Telrad Digital Avanti 3020 And Avanti 3015D Telephone Sets User Guide

							Avanti 3020 and 3015D telephone sets 65
To delete Mailboxes from your personal
 distribution group
1. From the MAILBOX OPTIONS Menu, press [6]
 to 
access the DISTRIBUTION LIST Menu;
you hear the announcement 
The current member num-
ber is 
.
2. Press
 {DELETE} or [3]
 to delete the current member
or
Press 
{NEXT} or [2]
 (repeatedly if necessary) to scroll 
throu
gh the other mailboxes in your group, and dial [3] 
to when you reach a mailbox you wish to delete.
The current member mailbox is deleted and you are 
returned to the DISTRIBUTION LIST Menu.When you 
have deleted all members of your distribution 
group, 
you hear the announcement 
Your distribution list is 
empty.
To send a message to your personal distribution group, 
dial [0]
 when IMAGEN
 asks you to enter the mailbox 
group number. See the section titled Leaving a mes-
sage for a mailbox group
 for more details.
PROGRAMMING AUTOMATED ATTENDANT SERVICE
 FOR YOUR MAILBOX
The Auto attendant service feature allows you to take full 
advanta
ge of the IMAGEN Auto attendant facility. It 
enables you to determine how incomin
g calls to your 
extension will be handled in the event of a ‘busy’ or ‘no 
answer’ response, whether durin
g daytime or nighttime 
hours.
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							66 Avanti 3020 and 3015D telephone sets
By proceeding through a series of menus, you can specify:
• the conditions under which you want the Auto attendant 
to operate; 
• the types of calls and times at which mailbox forwardin
g 
instructions will apply;
• whether callers should be forwarded internally or exter-
nally, or 
given the option to leave a message.
A. Select a Department Secretary
You can desi
gnate an extension as ‘Department Secre-
tary’, whereby an incomin
g caller who has reached your 
mailbox and dials [0]
 to connect to the operator, will be 
directed to this specified extension for assistance.
To define an extension as the Department Secretary
1. Dial [4]
 in the MAILBOX Menu; you receive the MAIL-
BOX OPTIONS Menu.
2. Press 
{AUTO ATT} or [3]
 to select the Auto Attendant 
Service option;
you receive the AUTOMATED ATTENDANT Menu:
3. Press 
{SECRETARY} or [1]
you are prompted to enter the number of the extension 
to serve as Department secretary.
4. Enter the extension number, then dial [#]
;
you are returned to the AUTOMATED ATTENDANT 
Menu.
To program the department secretary{SECRETARY}[1]
To program automated attendant service{ATT SERVIC}[2]
To program call forwarding for all calls{ALL FRWARD}[3]
To program call forwarding for specific 
calls[4]
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B. Select the Auto attendant method of operation 
for your mailbox
You can choose one of the followin
g three Auto attendant 
modes for dealin
g with incoming calls:
•
Internal -- The Auto attendant initially transfers all 
incomin
g calls to your internal extension. If there is a 
‘busy’ or ‘no answer’ response, calls are handled 
accordin
g to mailbox forwarding instructions (as 
described below).
•
External -- The Auto attendant initially transfers all 
incomin
g calls to your external Follow-me location 
(which must be activated). If there is a ‘busy’ or ‘no 
answer’ response, calls are handled accordin
g to mail-
box forwardin
g instructions.
•
None -- The Auto attendant will not operate for your 
extension. In this case, if the Auto attendant feature is 
operational in your system, incomin
g calls intended for 
your extension are handled accordin
g to your mailbox 
forwardin
g instructions.
 If not, incomin
g callers are greeted with an announce-
ment statin
g that the requested extension is unavail-
able, and are returned to the MAIN Menu.
To select the desired Auto attendant method 
of operation
1. From the AUTOMATED ATTENDANT Menu, select 
{ATT SERVIC} or [2]
;
you are prompted to choose the Auto attendant mode 
you require.
2. Press 
{INTERNAL} or [1]
, {EXTERNAL} or [2]
, or 
{NO} or [3]
. 
You are returned to the AUTOMATED ATTENDANT 
Menu.
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							68 Avanti 3020 and 3015D telephone sets
C. Program the call handling method for all no answer/
busy calls
You can determine how all incomin
g calls are to be han-
dled if your extension is busy or there is no answer. There 
are several options available:
•
Default -- You can decide to have calls handled accord-
in
g to the tenant programming for your system; or have 
IMAGEN
 play the re
gular BUSY/NO ANSWER menu, 
either with or without offerin
g the caller the option to 
‘camp on’ to your extension.
•
Record -- The caller is asked to leave a message in 
your mailbox.
•
Unscreened transfer -- The caller is automatically 
camped on to your extension.
•
Follow me -- You can choose to have calls forwarded to 
either your first or second pre-pro
grammed follow-me 
number (which must be activated). If you have two fol-
low-me numbers, you can choose the ‘Both’ option, 
whereby calls are forwarded to your second number in 
the event that the first follow-me is deactivated or the 
first follow-me subscriber is busy or not answerin
g.
•
Internal forward -- Select an internal extension number 
where calls will be forwarded on either a screened or 
unscreened basis.
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							Avanti 3020 and 3015D telephone sets 69
To program the no answer/busy call handling method 
for all calls
1. From the AUTOMATED ATTENDANT Menu, select [3]
;
you are transferred to the OPERATION Menu:
2. Choose the desired call handlin
g method. 
• If you press 
{RECORD} or [2]
, or {UNSCRN} or [3]
, 
your selection is saved, and you are returned to the 
AUTOMATED ATTENDANT Menu.
• If you press 
{DEFAULT} or [1]
 -- you are prompted to 
select a 
Default option.
 Press 
{ENABL CAMP} or [1]
 for the BUSY/NO 
ANSWER menu with
 a camp-on option. Press 
{DIS-
ABL CMP}
 or [2]
 for the BUSY/NO ANSWER menu 
without
 a camp-on option. Press 
{TENANT PRG} or 
[3]
 for re
gular tenant programming. After making 
your selection, you are returned to the AUTOMATED 
ATTENDANT Menu.
• If you press [4]
, you are prompted to select a 
Follow-
me
 option. Press {1ST FOLLOW} or [1]
 to direct 
calls to your first follow-me number. Press 
{2ND 
FOLLOW} 
or [2]
 to direct calls to your second follow-
me number. Press 
{BOTH} or [3]
 to select the ‘Both’ 
option, as described above. After makin
g your selec-
tion, you are returned to the AUTOMATED ATTEN-
DANT Menu.
To select the Default option{DEFAULT}[1]
To select the Record option{RECORD}[2]
To select the Unscreened Transfer op-
tion{UNSCRN}[3]
To select the Follow-me option[4]
To select the Internal Forward option[5]
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							70 Avanti 3020 and 3015D telephone sets
• If you press [5]
, you are prompted to enter an inter-
nal extension number
. You are then asked to select 
either 
{SCREENED} or [1]
, to have calls forwarded 
on a screened basis, or 
{UNSCREENED} or [2]
 to 
have them forwarded on an unscreened basis. After 
makin
g your selection, you are returned to the 
AUTOMATED ATTENDANT Menu.
D. Program the no answer and busy call handling 
method for specific types of calls
You may decide you would prefer certain incomin
g calls 
arrivin
g at particular times of day or night to be handled in a 
different manner to that pro
grammed in Part C, above. You 
can distin
guish between calls that receive a ‘busy’ or ‘no 
answer’ response, and between those calls arrivin
g via the 
Auto attendant (includin
g Dial by Name and Single digit 
dialed calls), and those arrivin
g directly via the DIGITAL 
system.
Followin
g are the six categories of calls for which you can 
pro
gram different call handling options:
•
Auto attendant Day no answer -- you can decide how 
unanswered calls that arrived via the Auto attendant 
durin
g (system) daytime hours should be handled.
•
Auto attendant Night no answer -- you can decide how 
unanswered calls that arrived via the Auto attendant 
durin
g (system) nighttime hours should be handled.
•
Auto attendant Day busy -- you can decide how calls 
that arrived via the Auto attendant durin
g (system) day-
time hours and received a busy si
gnal, should be han-
dled.
•
Auto attendant Night busy -- you can decide how calls 
that arrived via the Auto attendant durin
g (system) 
ni
ghttime hours and received a busy signal, should be 
handled.
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							Avanti 3020 and 3015D telephone sets 71
•System Forward no answer -- you can decide how 
unanswered calls that arrived via the DIGITAL system 
should be handled.
•
System Forward Busy -- you can decide how calls that 
arrived via the DIGITAL system and received a busy 
si
gnal, should be handled.
To program the no answer and busy call handling 
method for specific types of calls
1. From the AUTOMATED ATTENDANT Menu, select [4]
;
you are transferred to the FORWARD Menu:
2. Choose the cate
gory of call that you wish to program;
you are transferred to the OPERATION Menu.
3. Proceed to select a call handlin
g method, as in step 2 of 
Part C, above;
you are returned to the FORWARD Menu, where you 
can pro
gram further categories if you so desire. (You 
are not required to pro
gram all six categories).
NOTE
The
 Unscreened transfer call handling option is not 
available for the two System Forward cate
gories.
4. When you have finished pro
gramming any or all of the 
call cate
gories, dial [*]
 to exit the FORWARD Menu. 
To program Auto attendant Day no an-
swer{DAY NOANS}[1]
To program Auto attendant Night no an-
swer{NGT NOANS}[2]
To program Auto attendant Day busy{DAY BUSY}[3]
To program Auto attendant Day busy[4]
To program System Forward no answer[5]
To program System Forward no answer[6]
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							72 Avanti 3020 and 3015D telephone sets
IMAGEN AT A GLANCE
To Enter Your Mailbox
At your extension:
1. Enter the IMAGEN
 access number;
2. Dial [#]
 twice;
3. Enter your password (if applicable).
From another extension:
1. Enter the IMAGEN
 access number;
2. Dial [#]
;
3. Enter your Mailbox Number;
4. Enter your password (if applicable).
From outside the system:
1. Dial the IMAGEN
 telephone number;
2. Dial [#]
;
3. Enter your Mailbox Number;
4. Enter your password (if applicable).
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							Avanti 3020 and 3015D telephone sets 73
3
3
3
RECORD YOUR NAME The following procedures assume you have accessed
your IMAGEN m ailbox:
RECORD YOUR MAILBOX GREETING
RECORD YOUR BUSY GREETING
RECORD YOUR SPECIAL GREETING
RECORD YOUR INTERNAL GREETING
3
1
2
4
53
3
5
5
5
5
-- record your nam e --
-- greeting --
-- greeting --
-- greeting --
-- greeting --#
#
#
#
TO CHANGE YOUR PASSWORD
54#--enterupto12digits.
(If less, finish by pressing ) --1
2
2
5#2
2
2
TO LEAVE A MESSAGE
2-- mailbox number, message --2#
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							74 Avanti 3020 and 3015D telephone sets
TO LEAVE A MESSAGE W ITH CONFIRMATION
TO LEAVE A PRIVATE MESSAGE
TO LEAVE AN URGENT MESSAGE
TO LEAVE A FUTURE DELIVERY MESSAGE
2
2
2
2
-- mailbox number, message --
-- mailbox number, message --
-- mailbox number, message --
-- mailbox number, message --
day (2 digits), time (4 digits, 24 hr. form at)-- m o n th (2 d ig its )
,
#63*
#
#
#
6
6
62*
1
4
*
TO LEAVE A MESSAGE FOR A MAILBOX GROUP
TO LISTEN TO YOUR NEW MESSAGES
TO ACTIVATE MESSAGE HEADER FEATURE
5
1
414
-- mailbox group num ber, message --#2
5--
group number
OR
#
#
1st mailbox no.
last mailbox no.3
##
--
TO CARBON RECORD A MESSAGE
message#2
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