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Toshiba Bsx4t Manual

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    							4. MAINTENANCE ENGLISH VERSION EO1-33036 
    4.1 Cleaning
     
    E4- 2 
     
     
    4.1.2  Covers and Panels 
     
     
     
     
     
     
     
     
     
     
     
     
     
     
    4.1.3  Optional Cutter Module 
     
     
     
     
     
     
     
     
     
     
     
     
     
     
     
     
     
     
     
     
    Wipe the covers and panels with a dry soft cloth or a cloth slightly 
    moistened with mild detergent solution.  
     
     
     
     
     
     
     
     
     
     
     
     
     
     
     
     
     
    The swing cutter and rotary cutter are available as an option.  They are 
    both cleaned in the same way.  When removing the Cutter Cover of the 
    rotary cutter unit, remove the screws from the bottom of the cover.  
    1.
      Loosen the two screws to remove the Cutter Cover. 
    2.
      Remove the Plastic Head Screw to detach the Media Guide. 
    3.
      Remove the jammed paper. 
    4.
      Clean the Cutter with a soft cloth slightly moistened with alcohol. 
    5.
      Reassemble the Cutter Module in the reverse order of removal.   
     
     
     
     
     
     
     
     
     
     
     
     
     
     
     
    CAUTION! 
    1.  DO NOT POUR WATER 
    directly onto the printer. 
    2.  DO NOT APPLY cleaner 
    or detergent directly onto 
    any cover or panel. 
    3.  NEVER USE THINNER 
    OR OTHER VOLATILE 
    SOLVENT on the plastic 
    covers. 
    4.  DO NOT clean the panel, 
    covers, or the supply 
    window with alcohol as it 
    may cause them to 
    discolour, loose their 
    shape or develop 
    structural weakness.  
    WARNING! 
    1.  Be sure to turn the power 
    off before cleaning the 
    Cutter Module. 
    2.  As the cutter blade is 
    sharp, care should be 
    taken not to injure 
    yourself when cleaning. 
    Swing Cutter 
    Cutter Unit  Screw 
    Fixed Cutter 
    Cutter Cover Plastic Head 
    Screw 
    Media Guide 
      
    						
    							4. MAINTENANCE ENGLISH VERSION EO1-33036 
    4.2 Care/Handling of the Media and Ribbon
     
    E4- 3 
    4.2  Care/Handling of the 
    Media and Ribbon  
     
     ·  Do not store the media or ribbon for longer than the manufacturer’s  
      recommended shelf life.  
    ·  Store media rolls on the flat end.  Do not store them on the curved 
    sides as this might flatten that side causing erratic media advance and 
    poor print quality.   
    ·  Store the media in plastic bags and always reseal after opening.  
    Unprotected media can get dirty and the extra abrasion from the dust 
    and dirt particles will shorten the print head life.  
    ·  Store the media and ribbon in a cool, dry place.  Avoid areas where 
    they would be exposed to direct sunlight, high temperature, high 
    humidity, dust or gas. 
    ·  The thermal paper used for direct thermal printing must not have 
    specifications which exceed Na
    + 800 ppm, K+ 250 ppm and Cl- 500 
    ppm. 
    ·  Some ink used on pre-printed media may contain ingredients which 
    shorten the print head’s product life.  Do not use labels pre-printed 
    with ink which contain hard substances such as carbonic calcium 
    (CaCO
    3) and kaolin (Al2O3, 2SiO2, 2H2O). 
    For further information, please contact your local distributor or your 
    media and ribbon manufacturers.  
    CAUTION! 
    Be sure to carefully review 
    and understand the Supply 
    Manual.  Use only media 
    and ribbons that meet 
    specified requirements.  Use 
    of non-specified media and 
    ribbons may shorten the 
    head life and result in 
    problems with bar code 
    readability or print quality.  
    All media and ribbons 
    should be handled with care 
    to avoid any damage to the 
    media, ribbons or printer.  
    Read the guidelines in this 
    section carefully. 
      
    						
    							5. TROUBLESHOOTING ENGLISH VERSION EO1-33036 
    5.1 Error Messages
     
    E5- 1 
    5. TROUBLESHOOTING 
    This chapter lists the error messages, possible problems, and their solutions. 
     
     
     
     
     
     
     
    5.1 Error Messages 
     
     
     
     
      
    Error Messages  Problems/Causes  Solutions 
    HEAD OPEN The Print Head Block is opened in 
    Online mode. Close the Print Head Block.   
    HEAD OPEN   **** Feeding or printing has been attempted 
    with the Print Head Block open.  Close the Print Head Block.  Then press 
    the [RESTART] 
    key. 
    COMMS ERROR A communication error has occurred.  Make sure the interface cable is correctly 
    connected to the printer and the host, and 
    the host is turned on. 
    PAPER JAM   **** 1. The media is jammed in the media 
    path.  The media is not fed smoothly. 
     
     
    2.
     A wrong Media Sensor is selected for 
    the media being used. 
     
     
    3.
     The Black Mark Sensor is not 
    correctly aligned with the Black 
    Mark on the media. 
    4.
     Size of the loaded media is different 
    from the programmed size. 
     
     
     
     
     
    5.
     The Feed Gap Sensor cannot 
    distinguish the print area from a label 
    gap. 1.
     Remove the jammed media, and clean 
    the Platen.  Then reload the media 
    correctly.  Finally press the 
    [RESTART]
     key.  
    2.
     Turn the printer off and then on.  Then 
    select the Media Sensor for the media 
    being used.  Finally resend the print 
    job. 
    3.
     Adjust the sensor position.  Then press 
    the [RESTART]
     key.  
     
    4.
      Replace the loaded media with one 
    that matches the programmed size 
    then press the [RESTART]
     key, or 
    turn the printer off and then on, select 
    a programmed size that matches the 
    loaded media.  Finally resend the print 
    job. 
    5.
      Refer to Section 5.4 to set the 
    threshold.  If this does not solve the 
    problem, turn off the printer, and call a 
    TOSHIBA TEC authorised service 
    representative.  
    CUTTER ERROR  **** 
    (Only when the cutter 
    module is installed on 
    the printer.) The media is jammed in the cutter.  Remove the jammed media.  Then press 
    the [RESTART]
     key.  If this does not 
    solve the problem, turn off the printer, and 
    call a TOSHIBA TEC authorised service 
    representative. 
    NOTES: 
    · 
    If an error is not cleared by pressing the [RESTART] 
    key, turn the printer off and then on. 
    ·
     After the printer is turned off, all print data in the printer is cleared. 
    · “****” indicates the number of unprinted media.  Up to 9999 (in pieces). 
    WARNING! 
    If a problem cannot be solved by taking the actions described in this chapter, do not attempt to 
    repair the printer.  Turn off and unplug the printer, then contact an authorised TOSHIBA TEC servic
    e
    representative for assistance.   
    						
    							5. TROUBLESHOOTING ENGLISH VERSION EO1-33036 
    5.2 Possible Problems
     
    E5- 2 
    5.1  Error Messages (Cont.) 
    Error Messages  Problems/Cause  Solutions 
    NO PAPER    **** 1.  The media has run out. 
     
    2.  The media is not loaded properly. 
     
    3.   The media is slack. 1.   Load new media.  Then press the 
    [RESTART]
     key. 
    2.   Reload the media correctly.  Then 
    press the [RESTART]
     key. 
    3.   Take up any slack in the media. 
    RIBBON ERROR  **** The ribbon is not fed properly. 
     
     
     
     Remove the ribbon, and check the status 
    of the ribbon.  Replace the ribbon, if 
    necessary.  If the problem is not solved, 
    turn off the printer, and call a TOSHIBA 
    TEC authorised service representative.  
    NO RIBBON **** The ribbon has run out.  Load a new ribbon.  Then press the 
    [RESTART]
     key. 
    REWIND FULL **** The Built-In Rewinder Unit is full.  Remove the backing paper from the Built-
    In Rewinder Unit.  Then press the 
    [RESTART]
     key.  
    EXCESS HEAD TEMP The Print Head has overheated.  Turn off the printer, and allow it to cool 
    down (about 3 minutes).  If this does not 
    solve the problem, call a TOSHIBA TEC 
    authorised service representative. 
    HEAD ERROR There is a problem with the Print Head.  Replace the Print Head.   
    Other error messages  A hardware or software problem may 
    have occurred. Turn the printer off and then on.  If this 
    does not solve the problem, turn off the 
    printer again, and call a TOSHIBA TEC 
    authorised service representative.  
      
     
    5.2  Possible Problems  
    This section describes problems that may occur when using the printer, and their causes and solutions.  
     
    Possible Problems  Causes  Solutions 
    The printer will not 
    turn on. 1.  The Power Cord is disconnected. 
    2.  The AC outlet is not functioning 
    correctly. 
    3.  The fuse has blown, or the circuit 
    breaker has tripped. 1.  Plug in the Power Cord. 
    2.  Test with a power cord from another 
    electric appliance.  
    3.  Check the fuse or breaker. 
    The media is not fed.  1.  The media is not loaded properly. 
    2.  The printer is in an error condition.  1.  Load the media properly. 
    2.  Solve the error in the message display.  
    (See Section 5.1 for more detail.) 
    Nothing is printed on 
    the media. 1.  The media is not loaded properly. 
    2.  The ribbon is not loaded properly. 
    3.  The print head is not installed 
    properly. 
    4.  The ribbon and media are not 
    matched. 1.  Load the media properly. 
    2.  Load the ribbon properly.  
    3.  Install the print head properly. Close 
    the Print Head Block. 
    4.  Select an appropriate ribbon for the 
    media type being used. 
    The printed image is 
    blurred. 1.  The ribbon and media are not 
    matched. 
    2.  The Print Head is not clean.  1.  Select an appropriate ribbon for the 
    media type being used. 
    2.  Clean the print head using the Print 
    Head Cleaner or a cotton swab slightly 
    moistened with ethyl alcohol. 
    The cutter does not 
    cut. 1.  The Cutter Cover is not attached 
    properly. 
    2.   The media is jammed in the Cutter. 
    3.  The cutter blade is dirty. 1.  Attach the Cutter Cover properly. 
     
    2.   Remove the jammed paper. 
    3.  Clean the cutter blade.  
    						
    							5. TROUBLESHOOTING ENGLISH VERSION EO1-33036 
    5.3 Removing Jammed Media 
    E5- 3 
     
    5.3 Removing Jammed 
    Media  
     
     
     
     
     
     
     
     
     
     
     
     
     
     
     
     
     
     
     
     This section describes in detail how to remove jammed media from the 
    printer.  
     
     
    1.
      Turn off and unplug the printer. 
    2.
      Open the Top Cover. 
    3.
      Turn the Head Lever to Free
     position, then open the Ribbon Shaft 
    Holder Plate. 
    4.
      Open the Print Head Block.  
    5.
      Remove the ribbon and media. 
     
     
     
     
     
     
     
     
     
     
     
     
     
    6.
      Remove the jammed media from the printer.  DO NOT USE any sharp 
    implements or tools as these could damage the printer.  
    7.
      Clean the Print Head and Platen, then remove any further dust or 
    foreign substances.  
    8.
      Paper jams in the Cutter Unit can be caused by wear or residual glue 
    from label stock on the cutter.  Do not use non-specified media in the 
    cutter.   
     
     
     
     
    CAUTION! 
    Do not use any tool that may 
    damage the Print Head. 
    NOTE: 
    If you get frequent jams in the 
    cutter, contact a TOSHIBA TEC 
    authorised service 
    representative.  
    Print Head Block 
    Ribbon Shaft Holder Plate  
    						
    							5. TROUBLESHOOTING ENGLISH VERSION EO1-33036 
    5.4 Threshold Setting 
    E5- 4 
    5.4 Threshold Setting 
     To maintain a constant print position the printer uses the Transmissive 
    Sensor to detect the gap between labels by measuring the amount of 
    light passing through the media.  When the media is pre-printed, the 
    darker (or more dense) inks can interfere with this process causing 
    paper jam errors.  To get around this problem a minimum threshold can 
    be set for the sensor in the following way.  
     
    „Threshold setting procedure 
     
    1.
      Turn the power ON.  The printer is in stand by mode. 
     
     
     
    2.
      Load a pre-printed media roll. 
    3.
     Press the [PAUSE]
     key. 
     
     
     
    4.
      The printer enters the pause mode. 
    5.
      Press and hold the [PAUSE]
     key for at least 3 seconds in the pause 
    state. 
     
     
     
    6.
      The sensor type is displayed. 
    7.
      Select the sensor to be adjusted by pressing the [FEED]
     key. 
     
     
     
     
     
     
     
     
     
    8.
      Press and hold the [PAUSE]
     key until more than 1.5 labels (tags) 
    have been issued.   
      The media will continue to be fed until the [PAUSE]
     key is 
    released.  (Threshold setting for the selected sensor is completed by 
    this operation.) 
     
     
     
    9.
     Press the [RESTART] 
    key. 
     
     
     
    10.
      The printer is in stand-by. 
    11.
      Send an issue command from the PC to the printer.  
     
     
     
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    NOTES: 
    1.  If the 
    [PAUSE] key is 
    released within 3 seconds 
    while in the pause state, the 
    paper will not feed. 
    2.  Failure to feed more than 
    1.5 labels may result in an 
    incorrect threshold setting. 
    3.  While the Print Head Block 
    is raised, the 
    [PAUSE] 
    key 
    does not work. 
    4.  A paper end error cannot be 
    detected during paper feed. 
    5.  Selecting the Transmissive 
    Sensor (for pre-printed 
    labels) within software 
    commands allows the 
    printer to detect the proper 
    print start position even 
    when using pre-printed 
    labels. 
    6.  If using the Transmissive 
    Sensor and the printer 
    continues to print out of 
    position even after setting 
    the threshold, contact a 
    TOSHIBA TEC service 
    representative. 
    [FEED]
     key Black mark sensor 
    Feed gap sensor  
    						
    							APPENDIX 1  SPECIFICATIONS ENGLISH VERSION EO1-33036 
    A1.1 Printer
     
    EA1- 1 
    APPENDIX 1  SPECIFICATIONS 
    Appendix 1 describes the printer specifications and supplies for use on the B-SX5T printer.  
     
    A1.1 Printer 
    The following is the printer specifications.  
    Model 
    Item B-SX5T-TS10-QQ B-SX5T-TS10-QP 
    Supply voltage 
    Power consumption 
         During a print job 
         During standby AC100 – 120V, 50/60 Hz±10% 
     
    1.7 A, 130 W maximum  
    0.19 A, 15 W maximum  AC220 – 240V, 50 Hz±10% 
     
    0.7 A, 124 W maximum  
    0.16 A, 16 W maximum  
    Operating temperature range 
    Relative humidity 
    Resolution 
    Printing method 
    Printing speed 
     
     
    Available media width (including 
    backing paper) 
    Effective print width (max.) 
    Issue mode 
     
     
     
    LCD Message display 
    Dimension (W ´ D ´ H) 
    Weight 
    Available bar code types 
     
     
     
     
     
    Available two-dimensional code 
    Available font 
     
     
    Rotations 
    Standard interface 5°C to 40°C (40°F to 104°F) 
    25% to 85% RH (no condensation) 
    12 dots/mm (306 dpi) 
    Thermal transfer or Thermal direct 
    76.2 mm/sec. (3 inches/sec.) 
    127.0 mm/sec (5 inches/sec.)      For details, refer to Section A1.3.1. 
    203.2 mm/sec (8 inches/sec.)  
    30.0 mm to 140.0 mm (1.2 inches to 5.5 inches) 
     
    128.0 mm (5 inches) 
    Batch 
    Strip 
    Cut (Cut mode is enabled only when the optional Cutter Module is 
    installed.) 
    16 characters ´ 2 lines 
    291 mm ´ 460 mm ´ 308 mm (11.5” ´ 18.1” ´ 12.1”) 
    44.1 lb (20 kg) (Media and ribbon are not included.) 
    JAN8, JAN13, EAN8, EAN8+2 digits, EAN8+5 digits, 
    EAN13, EAN13+2 digits, EAN13+5 digits, UPC-E, UPC-E+2 digits, 
    UPC-E+5 digits, UPC-A, UPC-A+2 digits, UPC-A+5 digits, MSI, 
    ITF, NW-7, CODE39, CODE93, CODE128, EAN128, Industrial 2 to 
    5, Customer Bar Code, POSTNET, KIX CODE, RM4SCC (ROYAL 
    MAIL 4STATE CUSTOMER CODE), RSS14 
    Data Matrix, PDF417, QR code, Maxi Code, Micro PDF417, CP Code 
    Times Roman (6 sizes), Helvetica (6 sizes), Presentation (1 size), 
    Letter Gothic (1 size), Prestige Elite (2 sizes), Courier (2 sizes), OCR 
    (2 types), Gothic (1 size), Outline font (4 types), Price font (3 types) 
    0°, 90°, 180°, 270° 
    Serial interface (RS-232C) 
    Parallel interface (Centronics) 
    Expansion I/O interface  
    Optional interface  PCMCIA interface (B-9700-PCM-QM) 
    USB interface (B-9700-USB-QM) 
    LAN interface (B-9700-LAN-QM)  
     
     
     
     NOTES: 
    ·
     
    Data Matrix
    TM is a trademark of International Data Matrix Inc., U.S.  
    ·
     
    PDF417TM is a trademark of Symbol Technologies Inc., US. 
    ·
     
    QR Code is a trademark of DENSO CORPORATION. 
    ·
     
    Maxi Code is a trademark of United Parcel Service of America, Inc., U.S.  
    						
    							APPENDIX 1  SPECIFICATIONS ENGLISH VERSION EO1-33036 
    A1.2 Options
     
    EA1- 2 
    A1.2 Options 
    Option Name  Type  Description 
    Swing cutter module  B-4205-QM  A stop and cut swing cutter. 
    Rotary cutter module  B-8204-QM  Rotary cutter 
    PCMCIA interface 
    board B-9700-PCM-QM  This board enables the use of the following PCMCIA cards. 
    LAN card:
     3 COM 3CCE589ET (recommended) 
    ATA card: Conforming to PC card ATA standard 
    Flash memory card: 1MB and 4MB cards (See Section 2.9.) 
    Built-in LAN 
    interface board B-9700-LAN-QM  This board enables the printer to be used in a LAN network. 
    USB interface board  B-9700-USB-QM  Installing this board enables a connection to a PC which has a 
    USB interface. 
     
     
     
     
     
     
    A1.3 Media 
    Please make sure that the media being used is approved by TOSHIBA TEC.  The warranty does not apply when a 
    problem is caused by using media that is not approved by TOSHIBA TEC. 
    For information regarding TOSHIBA TEC approved media, please contact a TOSHIBA TEC authorised service 
    representative.  
     
    A1.3.1  Media Type 
    Two types of media can be loaded for this thermal transfer and direct thermal printer: label or tag.  The table 
    below shows size and shape of the media available for this printer.  
     
     
     
     
     
     
     
     
     
     
     
     
     
    NOTE:  
    To purchase the optional kits, please contact the nearest authorised TOSHIBA TEC representative or TOSHIBA 
    TEC Head Quarters. 
    Label Tag paper 
    Cut position
    Cut position  Stop
    position
    Stop 
    position 
    Feed Direction 
    Black Mark  
    (on reverse side)  Black Mark  
    (on reverse side) Refer to 
    NOTE 3 below. 
    h 
    e 
    c 
    e 
    g 
    h 
    c 
    d 
    i i 
    k 
    k 
    f 
    j  
    						
    							APPENDIX 1  SPECIFICATIONS ENGLISH VERSION EO1-33036 
    A1.3 Media
     
    EA1- 3 
    A1.3.1  Media Type (Cont.) [Unit: mm] 
    Cut mode Label dispensing mode 
    Item Batch mode Strip mode 
    Rotary cutter  
    Swing cutter 
    Label  10.0 – 1500.0  25.4 – 1500.0 38.0 - 1500.0 
    38.0 – 1500.0 c Media pitch 
    Tag  10.0 – 1500.0  ---- 3”/sec., 5”/sec.: 30.0 – 1500.0 
    8”/sec.: 38.0 – 1500.0 25.4 – 1500.0 
    d Label length  8.0 – 1498.0  23.4 – 1498.0 25.0 – 1494.0 
    25.0 – 1494.0(*1) 
    e Width including backing paper 
     (See NOTE 5.) 30.0 – 140.0  50.0 – 140.0  30.0 – 112.0   30.0 – 140.0 
    f Label width  (See NOTE 5.)  27.0 – 137.0  47.0 – 137.0  27.0 – 109.0   27.0 – 137.0 
    g Gap length  2.0 – 20.0  6.0 – 20.0 
    h Black mark length (Tag paper)  2.0 – 10.0 
    i Effective print width  10.0 – 128.0 
    Label   6.0 – 1496.0  21.4 – 1496.0 23.0 - 1492.0 
    23.0 – 1492.0 j Effective print length 
    Tag  8.0 – 1498.0 ---- 3”/sec., 5”/sec.: 28.0 – 1496.0 
    8”/sec.: 36.0 – 1496.0 23.0 – 1496.0 
    k Print speed up/slow down area  1.0 
    Label  0.13 – 0.17 Thickness 
    Tag  0.15 – 0.29 
    Maximum effective length for on the fly issue  749.0 
    Maximum outer roll diameter Ø200 
    Roll direction  Inside 
    Inner core diameter Ø76.2±0.3 
     
      
     
     
     
     
     
     
     
     
    A1.3.2  Detection Area of the Transmissive Sensor 
    The Transmissive Sensor is movable from the centre to the left edge of media.   
    The Transmissive Sensor detects a gap between labels, as illustrated below. 
     
     
     
     
     
     
     
     
     
     
    NOTES: 
    1.  To ensure print quality and print head life use only TOSHIBA TEC specified media. 
    2.  The media length specifications for use of the cutter are: 
      *1:  When issuing a label using the swing cutter, label length should be 35.0 mm – (Gap length/2). 
    3.  When marking black marks on the label rolls, they should be marked at the gaps. 
    4.  “On the fly issue” means that the printer can feed and print without stopping between labels.
      
    5. 
    There are restrictions in use of the media which is narrower than 50 mm.  For details, refer to TOSHIBA TEC 
    service representative
    . 
     
    Sensor position Area to be detected. Centre of media 
    Print side  
    Min. 12 mm 
    Label 
    Gap 
    Label Min. 2.0 mm
    (Min. 6.0 mm when using
    the  cutter module.)
    Sensor is movable 
    within this range. 
    Media feed direction  
    						
    							APPENDIX 1  SPECIFICATIONS ENGLISH VERSION EO1-33036 
    A1.3 Media 
     
    EA1- 4 
     
    A1.3.2  Detection Area of the Transmissive Sensor (Cont.) 
     
     
     
     
     
     
     
     
     
     
    A1.3.3  Detection Area of the Reflective Sensor 
    The Reflective Sensor is movable from the centre to the left edge of media. 
    The reflection factor of the Black Mark must be 10% or lower with a waveform length of 950 nm. 
    The Reflective Sensor should be aligned with the centre of the Black Mark.   
     
     
     
     
     
     
     
     
     
     
     
     
    A1.3.4  Effective Print Area 
    The figure below illustrates the relation between the head effective print width and media width. 
     
     
     
     
     
     
     
     
    Sensor should be positioned at 
    the centre of the black mark. Centre of media 
    Min. 12 mm 
    Media feed direction 
    Min. 2.0 mm 
    Sensor is movable 
    within this range. 
     
    6.0 
    mm 
    140 mm (Max. media width) 128.0 mm±0.2  
    (Head Effective Print Range) 
    Out of print range Out of print range 
    6.0 
    mm 
    Detecting the black 
    marks on the back. 
    Sensor position 
    Centre of media 
    Min. 12 mm Media feed direction 
    Min. 2.0 mm 
    Sensor is movable 
    within this range. 
    Square holes 
    (Round holes are not acceptable.) 
    Print side 
    NOTE: 
    Round holes are not acceptable.   
    						
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