Toshiba Bsa4tp User Manual

							
4. MAINTENANCE ENGLISH VERSION EO1-33048 4.1 Cleaning
 
E4- 1 
4. MAINTENANCE
 
 
 
 
 
 
 
 
 
 
 
 
 
4.1 Cleaning 
 
 
 
4.1.1 Print Head/Platen/
 Sensors 
 
 
 
 
 
 
 
 
 
 
This chapter describes how to pe rform routine maintenance.  
To ensure the continuous high quality oper ation of the printer, refer to the 
following table and perform a regular maintenance routine.   
 
Cleaning cycle  Frequency 
High throughput  Every day 
Every ribbon roll or media roll  Once 
 
 
 
 
 
 
 
 
 
 
 
 
 
To maintain the printer performance  and print quality, please clean the 
printer regularly, or whenever the media or ribbon is replaced.  
 
 
1.   Turn off the power and unplug the printer.   
2.   Press the Top Cover Release Button  and gently open the Top Cover to 
its full open position.  
3.   Remove the ribbon and media from the printer. 
4.   Clean the Print Head Element with  a Print Head Cleaner, or a cotton 
swab or soft cloth slightly moistened with absolute ethyl alcohol. 
 
 
 
 
WARNING! 
1.  Be sure to disconnect the 
power cord before 
performing maintenance.  
Failure to do this may 
cause an electric shock. 
2.  To avoid injury, be careful  not to pinch your fingers 
while opening or closing 
the cover and print head 
block. 
3.  The print head becomes  hot immediately after 
printing.  Allow it to cool 
before performing any 
maintenance. 
4.  Do not pour water directly  onto the printer.   
CAUTION! 
1.  Do not use any volatile  solvent including thinner and 
benzene, as this may cause 
discoloration to the cover, 
print failure, or breakdown of 
the printer.  
2.  Do not touch the Print Head  Element with bare hands, as 
static may damage the Print 
Head.  
3.  Be sure to use a Print Head  Cleaner.  Failure to do this 
may shorten the Print Head 
life. 
NOTE: 
A Print Head Cleaner (P/No. 
24089500013) is available from 
your authorised TOSHIBA TEC 
service representative.  
Print Head 
Element 
Print Head 
Cleaner 
						

							
4. MAINTENANCE ENGLISH VERSION EO1-33048 4.1 Cleaning
 
E4- 2 
4.1.1 Print Head/Platen/
 Sensors (Cont.) 
 
 
 
 
 
 
 
 
 
 
 
 
4.1.2  Covers and Panels 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
5.   Wipe the Platen and Dumper Roller with a soft cloth slightly 
moistened with absolute ethyl al cohol.  Remove dust or foreign 
substances from the internal part of the printer.  
6.  Wipe the Feed Gap Sensor and Black Mark Sensor with a dry soft 
cloth. 
7.   Wipe the media path.  
 
 
 
Wipe the covers and panels with a dry soft cloth or a cloth slightly 
moistened with mild detergent solution.  
 
 
 
CAUTION! 
1.  DO NOT POUR WATER  directly onto the printer. 
2.  DO NOT APPLY cleaner or  detergent directly onto any 
cover or panel. 
3.  NEVER USE THINNER OR  OTHER VOLATILE 
SOLVENT on the plastic 
covers. 
4.  DO NOT clean the panel,  covers, or the supply 
window with alcohol as it 
may cause them to 
discolour, loose their shape 
or develop structural 
weakness.  
Platen 
Feed Gap Sensor/
Black Mark Sensor
Dumper Roller  
						

							
4. MAINTENANCE ENGLISH VERSION EO1-33048 4.1 Cleaning
 
E4- 3 
4.1.3  Optional Cutter Module 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
  1.
  Open the Front Cover.  
2.   Loosen the Set Screw of the Cutter Unit to open it. 
3.   Remove jammed media, if any. 
 
 
 
 
 
 
4.  Clean the inside of the Cutter Blade with a cotton swab moistened 
with absolute ethyl alcohol.  Th e cutter blade moves up and down 
when the Cutter Motor Shaft is rotated manually.  
 
 
 
5.   In the same way, clean the outside of the Cutter Blade. 
 
 
 
WARNING! 
As the cutter blade is sharp, 
care should be taken not to 
injure yourself when cleaning. 
Set Screw 
Cutter Unit  Cutter Unit
Cutter Motor Shaft 
Inside of the Cutter Blade 
Outside of the Cutter 
Blade  
						

							
4. MAINTENANCE ENGLISH VERSION EO1-33048 4.1 Cleaning
 
E4- 4 
4.1.4  Optional Strip Module 
 
  1.
  Open the Front Cover holding its right side.  
 
 
2.   Press down the Release Bar to open the Strip Unit. 
 
  
 
 
 
3.   Remove jammed media or backing paper, if any 
4.   Wipe the Backing Paper Feed Rollers, Guide Roller, and Strip Roller 
with a soft cloth slightly moistened with absolute ethyl alcohol. 
 
 
 
 
 
 
Backing Paper 
Feed Roller 
Guide Roller
Strip Roller
Front Cover
Release Bar
Strip Unit 
						

							
5. TROUBLESHOOTING ENGLISH VERSION EO1-33048 5.1 Error Messages
 
E5- 1 
5. TROUBLESHOOTING 
This chapter lists the error messages,  possible problems, and their solutions. 
 
 
 
 
 
 
 
5.1 Error Messages 
 
 
 
 
  
Error Messages  Problems/Causes  Solutions 
HEAD OPEN The Top Cover is opened in Online 
mode.  Close the Top Cover.   
HEAD OPEN   **** A feed or an issue was attempted with 
the Top Cover opened.  Close the Top Cover.  Then press the 
[RESTART]
 key. 
COVER OPEN  **** A feed or an issue was attempted with 
the Front Cover opened.  Close the Front Cover, then press the 
[RESTART]
 key.  
COMMS ERROR A communication error has occurred.  Make  sure the interface cable is correctly 
connected to the printer and the host, and 
the host is turned on. 
1. The media is jammed in the media 
path.  The media is not fed smoothly. 
  1. Remove the jammed media, and clean 
the Platen.  Then reload the media 
correctly.  Finally press the 
[RESTART]  key. 
⇒  Section 5.3.  
2. A wrong Media Sensor is selected for 
the media being used. 
  2. Turn the printer off and then on.  Then 
select the Media Sensor for the media 
being used.  Finally resend a print job. 
3. The Black Mark Sensor is not 
correctly aligned with the Black Mark 
on the media.  3. Adjust the sensor position.  Then press 
the  [RESTART]  key.  
⇒  Section 2.3 . 
4. Size of the loaded media is different 
from the programmed size. 
 
  4. Replace the loaded media with one that 
matches the programmed size then 
press the  [RESTART]  key, or turn the 
printer off and then on, select a 
programmed size that matches the 
loaded media.  Finally resend the print 
job. 
5. The Upper Sensor and the Lower 
Sensor misalign with each other.   5. Align the Upper Sensor with the Lower 
Sensor.  
⇒  Section 2.3 . 
PAPER JAM   **** 
6. The Feed Gap Sensor cannot 
distinguish a print area from a label 
gap.  6. Refer to 
Section 2.11  to set the 
threshold.  If this does not solve the 
problem, turn off the printer, and call a 
TOSHIBA TEC authorised service 
representative.  
NOTES: 
1. 
If an error is not cleared by pressing the  [RESTART] key, turn the printer off and then on. 
2.
 After the printer is turned off, all  print data in the printer is cleared. 
3. “****” indicates the number of unprinted media.  Up to 9999 (in pieces). 
WARNING! 
If a problem cannot be solved by taking the actions described in this chapter, do no\
t attempt to repair 
the printer.  Turn off and unplug the printer, then contact an authorise\
d TOSHIBA TEC service 
representative for assistance.   
						

							
5. TROUBLESHOOTING ENGLISH VERSION EO1-33048 5.1 Error Messages
 
E5- 2 
5.1  Error Messages (Cont.) 
Error Messages  Problems/Cause  Solutions 
CUTTER ERROR  **** 
(When an optional cutter 
module is installed.)  The media is jammed in the cutter.  Remove the jammed media.  Then press 
the [RESTART]  key.  If this does not 
solve the problem, turn off the printer, and 
call a TOSHIBA TEC authorised service 
representative. 
⇒  Section 4.1.3 . 
1. The media has run out. 
  1.  Load new media.  Then press the 
[RESTART]  key. 
⇒  Section 2.3 . 
2. The media is not loaded properly. 
  2.  Reload the media correctly.  Then press 
the  [RESTART]  key. 
⇒  Section 2.3 . 
NO PAPER    **** 
3.  The media is slack.  3.  Take up any slack in the media. 
1.  The ribbon is not fed properly. 
 
 
 
  1.  Remove the ribbon, and check the status 
of the ribbon.  Replace the ribbon, if 
necessary.  If the problem is not solved, 
turn off the printer, and call a TOSHIBA 
TEC authorised service representative.  RIBBON ERROR  **** 
2.  The ribbon has run out.  2.  Load a new ribbon.  Then press the  [RESTART] key. 
⇒  Section 2.4 . 
EXCESS HEAD TEMP The Print Head has overheated.  Turn o ff the printer, and allow it to cool 
down (about 3 minutes).  If this does not 
solve the problem, call a TOSHIBA TEC 
authorised service representative. 
HEAD ERROR There is a problem with the Print Head.  Th e Print Head is required to be replaced.  
Call a TOSHIBA TEC authorized service 
representative. 
1.  The printer is used in a location where  it is subject to noise.  Or, there are 
power cords of other electrical 
appliances near the printer or interface 
cable.   1.  Keep the printer and the interface cables 
away from the source of noise.  
2.  The Power Cord of the printer is not grounded.   2.  Ground the Power Cord. 
3.  The printer shares the same power 
source with any other electrical 
appliances.   3.  Provide an exclusive power source for 
the printer. 
SYSTEM ERROR 
4.  An application software used on your host computer has an error or 
malfunction.  4.  Confirm the host computer operates 
properly. 
FLASH WRITE ERR. An error has occurred in writing to the 
flash ROM.  Turn the printer off, and then on again. 
FORMAT ERROR An error has occurred in formatting the 
flash ROM. Turn the printer off, and then on again. 
FLASH CARD FULL Saving failed because of an insufficient 
capacity of the flash ROM. Turn the printer off, and then on again. 
EEPROM ERROR Data cannot be read from/written to a 
backup EEPROM properly. Turn the printer off, and then on again. 
RFID WRITE ERROR The printer did not succeed in writing 
data onto an RFID tag after having 
retried for a specified times. Press the 
[RESTART]  key.   
						

							
5. TROUBLESHOOTING ENGLISH VERSION EO1-33048 
5.2 Possible Problems 
E5- 3 
5.1  Error Messages (Cont.) 
Error Messages  Problems/Cause  Solutions 
RFID ERROR The printer cannot communicate with the 
RFID module.   Turn the printer off, and then on again. 
SYNTAX ERROR While the printer is in the Dowload mode 
for upgrading the firmware, it receives an 
improper command, for example, a Issue 
Command. Turn the printer off, and then on again. 
Other error messages 
A hardware or software problem may 
have occurred.  Turn the printer off and then on.  If this 
does not solve the problem, turn off the 
printer again, and call a TOSHIBA TEC 
authorised service representative.  
 
5.2  Possible Problems  
This section describes problems that may occur when 
using the printer, and their causes and solutions.  
Possible Problems  Causes  Solutions 
1. The Power Cord is disconnected.  1. Plug in the Power Cord. 
2. The AC outlet is not functioning  correctly.  2. Test with a power cord from another 
electric appliance.  
The printer will not 
turn on. 
3. The fuse has blown, or the circuit breaker has tripped.  3. Check the fuse or breaker. 
1. The media is not loaded properly.  1. Load the media properly.  
⇒ Section 2.3 . The media is not fed. 
2. The printer is in an error condition.   2. Solve the error in the message display.  
(See  Section 5.1  for more detail.) 
Pressing the  [FEED] 
key in the initial state 
results in an error.  A feed or an issue was attempted not on 
the following default conditions. 
Sensor type: Feed gap sensor 
Printing method: Thermal transfer 
Media pitch: 76.2 mm  Change the print condition by using the 
printer driver or a print command so that 
it corresponds to your printing conditions.  
Then, clear the error state by pressing the 
[RESTART]
 key.  
1. The media is not loaded properly.  1. Load the media properly.  
⇒ Section 2.3 . 
2. The ribbon is not loaded properly.  2. Load the ribbon properly.  
⇒ Section 2.4 . 
Nothing is printed on 
the media. 
3. The ribbon and media are not matched. 3. Select an appropriate ribbon for the  media type being used. 
1. The ribbon and media are not matched. 1. Select an appropriate ribbon for the media type being used. The printed image is 
blurred. 
2. The Print Head is not clean.   2. Cl ean the print head using a Print Head 
Cleaner or a cotton swab slightly 
moistened with ethyl alcohol. 
1. The Cutter Unit is not closed properly.  1. Close the Cutter Unit properly.   
2.  The media is jammed in the Cutter.  2.  Remove the jammed paper.  ⇒ Section 4.1.3 . 
The optional cutter 
module does not cut. 
3. The cutter blade is dirty.  3. Clean the cutter blade.  ⇒ Section 4.1.3 . 
The optional Strip 
Module does not 
remove labels from the 
backing paper.  Label stock is too thin or the glue is too 
sticky.  
Refer to 
Section 7.1  Media  and change 
the label. 
  
						

							
5. TROUBLESHOOTING ENGLISH VERSION EO1-33048 5.3 Removing Jammed Media 
E5- 4 
5.3 Removing Jammed  Media  
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 This section describes in detail how to remove jammed media from the 
printer.  
 
 
1.   Turn off and unplug the printer. 
2.   Press the Top Cover Release Button and gently open the Top Cover to 
its fully open position supporting it with your hand. 
3.   Press the Upper Sensor Lever in side, and open the Upper Sensor 
Ass’y. 
4.   Remove the ribbon and media from the printer. 
 
 
 
5.   Remove the jammed media from the printer.  DO NOT USE any sharp 
implements or tools as these could damage the printer.  
6.   Clean the Print Head and Platen, then remove any further dust or 
foreign substances.  
7.   Paper jams in the Cutter Unit can be caused by wear or residual glue 
from label stock on the cutter.  Do not use non-specified media in the 
cutter.   
 
 
CAUTION! 
Do not use any tool that may 
damage the Print Head. 
NOTE: 
If you get frequent jams in the 
cutter, contact a TOSHIBA TEC 
authorised service representative.  
Upper Sensor Ass’y 
						

							
6. PRINTER SPECIFICATIONS ENGLISH VERSION EO1-33048 6. PRINTER SPECIFICATIONS
 
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6. PRINTER SPECIFICATIONS 
This section describes the printer specifications.    
Model 
Item  B-SA4TP-GS12-QM B-SA4TP-TS12-QM 
Dimension (W 
× D  × H)  238 mm  × 339 mm  × 332 mm (9.4”  × 13.3”  × 13.1”) 
Weight  26.5 lb (12 kg) (Media and ribbon are not included.) 
Thermal direct  0 °C to 40 °C (32 °F to 104 °F) Operating 
temperature 
range  Thermal transfer  5
°C to 40 °C (41 °F to 104 °F) 
Relative humidity  25% to 85%  RH (no condensation) 
Power supply  Universal power source  AC100V to 240V, 50/60Hz ±10% 
Input voltage  AC100 to 240V, 50/60Hz  ±10% 
During a print job  2.1A (100V) to 1.1A (240V), 155W rating Power 
consumption  
During standby 0.19A (100V) to 0.15A (240V), 13W (100V) to 22W (240V) 
Resolution  8 dots/mm (203 dpi)  11.8 dots/mm (300 dpi) 
Printing method  Thermal transfer or Thermal direct 
Printing speed 
 
  50.8 mm/sec. (2 inches/sec.) 
101.6 mm/sec (4 inches/sec.) 
152.4 mm/sec (6 inches/sec.)  
Thermal direct  25.0 mm to 118.0 mm (1 inch to 4.6 inches) Available media 
width  
(including 
backing paper) 
Thermal transfer  25.0 mm to 114.0 mm (1 inch to 4.5 inches) 
Maximum effective print width  104.0 mm (4.1 inches)  105.7 mm (4.2 inches) 
Issue mode  Batch, Strip (option), and Cut (option) 
LCD Message display  16 characters 
× 2 lines  
						

							
6. PRINTER SPECIFICATIONS ENGLISH VERSION EO1-33048 6. PRINTER SPECIFICATIONS
 
E6- 2 
 
Model 
Item  B-SA4TP-GS12-QM B-SA4TP-TS12-QM 
Available bar code types 
 
 
 
 
 JAN8, JAN13, EAN8, EAN8+2 digits, EAN8+5 digits, 
EAN13, EAN13+2 digits, EAN13+5 
digits, UPC-E, UPC-E+2 digits, 
UPC-E+5 digits, UPC-A, UPC-A+2 digits, UPC-A+5 digits, MSI, 
ITF, NW-7, CODE39, CODE93, CODE128, EAN128, Industrial 2 to 
5, Customer Bar Code, POSTNET, KIX CODE, RM4SCC (ROYAL 
MAIL 4STATE CUSTOMER CODE), RSS14 
Available two-dimensional code  Data Matrix, PDF 417, QR code, Maxi Code, Micro PDF417, CP Code
Available font 
 
 Times Roman (6 sizes), Helvetica (6 sizes), Presentation (1 size), 
Letter Gothic (1 size), Prestige Elite (2 sizes), Courier (2 sizes)\
, OCR 
(2 types), Gothic (1 size), Outline font
 (4 types), Price font (3 types) 
Rotations 0 °, 90 °, 180 °, 270 ° 
Standard interface  Parallel interface (Cen tronics, Bidirectional 1284 Nibble mode) 
USB interface (V2.0 Full speed) 
LAN interface (10/100BASE) 
Optional equipment  Serial interface board (RS-232C) (B-SA704-RS-QM-R)  Wireless LAN interface board (B-SA704-WLAN-QM) 
RFID module (B-SA704-RFID-U1-US, B-SA704-RFID-U1-EU, B-
SA704-RFID-H1-QM) 
Cutter module (B-SA204-QM-R) 
Strip module (B-SA904-H-QM-R) 
300-dpi Print Head (B-SA704-TPH3-QM-R) 
 
 
 
 
NOTES: 
•   Data Matrix
TM is a trademark of International Data Matrix Inc., U.S.  
•   PDF417TM is a trademark of Symbol Technologies Inc., US. 
•   QR Code is a trademark of DENSO CORPORATION. 
•   Maxi Code is a trademark of United Parcel Service of America, Inc., U.S.\