Telrad Digital Avanti 3020 And Avanti 3015D Telephone Sets User Guide

							Integrated Multi-Application Generator
Avanti 3020 and 
Avanti 3015D telephone sets
User 
guide 
76-110-0505/0                  Issue 1
UserGuide.book  Page 1  Thursday, August 5, 1999  3:19 PM 
						

							  
76-110-0505/0, Issue 1
Printed in Israel
UserGuide.book  Page 2  Thursday, August 5, 1999  3:19 PM 
						

							76-110-0505/0, Issue 1
 
Avanti 3020 and
Avanti 3015D telephone sets
User guide
Telrad Telecommunications Inc.,
Woodbury, New York
UserGuide.book  Page ii  Thursday, August 5, 1999  3:19 PM 
						

							NOTICE
This publication refers to Telrad Integrated Multi-
Application Generator (ImaGEN), Release 7.0, 
connected to Telrad DIGITAL KEY BX, DIGITAL 400, 
and DIGITAL 1000 exchan
ges, Release SB7/DB7/LB7, 
as of Jul
y 1999. 
Telrad reserves the ri
ght to modify the equipment and 
software described herein without prior notice. How-
ever, chan
ges made to the equipment or software 
described herein do not necessaril
y render this publi-
cation invalid.
© 1999 Telrad Telecommunications Inc.,
Woodbury, New York
UserGuide.book  Page iii  Thursday, August 5, 1999  3:19 PM 
						

							iii
CONTENTS
WHAT IS IMAGEN?   . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1
BASIC CONCEPTS   . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2
WHAT IS A MAILBOX?  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2
SOFTKEYS  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2
MENUS  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3
YOUR PASSWORD   . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4
TYPOGRAPHIC CONVENTIONS . . . . . . . . . . . . . . . . . . . . . . . . . . . 4
GENERAL FUNCTION KEYS  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
WHAT CAN YOU DO WITH IMAGEN?   . . . . . . . . . . . . . . . . . . . . . . 5
ACCESSING IMAGEN   . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6
GETTING STARTED WITH YOUR MAILBOX   . . . . . . . . . . . . . . . . . 8
ENTERING YOUR MAILBOX  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8
RECORDING YOUR NAME AND PERSONAL GREETINGS   . . . . 10
CHANGING YOUR PASSWORD  . . . . . . . . . . . . . . . . . . . . . . . . . . 12
LEAVING MESSAGES  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14
LEAVING ORDINARY MESSAGES  . . . . . . . . . . . . . . . . . . . . . . . . 14
LEAVING SPECIAL TYPES OF MESSAGES   . . . . . . . . . . . . . . . . 17
MODIFYING THE DATE AND TIME 
OF A FUTURE DELIVERY MESSAGE . . . . . . . . . . . . . . . . . . . . . . 19
LEAVING A MESSAGE FOR A MAILBOX GROUP  . . . . . . . . . . . . 20
RECEIVING MESSAGES  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23
LISTENING TO YOUR MESSAGES . . . . . . . . . . . . . . . . . . . . . . . . 23
CHANGING AN OLD MESSAGE TO A NEW MESSAGE   . . . . . . . 26
PROGRAMMING CONTINUOUS LISTENING  . . . . . . . . . . . . . . . . 26
DETERMINING WHO A MESSAGE IS FROM 
AND WHEN YOU RECEIVED IT   . . . . . . . . . . . . . . . . . . . . . . . . . . 27
VIEWING THE CONTENTS OF YOUR MAILBOX 
(3020 SET ONLY)  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28
RECOVERING A MESSAGE THAT YOU HAVE DELETED   . . . . . 31
REPLYING TO A MESSAGE   . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32
COPYING OR TRANSFERRING A MESSAGE 
TO ANOTHER MAILBOX  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33
CARBON COPYING OR CARBON SENDING A MESSAGE 
TO ANOTHER MAILBOX  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35
MESSAGE ANNOTATION -- ADDING YOUR OWN 
COMMENTS  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36
CALLER IDENTIFICATION (CID) LIST, DISPLAY AND DIAL
(3020 SET ONLY)  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39
REVIEWING CID CALLS LISTED ON YOUR DISPLAY   . . . . . . . . 39
REVIEWING CID CALLS FOR ANOTHER EXTENSION  . . . . . . . . 40
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							iv
INDEXING YOUR MESSAGES   . . . . . . . . . . . . . . . . . . . . . . . . . . . 41
FORWARDING YOUR MESSAGES TO ANOTHER LOCATION  . . 44
PROGRAMMING FOLLOW-ME NUMBERS   . . . . . . . . . . . . . . . . . 45
ANSWERING A FOLLOW-ME CALL   . . . . . . . . . . . . . . . . . . . . . . . 47
RECORDING CONVERSATIONS   . . . . . . . . . . . . . . . . . . . . . . . . . 49
SCREENING INCOMING CALLS  . . . . . . . . . . . . . . . . . . . . . . . . . . 50
MESSAGE MONITORING AND CALL INTERCEPTION   . . . . . . . . 52
DIALING ASSISTANCE FOR OUTSIDE CALLERS  . . . . . . . . . . . . 55
DIAL BY NAME  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 55
EXTENSION ASSISTANCE  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 57
SINGLE DIGIT DIALING  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 58
OPERATOR ASSISTANCE   . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 58
PROGRAMMED INTERVIEW . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 59
FOREIGN LANGUAGE ANNOUNCEMENTS . . . . . . . . . . . . . . . . . 61
ADVANCED IMAGEN SUBSCRIBER FEATURES   . . . . . . . . . . . . 62
AUTOMATIC COPYING OF UNHEARD MESSAGES  . . . . . . . . . . 62
DEFINING A PERSONAL DISTRIBUTION GROUP   . . . . . . . . . . . 64
PROGRAMMING AUTOMATED ATTENDANT SERVICE 
FOR YOUR MAILBOX   . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 65
IMAGEN AT A GLANCE  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 72
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							Avanti 3020 and 3015D telephone sets 1
WHAT IS IMAGEN?
IMAGEN
 is a multiple application generator that incorpo-
rates an electronic voice mail system, providin
g you with 
an easy, fast and dependable way to communicate with 
people inside and outside your or
ganization.
• For outside callers dialin
g in to your organization, 
IMAGEN
 plays a recorded announcement that offers 
assistance in reachin
g the person with whom they want 
to speak, and provides options for proceedin
g if that 
person is subsequently unavailable. 
• For you, as an IMAGEN
 subscriber, the wide variety of 
IMAGEN
 features provides you with the flexibility you 
need in mana
ging your communications requirements, 
such as handlin
g incoming calls, and leaving and 
receivin
g messages. This manual provides you with an 
explanation of these features, to
gether with step-by-
step instructions for operatin
g the IMAGEN
 functions. 
UserGuide.book  Page 1  Thursday, August 5, 1999  3:19 PM 
						

							2 Avanti 3020 and 3015D telephone sets
BASIC CONCEPTS
WHAT IS A MAILBOX?
Every internal IMAGEN
 user is assi
gned a mailbox for their 
own personal use. This is where the recorded messa
ges 
you receive are stored.
Each mailbox has a unique number (up to six di
gits). Your 
mailbox number is usually the same as your extension 
number.
Once the system administrator has assi
gned a mailbox to 
you, you personalize it by:
• obtainin
g a unique password from the system adminis-
trator (which you can chan
ge or cancel);
• recordin
g your name in your mailbox;
• recordin
g the personal greetings that you want your 
callers to hear when you are unavailable.
SOFTKEYS
The three keys located to the left (3020 set) or bottom 
(3015D set) of your display screen are called softkeys. The 
name of each softkey appears on the display screen next 
to it or above it. This name chan
ges, depending on the par-
ticular function you are performin
g.
NOTE
Softkey names are shown in this manual as they 
appear on the 3020 set display. Some of the 
3015D set softkeys are abbreviated, for example 
{NEXT M} instead of {NEXT MSG}.
UserGuide.book  Page 2  Thursday, August 5, 1999  3:19 PM 
						

							Avanti 3020 and 3015D telephone sets 3
When performing most functions you have two choices. 
You can either press a softkey, or dial the correspondin
g 
number on the dialpad, in order to perform the same func-
tion. For example, to leave a messa
ge you can either press 
the 
{LEAVE MSG} softkey or dial [2]
 on the dialpad. For 
some functions there is no softkey, but only a number on 
the dialpad. 
For your convenience both the softkey (if available) and the 
di
git for performing a certain function appear in the menus 
in this manual.
MENUS
A menu is a list of options. For example, upon enterin
g the 
system at your extension, you receive the IMAGEN MAIN 
Menu:
In some menus you both see and hear the list of options. 
You see the softkey names displayed on your screen and 
at the same time you hear a recorded announcement, 
informin
g you of the dialpad digits that also perform these 
functions. In the above menu, for example, there is no dif-
ference between pressin
g the 
{LEAVE MSG} softkey and 
dialin
g [2]
 on the dialpad.
NOTE
• On the Avanti 3020 set, the menu items appear 
on the left side of the display. 
• On the Avanti 3015D set, the menu items appear 
on the second line of the display, above the three 
softkeys.
To leave a message{LEAVE MSG}[2]
To enter a mailbox {ENTER MBOX}[#]
To enter your mailbox{YOUR MBOX}[#][#]
To request extension number assistance[9]
To exit from IMAGEN[*]
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							4 Avanti 3020 and 3015D telephone sets
There are other menus that you only hear -- they may have 
no display, or only a partial display. In still other menus you 
see a full display, but hear only some of the options.
You make a selection from a menu by pressin
g the appro-
priate key. You may then receive another, different list of 
options, dependin
g upon your selection.
You do not have to listen to the entire recorded menu 
before makin
g your selection.
Your system may have been pro
grammed with menus that 
are sli
ghtly different from the ones in this manual. See your 
system administrator for more information.
NOTE
After the menu recordin
g is finished, you have 5 
seconds in which to make a selection from the 
menu. If you do not make a selection within 5 sec-
onds, the previous menu appears and/or is played. 
If a
gain you do not make a choice within 5 sec-
onds, you exit IMAGEN.
YOUR PASSWORD
Your mailbox has a unique password, to make sure that no 
one but you has access to the messa
ges you receive. You 
receive your password (of up to 12 di
gits) from the system 
administrator.
TYPOGRAPHIC CONVENTIONS
In this 
guide the names of softkeys appear in italic bold 
type and within braces, as in 
{ACTIVATE}, whereas the 
names of fixed buttons and dialpad buttons appear in bold 
type and within brackets, as in [SPKR]
 or [2]
. The names 
of menus are in all capital letters, as in MAILBOX Menu.
UserGuide.book  Page 4  Thursday, August 5, 1999  3:19 PM