Telrad Digital Avanti 3020 And Avanti 3015D Telephone Sets User Guide

							Avanti 3020 and 3015D telephone sets 55
DIALING ASSISTANCE 
FOR OUTSIDE CALLERS
Outside callers who do not know the extension number of 
the person they wish to reach have three different types of 
assistance available to them: 
Dial by Name
 enables them to reach the person by dialin
g 
a few letters of their name.
Extension Assistance
 plays recorded announcements of 
extension numbers.
Single Digit Dialing
 allows the caller to reach a prepro-
grammed extension by dialing one digit.
NOTE
A person callin
g from inside the system may also 
use all three of these options, if she first exits the 
system and then dials the outside IMAGEN
 tele-
phone number.
DIAL BY NAME
An outside caller answered by the Auto Attendant Dial by 
Name (ADBN) can reach an extension by dialin
g the name 
of the extension owner, instead of the extension number. 
The caller dials the first few di
gits of the extension owners 
name, usin
g the standard DTMF telephone dialpad.
UserGuide.book  Page 55  Thursday, August 5, 1999  3:19 PM 
						

							56 Avanti 3020 and 3015D telephone sets
To dial by name
1. Dial the IMAGEN
 telephone number; 
you hear the followin
g options:
2. Dial [3]
; you hear a recorded announcement: 
Dial the first “X” letters of the subscribers name, using 
a standard dialpad
.
“X” in the announcement is the pro
grammed maximum 
number of letters -- up to six.
• For the letter Q dial [7]
.
• For the letter Z dial [9]
.
• To complete the entry dial [#]
.
• For the operator dial [0]
.
3. Dial the first letters of the name and dial [#]
; what hap-
pens next depends on whether or not the letters you 
dial match a name in the dial by name directory.
• If the letters you dial match a name -- and only one 
name -- from the directory; the system dials the 
extension;
• If the letters do not match any name in the directory, 
you hear a recorded announcement: 
The name you 
have dialed is not listed in our directory
;
To call an extensionDial [1] 
and the extension no.
To leave a messageDial [2] 
and the mailbox number
To dial by nameDial [3]
To conduct an interviewDial [4
]
To use single digit dialingDial [5]
, [6]
, [7]
 or [8]
To ask for extension assistanceDial [9
]
To ask for operator assistanceDial [0]
To disconnectDial [*]
UserGuide.book  Page 56  Thursday, August 5, 1999  3:19 PM 
						

							Avanti 3020 and 3015D telephone sets 57
• If the letters match several possible names, you are 
given a choice of which name you want to dial. For 
example, if you want to reach Jack Brown, dial BR 
and [
#]
, you hear a recorded announcement, 
giving 
you the first name in the directory that starts with BR: 
There are several subscribers with that name. 
Please select one of the following names:
•BOB BROWN at extension 455;
•
Dial [1]
 to transfer to that extension;
•
Dial [2] to play the next name;
•
Dial [0]
 for the operator;
•
Dial
 [*] for the previous menu.
You continue dialin
g [2]
, until you hear the name you 
want to reach. Then dial [1]
.
NOTE
The Dial By Name feature is also available to inter-
nal users in the followin
g situations:
• When leavin
g a message for another mailbox;
• When copyin
g or transferring a message to      
another mailbox.
EXTENSION ASSISTANCE
Extension Assistance is a recorded announcement that 
provides the extension numbers of various departments in 
your or
ganization. 
The primary extension assistance announcement can list a 
series of departments -- for example:
• For personnel  dial [1]
;
• For sales and marketin
gdial [2]
.
UserGuide.book  Page 57  Thursday, August 5, 1999  3:19 PM 
						

							58 Avanti 3020 and 3015D telephone sets
The secondary extension assistance announcement gives 
the extension numbers of various people in the depart-
ment. For example, if you dialed [1]
 for personnel you 
mi
ght then hear an announcement similar to:
• For Jane Smith  dial 13489
• For John Smith  dial 15679
When a callers hear the extension number of the person 
they wish to reach, they can either,
• Dial [
1]
 and the extension number;
or
• Dial [2]
 and the mailbox number; they can then leave a 
messa
ge after the tone sounds.
SINGLE DIGIT DIALING
Certain extensions as desi
gnated in the system can be 
dialed directly, if pro
grammed accordingly. The outside 
caller hears a recorded announcement listin
g these exten-
sions, and dials a sin
gle digit, rather than dialing the exten-
sion number or name of the extension owner.
The di
gits [5]
, [6]
, [7]
, and [8]
 are commonly allocated for 
sin
gle digit dialing, but your system administrator may have 
pro
grammed your system differently.
OPERATOR ASSISTANCE
In those cases where an operator position has been pro-
grammed into the system, an external user can choose to 
be connected to the operator:
1. Dial the IMAGEN
 telephone number.
2. Dial [0] 
to select the Operator Assistance option.
Additionally, if you had selected [2] 
to leave a messa
ge, 
and then chan
ge your mind before the message-record 
announcement concludes, you can dial [0] 
to have your 
call transferred to the operator.
UserGuide.book  Page 58  Thursday, August 5, 1999  3:19 PM 
						

							Avanti 3020 and 3015D telephone sets 59
PROGRAMMED INTERVIEW
If the system administrator has programmed this feature, it 
conducts a recorded interview with an outside caller. 
For example, the system administrator can pro
gram an 
interview that takes orders over the phone. The recorded 
interview questions mi
ght ask the customer her name and 
address, what product they want to order, what size, what 
color, etc. and how they want to make payment. The 
answers are recorded. The interview consists of a maxi-
mum of ei
ght interview questions, followed by a closing 
messa
ge to the caller.
To conduct an interview
1. Dial the IMAGEN
 telephone number; 
you hear the main openin
g greeting, which includes an 
instruction to dial [4]
 for the interview (for example, 
If 
you want to order a catalog item, dial
 [4]
).
2. Dial [4]
; 
you hear the first interview question.
3. Answer the question and dial [#]
 to indicate that you 
have finished your answer, or simply wait for the allot-
ted time to pass; 
you hear the next question.
4. Answer the rest of the questions, until you hear the 
closin
g message.
UserGuide.book  Page 59  Thursday, August 5, 1999  3:19 PM 
						

							60 Avanti 3020 and 3015D telephone sets
NOTE
Your system administrator may pro
gram up to nine 
different interviews into the system. If there is more 
than one interview, the main openin
g greeting con-
tains dialin
g instructions for accessing the different 
interviews. For example, 
To order a catalog item, 
dial 
[7]
. To request billing information, dial [8]
. 
Once the caller has dialed into the desired inter-
view, it is conducted as above.
UserGuide.book  Page 60  Thursday, August 5, 1999  3:19 PM 
						

							Avanti 3020 and 3015D telephone sets 61
FOREIGN LANGUAGE 
ANNOUNCEMENTS
IMAGEN 
offers you the option of having your mailbox oper-
ate in lan
guages other than English.
If this option has been installed in your system your system 
administrator can pro
gram your mailbox so that you and 
people callin
g your mailbox have a choice of hearing 
announcements and instructions in up to ten different lan-
guages. 
It is possible to pro
gram a mailbox so that its owner hears 
options and announcements in a forei
gn language, while 
incomin
g callers hear them in English.
System announcements and instructions are in En
glish 
unless otherwise pro
grammed by the system administrator, 
in which case the main openin
g greeting provides the caller 
with an option for chan
ging the language. 
UserGuide.book  Page 61  Thursday, August 5, 1999  3:19 PM 
						

							62 Avanti 3020 and 3015D telephone sets
ADVANCED IMAGEN
SUBSCRIBER FEATURES
This section contains a description of a number of more 
advanced mailbox features. If you prefer, each of these 
features can also be pro
grammed for you by your system 
administrator, on the dedicated IMAGEN Personal Com-
puter.
AUTOMATIC COPYING OF UNHEARD MESSAGES
If a number of employees in your or
ganization handle the 
same type of calls, IMAGEN
 can see to it that they receive 
each others messa
ges as well. In this way, an important 
messa
ge left for an absent employee that may otherwise 
go unattended, can be automatically passed on to another 
collea
gue for handling. This IMAGEN
 feature is called 
Automatic Copyin
g of Unheard Messages
For instance, if you deal with ur
gent matters, you may want 
messa
ges that have been in your mailbox for more than 15 
minutes automatically copied into one of your collea
gues 
mailbox. On the other hand, someone who deals with less 
ur
gent matters may prefer not to have their messages cop-
ied unless they have been in their mailbox for over a day.
Once you have pro
grammed this feature, IMAGEN
 checks 
your mailbox at re
gular intervals. If you have not listened to 
a new messa
ge within the amount of time you specified, 
that messa
ge is copied into the designated automatic-copy 
mailbox. All subsequent new messa
ges are copied into the 
automatic-copy mailbox, until you enter your own mailbox 
and listen to your messa
ges.
UserGuide.book  Page 62  Thursday, August 5, 1999  3:19 PM 
						

							Avanti 3020 and 3015D telephone sets 63
To program your mailbox to automatically copy 
unheard messages
1. Dial [4]
 in the MAILBOX Menu; you receive the MAIL-
BOX OPTIONS Menu.
2. Dial [7]
 -- Auto-copy; you are transferred to the AUTO 
COPY Menu:
3. Press 
{DESTINATION} or [1]
 to indicate the auto-copy 
destination, then enter the appropriate mailbox number;
you are returned to the AUTO COPY Menu.
4. Press 
{TIME} or [2] 
to specify the time period after 
which messa
ges in your mailbox will be copied to the 
auto-copy destination. Enter the time period in HH:MM 
format (e.
g. for 15 minutes, dial [0]
, [0]
, [1]
, [5]
).
You are returned to the AUTO COPY Menu.
NOTE
The time period you desi
gnate must be a multiple 
of 15 minute intervals (e.
g. 15 minutes, 45 min-
utes, 1 hour).
5. Press 
{NON-URGENT} or [3]
, {CONFIDENTL} or [4]
, 
or 
{COMMON} or [5]
, to select the type of message for 
which you want to activate (or deactivate) the auto copy 
feature.
6. Dial [1]
 to activate (or [2]
 to deactivate) the feature for 
that messa
ge type.
You are returned to the AUTO COPY Menu.
7. Repeat steps 5 and 6 if you want to activate (or deacti-
vate) auto-copy for additional messa
ge types.
To select the auto-copy destination{DESTINATION}[1]
To select the auto-copy time period{TIME}[2]
For non-urgent messages{NON-URGENT}[3]
For private messages[4]
For common messages[5]
UserGuide.book  Page 63  Thursday, August 5, 1999  3:19 PM 
						

							64 Avanti 3020 and 3015D telephone sets
Copies of all messages forwarded to another mailbox by 
this feature remain in the source mailbox. In addition, mes-
sa
ges copied to the automatic-copy mailbox will NOT be 
on-forwarded to other mailboxes in the event that they are 
unheard by your collea
gue as well.
DEFINING A PERSONAL DISTRIBUTION GROUP
In addition to mailbox 
groups, which are programmed by 
the system administrator, you can also define your own 
personal distribution 
group for sending out common mes-
sa
ges. A personal group can consist of up to eight member 
mailboxes. Subject to this size limitation, you can add and 
delete mailboxes at will. Only one personal distribution 
group can be defined per mailbox.
To add mailboxes to your personal distribution group
1. Dial [4]
 in the MAILBOX Menu; you receive the MAIL-
BOX OPTIONS Menu.
2. Press [6]
 for the Private distribution list option;
you are transferred to the DISTRIBUTION LIST Menu:
3. Press 
{INSERT} or [1]
 and then enter the mailbox num-
ber of the first member or the mailbox 
group number;
the mailbox is added to your personal 
group, and you 
are returned to the DISTRIBUTION LIST Menu.
4. Repeat step 3 for as many mailboxes as you wish to 
add to your 
group.
If you attempt to add a member to the 
group when it is 
full, you hear the messa
ge Your distribution list is full.
To insert a new member{INSERT}[1]
To move to the next member{NEXT}[2]
To delete the current member{DELETE}[3]
UserGuide.book  Page 64  Thursday, August 5, 1999  3:19 PM