Toshiba Bsx4t Manual

							 
 
 
TEC Thermal Printer 
B-SX4T/SX5T SERIES 
 
Document No. EO0-33013AUM 
 
Original  Jan., 2003 
(Revised  Feb., 2003) 
 
 
Users Manual
TABLE OF CONTENTS 
 
B-SX5T OW NER’S MANUAL  ............................... EO1-33036  
PRODUCT DESCRIPTION ................................... EO10-33013A 
MAINTENANCE MANUAL .................................... EO18-33012A 
B-SX4T  OW NER’S MANUAL  ...............................  EO1-33034 
						

							 
 Precaution 
 
This service manual is intended for use by service technicians, and designed as a guide for repair
& maintenance.  The manual is intended to promote smooth service operations of the product in
the market place.  It is not intended for any other purpose such as development or product
specifications.  For questions regarding development or product specifications, please contact the
TOSHIBA TEC department in charge. 
 
This manual may be changed or revised without notice.  If you find any misprints or omissions,
please contact the TOSHIBA TEC Service Dept. (Ohito) promptly (Facsimile No. 0558-76-9842). 
 
TOSHIBA TEC cannot be held responsible for any trouble which have been caused by misprints
or omissions. 
 
The following related manuals contain additional specific information on using B-SX4T/SX5T
SERIES and can be referred to for more detailed information available from TOSHIBA TEC sales
headquarters. 
• Interface/Communication Manual 
• Supply Manual 
• Specifications 
Safety Summary 
 
Personal safety in handling or maintaining the equipment is extremely important.  Warnings and
Cautions necessary for safe handling are included in this manual.  All warnings and cautions
contained in this manual and written inside or outside of the printer should be read and understood
before handling or maintaining the equipment. 
 
Never modify the machine.  Except for the addition of options as specifically provided for in the
service manual, change or modifications to the machine are not approved.  Unauthorized changes
or modifications may not comply with your countrys safety standards. 
 
 
Safety Precaution 
 
Electrical equipment is dangerous.  Electrical shock from such equipment can cause death.  Never
operate electrical equipment unless authorized to do so by a responsible authority. 
In emergency work on electrical equipment is authorized, be sure that it is performed in strict 
compliance with approved safety regulations. 
 
The following safety precautions will help to ensure proper use of the printer: 
 
• Turn off the printer before 1) opening the top cover for any reason, 2) attaching/detaching 
any cable and memory cards. 
• Disconnect the power cord whenever you are working inside the printer. 
• Keep your work environment static free.  
						

							 
 
 
TEC Thermal Printer 
B-SX4T-QQ/QP  
 
Owners Manual  
						

							   
 
CE Compliance (for EU only) 
This product complies with the requirements of EMC and Low Voltage Directives including their 
amendments.  
VORSICHT: 
· Schallemission: unter 70dB (A) nach DIN 45635 (oder ISO 7779) 
· Die für das Gerät Vorgesehene Steckdose muß in der Nähe des Gerätes und leicht zugänglich sein.
Copyright © 2003 
by TOSHIBA TEC CORPORATION 
All Rights Reserved 
570 Ohito, Ohito-cho, Tagata-gun, Shizuoka-ken, JAPAN
Centronics is a registered trademark of Centronics Data Computer Corp. 
Microsoft is a registered trademark of Microsoft Corporation.  
Windows is a trademark of Microsoft Corporation.
   
 
As an ENERGY STAR® Partner, TOSHIBA TEC has determined that this 
product meets the ENERGY STAR® guidelines for energy efficiency. 
-- Outline of the International ENERGY STAR® Office Equipment Program -- 
The International ENERGY STAR
® Office Equipment Program is an international program that 
promotes energy saving through the penetration of energy efficient computers and other office 
equipment.  The program backs the development and dissemination of products with functions that 
effectively reduce energy consumption.  It is an open system in which business proprietors can 
participate voluntarily.  The targeted products are office equipment such as computers, monitors, 
printers, facsimiles, copiers, scanners, and multifunction devices.  Their standards and logos are 
uniform among participating nations. 
ENERGY STAR is a U.S. registered mark. 
 
This equipment has been tested and found to comply with the limits for a Class A digital device, 
pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable rotection 
against harmful interference when the equipment is operated in a commercial environment. This 
equipment generates, uses, and can radiate radio frequency energy and, if not installed and  sed in 
accordance with the instruction manual, may cause harmful interference to radio communications.  
Operations of this equipment in a residential area is likely to cause harmful interference in which case
the user will be required to correct the interference at his own expense. 
(for USA only)
Changes or modifications not expressly approved by manufacturer for compliance could void the 
user’s authority to operate the equipment. 
“This Class A digital apparatus meets all requirements of the Canadian Interference-Causing 
Equipment Regulations.” 
“Cet appareil numérique de la classe A respecte toutes les exigences du Règlement sur le matériel 
brouilleur du Canada.” 
(for CANADA only)  
						

							Safety Summary ENGLISH VERSION EO1-33034 
 
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Personal safety in handling or maintaining the equipment is extremely important.  Warnings and Cautions 
necessary for safe handling are included in this manual.  All warnings and cautions contained in this manual 
should be read and understood before handling or maintaining the equipment.  
Do not attempt to effect repairs or modifications to this equipment.  If a fault occurs that cannot be rectified 
using the procedures described in this manual, turn off the power, unplug the machine, then contact your 
authorised TOSHIBA TEC representative for assistance. 
 
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This symbol indicates warning items (including cautions). 
Specific warning contents are drawn inside the 
 symbol. 
(The symbol on the left indicates a general caution.) 
 
This symbol indicates prohibited actions (prohibited items). 
Specific prohibited contents are drawn inside or near the 
 symbol. 
(The symbol on the left indicates “no disassembling”.) 
 
This symbol indicates actions which must be performed. 
Specific instructions are drawn inside or near the l symbol. 
(The symbol on the left indicates “disconnect the power cord plug from the outlet”.) 
 
This indicates that there is the risk of death or serious injury if the 
machines are improperly handled contrary to this indication. 
Do not use voltages other than 
the voltage (AC) specified on the 
rating plate, as this may cause 
fire or 
electric shock. 
 
Do not plug in or unplug the power 
cord plug with wet hands as this 
may cause 
electric shock. 
 
If the machines share the same 
outlet with any other electrical 
appliances that
 consume large 
amounts of power, the voltage 
will fluctuate widely each time 
these appliances operate.  Be sure 
to provide an exclusive outlet for 
the machine as this may cause
 
fire or 
electric shock.
 Do not place metal objects or 
water-filled containers such as 
flower vases, flower pots or mugs, 
etc. on top of the machines.  If 
metal objects or spilled liquid enter 
the machines, this may cause 
fire 
or 
electric shock. 
 
Do not insert or drop metal, 
flammable or other foreign 
objects into the machines through 
the ventilation slits, as this may 
cause 
fire or 
electric shock. 
 
Do not scratch, damage or modify 
the power cords.  Also, do not 
place heavy objects on, pull on, or 
excessively bend the cords, as this 
may cause 
fire or 
electrical shock.
 
 
If the machines are dropped or 
their cabinets damaged, first turn 
off the power switches and 
disconnect the power cord plugs 
from the outlet, and then contact 
your authorised TOSHIBA TEC 
representative for assistance.  
Continued use of the machine in 
that condition may cause 
fire or 
electric shock. 
 
Continued use of the machines in 
an abnormal condition such as 
when the machines are producing 
smoke or strange smells may cause 
fire or 
electric shock.  In these 
cases, immediately turn off the 
power switches and disconnect the 
power cord plugs from the outlet.  
Then, contact your authorised 
TOSHIBA TEC representative for 
assistance. 
 
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							Safety Summary ENGLISH VERSION EO1-33034 
 
(   ) ii 
If foreign objects (metal 
fragments, water, liquids) enter 
the machines, first turn off the 
power switches and disconnect 
the power cord plugs from the 
outlet, and then contact your 
authorised TOSHIBA TEC 
representative for assistance.  
Continued use of the machine in 
that condition may cause fire
 or 
electric shock
. When unplugging the power cords, 
be sure to hold and pull on the plug 
portion.  Pulling on the cord portion 
may cut or expose the internal wires 
and cause fire
 or electric shock
. 
Ensure that the equipment is 
properly grounded.  Extension 
cables should also be grounded.  
Fire
 or electric shock
 could 
occur on improperly grounded 
equipment. 
 
Do not remove covers, repair or 
modify the machine by yourself.  
You may be injured
 by high 
voltage, very hot parts or sharp 
edges inside the machine. 
This indicates that there is the risk of personal Injury
 or damage
 to 
objects if the machines are improperly handled contrary to this indication. 
Precautions
The following precautions will help to ensure that this machine will continue to function correctly. 
l Try to avoid locations that have the following adverse conditions: 
  *  Temperatures out of the specification  *  Direct sunlight  *  High humidity 
  *  Shared power source  *  Excessive vibration  *  Dust/Gas 
l The cover should be cleaned by wiping with a dry cloth or a cloth slightly dampened with a mild 
detergent solution.  NEVER USE THINNER OR ANY OTHER VOLATILE SOLVENT on the plastic 
covers. 
l USE ONLY TOSHIBA TEC SPECIFIED paper and ribbons. 
l DO NOT STORE the paper or ribbons where they might be exposed to direct sunlight, high 
temperatures, high humidity, dust, or gas. 
l Ensure the printer is operated on a level surface. 
l Any data stored in the memory of the printer could be lost during a printer fault. 
l Try to avoid using this equipment on the same power supply as high voltage equipment or equipment 
likely to cause mains interference. 
l Unplug the machine whenever you are working inside it or cleaning it. 
l Keep your work environment static free. 
l Do not place heavy objects on top of the machines, as these items may become unbalanced and fall 
causing injury. 
l Do not block the ventilation slits of the machines, as this will cause heat to build up inside the 
machines and may cause fire. 
l Do not lean against the machine.  It may fall on you and could cause injury. 
l Care must be taken not to injure yourself with the printer paper cutter. 
l Unplug the machine when it is not used for a long period of time. 
l Place the machine on a stable and level surface. 
Request Regarding Maintenance
l Utilize our maintenance services. 
   After purchasing the machine, contact your authorised TOSHIBA TEC representative for assistance 
once a year to have the inside of the machine cleaned. Otherwise, dust will build up inside the 
machines and may cause a fire or a malfunction. Cleaning is particularly effective before humid rainy 
seasons. 
l Our preventive maintenance service performs the periodic checks and other work required to maintain 
the quality and performance of the machines, preventing accidents beforehand. 
   For details, please consult your authorised TOSHIBA TEC representative for assistance. 
l Using insecticides and other chemicals 
Do not expose the machines to insecticides or other volatile solvents.  This will cause the cabinet or 
other parts to deteriorate or cause the paint to peel. 
 
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							ENGLISH VERSION EO1-33034 
TABLE OF CONTENTS 
 
 Page 
1. PRODUCT OVERVIEW .......................................................................................................... E1-1 
 1.1 Introduction .................................................................................................................... E1-1 
 1.2 Features......................................................................................................................... E1-1 
 1.3 Unpacking ...................................................................................................................... E1-1 
 1.4 Accessories .................................................................................................................. E1-2 
 1.5 Appearance ................................................................................................................... E1-3 
    1.5.1  Dimensions ................................................................................................................ E1-3 
    1.5.2  Front View.................................................................................................................. E1-3 
    1.5.3  Rear View .................................................................................................................. E1-3 
    1.5.4  Operation Panel ......................................................................................................... E1-4 
    1.5.5  Interior........................................................................................................................ E1-4 
2. PRINTER SETUP ................................................................................................................... E2-1 
 2.1 Precautions .................................................................................................................... E2-1 
  2.2  Procedure before Operation .......................................................................................... E2-2 
  2.3  Fitting the Fan Filter ....................................................................................................... E2-2 
  2.4  Connecting the Cables to Your Printer .......................................................................... E2-3 
  2.5  Connecting the Power Cord ........................................................................................... E2-4 
  2.6  Turning the Printer ON/OFF........................................................................................... E2-5 
    2.6.1  Turning ON the Printer ............................................................................................... E2-5 
    2.6.2  Turning OFF the Printer ............................................................................................. E2-5 
 2.7 Loading the Media .........................................................................................................E2-6 
 2.8 Loading the Ribbon...................................................................................................... E2-11 
  2.9  Inserting the Optional PCMCIA Cards ......................................................................... E2-12 
 2.10 Test Print ..................................................................................................................... E2-13 
3.  ON LINE MODE ...................................................................................................................... E3-1 
 3.1 Operation Panel ............................................................................................................. E3-1 
 3.2 Operation ....................................................................................................................... E3-2 
 3.3 Reset ............................................................................................................................. E3-2 
 3.4 Dump Mode ................................................................................................................... E3-3 
4. MAINTENANCE...................................................................................................................... E4-1 
 4.1 Cleaning......................................................................................................................... E4-1 
    4.1.1  Print Head/Platen/Sensors ......................................................................................... E4-1 
    4.1.2  Covers and Panels.....................................................................................................E4-2 
    4.1.3  Optional Cutter Module .............................................................................................. E4-2 
  4.2  Care/Handling of the Media and Ribbon ........................................................................ E4-3 
5. TROUBLESHOOTING............................................................................................................ E5-1 
 
5.1 Error Messages .............................................................................................................E5-1 
 5.2 Possible Problems .........................................................................................................E5-2 
 5.3 Removing Jammed Media ............................................................................................. E5-3 
 5.4 Threshold Setting........................................................................................................... E5-4  
						

							ENGLISH VERSION EO1-33034 
APPENDIX 1 SPECIFICATIONS.................................................................................................EA1-1 
 A1.1 Printer .......................................................................................................................... EA1-1 
 A1.2 Options ........................................................................................................................ EA1-2 
 A1.3 Media ........................................................................................................................... EA1-2 
    A1.3.1 Media Type ....................................................................................................... EA1-2 
    A1.3.2 Detection Area of the Transmissive Sensor ..................................................... EA1-3 
    A1.3.3 Detection Area of the Reflective Sensor........................................................... EA1-4 
    A1.3.4 Effective Print Area ........................................................................................... EA1-4 
 A1.4 Ribbon ......................................................................................................................... EA1-5 
APPENDIX 2 MESSAGES AND LEDS .......................................................................................EA2-1 
APPENDIX 3 INTERFACE ..........................................................................................................EA3-1 
APPENDIX 4 PRINT SAMPLES..................................................................................................EA4-1 
GLOSSARIES 
INDEX 
CAUTION! 
1.  This manual may not be copied in whole or in part without prior written permission of TOSHIBA TEC. 
2.  The contents of this manual may be changed without notification. 
3.  Please refer to your local Authorised Service representative with regard to any queries you may have in 
this manual. 
 
This is a Class A product.  In a domestic environment this product may cause radio interference in 
which case the user ma
y be required to take adequate measures.  
WARNING!  
						

							1. PRODUCT OVERVIEW ENGLISH VERSION EO1-33034 
1.1 Introduction
 
E1- 1 
1. PRODUCT OVERVIEW
1.1 Introduction 
 
 
 
 
 
 
1.2 Features 
 
 
 
 
 
 
 
 
 
 
 
 
 
1.3 Unpacking 
 
 
 
 
 
 
 
 
 
 
 
 
 Thank you for choosing the TEC B-SX4T series thermal printer.  This 
Owner’s Manual contains from general set-up through how to confirm 
the printer operation using a test print, and should be read carefully to 
help gain maximum performance and life from your printer.  For most 
queries please refer to this manual and keep it safe for future reference.  
Please contact your TOSHIBA TEC representative for further 
information concerning this manual. 
 
 
This printer has the following features: 
· The print head block can be opened providing smooth loading of 
media and ribbon.   
· Various kinds of media can be used as the media sensors can be 
moved from the centre to the left edge of the media.   
· When the optional interface board is installed, Web functions such as 
remote maintenance and other advanced network features are 
available.   
· Superior hardware, including the specially developed 8 dots/mm (203 
dots/inch) thermal print head which will allow very clear print at a 
printing speed of 76.2 mm/sec. (3 inches/sec.), 152.4 mm/sec. (6 
inches/sec.), or 254.0 mm/sec. (10 inches/sec.). 
· Besides the optional Cutter Module, there is also an optional Strip 
Module, Ribbon Saving Module, PCMCIA Interface Board, 
Expansion I/O Interface Board, LAN Interface Board, and the USB 
Interface Board. 
 
 
Unpack the printer as per the Unpacking Instructions supplied with the 
printer. 
 
 
 
 
 
 
 
 
 NOTES: 
1.  Check for damage or 
scratches on the printer.  
However, please note that 
TOSHIBA TEC shall have no 
liability for any damage of 
any kind sustained during 
transportation of the product.  
2.  Keep the cartons and pads 
for future transportation of 
the printer.   
						

							1. PRODUCT OVERVIEW ENGLISH VERSION EO1-33034 
1.4 Accessories
 
E1- 2 
 
1.4 Accessories 
 
 
 
When unpacking the printer, please make sure all the following 
accessories are supplied with the printer.  
 
…  US Power Cord (1 pc.) 
 (P/No. FBCB0030203) 
 QQ model only 
 
 
 
 
 
 
…  CD-ROM (1 pc.)  
  QQ (P/No.: 7FM00331000) 
  QP (P/No.: 7FM00254000) 
 
 
 
 
  
…EU Power Cord (1 pc.) 
(P/No.EKA-0030001) 
QP model only 
…Fan Filter (1 pc.) 
(P/No. FMBB0036801)