name
    or login password is not
    correct.Check that the user name and
    password are correct."You do not have a privilege
    to use this function. This job
    has been cancelled."The logged in user is not
    allowed to use the selected
    function.For details about how to set
    permissions, see Security Guide
    .
    "You do not have a privilege
    to use this function. This
    operation has been
    cancelled."The logged in user does not
    have the privileges to
    register programs or change
    the paper tray settings.For details about how to set
    permissions, see Security Guide
    .
    Messages Displayed When Using the Printer Function
    197    
    						
    							When a user cannot be registeredMessageCausesSolutions"Auto-registration of user
    information has failed."Automatic registration of
    information for LDAP
    Authentication or Windows
    Authentication failed
    because the Address Book is
    full.For details about automatic registration
    of user information, see Security Guide
    .
    "Information for user
    authentication is already
    registered for another user."The user name for LDAP or
    Integration Server
    authentication was already
    registered in a different
    server with a different ID,
    and a duplication of the user
    name occurred due to a
    switching of domains
    (servers), etc..For details about user authentication,
    see Security Guide
    .
    When other errors occur
    MessageCausesSolutions"85: Error"The specified graphics
    library is unavailable.Check that the data is valid."98: Error"The machine could not
    access Hard disk correctly.Turn off the power, and then back on
    again. If the message appears
    frequently, contact your service
    representative."99: Error"This data cannot be printed.
    The specified data is either
    corrupt or it cannot be
    printed from a memory
    storage device using the
    Direct printing function.Check that the data is valid. For details
    about the kinds of data that can be
    printed from a memory storage device
    using the Direct printing function, see
    "Direct Printing from a Memory
    Storage Device", Print
    .
    10. Troubleshooting
    198     
    						
    							MessageCausesSolutions"Command Error"An RPCS command error
    occurred.Check using the following procedure:
    • Check if the communication between the computer and the
    machine is working correctly.
    • Check if the correct printer driver is being used.
    • Check if the machine's memory size is set correctly in the printer
    driver.
    • Check that the printer driver is the most up-to-date version available."Compressed Data Error."The printer detected corrupt
    compressed data.• Check the connection between the computer and the printer.
    • Check that the program you used to compress the data is
    functioning correctly."Data storage error."You tried to print a Sample
    Print, Locked Print, Hold
    Print, or Stored Print file, or
    to store a file in the
    Document Server when the
    hard disk was
    malfunctioning.Contact your service representative."Error has occurred."A syntax error, etc.,
    occurred.Check that the PDF file is valid."Exceeded max. number of
    files to print for temporary /
    stored jobs."While printing a Sample
    Print, Locked Print, Hold
    Print, or Stored Print file, the
    maximum file capacity was
    exceeded.Delete unneeded files stored in the
    machine."Exceeded max. number of
    pages to print for
    temporary / stored jobs."While printing a Sample
    Print, Locked Print, Hold
    Print, or Stored Print file, the
    maximum page capacity
    was exceeded.Delete unneeded files stored in the
    machine.
    Reduce the number of pages to print.Messages Displayed When Using the Printer Function
    199  
    						
    							MessageCausesSolutions"Failed to obtain file system."PDF direct printing could not
    be performed because the
    file system could not be
    obtained.Turn off the power, and then back on
    again. If the message appears again,
    contact your service representative."File system is full."PDF file does not print out
    because the capacity of the
    file system is full.Delete all unnecessary files from the
    hard disk, or decrease the file size sent
    to the machine."I/O buffer overflow."An input buffer overflow
    occurred.• In [Printer Features], under [Host Interface], select [I/O Buffer],
    and then set the maximum buffer
    size to a larger value.
    • Reduce the number of files being sent to the machine."Insufficient Memory"A memory allocation error
    occurred.PCL 6
    On the printer driver's [Detailed
    Settings] tab, click [Print Quality]
    in "Menu:", and then select
    [Raster] in the "Vector/Raster:"
    list. In some cases, it will take a
    long time to complete a print job."Memory Retrieval Error"A memory allocation error
    occurred.Turn off the power, and then back on
    again. If the message appears again,
    replace the RAM. For details about
    replacing the RAM, contact your
    service representative.
    If printing does not start, contact your service representative.
    • The contents of errors may be printed on the Configuration Page. Check the Configuration Page in conjunction with the error log. For details about how to print the Configuration Page, see "List / Test
    Print", Print
    .
    10. Troubleshooting
    200    
    						
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