Samsung Dcs 50si General Description Manual


4.3.1
DISPLAY FEATURES
ACCOUNT CODE DISPLAYENHANCED STATION PROGRAMMING
CALL DURATION TIMERIDENTIFICATION OF RECALLS
CALL FOR GROUP IDENTIFICATIONIDENTIFICATION OF TRANSFERS
CALL PROCESSING INFORMATIONMESSAGE WAITING CALLER NUMBER
CALLER ID INFORMATIONOUTSIDE LINE IDENTIFICATION
CALLING PARTY NAMEOVERRIDE IDENTIFICATION
CALLING PARTY NUMBERPROGRAMMED MESSAGE DISPLAY
CONFERENCE INFORMATIONSOFT KEYS
DATE AND TIME DISPLAYSTOPWATCH TIMER
DIALED NUMBERUCD SUPERVISOR DISPLAYS
4.3 DISPLAY FEATURE...


4.3.2
NEXT CALL
In the event that there is a call waiting or a camped-on call at the user’s keyset, the
user can press the NEXT key to display the Caller ID information associated with
the next call in queue at the station. Either the CID name or CID number will show
in the display depending on the N/N selection.
SAVE CID NUMBER
At any time during an incoming call that provides CID information, the user may
press the SAVE key. This saves the CID number in the Save Number feature.
Pressing the...


4.3.3
CALLING PARTY NAME
For intercom calls, LCD 24B and LCD 12B keysets show the calling party’s name
before answering. The names must be stored in the system directory list and can
be up to 11 characters long.
CALLING PARTY NUMBER
When an intercom call is received, all display stations show the calling party’s ex-
tension number before the call is answered.
CONFERENCE INFORMATION
When a conference is set up, each extension and outside line number is displayed
at the controlling station when it...


OVERRIDE IDENTIFICATION
If another station barges-in on a user’s conversation, the display will alert the user
with a [Barge from 2xx] display if the system is set for barge-in with tone.
PROGRAMMED MESSAGE DISPLAY
Preprogrammed station messages set by other stations are displayed at the calling
station’s keyset.
SOFT KEYS
Below the display, there are three soft keys and a SCROLL button. These keys
allow the user to access features in his/her class of service without requiring the
keyset to have...

CONTENTSSAMPLE DISPLAYS
PROSTAR LCD 12B and LCD 24B display model keysets have a large, easy-to-read,
32 character liquid crystal display. Helpful call processing information is provided so
everyday call handling is quick and easy. Here are just some of the displays you may
see.
4–3.5   

CONTENTSSAMPLE CALLER ID DISPLAYS
4–3.6
SAMSUNG TELECOM
CALL FOR:500

 	 
  
 
 

 

   
 
13054264100
702:RINGING

 	 
  
 
 
 
 
     
	 
	
 

SAMSUNG TELECOM
CLEAR NND DIAL



	
	

!  
    



 
 
 
 

 !

 	
 	   #$% &	
SAMSUNG TELECOM
BARGE NND DROP

 ...

SAMPLE UCD DISPLAYS
4.3.7
average time in
queue is 03:51

 !  
 
 7 
 
8      

005 calls in
queue now

  ! 
 
	  
 
 	  5#- 

201: answered
065 calls today

   
    

 
	
124 calls
received today

 5#- 
  
!  


	
  /    
 9
 

   
	 
 
202: Sondra
STATUS: OUT
longest wait...

4.4 SAMPLE SMDR PRINTOUT
(WITHOUT CALLER ID)
4.4.1

   

4.5 SAMPLE SMDR PRINTOUT
(WITH CALLER ID)
4.5.1

   


4.6.1
4.6 SAMPLE UCD REPORT
=======================================================
UCD GROUP 529 : SALES
FROM: SUN 02 Feb 00:00
TO  : SUN 02 Feb 02:54
CALL STATISTICS
===============
AVERAGE RING TIME(TIME TO ANSWER)......00:40
NUMBER OF TIMES ALL AGENTS BUSY........00002
AVERAGE TIME IN QUEUE..................00:51
TOTAL CALLS RECEIVED...................00011
LONGEST QUEUE TIME(TODAY)..............02:14
TOTAL CALLS ABANDONED..................00004
AGENT STATISTICS
================
MEMBER...